Compaq 5500R - ProLiant - 256 MB RAM Maintenance And Service Manual
Compaq 5500R - ProLiant - 256 MB RAM Maintenance And Service Manual

Compaq 5500R - ProLiant - 256 MB RAM Maintenance And Service Manual

For use with pentium ii xeon and pentium iii xeon processor-based servers only
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ProLiant 5500 and 5500R
Maintenance and Service Guide
For use with Pentium II Xeon and Pentium III Xeon processor-based servers only
Second Edition (March 1999)
Part Number 328692-002
Spare Part Number 328704-002
Compaq Computer Corporation

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Summary of Contents for Compaq 5500R - ProLiant - 256 MB RAM

  • Page 1 ProLiant 5500 and 5500R Maintenance and Service Guide For use with Pentium II Xeon and Pentium III Xeon processor-based servers only Second Edition (March 1999) Part Number 328692-002 Spare Part Number 328704-002 Compaq Computer Corporation...
  • Page 2 PARTICULAR PURPOSE, GOOD TITLE AND AGAINST INFRINGEMENT. This publication contains information protected by copyright. No part of this publication may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation. © 1999 Compaq Computer Corporation.
  • Page 3: Table Of Contents

    Contents About This Guide Symbols in Text......................vii Compaq Technician Notes ..................viii Where to Go for Additional Help ................viii Integrated Management Display ...............viii Telephone Numbers ....................ix Chapter 1 Illustrated Parts Catalog Mechanical Parts Exploded View (Tower Model) ...........1-1 System Components Exploded View (Tower Model)..........1-3 Spare Part List ......................1-4...
  • Page 4 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Removal and Replacement Procedures continued Peripheral Board.....................2-30 Memory ........................2-32 Memory Board ....................2-34 Dual Inline Memory Modules (DIMMs)............2-35 64-bit Dual Channel Wide Ultra2 SCSI Adapter ...........2-36 Network Interface Controller (NIC) ...............2-37 Hot-Plug Power Supply LED Indicators ..............2-38...
  • Page 5 Integrated Dual-Channel Wide Ultra SCSI Controller ..........5-6 64-bit Dual Channel Wide Ultra2 SCSI Adapter .............5-6 Smart Array 3200 Controller..................5-7 Compaq 10/100 TX PCI Intel UTP Controller (NIC) ..........5-8 Compaq 10/100 TX PCI UTP Controller (NIC)............5-8 Non-Hot-Plug Ultra2 Hard Drives ................5-9 Non-Hot-Plug Wide-Ultra Hard Drives ..............5-10...
  • Page 7: About This Guide

    About This Guide This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing ProLiant 5500 and 5500R Servers. WARNING: To reduce the risk of personal injury from electrical shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment. Improper repairs could create conditions that are hazardous.
  • Page 8: Compaq Technician Notes

    Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Compaq Technician Notes WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.
  • Page 9: Telephone Numbers

    In Canada, call 1-800-263-5868 For Compaq technical support: In the United States and Canada, call 1-800-386-2172 For Compaq technical support phone numbers outside the United States and Canada, visit the Compaq website at: http://www.compaq.com For use with Pentium II Xeon and Pentium III Xeon processor-based servers only...
  • Page 10: Illustrated Parts Catalog

    Illustrated Parts Catalog Mechanical Parts Exploded View (Tower Model) This chapter provides the illustrated parts breakdown and a spare parts list for Compaq ProLiant 5500 and 5500R Servers. See Table 1-1 for the names of referenced spare parts. For use with Pentium II and Pentium III Xeon processor-based servers only...
  • Page 11 1-2 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Figure 1-1. Exploded view, Compaq ProLiant 5500 and 5500R Server mechanical parts For use with Pentium II and Pentium III Xeon processor-based servers only...
  • Page 12: System Components Exploded View (Tower Model)

    Illustrated Parts Catalog 1-3 System Components Exploded View (Tower Model) Figure 1-2. Exploded view, Compaq ProLiant 5500 and 5500R Server system components For use with Pentium II and Pentium III Xeon processor-based servers only...
  • Page 13: Spare Part List

    1-4 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Spare Part List Table 1-1 Spare Part List - Compaq ProLiant 5500 and 5500R Servers Ref. Description Spare Part Number CHASSIS Chassis 328698-001 Front Door Bezel 298360-001 Rack-Mount Bezel with Handle (Rack Model Only)
  • Page 14 Illustrated Parts Catalog 1-5 Table 1-1 Spare Part List - Compaq ProLiant 5500 and 5500R Servers continued Ref. Description Spare Part Number Memory Module, 64-MB, 50ns or 60ns, EDO 281858-001 Memory Board 328703-001 Processor Power Module 328701-001 Processor Terminator Board...
  • Page 15 1-6 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 1-1 Spare Part List - Compaq ProLiant 5500 and 5500R Servers continued Ref. Description Spare Part Number OPTIONS 64-bit Dual Channel Wide Ultra2 SCSI Adapter 348759-001 Smart Array 3200 Controller...
  • Page 16: Removal And Replacement Procedures

    Compaq ProLiant 5500 and 5500R Servers. After completing all necessary removal and replacement procedures, run the diagnostics program to verify that all components operate properly. To service Compaq ProLiant 5500 and 5500R Servers, the following items are recommended: Torx T-15 screwdriver Phillips screwdriver...
  • Page 17: Symbols In Equipment

    2-2 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Symbols in Equipment WARNING: Any surface or area of the equipment marked with these symbols indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. To reduce risk of injury from a hot component, allow the surface to cool before touching.
  • Page 18: Preparation Procedures

    The access panels can be removed while the server is turned on without causing system shutdown. Auxiliary power (+5V) will remain in the exposed areas. WARNING: Compaq ProLiant 5500 and 5500R Servers are capable of producing energy levels that are considered hazardous.
  • Page 19: Rack Warnings

    2-4 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide WARNING: To reduce the risk of electric shock or damage to the equipment: Do not disable the power cord grounding plug. The grounding plug is an important safety feature. Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.
  • Page 20: Server Warnings And Precautions

