Altigen AltiView 5.1 Software Manuals

Manuals and User Guides for Altigen AltiView 5.1 Software. We have 1 Altigen AltiView 5.1 Software manual available for free PDF download: Manual

Altigen AltiView 5.1 Manual

Altigen AltiView 5.1 Manual (75 pages)

for AltiWare ACC Release 5.1 and AltiWare ACM Release 5.1

Brand: Altigen | Category: Software | Size: 0 MB

Table of Contents

Table of Contents
3
Warranty

7
CHAPTER 1 About Altiview

9
Hapter

9
- Microsoft Outlook and Outlook Express Support
  9
- New in Version 5.1
  9
- Act!/Goldmine® Support
  10
- Licensing
  10
- Installation
  
  11
  - Pre-Installation Checklist
    11
  - Installing Altiview on a Client System
    11
  - Uninstalling Altiview
    12
  - Automatic Upgrade
    12
  - Downgrade Procedure
    12
  - Hapter
    15
Hapter

11
- Getting Started
  
  15
  - Logging in
    15
  - Version Mismatch Dialog Box
    16
  - Reconnecting to Altiview
    16
  - Logging in Remotely
    17
    
    IP Extensions Using Iptalk
    18
    
    Troubleshooting IP Connectivity
    18
  - Exiting and Minimizing Altiview
    18
    
    Using the Windows Tray Phone Icon
    19
    
    Resizing the Display
    19
  - Error Messages
    19
Hapter

21
Using Altiview

21
- Handling Calls
  25
  - Dialing
    25
  - Placing Calls on Hold
    28
  - Using Call Waiting
    29
  - Transferring Calls
    29
    
    Transferring to Voice Mail
    30
    
    Centrex Transfer
    31
- Conference Calls
  32
  - Station Conferencing
    32
- Meetme Conference
  34
- Recording Calls
  43
  - Recording on Demand
    43
- Using Account Codes
  44
- Using Voice Mail
  46
  - Listening to Your Voice Mail
    47
  - Saving Remotely or Locally
    47
  - Deleting a Message
    48
  - Returning a Call
    48
  - Attaching a Note
    48
  - Forwarding Voice Mail
    49
  - Working with Voice Mail Groups (Distribution Lists)
    50
- Monitoring Extension Activity
  50
- Viewing the Call History
  52
CHAPTER 5 Configuring Your Station Settings

55
- General Information
  56
  - Default Trunk Access
    56
  - Voice Mail Play Options
    56
  - Iptalk
    57
  - Screen Pop, Audio Beep, and Auto Close
    57
  - Accessing Databases
    57
  - Color Selection
    58
  - Miscellaneous
    58
  - One Number Access (ONA)
    59
    
    Before You Set up ONA
    59
    
    Setting up One Number Access
    59
  - Call Handling
    62
    
    Forwarding All Calls
    63
    
    Do Not Disturb
    63
  - Message Notification
    65
    
    Voice Mail Groups (Distribution Lists)
    66
    
    Working on Voice Mail Group Lists
    67
  - Station Speed Dialing Setup
    69
  - System Speed Dial Numbers
    70
Index

73

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