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Cisco 7970G - IP Phone VoIP Administration Manual

For cisco unified communications manager 6.1 (sccp and sip)
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Cisco Unified IP Phone
7970G/7971G-GE Administration
Guide for Cisco Unified
Communications Manager 6.1 (SCCP
and SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883
Text Part Number: OL-14626-01

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  Summary of Contents for Cisco 7970G - IP Phone VoIP

  • Page 1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-14626-01...
  • Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...
  • Page 3 CCVP, the Cisco logo, and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco,...
  • Page 5: Table Of Contents

    Overview of Supported Security Features 1-15 Understanding Security Profiles 1-19 Identifying Encrypted and Authenticated Phone Calls 1-19 Establishing and Identifying Secure Conference Calls 1-20 Call Security Interactions and Restrictions 1-21 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 6 Understanding the Phone Startup Process 2-10 Adding Phones to the Cisco Unified Communications Manager Database 2-13 Adding Phones with Auto-Registration 2-14 Adding Phones with Auto-Registration and TAPS 2-15 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 7 3-12 Adjusting Cisco Unified IP Phone Footstand and Phone Height 3-12 Securing the Phone with a Cable Lock 3-12 Mounting the Phone to the Wall 3-14 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 8 Power Save Configuration Menu 4-36 Ethernet Configuration Menu 4-37 Security Configuration Menu 4-38 QoS Configuration Menu 4-40 Network Configuration 4-41 Security Configuration Menu 4-46 CTL File Menu 4-48 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 9 Creating Custom Background Images List.xml File Format Requirements PNG File Requirements for Custom Background Images Configuring a Custom Background Image Configuring Wideband Codec Configuring the Idle Display Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 10 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager Identifying Error Messages Checking Network Connectivity Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 11 Using the Quality Report Tool 9-22 Monitoring the Voice Quality of Calls 9-22 Using Voice Quality Metrics 9-23 Troubleshooting Tips 9-24 Where to Go for More Troubleshooting Information 9-26 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 12 Technical Specifications A P P E N D I X Physical and Operating Environment Specifications Cable Specifications Network and Access Port Pinouts N D E X Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 13: Preface

    Audience Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phone 7970 Series on the network. The tasks described are administration-level tasks and are not intended for end-users of the phones.
  • Page 14: Organization

    Chapter 9, “Troubleshooting and Maintenance” Provides tips for troubleshooting the Cisco Unified IP Phone Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 15: Related Documentation

    Regulatory Compliance and Safety Information for the Cisco • Unified IP Phone 7900 Series Cisco Unified Communications Manager Administration These publications are available at the following URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_ series_home.html Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 16: Obtaining Documentation, Obtaining Support, And Security Guidelines

    A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending email to export@cisco.com. Document Conventions This document uses the following conventions: Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 17 Means danger. You are in a situation that could cause bodily injury. Before you Warning work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 18 Preface Document Conventions Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 19: Chapter 1 An Overview Of The Cisco Unified Ip Phone

    The Cisco Unified IP Phone 7970 Series provides a color touchscreen, support for up to eight line or speed dial numbers, context-sensitive online help for buttons and features, and a variety of other sophisticated functions.
  • Page 20: Understanding The Cisco Unified Ip Phone 7970 Series

    Understanding the Cisco Unified IP Phone 7970 Series Figure 1-1 shows the main components of the Cisco Unified IP Phone 7970 Series. Figure 1-1 Cisco Unified IP Phone Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 21 Help button Activates the Help menu. Settings button Opens/closes the Settings menu. Use it to change touchscreen and ring settings. Services button Opens/closes the Services menu. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 22: What Networking Protocols Are Used

    Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for voice communication. Table 1-1 provides an overview of the networking protocols that the Cisco Unified IP Phone 7970 Series supports. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 23 IP address as the option value. For additional information about DHCP configurations, refer to the “Cisco TFTP” chapter in Cisco Unified Communications Manager System Guide. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 24 The Cisco Unified IP Phone supports Protocol (LLDP) discovery protocol (similar to CDP) LLDP on the PC port. that is supported on some Cisco and third-party devices. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 25 Protocol (RTP) transporting real-time data, such as protocol to send and receive interactive voice and video, over data real-time voice traffic from other networks. phones and gateways. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 26 TCP is a connection-oriented Cisco Unified IP Phones use TCP to Protocol (TCP) transport protocol. connect to Cisco Unified Communications Manager and to access XML services. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 27: What Features Are Supported On The Cisco Unified Ip Phone 7970 Series

    Cisco Unified IP Phone includes features that enable you to administer and monitor the phone as a network device. This section includes the following topics: Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 28: Feature Overview

    Chapter 4, “Configuring Settings on the Cisco Unified IP Phone.” The Cisco Unified IP Phone can interact with other services and devices on your IP network to provide enhanced functionality. For example, you can integrate the Cisco Unified IP Phones with the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for co-workers contact information directly from their IP phones.
  • Page 29: Configuring Telephony Features

    Troubleshooting and Maintenance, page 9-1 • Configuring Telephony Features You can modify certain settings for the Cisco Unified IP Phone from the Cisco Unified Communications Manager Administration application. Use this web-based application to set up phone registration criteria and calling search spaces, to configure corporate directories and services, and to modify phone button templates, among other tasks.
  • Page 30: Providing Users With Feature Information

    Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation.
  • Page 31: Overview

    An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones The Cisco Unified IP Phones Series use the Phone Security Profile, which defines whether the device is nonsecure, authenticated, or encrypted. For information on applying the security profile to the phone, refer to Cisco Unified Communications Manager Security Guide.
  • Page 32 Communications Manager Security Guide, Troubleshooting chapter Deleting the CTL file from the phone See the “Resetting or Restoring the Cisco Unified IP Phone” section on page 9-19 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 1-14 OL-14626-01...
  • Page 33: Overview Of Supported Security Features

    For more information about the CTL, refer to “Configuring the Cisco CTL Client” chapter in the Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 1-15 OL-14626-01...
  • Page 34 (MIC), which is used for device authentication. The MIC is a permanent unique proof of identity for the phone, and allows Cisco Unified Communications Manager to authenticate the phone. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 1-16 OL-14626-01...
  • Page 35 Optional disabling of the web You can prevent access to a phone’s web page, which displays a server functionality for a phone variety of operational statistics for the phone. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 1-17 OL-14626-01...
  • Page 36 Establishing and Identifying Secure Conference Calls, page 1-20 • Device Configuration Menu, page 4-16 • Supporting 802.1X Authentication on Cisco Unified IP Phones, page 1-22 • Security Restrictions, page 1-25 • Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 1-18 OL-14626-01...
  • Page 37: Understanding Security Profiles

    When a call in progress is being encrypted, the call progress icon to the right of the call duration timer in the phone screen changes to this icon: Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 1-19 OL-14626-01...
  • Page 38: Establishing And Identifying Secure Conference Calls

    See Table 1-4 Table 1-5 information about these interactions. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 1-20 OL-14626-01...
  • Page 39: Call Security Interactions And Restrictions

    At least one member is Secure conference bridge or authenticated) non-secure Non-secure conference Secure (encrypted) Conference All participants are Secure conference bridge encrypted Secure encrypted level conference Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 1-21 OL-14626-01...
  • Page 40: Supporting 802.1X Authentication On Cisco Unified Ip Phones

    Conference accepts all calls Supporting 802.1X Authentication on Cisco Unified IP Phones These sections provide information about 802.1X support on the Cisco Unified IP Phones: Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 1-22 OL-14626-01...
  • Page 41: Overview

    Cisco Discovery Protocol (CDP) to identify each other and to determine parameters such as VLAN allocation and inline power requirements. However, CDP is not used to identify any locally attached PCs. Therefore, Cisco Unified IP Phones provide an EAPOL pass-through mechanism, whereby a PC locally attached to the IP phone may pass through EAPOL messages to the 802.1X...
  • Page 42: Best Practices-Requirements And Recommendations