    Removal and Replacement Procedures 2-5 Server Warnings and Precautions WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. WARNING: To reduce the risk of personal injury or damage to the equipment: Observe local Occupational Safety requirements and guidelines for heavy equipment handling.
  • Page 21: Caster Mounting Plate (Tower)

    2-6 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Caster Mounting Plate (Tower) To remove the caster mounting plate: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Place the server on its side. 3. Remove the four T-15 screws securing the caster mounting plate to the server.
  • Page 22: Front Bezel Door (Tower)

    Removal and Replacement Procedures 2-7 Front Bezel Door (Tower) To remove the front bezel door: 1. Swing the front bezel door open approximately 45 degrees. 2. Lift the front bezel door up, then pull it away from the chassis. Figure 2-2. Removing the front bezel door Reverse steps 1 and 2 to replace the front bezel door.
  • Page 23: Fixed Front Bezel

    2-8 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Fixed Front Bezel To remove the fixed front bezel: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the front bezel door (tower model only).
  • Page 24: Side Access Panel

    CAUTION: To reduce the risk of server shutdown and subsequent data loss or damage to the equipment, use extreme care when running the Compaq ProLiant 5500 and 5500R with covers or access panels removed. Access panels are an integral part of the cooling system and removing them while the system is running may cause component stress or overheating.
  • Page 25: Top Access Panel

    2-10 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Top Access Panel The top access panel must be removed to access the I/O board. The access panel can be removed while the server is turned on without causing system shutdown, but auxiliary power (+5V) will remain in the exposed areas.
  • Page 26: U-Channel Access Panel

    Removal and Replacement Procedures 2-11 U-Channel Access Panel To remove the U-channel access panel: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the drive cage assembly. See "Drive Cage Assembly" later in this chapter. 3.
  • Page 27: Fans

    2-12 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Fans Compaq ProLiant 5500 and 5500R Servers ship with at least two 120mm fans (in positions and ). The figure below illustrates the location of the front fans. Positions and provide fan redundancy.
  • Page 28 Removal and Replacement Procedures 2-13 To remove a front fan: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the side access panel. See "Side Access Panel" earlier in this chapter. 3. Disconnect the fan controller cable . IMPORTANT: Fan cables and locations are numbered.
  • Page 29: Media Storage

    Duplex Mode: eight 1-inch drives or six 1.6-inch drives (optional) !" NOTE: Compaq ProLiant 5500 and 5500R Servers ship as tower or rack models. Figure 2-9 shows both ProLiant models, and together with Table 2-1, shows the drive bay locations.
  • Page 30 Removal and Replacement Procedures 2-15 Table 2-1 Drive Position Descriptions Drive Position Description 3.5-inch x 1-inch device (1.44-MB standard diskette drive) – — 5.25-inch x 1.6-inch device (removable media area) ˜ 5.25-inch x 1.6-inch device (removable media area) ™ Standard 24X or greater IDE CD-ROM Drive š...
  • Page 31: Drive Cage Assembly

    2-16 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Drive Cage Assembly To remove the drive cage assembly: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the side access panel. See "Side Access Panel" earlier in this chapter.
  • Page 32: Hot-Plug Hard Drives

    Removal and Replacement Procedures 2-17 Hot-Plug Hard Drives CAUTION: To reduce the risk of data loss, remove a hot-plug drive only when the drive LED is amber. Do not remove a hot-plug drive if the online LED is green. Ultra2 Hard Drives 1.
  • Page 33 2-18 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Wide Ultra Hard Drives 1. Open the front bezel door. 2. Press the release tabs and open the locking levers that hold the drive in place. 3. Pull the drive from the cage .
  • Page 34: Removable Media

    Removal and Replacement Procedures 2-19 Removable Media To remove a drive from the removable media area: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the drive cage assembly. See “Drive Cage Assembly” earlier in this chapter. 3.
  • Page 35: 1.44-Mb Diskette Drive

    2-20 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 1.44-MB Diskette Drive To remove the diskette drive: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the side access panel. See “Side Access Panel” earlier in this chapter.
  • Page 36: Scsi And Cd-Rom Cable Connection Diagram

    Removal and Replacement Procedures 2-21 SCSI and CD-ROM Cable Connection Diagram Figure 2-15. Ultra2 SCSI and CD-ROM cable connection diagram Table 2-2 Cable Connection Descriptions Cable Connection Description SCSI port 1 on Peripheral Board SCSI Connector 2 on Peripheral Board Peripheral Board SCSI port 1 on 64-bit Dual Channel Wide Ultra2 SCSI Adapter Board SCSI port 2 on 64-bit Dual Channel Wide Ultra2 SCSI Adapter Board...
  • Page 37 2-22 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Figure 2-16. Wide Ultra SCSI and CD-ROM cable connection diagram For use with Pentium II and Pentium III Xeon processor-based servers only...
  • Page 38: Integrated Management Display (Imd)

    Removal and Replacement Procedures 2-23 Integrated Management Display (IMD) To remove the IMD: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Open the front bezel door (tower model only). 3. Remove the fixed front bezel. See "Fixed Front Bezel" earlier in this chapter. 4.
  • Page 39 2-24 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 7. Press the four latches on the rear of the IMD . 8. Pull the IMD out the front of the server . Figure 2-18. Removing the IMD Reverse steps 1 through 8 to replace the IMD.
  • Page 40: Power Switch With Led

    In systems with multiple power supplies, you must disconnect all the power cords to completely remove power from the system. To remove the power switch from the Compaq ProLiant 5500 and 5500R: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter.
  • Page 41: Processor, Processor Power Module, And Terminator Board Locations

    2-26 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Processor, Processor Power Module, and Terminator Board Locations IMPORTANT: A processor power module must be installed in the slot next to each processor. Each processor slot must either be populated by a processor or terminator board for proper bus termination.
  • Page 42: Processor Removal

    Removal and Replacement Procedures 2-27 Processor Removal Compaq ProLiant 5500 and 5500R Servers support up to four processors, each with its own heat sink. To remove a processor: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter.
  • Page 43: Processor Power Module

    2-28 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Processor Power Module Each processor requires one processor power module. If a module become defective, it must be replaced. To replace a processor power module: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter.
  • Page 44: Processor Terminator Modules

