GE 60-806-95R-16Z - Security Concord Express System Control Panel Installation Instructions Manual page 56

Feature Problem
Central station/pager is not receiving reports.
Downloading/Uploading
Download/upload session fails on a pre-programmed panel.
Download/upload session fails on an unprogrammed panel.
Hardwire Zones
System doesn't go into alarm when zone is tripped.
Zone reports trouble condition.
Panel Power
Panel does not power up. Touchpads don't display or respond.
No incoming AC voltage at panel terminals 1 and 2.
Panel Power (Continued)
51
1. Check that the premises phone line is working.
2. Perform a phone test.
3. Check that the DB-8 cord is plugged into the RJ-31X/CA-38A jack.
4. Check that the DB-8 cord is wired correctly to the panel.
5. Check for correct phone line wiring between the TELCO block and RJ-31X/CA-38A jack.
6. Replace faulty RJ-31X/CA-38A jack.
7. Replace faulty DB-8 cord.
8. Verify that central station/pager phone number is programmed into the panel. Repro-
gram the phone number and retest, if necessary.
9. Verify that reporting features, such as High Level Rpts and Low Level Rpts, are set to
"on."
10. Verify that the correct phone format (SIA or CID) is being used.
11. For pagers, extend the pager delay setting (see the PHONE OPTIONS—GLOBAL menu in
the "Programming" section).
1. Check all phone troubleshooting Action/Solution steps.
2. Verify Downloader Phone Number matches ToolBox setting.
3. Verify Downloader Code matches ToolBox setting.
4. Verify Dealer Code matches ToolBox setting.
5. Verify panel Account Number matches ToolBox setting.
Check all phone troubleshooting Action/Solution steps.
1. System is disarmed. Arm system and then trip the zone.
2. Zone is not learned into panel memory. Enter installer/dealer program mode and use the
LEARN SENSORS menu to add the zone into memory.
1. Check that onboard and SnapCard zone inputs have a 2k-ohm EOL resistor installed at
the last device on the loop (in series for N/C loops or in parallel for N/O loops).
2. Check for zone wire fault—short circuit on N/C loops, open circuit on N/O loops.
3. Make sure all devices on zone are in non-alarm state, then enter disarm command to
reset zone.
1. Check that panel transformer is plugged into an unswitched outlet.
2. Check the AC circuit breaker to be sure the circuit is live.
3. Check that the backup battery is installed correctly and the AC power transformer is
plugged in.
4. Check for proper panel and transformer wiring.
5. Measure the incoming AC voltage at panel terminals 1 and 2. It should read about 16.5
VAC.
1. Unplug the AC power transformer and disconnect the wires from the transformer and the
panel.
2. Check transformer to panel wire for short or open circuits.
3. Plug in the transformer and check for 16.5 VAC at the transformer unconnected termi-
nals. If zero (0) volts, replace the transformer.
Action/Solution
Troubleshooting