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Troubleshooting
Feature
Problem
Access Code
Customer cannot remember access code(s).
Installer cannot remember install code.
Installer cannot remember dealer code
Alphanumeric Touchpads
Display shows all ************.
Display is blank.
Touchpad buttons don't beep when pressed.
Arming and Disarming
System protests and won't arm.
System won't disarm.
Bypassing
Touchpad indicates
System cancels sensor bypass when you try to arm to level 2 or 3.
Central Station/Pager Reporting
Troubleshooting
This section describes what to do if you experience problems with system operation. Topics
are in alphabetical for easy reference.
1. Check your records to see if you have the customer's access code(s) on file.
2. Verify the access code(s) using the Downloader.
3. Clear memory and reprogram the panel locally.
Note
Clearing panel memory deletes factory zone programming.
1. Check your records to see if you have the install code on file.
2. Verify the install code using the Downloader.
3. Use the Dealer Code to enter program mode and view the installer code.
4. Call Technical Support for assistance.
1. Check your records to see if you have the dealer code on file.
2. Verify the dealer code using the Downloader.
3. Call Technical Support for assistance.
Touchpad is not connected to panel bus terminals or is wired incorrectly. Check and correct
wiring.
1. Check that panel is powered up.
2. Check for touchpad power and/or bus miswiring, opens, or shorts.
3. Check touchpad brightness setting (see the user programming OPTIONS menu).
1. Check for touchpad power and/or bus miswiring, opens, or shorts.
2. Check that key beeps option is set to on (see the ACCESSORY MODULES—BUS DEVICES
menu).
1. If arming to level 2, make sure all monitored perimeter doors and windows are closed.
2. If arming to level 3, make sure all perimeter and interior sensors are closed.
3. Press
for an indication of the problem.
STATUS
1. Disarming using incorrect code. Enter correct code.
2. Access code is not programmed or set up in user programming to disarm system.
3. Wireless touchpad is not learned into system or hardwire touchpad is not communicating
to panel. Check installer programming for learned touchpads.
4. The installer code is being used to disarm the system. The system is designed not to dis-
arm using the installer code. Use a regular or system master code to disarm the system.
when you attempt to bypass a sensor.
Invalid
1. Sensor is already bypassed.
2. Attempting to bypass a 24-hour sensor that cannot be bypassed (group 26 fire sensors).
3. Sensor is not active in the current arming level.
Sensor is being bypassed before arming to 2—STAY or 3—AWAY. Arm to the desired level
before bypassing a sensor.
Action/Solution
50
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