    Removal and Replacement Procedures 2-29 Processor Terminator Modules Processor Terminator boards must be installed in processor slots that are not in use; they are removed when installing additional processors. NOTE: Seat processor terminator boards securely in processor slots that are not in use. To remove a processor terminator board: 1.
  • Page 45: Peripheral Board

    2-30 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Peripheral Board The peripheral board is removed for replacement, to access the connectors and switches on the board, or to access the system I/O board. To remove the peripheral board: 1.
  • Page 46 Removal and Replacement Procedures 2-31 6. Pull the peripheral board out from its slot. Figure 2-25. Removing the peripheral board Reverse steps 1 through 6 to replace the peripheral board. For use with Pentium II and Pentium III Xeon processor-based servers only...
  • Page 47: Memory

    Each DIMM of a given bank must be of the same size, type, speed, and manufacturer. CAUTION: Use only Compaq EDO, ECC DIMMs. DIMMs from other sources may adversely affect data integrity. Power-On Self-Test (POST) will warn of non-supported DIMMs.
  • Page 48 Removal and Replacement Procedures 2-33 The following table shows some of the possible memory upgrade configurations for Compaq ProLiant 5500 and 5500R Servers. Four identical DIMMs (a bank) must be installed or removed at a time. The size, speed, and manufacturer of each DIMM in a given bank must be identical.
  • Page 49: Memory Board

    2-34 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Memory Board To remove the memory board: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the side access panel. See "Side Access Panel" earlier in this chapter.
  • Page 50: Dual Inline Memory Modules (Dimms)

    Removal and Replacement Procedures 2-35 Dual Inline Memory Modules (DIMMs) Compaq ProLiant 5500 and 5500R Servers have a maximum of four memory banks on the memory expansion board. Each bank has four sockets. CAUTION: Use only Compaq DIMMs. DIMMs from other sources may adversely affect data integrity.
  • Page 51: 64-Bit Dual Channel Wide Ultra2 Scsi Adapter

    2-36 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 64-bit Dual Channel Wide Ultra2 SCSI Adapter Compaq ProLiant 5500 and 5500R Ultra2 Model Servers contain seven I/O expansion slots: Six dedicated PCI slots: one occupied by a preinstalled Network Interface Controller and...
  • Page 52: Network Interface Controller (Nic)

    Removal and Replacement Procedures 2-37 Network Interface Controller (NIC) To remove a NIC: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the side access panel. See "Side Access Panel" earlier in this chapter. 3. Disconnect any cables from the controller. 4.
  • Page 53: Hot-Plug Power Supply Led Indicators

    Hot-Plug Power Supply LED Indicators Compaq ProLiant 5500 and 5500R Servers ship with one 750-watt/220V (500-watt/110V) hot-plug power supply. Compaq ProLiant 5500 and 5500R Servers support a 750-watt redundant hot-plug power supply as an option. CAUTION: In a single power supply configuration, the power supply must be installed in bay A, with a power supply cover plate over bay B to ensure proper cooling.
  • Page 54 Removal and Replacement Procedures 2-39 WARNING: To reduce the risk of electric shock or damage to the equipment in a single power supply configuration: Unplug the power cord before removing the power supply from the server. Install the power supply before connecting the power cord to the power supply. NOTE: You do not need to place the system in Standby for a hot-plug power supply replacement in a redundant power supply configuration.
  • Page 55: Hot-Plug Power Supply Cover Plate

    2-40 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Hot-Plug Power Supply Cover Plate To remove the power supply cover plate: 1. Remove the two T-15 screws securing the power supply cover plate to the chassis. 2. Pull the hot-plug power supply cover plate away from the chassis.
  • Page 56: Power Backplane Board

    Removal and Replacement Procedures 2-41 Power Backplane Board To remove the power backplane board: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the hot-plug power supply(s). See "Hot-Plug Power Supply LED Indicators" earlier in this chapter. 3.
  • Page 57: System I/O Board With Tray

    2-42 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide System I/O Board with Tray To remove the system I/O board with tray: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the side access panel. See "Side Access Panel" earlier in this chapter.
  • Page 58: External Replacement Battery

    Removal and Replacement Procedures 2-43 External Replacement Battery To install the external replacement battery: CAUTION: Do not remove the lithium battery from the peripheral board or permanent damage may occur. If the battery fails, use the external replacement battery. 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2.
  • Page 59: Diagnostic Tools

    Chapter Diagnostic Tools This chapter describes software and firmware diagnostic tools available for all Compaq server products. The sections in this chapter are: Diagnostic Tools Utility Overview Default Configuration Utilities Access Power-On Self-Test (POST) Diagnostics Software Array Diagnostic Utility (ADU)
  • Page 60: Diagnostic Tools Utility Overview

    3-2 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Diagnostic Tools Utility Overview These utilities were developed to assist in diagnosing problems, testing the hardware, and monitoring and managing Compaq server hardware. Table 3-1 Diagnostic Tools Tool What is it...
  • Page 61 ADU are to collect all possible information about the array controllers in the system, and generate a list of detected problems. This tool is available for all Compaq servers covered by this guide. Drive Array The predecessor to ADU, DAAD is a...
  • Page 62: Default Configuration

    3-4 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Default Configuration When the system is first powered on, the system ROM detects the unconfigured state of the hardware and provides default configuration settings for most devices. By providing this initialization, the system can run Diagnostics and other software applications before running the normal SmartStart and System Configuration programs.
  • Page 63: Utilities Access

    Diagnostic Tools 3-5 Utilities Access The Compaq SmartStart and Support Software CD contains the SmartStart program and many of the Compaq utilities needed to maintain the system, including: System Configuration Utility Array Configuration Utility Array Diagnostic Utility ROMPaq Firmware Upgrade Utilities...
  • Page 64 To run these utilities directly from the Compaq SmartStart and Support Software CD: a. Boot the Compaq SmartStart and Support Software CD. b. From the Compaq System Utilities screen, select the utility you wish to run, then select Next. To execute the System Configuration Utility, select Run System Configuration !"...
  • Page 65: Power-On Self-Test (Post)

