User Manuals: Altigen AltiView 5.0A Software

Manuals and User Guides for Altigen AltiView 5.0A Software. We have 1 Altigen AltiView 5.0A Software manual available for free PDF download: Manual

Altigen AltiView 5.0A Manual (69 pages)

for AltiWare Open Edition (OE) / AltiServ Contact Center (ACC) Release 5.0A and AltiContact Manager (ACM) Release 5.0A

Brand: Altigen | Category: Software | Size: 0 MB

Table of Contents
3
Warranty

7
Hapter

9
- Installation
  
  9
  - New in Version 5.0A
    9
  - Client System Requirements
    10
  - Licensing
    11
  - Installation and Setup
    11
    
    Installing Altiview on a Client System
    11
    
    Pre-Installation Checklist
    11
    
    Auto Upgrade
    12
    
    Downgrade Procedure
    12
    
    Uninstalling Altiview
    12
  - Microsoft Outlook and Outlook Express Support
    13
  - Act!/Goldmine® Support
    13
Hapter

15
- Getting Started
  
  15
  - Logging in
    15
  - Reconnecting to Altiview
    17
  - Logging in Remotely Using an IP Extension
    17
    
    IP Extensions Using IP-Talk
    18
    
    Troubleshooting IP Connectivity
    18
  - Hiding or Exiting Altiview
    18
    
    Resizing the Display
    19
    
    Using the Windows Tray Phone Icon
    19
  - Call States
    19
  - Error Messages
    21
- CHAPTER 3 Using Altiview
  
  23
  - C Hapter
    23
  - About the Main Window
    24
  - About the Calls List
    26
  - Handling Calls
    27
    
    Dialing
    27
    
    Dialing by Number
    28
    
    Dialing by Name or Extension
    29
    
    Dialing Speed Dial Numbers
    29
    
    Placing Calls on Hold
    30
    
    Transferring Calls
    30
    
    Using Call Waiting
    30
    
    Sending Calls to Voice Mail
    31
    
    Centrex Transfer
    32
    
    Conferencing Calls
    33
  - Recording Calls
    36
    
    Using Account Codes
    37
  - Using Voice Mail
    39
    
    About the Voice Mail Window
    39
    
    Listening to Your Voice Mail
    40
    
    Attaching a Memo
    41
    
    Deleting the Message
    41
    
    Returning the Call
    41
    
    Forwarding Voice Mail
    42
  - Monitoring Extension Activity
    43
    
    Choosing Extensions to Monitor
    44
    
    Viewing the Call History
    45
    
    Viewing the Speed Dial List
    47
- CHAPTER 4 Configuring Your Station Settings
  
  49
  - Apply Button and OK Button
    49
  - General Information
    50
    
    Default Trunk Access
    50
    
    Accessing Databases
    51
    
    Screen Pop, Audio Beep, and Auto Close
    51
    
    Voice Mail Play Options
    51
    
    Color Selection
    52
    
    Release IP Trunk Link Tie
    52
    
    Insert Dialing Prefix
    53
  - One Number Access (ONA)
    53
  - Call Handling
    57
  - Do Not Disturb
    58
  - Message Notification
    59
    
    Accessing Voice Mail Group Lists
    61
    
    VM Groups (Distribution Lists)
    61
    
    Changing a VM Group
    62
    
    Creating a VM Group
    62
    
    Station Speed Dialing Setup
    63
    
    Adding or Editing Station Speed Entries
    64
    
    System Speed Dialing
    65
Index

67

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User Manuals: Altigen AltiView 5.0A Software

Altigen AltiView 5.0A Manual (69 pages)

Table of Contents

Warranty

Hapter

Installation

Hapter

Getting Started

CHAPTER 3 Using Altiview

CHAPTER 4 Configuring Your Station Settings

Index

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