    VLANs, you should configure this setting based on the switch support. – Enabled—If you are using a switch that supports multi-domain authentication, you can continue to use the voice VLAN. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 1-24 OL-14626-01...
  • Page 43: Security Restrictions

    A user can barge into an authenticated call, even if the phone that is used to barge is nonsecure. The authentication icon continues to appear on the authenticated devices in the call, even if the initiator phone does not support security. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 1-25 OL-14626-01...
  • Page 44: Overview Of Configuring And Installing Cisco Unified Ip Phones

    “System Configuration Overview” chapter in Cisco Unified Communications Manager System Guide. After you have set up the IP telephony system and configured system-wide features in Cisco Unified Communications Manager, you can add IP phones to the system. The following topics provide an overview of procedures for adding...
  • Page 45: Cisco Unified Communications Manager

    Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 1-27 OL-14626-01...
  • Page 46 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-6 Checklist for Configuring the Cisco Unified IP Phones 7970 Series in Cisco Unified Communications Manager Configuration Step and Purpose For More Information...
  • Page 47 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-6 Checklist for Configuring the Cisco Unified IP Phones 7970 Series in Cisco Unified Communications Manager (continued) Configuration Step and Purpose For More Information...
  • Page 48 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-6 Checklist for Configuring the Cisco Unified IP Phones 7970 Series in Cisco Unified Communications Manager (continued) Configuration Step and Purpose For More Information...
  • Page 49: Installing Cisco Unified Ip Phones

    Chapter 1 An Overview of the Cisco Unified IP Phone Installing Cisco Unified IP Phones Table 1-6 Checklist for Configuring the Cisco Unified IP Phones 7970 Series in Cisco Unified Communications Manager (continued) Configuration Step and Purpose For More Information Step 10 Associate a user to a user group.
  • Page 50: Checklist For Installing The Cisco Unified Ip Phone 7970 Series

    Table 1-7 provides an overview and checklist of installation tasks for the Cisco Unified IP Phone 7970 Series. The list presents a suggested order to guide you through the phone installation. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list.
  • Page 51 See the “Configuring Security on the Cisco Unified IP Phone” section on Provides protection against data tampering threats and page 3-17. identity theft of phones. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 1-33 OL-14626-01...
  • Page 52 Information to Users Via a Website.” Ensures that users have adequate information to successfully use their Cisco Unified IP Phones. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 1-34 OL-14626-01...
  • Page 53 This chapter provides an overview of the interaction between the Cisco Unified IP Phone 7970 Series and other key components of the Voice over IP (VoIP) network. It includes these topics: Understanding Interactions with Other Cisco Unified IP Communications •...
  • Page 54: Preparing To Install The Cisco Unified Ip Phone On Your Network

    Understanding Interactions with Other Cisco Unified IP Communications Products To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls.
  • Page 55: C H A P T E R 2 Preparing To Install The Cisco Unified Ip Phone On Your Network

    “Understanding Security Features for Cisco Unified IP Phones” section on page 1-12. If the Cisco Unified IP Phone model that you want to configure does not appear Note in the Phone Type drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml...
  • Page 56: Providing Power To The Phone

    You can resolve these issues by isolating the voice traffic onto a separate VLAN. The switch port that the phone is connected to would be configured to have separate VLANs for carrying: Voice traffic to and from the IP phone (auxiliary VLAN, on the Cisco Catalyst • 6000 series, for example) Data traffic to and from the PC connected to the switch through the access •...
  • Page 57: Power Guidelines

    CP-PWR-CUBE-3 external power supply External power— The Cisco Unified IP Phone Power Injector may be used with any Cisco Provided through the Unified IP Phone. Functioning as a midspan device, the injector delivers Cisco Unified IP Phone inline power to the attached phone. The Cisco Unified IP Phone Power...
  • Page 58: Phone Power Consumption And Display Brightness

    IEEE 802.3af Class 3 power from a Cisco switch (with 15.4 W Near full IP Phone or without bidirectional power negotiation enabled) or 7971G-GE from a third-party switch External power — Full Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 59: Power Outage