    Compaq products. The system generates only those codes that are applicable to the configuration and options. NOTE: Many of the actions listed require you to run Diagnostics or the Compaq System Configuration Utility. Steps for running these utilities are provided in this chapter following the POST Error Messages tables.
  • Page 66 3-8 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-2 POST Error Messages Audible Beeps Error Code L=Long S=Short Probable Source of Problem Recommended Action A Critical Error None A catastrophic system error, Run Diagnostics. Replace failed occurred prior to this which caused the server to assembly as indicated.
  • Page 67 Diagnostic Tools 3-9 Table 3-2 POST Error Messages continued Audible Beeps Error Code L=Long S=Short Probable Source of Problem Recommended Action 175- None EISA or PCI board added, Run the System Configuration Configuration/Slot configuration not updated. Utility and correct. Mismatch Device Found 177-Configuration None...
  • Page 68 3-10 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-2 POST Error Messages continued Audible Beeps Error Code L=Long S=Short Probable Source of Problem Recommended Action 216-Voltage None Redundancy failed in PPM. To restore redundancy, replace Regulator Module for the PPM.
  • Page 69 Diagnostic Tools 3-11 Table 3-2 POST Error Messages continued Audible Beeps Error Code L=Long S=Short Probable Source of Problem Recommended Action 601-Diskette None Diskette controller circuitry Make sure the diskette Controller Error failure. drive cables are attached. Replace the diskette drive and/or cable.
  • Page 70 3-12 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-2 POST Error Messages continued Audible Beeps Error Code L=Long S=Short Probable Source of Problem Recommended Action 1618-PCI slots None PCI hot plug enabler is missing or Check and replace missing or powered down.
  • Page 71 Diagnostic Tools 3-13 Table 3-2 POST Error Messages continued Audible Beeps Error Code L=Long S=Short Probable Source of Problem Recommended Action 1726-Slot x Drive None Configuration update. Indicates array accelerator Array – Array configuration has been updated Accelerator Memory automatically due to Size Change replacement of Array Detected...
  • Page 72 3-14 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-2 POST Error Messages continued Audible Beeps Error Code L=Long S=Short Probable Source of Problem Recommended Action 1764-Slot x Drive Array - Capacity Expansion Process is temporarily disabled Reattach or replace Array...
  • Page 73 Diagnostic Tools 3-15 Table 3-2 POST Error Messages continued Audible Beeps Error Code L=Long S=Short Probable Source of Problem Recommended Action 1773-Primary Fixed None Fixed disk drive error. Run the System Configuration Disk Port Assignment Utility and correct. Conflict 1774-Slot x Drive None SMART-2 Controller error.
  • Page 74 3-16 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-2 POST Error Messages continued Audible Beeps Error Code L=Long S=Short Probable Source of Problem Recommended Action 1781-Disk 1 Failure None Hard drive/format error. Run Diagnostics. Replace failed assembly as indicated.
  • Page 75 Diagnostic Tools 3-17 Table 3-2 POST Error Messages continued Audible Beeps Error Code L=Long S=Short Probable Source of Problem Recommended Action 1785- continued Drive positions Run Array Diagnostic appear to have Utility if previous positions changed. are unknown. Then turn system power OFF and move drives to their original positions.
  • Page 76 3-18 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-2 POST Error Messages continued Audible Beeps Error Code L=Long S=Short Probable Source of Problem Recommended Action 1787-Drive Array None Hard drive X failed or cable is Replace drive X as soon as Operating in Interim loose or defective.
  • Page 77 Accelerator is properly Responding. seated. Array Accelerator is Run the System temporarily disabled. Configuration Utility to reconfigure the Compaq IDA-2 without the Array Accelerator. 1797-Drive Array - None Hard parity error while reading Enable Array Accelerator. Array Accelerator data from posted-writes Read Error Occurred.
  • Page 78 3-20 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-2 POST Error Messages continued Audible Beeps Error Code L=Long S=Short Probable Source of Problem Recommended Action 1798-Drive Array - None Hard parity error while writing Enable Array Accelerator.
  • Page 79: Diagnostics Software

    Diagnostic Tools 3-21 Diagnostics Software Test Error Codes Tables include all test error codes generated by Compaq products. Each code has a corresponding description and recommended action(s). The system generates only those codes that are applicable to the configuration and options.
  • Page 80: 100 - 199, Primary Processor Test Error Codes

    3-22 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 100 – 199, Primary Processor Test Error Codes The 100 series of diagnostic error codes identifies failures with processor and system board functions. Table 3-3 Primary Processor Test Error Codes...
  • Page 81: 200 - 299, Memory Test Error Codes

    Diagnostic Tools 3-23 200 – 299, Memory Test Error Codes The 200 series of diagnostic error codes identifies failures with the memory subsystem. Table 3-4 Memory Test Error Codes Error Code Description Recommended Action 200-xx Invalid memory configuration. Reinsert memory modules in correct location and retest. 201-xx Memory machine ID test failed.
  • Page 82: Keyboard Test Error Codes

    3-24 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 300 – 399, Keyboard Test Error Codes The 300 series of Diagnostic error codes identifies failures with keyboard and system board functions. Table 3-5 Keyboard Test Error Codes Error Code...
  • Page 83: 500 - 599, Video Display Unit Test Error Codes

    Diagnostic Tools 3-25 500 – 599, Video Display Unit Test Error Codes The 500 series of Diagnostic error codes identifies failures with video or system board functions. Table 3-7 Video Display Unit Test Error Codes Error Code Description Recommended Action 501-xx Video controller test failed.
  • Page 84: 600 - 699, Diskette Drive Test Error Codes

    3-26 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 600 – 699, Diskette Drive Test Error Codes The 600 series of Diagnostic error codes identifies failures with diskette, diskette drive, or system board functions. Table 3-8 Diskette Drive Test Error Codes...
  • Page 85: 800 - 899, Monochrome Video Board Test Error Codes

    Diagnostic Tools 3-27 800 – 899, Monochrome Video Board Test Error Codes The 800 series of Diagnostic error codes identifies failures with monochrome video boards or system board functions. Table 3-9 Monochrome Video Board Test Error Codes Error Code Description Recommended Action 802-xx Video memory test failed.
  • Page 86: 1200 - 1299, Modem Communications Test Error Codes

    3-28 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 1200 – 1299, Modem Communications Test Error Codes The 1200 series of Diagnostic error codes identifies failures with the modem. Table 3-11 Modem Communications Test Error Codes Error Code Description...
  • Page 87: 1700 - 1799, Hard Drive Test Error Codes

    Diagnostic Tools 3-29 1700 – 1799, Hard Drive Test Error Codes The 1700 series of Diagnostic error codes identifies failures with hard drives, hard drive controller boards, hard drive cabling, and system board functions. If the system uses a drive array controller, see the section for Array Diagnostic Utility (ADU).
  • Page 88: 1900 - 1999, Tape Drive Test Error Codes

    3-30 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 1900 – 1999, Tape Drive Test Error Codes The 1900 series of Diagnostic error codes identifies failures with tape cartridges, tape drives, tape drive cabling, adapter boards, or the system board assembly.
  • Page 89 Diagnostic Tools 3-31 Table 3-14 Advanced VGA Board Test Error Codes continued Error Code Description Recommended Action 2410-xx Video 640 x 200 mode test failed. Run the System Configuration Utility. 2411-xx Video screen memory page test Replace the monitor and failed.
  • Page 90: 6000 - 6099, Compaq Network Interface Controller Boards Test Error Codes

    3-32 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 6000 – 6099, Compaq Network Interface Controller Boards Test Error Codes The 6000 series of Diagnostic error codes identifies failures with 32-bit DualSpeed NetFlex-2/Token Ring Controllers. Table 3-15 Compaq Network Interface Boards...
  • Page 91: 6500 - 6599, Scsi Hard Drive Test Error Codes

    Diagnostic Tools 3-33 6500 – 6599, SCSI Hard drive Test Error Codes The 6500 series of diagnostic error codes identifies failures with SCSI hard drives, SCSI hard drive controller boards, SCSI hard drive cabling, and system board functions. If the system uses a drive array controller, see the section for Array Diagnostic Utility (ADU).
  • Page 92: 6700 - 6799, Scsi Tape Drive Test Error Codes

    3-34 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 6700 – 6799, SCSI Tape Drive Test Error Codes The 6700 series of Diagnostic error codes identifies failures with tape cartridges, tape drives, media changers, tape drive cabling, adapter boards, or the system board assembly.
  • Page 93: 8600 - 8699, Pointing Device Interface Test Error Codes

    Diagnostic Tools 3-35 Table 3-19 Server Manager/R Board Test Error Codes continued Error Code Description Recommended Action 7000-26 Memory Random Data. Replace the Server Manager/R board and retest. 7000-27 Memory Disturb Address. 7000-28 Memory HBM. 7000-33 HBM IO. 7000-34 HBM BMIC. 7000-35 HBM Video.
  • Page 94: Array Diagnostic Utility (Adu)

    ADU works by issuing multiple commands to the array controllers to determine if a problem exists. This data can then be saved to a file. In severe situations, this file can be sent to Compaq for analysis. In most cases, ADU provides enough information to initiate problem resolution immediately.
  • Page 95 Diagnostic Tools 3-37 Table 3-21 ADU Diagnostic Messages Message Description Recommended Action Accelerator Array controller did not detect a Install the array accelerator board on the array board not configured array accelerator board. controller. If an array accelerator board is detected installed, check for proper seating on the array controller board.
  • Page 96 3-38 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action Accelerator At least one line in the cache is no Replacement of the cache should be status: Excessive longer in use due to excessive ECC considered.
  • Page 97 Diagnostic Tools 3-39 Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action Adapter/NVRAM EISA nonvolatile RAM has an ID for a Run the System Configuration Utility. ID mismatch different controller from the one physically present in the slot. Array accelerator Battery is not fully charged.
  • Page 98 3-40 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action Controller is not Controller is not configured. If Look for messages indicating which drives have configured controller was previously configured been moved.
  • Page 99 Diagnostic Tools 3-41 Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action Drive (bay) X is a This drive has been replaced and Replace the drive. replacement marked OK by the firmware. This drive marked OK may occur if a drive has an intermittent failure (for example, if a drive has previously failed, then when ADU is run, the drive starts...
  • Page 100 3-42 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action Error occurred An error occurred while ADU was If there were multiple errors, this drive may reading RIS copy trying to read the RIS from this drive.
  • Page 101 Diagnostic Tools 3-43 Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action Logical Drive X This status could be issued for Check for drive failures, wrong drive replaced, status = FAILED several reasons. If this logical drive is or loose cable messages. If there was a drive configured for No Fault Tolerance failure, replace the failed drive(s), then restore and one or more drives fail, this...
  • Page 102 3-44 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action Loose cable Controller unable to communicate Check all controller and drive cable detected - with one or more physical drives, connections.
  • Page 103 Soft Firmware ADU has determined that the Run the Compaq Upgrade Utility to place the Upgrade controller is running firmware that latest firmware on all drives. required has been soft upgraded by the Compaq Upgrade Utility.
  • Page 104 3-46 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action Warning bit A monitor and performance threshold Check the other error messages on the detected violation may have occurred. Status diagnostics screen for an indication of the of a logical drive may not be OK.
  • Page 105: Integrated Management Log

    Compaq servers and clients. Compaq Insight Manager consists of two components: a Windows-based console application, and server- or client-based management data collection agents. Starting with Compaq Insight Manager 4.0, the agents for Windows NT and NetWare are also web-enhanced; that is, these agents enable web browser access and monitoring of management information.
  • Page 106 Compaq website. Refer to the Compaq Management CD for information on installing and running the Compaq Survey Utility. After running the Compaq Survey Utility, view the IML by loading the output of the utility (typically called “survey.txt”) into a text viewer such as Microsoft Notepad. The event list follows the system slot information.
  • Page 107: Event List

    Integrated Management Display, from within Compaq Insight Manager, or the Compaq Survey Utility. An example of the format of an event displayed on the Integrated Management Display is as follows:...
  • Page 108 3-50 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-22 Event Messages continued Event Type Event Message Action Processor Correctable Error Processor Correctable error Threshold passed Threshold exceeded (Slot X, Socket X) Uncorrectable Error Unrecoverable Host Bus Data Parity Error...
  • Page 109: Rapid Error Recovery

    Automatic Server Recovery-2 Automatic Server Recovery-2 (ASR-2) lets the server restart automatically from the operating system or the Compaq Utilities. To use this feature, you must use the System Configuration Utility to install Compaq Utilities in the system partition. You can enable the ASR-2 feature to restart a server after a critical hardware or software error occurs.
  • Page 110 If you have configured the Compaq Utilities for network access, you can access the utilities over the network. You can use Compaq Insight Manager for dial-in or network access.
  • Page 111 If you are notified that ASR-2 restarted the server and you have restarted to Compaq Utilities, use the Inspect Utility or Compaq Insight Manager to view the critical error in the Critical Error Log. Run Diagnostics to diagnose and resolve the problem.
  • Page 112 3-54 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide You can configure the server to start Compaq Utilities in four different ways: Without remote console support; for example, to run Compaq Utilities from the server console only With remote console support using modems for dial-in access...
  • Page 113 IMPORTANT: Before configuring ASR-2, verify that the System Configuration Utility and Diagnostics software are installed on the system partition. ASR-2 must have this to start Compaq Utilities after a system restart. Compaq recommends this even if you configure ASR-2 to start the operating system.
  • Page 114 3-56 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide The following ASR-2 flow chart shows you the sequence of events after a hardware or software error occurs: Hardware/Software error occurs Error records in the Critical Error Log, or the Integrated Management Log, depending on the server configuration.
  • Page 115 For modem access, you must have either Compaq Insight Manager 2.0 or above or have a VT100 or ANSI terminal type device. You may use a standard CRT with VT100 or ANSI emulation capability, or you may use a PC with a VT100 or ANSI terminal emulation package.
  • Page 116 Boot Compaq Utilities. When the system starts because of an ASR reset, it starts to the Compaq Utilities, sets the Management Modem to auto- answer, and waits for the administrator to dial in and run the Compaq Utilities. You automatically disable this option when you configure the software error recovery start option to Boot Operating System.
  • Page 117 If the ASR-2 feature cannot restart the server within 10 attempts, it logs a critical error in the Critical Error Log or IML Log restarts the server into the Compaq Utilities, and puts the modem into auto-answer mode. For use with Pentium II and Pentium III Xeon processor-based servers only...
  • Page 118 The standard Compaq password features function differently during ASR-2 than during a typical system startup. During ASR-2, the system does not prompt for the Power-On Password. This allows ASR-2 to restart the operating system or Compaq Utilities without user intervention.
  • Page 119: Server Health Logs

    This information helps you quickly identify and correct the problem, thus minimizing downtime. You can view the IML (or Critical Error Log) through the Compaq Insight Manager. The Diagnostics Utility either resolves the error or suggests corrective action in systems that do not support event logs.
  • Page 120 3-62 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-26 ASR-2 IML or Critical Error Log Messages continued Message Description Caution: Temperature Exceeded The operating system has detected that the temperature of the system has exceeded the caution level. Accompanying data in the log notes if an auto- shutdown sequence has been invoked by the operating system.
  • Page 121 Processor 01 Revision Assembly Version Functional Revision Level The Revision History Table is stored in nonvolatile RAM and is accessed through the Inspect Utility and Compaq Insight Manager. For use with Pentium II and Pentium III Xeon processor-based servers only...
  • Page 122: Storage Fault Recovery Tracking

    3-64 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Storage Fault Recovery Tracking This feature tracks over 12 failure-indication parameters, such as time-outs, spin-up, and self- test errors of SCSI drives. You can use these parameters to pinpoint failed storage subsystem components and to recover from controller or hard drive failure.
  • Page 123: Remote Service Features

    Diagnostic Tools 3-65 Remote Service Features Compaq servers have the following management features that you can access via modem or network: Table 3-28 Compaq Servers Remote Management Features Feature Description Service Session Provides remote access to all the utilities on the system partition, including Diagnostics utilities, Inspect, ROMPaq, Drive Array Advanced Diagnostics (DAAD), and the System Configuration Utility.
  • Page 124: Rompaq Disaster Recovery

    3-66 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide ROMPaq Disaster Recovery The option following should be utilized by any server that does not have a valid ROM image. 1. Build a fresh ROMPaq diskette, using the latest version for the server involved.
  • Page 125: Compaq Insight Manager

    Compaq Insight Manager Compaq Insight Manager is the Compaq application for easily managing network devices. Compaq Insight Manager delivers intelligent monitoring and alerting as well as visual control of the servers. In Compaq servers, every hardware subsystem, such as disk storage, system memory, and system processor, has a robust set of management capabilities.
  • Page 126: Compaq Insight Management Software Architecture

    Compaq Insight Management Software Architecture The Compaq Insight Management software architecture is typical of other network management solutions. It has a client/server architecture and is composed of agent software (Compaq Insight Management Agents) and the management application software (Compaq Insight Manager).
  • Page 127 Diagnostic Tools 3-69 Compaq Insight Manager Compaq Insight Manager delivers intelligent monitoring and alerting as well as visual control of the Compaq hardware. In the unlikely event of hardware failures, Compaq Insight Manager also provides a full complement of remote maintenance and control facilities.
  • Page 128: Connectors, Switches, Leds, And Jumpers

    Chapter Connectors, Switches, LEDs, and Jumpers This chapter provides connector, switch, LED, and jumper information for Compaq ProLiant 5500 and 5500R Servers. For use with Pentium II and Pentium III Xeon processor-based servers only...
  • Page 129: Ultra2 Backplane Board Connectors

    4-2 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Ultra2 Backplane Board Connectors Figure 4-1. Ultra2 Backplane Board connectors Table 4-1 Ultra2 Backplane Board Connectors Connector Description Ultra2 Backplane Board power connector Removable Media Power Connector SCSI Bus Input Connector...
  • Page 130: Rear Connectors

    Connectors, Switches, LEDs, and Jumpers 4-3 Rear Connectors The Compaq ProLiant 5500 and 5500R Server rear connectors are shown below. See Table 4-2 for connector names. Figure 4-2. Rear connectors Table 4-2 Rear Connectors Reference Description Keyboard connector Serial A connector...
  • Page 131: System I/O Board Components

    4-4 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide System I/O Board Components The Compaq ProLiant 5500 and 5500R System I/O board components are shown below. See Table 4-3 for component names. S l o t 7 S l o t 6...
  • Page 132: System Board Core Frequency Switch

    500 Mhz 550 Mhz NOTE: Compaq makes no representation or warranty that processors that operate at any of the speeds shown will be available at any time. Therefore, processor core speeds shown are not necessarily representative of future processors. For use with Pentium II and Pentium III Xeon processor-based servers only...
  • Page 133: Peripheral Board Components

    4-6 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Peripheral Board Components The Peripheral Board components are shown below. See Table 4-5 for component names. Figure 4-5. Peripheral board components The following table shows the Peripheral Board components. Table 4-5...
  • Page 134: Peripheral Board Configuration Switches

    Connectors, Switches, LEDs, and Jumpers 4-7 Peripheral Board Configuration Switches The Compaq ProLiant 5500 and 5500R Peripheral Board configuration switches are shown below. See Table 4-6 for switch positions. 1 2 3 4 5 6 Figure 4-6. Peripheral board switches...
  • Page 135: System Board Interlock Led Indicators

    4-8 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide System Board Interlock LED Indicators The Compaq ProLiant 5500 and 5500R server interlock system prevents power distribution throughout the system if the memory board, processors, or Peripheral Board (including the power switch cable) are not fully installed or properly seated.
  • Page 136: Physical And Operating Specifications

    Chapter Physical and Operating Specifications This section provides operating and performance specifications for Compaq ProLiant 5500 and 5500R Servers and optional hardware. Specifications are provided for the following: System Unit Hot-Plug Power Supply Dual Inline Memory Modules 1.44-MB Diskette Drive...
  • Page 137: System Unit

    5-2 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide System Unit Table 5-1 System Unit Specifications U.S. Metric Dimensions Height 19 in 48.3 cm Depth 24.5 in 30.5 cm Width 12 in 62.2 cm Weight with one power supply and no hard drive 90 lb 40.9 kg...
  • Page 138: Dual Inline Memory Modules (Dimms)

    Physical and Operating Specifications 5-3 Dual Inline Memory Modules (DIMMs) Table 5-2 DIMM Specifications Size 32-, 64-, 128-, or 256-MB Speed 60 ns or faster; ships with 50 ns Upgrade Requirement Bank of 4 identical DIMMs installed or removed at a time NOTE: Use only 32-, 64-, 128- or 256-MB;...
  • Page 139: 24X Or Greater Ide Cd-Rom Drive

    5-4 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 24X or Greater IDE CD-ROM Drive Table 5-4 24X or Greater IDE CD-ROM Drive Specifications Applicable Disk CD-ROM (Mode 1 and 2); CD-DA; CD-XA (Mode 2, Form 1 and 2); Photo CD (Single and Multiple Session);...
  • Page 140 Physical and Operating Specifications 5-5 24X or Greater IDE CD-ROM Drive Specifications Continued U.S. Metric Interface IDE (ATAPI) Cache/Buffer 128 KB Audio Output Level Line Out 0.7 VRMS at 47 kΩ Headphone 0.6 VRMS at 32 Ohms (max) Cache buffer 128 KB Startup Time <...
  • Page 141: Integrated Dual-Channel Wide Ultra Scsi Controller

    5-6 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Integrated Dual-Channel Wide Ultra SCSI Controller Table 5-5 Integrated Dual-Channel Wide-Ultra SCSI Controller Specifications Drives Supported Up to seven SCSI-2 and/or Wide-Ultra devices per channel Data Transfer Method 32-Bit PCI bus master...
  • Page 142: Smart Array 3200 Controller

    Physical and Operating Specifications 5-7 Smart Array 3200 Controller Table 5-7 Smart Array 3200 Controller Specifications Drives Supported Up to 15 drives per channel, 30 drives maximum Data Transfer Method 32-Bit PCI bus master SCSI Channel Transfer Rate 40 MB/s per channel Maximum Transfer Rate per PCI Bus 133 MB/s Total Transfer Rate...
  • Page 143: Compaq 10/100 Tx Pci Intel Utp Controller (Nic)

    5-8 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Compaq 10/100 TX PCI Intel UTP Controller (NIC) Table 5-8 NIC Specifications Network Interface 10Base-T/100Base-TX Compatibility IEEE 802.3/802.3u compliant Data Transfer Method 32-bit bus-master PCI Network Transfer Rate 10Base-T (Half-Duplex), 10Base-2...
  • Page 144: Non-Hot-Plug Ultra2 Hard Drives

    Physical and Operating Specifications 5-9 Non-Hot-Plug Ultra2 Hard Drives Table 5-10 Non-Hot-Plug Ultra2 Hard Drive Specifications 4.3 GB 4.3 GB 9.1 GB 9.1 GB 18.2 GB Rotational Speed (rpm) 7200 rpm 10,000 rpm 7200 rpm 10,000 rpm 7200 rpm Logical Capacity (MB) 4290.6 MB 4290.6 MB 9100.0 MB...
  • Page 145: Non-Hot-Plug Wide-Ultra Hard Drives

    5-10 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Non-Hot-Plug Wide-Ultra Hard Drives Table 5-11 Non-Hot-Plug Wide-Ultra Hard Drive Specifications 4.3 GB 4.3 GB 9.1 GB Rotational Speed (Rpm) 7,200 rpm 10,000 rpm 7,200 rpm Logical Capacity (MB) 4293.6 MB 4293.6 MB...
  • Page 146: Hot Plug Ultra2 Hard Drives

    Physical and Operating Specifications 5-11 Hot Plug Ultra2 Hard Drives Table 5-12 Hot-Plug Ultra2 Hard Drive Specifications 4.3 GB 4.3 GB 9.1 GB 9.1 GB 18.2 GB Rotational Speed 7200 rpm 10,000 rpm 7200 rpm 10,000 rpm 7,200 rpm Logical Capacity 4290.6 MB 4290.6 MB 9100.0 MB...
  • Page 147: Hot-Plug Wide-Ultra Hard Drives

    5-12 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Hot-Plug Wide-Ultra Hard Drives Table 5-13 Hot-Plug Wide-Ultra Hard Drive Specifications 4.3 GB 4.3 GB 9.1 GB 9.1 GB 18.2 GB 18.2 GB Rotational Speed 7,200 10,000 7,200 10,000 7,200...
  • Page 148: Index

    3-54 ASR-2 timer 3-55 allowing network access 3-57 unattended recovery 3-52 attended recovery 3-52 UPS shutdown 3-54 booting into Compaq Asset Management, defined 3-67 Utilities 3-57 audible beeps during POST 3-8 booting into operating Automatic Data Collection, system 3-59...
  • Page 149 2 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide battery cables connector, illustrated 4-6 12-position power, part internal jumper location 4-6 number 1-5 internal location 4-6 diskette power, part number 1-5 part number 1-5 folding and routing replacement diagrams 2-21, 2-22...
  • Page 150 Client Management, defined 3-67 illustrated 4-4 communication parameters, processor, illustrated 4-4 setting 3-57 RJ-45, identified 4-3 Compaq 10/100 TX PCI Intel UTP SCSI Controller, part number 1-4 identified 4-3 Compaq 10/100 TX PCI UTP illustrated 4-6 Controller, part number 1-4...
  • Page 151 4 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide test error codes door CD-ROM drive 3-33 front, removing, illustrated 2-7 diskette drive 3-26 front, replacing 2-7 hard drive 3-29, 3-33 drive keyboard 3-24 CD-ROM modem 3-28 removing 2-19 monochrome video...
  • Page 152 Index 5 1109-XX 3-27 1750 3-13 110-XX 3-22 1751 3-13 111-XX 3-22 1760 3-13 112-XX 3-22 1761 3-13 113-XX 3-22 1764 3-14 114-XX 3-22 1765 3-14 1151 3-11 1766 3-14 1152 3-11 1767 3-14 116-XX 3-22 1768 3-14 1201-XX 3-28 1769 3-14 1202-XX 3-28 177 3-9...
  • Page 153 6 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 203-XX 3-23 401-XX 3-24 204-XX 3-23 402-XX 3-24 205-XX 3-23 403-XX 3-24 206-XX 3-23 40X 3-10 207 3-9 498-XX 3-24 207-XX 3-23 501-XX 3-25 208 3-9 502-XX 3-25 208-XX 3-23...
  • Page 154 Index 7 694-XX 3-26 Automatic Server Recovery 697-XX 3-26 Base Memory Parity 698-XX 3-26 Error 3-61 699-XX 3-26 Extended Memory Parity 7000-11 3-34, 3-35 Error 3-61 7000-12 3-34, 3-35 Memory Parity Error 3-61 7000-13 3-34, 3-35 Reset Limit Reached 3-61 7000-14 3-34, 3-35 battery 7000-15 3-34, 3-35...
  • Page 155 8 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide drive (bay) logical drive X drive X failed 3-41 failed due to cache drive X inadvertently error 3-42 replaced 3-41 status = FAILED 3-43 firmware needs status = INTERIM upgrading 3-40...
  • Page 156 Index 9 Processor Exception 3-62 event Processor Prefailure 3-62 AC voltage problem 3-50 Required System Fan automatic OS shutdown 3-50 Failure 3-62 correctable error resolving 3-21 threshold exceeded 3-49, RESUME - F1 KEY 3-20 3-50 RIS copies between drives do not threshold passed 3-49 match 3-44 Run System Configuration...
  • Page 157 10 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide specifications 5-9 test error codes 3-29, 3-33 fan connector, identified 4-2 w/Duplex SCSI Backplane fans Board, part number 1-6 adding redundant 2-12 harddrives adding redundant, hot-plug, specifications 5-12 illustrated 2-12...
  • Page 158 2-23 removing, illustrated 2-24 removing 2-24 replacing 2-24 LEDs, hot-plug power IML See also Critical Error Log supply 2-38 accessing from Compaq Insight mechanical parts exploded Manager 3-47 view 1-2 defined 3-47, 3-61 memory banks on memory description 3-3...
  • Page 159 12 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Inspect utility accessing 3-2 Maintenance and Service Guide, part booting remotely 3-59 number 1-5 description 3-2, 3-4 maintenance switch, settings printing Inspect listing 3-4 defined 4-7 running 3-4 mechanical parts, exploded view 1-2...
  • Page 160 1-4 net mask, setting 3-59 CD-ROM drive 1-5 router address, chassis 1-4 setting 3-59 Compaq 10/100 TX PCI Intel network protocol, setting 3-58 UTP Controller 1-4 Compaq 10/100 TX PCI UTP connector, identified 4-3 Controller 1-4 removing 2-36, 2-37...
  • Page 161 14 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide power switch and cable 1-4 SCSI Port connectors, processor power module 1-5 illustrated 4-6 Processor Terminator Board 1-5 serial A connector, processor w/heat sink 1-4 illustrated 4-6 rack conversion kit 1-5...
  • Page 162 Index 15 removing, illustrated 2-25 resource conflict, resolving 3-3 replacing 2-25 return kit, part number 1-5 Power-On Self-Test See POST revision history table precautions, electrostatic defined 3-63 discharge 2-1 format 3-63 preparation procedures 2-3 Revision History Table processor accessing 3-63 connector, illustrated 4-4 where stored 3-63 location, illustrated 2-26...
  • Page 163 16 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Server Manager/R board, test error storage automatic reconstruction, codes 3-34 defined 3-64 service procedures, tools required storage fault recovery tracking, for 2-1 defined 3-64 shipping materials 1-5 Survey Utility, viewing 3-48...
  • Page 164 U-channel access panel tape drive, test error codes 3-30, part number 1-4 3-34 removing 2-11 technical support removing, illustrated 2-11 Compaq telephone numbers xi replacing 2-11 Compaq website xi Ultra2 hard drives technician notes x removing, illustrated 2-17 telephone numbers...
  • Page 165 18 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Diagnostics accessing 3-5 warnings accessing from system CD-ROM 2-2 partition 3-5 circuit overload 2-4 menu choices 3-21 component level repairs x selecting from System definition ix Configuration description 2-2 Utility 3-21...

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