    Other requirements and restrictions regarding power Table 2-3 Related Documentation for Power Document Topics Cisco Unified IP Phone Power Injector http://www.cisco.com/en/US/products /hw/phones/ps379/prod_installation_g uides_list.html PoE Solutions http://www.cisco.com/en/US/netsol/ ns340/ns394/ns147/ns412/networking _solutions_package.html Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 60: Understanding Phone Configuration Files

    If the device security mode in the configuration file is set to Authenticated or Encrypted, but the phone has not received a CTL file, the phone continuously tries to obtain a CTL file so it can register securely. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 61 The phone is registering for the first time • If auto registration is not enabled and the phone has not been added to the Cisco Unified Communications Manager database, the phone registration request will be rejected. In this case, the phone resets and attempts to register repeatedly.
  • Page 62: Understanding The Phone Startup Process

    Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Understanding the Phone Startup Process When connecting to the VoIP network, the Cisco Unified IP Phone goes through a standard startup process, as described in Table 2-4.
  • Page 63 “Configuring the Cisco to. It also contains the certificates necessary for CTL Client” chapter. establishing a secure connection between the phone and Cisco Unified Communications Manager. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 2-11 OL-14626-01...
  • Page 64 Note security is enabled on Cisco Unified Communications Manager. In this case, the phone must be manually added to the Cisco Unified Communications Manager database. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 2-12 OL-14626-01...
  • Page 65: Adding Phones To The Cisco Unified Communications Manager Database

    Adding Phones to the Cisco Unified Communications Manager Database Adding Phones to the Cisco Unified Communications Manager Database Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database. These sections describe the methods: Adding Phones with Auto-Registration, page 2-14 •...
  • Page 66: Adding Phones With Auto-Registration

    Move auto-registered phones to new locations and assign them to different • device pools without affecting their directory numbers. Cisco recommends you use auto-registration to add less than 100 phones to your Note network. To add more than 100 phones to your network, use the Bulk Administration Tool (BAT).
  • Page 67: Adding Phones With Auto-Registration And Taps

    “Enabling Auto-Registration” in the Cisco Unified Communications Manager Administration Guide. When you configure the cluster for mixed mode through the Cisco CTL client, Note auto-registration is automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL client, auto-registration is automatically enabled.
  • Page 68: Adding Phones With Cisco Unified Communications Manager Administration

    Auto-registration must be enabled in Cisco Unified Communications Manager Administration (System > Cisco Communications Manager) for TAPS to function. When you configure the cluster for mixed mode through the Cisco CTL client, Note auto-registration is automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL client, auto-registration is automatically enabled.
  • Page 69: Adding Phones With Bat

    Adding Phones with Auto-Registration, page 2-14 Adding Phones with Auto-Registration and TAPS, page 2-15 • Adding Phones with Cisco Unified Communications Manager • Administration, page 2-16 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 2-17 OL-14626-01...
  • Page 70: Using Cisco Unified Ip Phones With Different Protocols

    Administration Guide for detailed information about using the BAT. If you are not using DHCP in your network, configure the network parameters for Step 2 the phone. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 2-18 OL-14626-01...
  • Page 71: Converting An In-Use Phone From Sccp To Sip

    Converting an In-Use Phone from SCCP to SIP You can use the Bulk Administration Tool (BAT) to convert a phone that is in use in your network from SCCP to SIP. To access BAT from Cisco Unified Communications Manager Administration, choose Bulk Administration >...
  • Page 72: Deploying A Phone In An Sccp And Sip Environment

    Unified IP Phone Several of the procedures that are described in this manual require you to determine the MAC address of a Cisco Unified IP Phone. You can determine the MAC address for a phone in any of these ways: •...
  • Page 73 Configuring Security on the Cisco Unified IP Phone, page 3-17 • Before you install a Cisco Unified IP phone, you must decide how to configure Note the phone in your network. Then you can install the phone and verify its functionality.
  • Page 74: Chapter 3 Setting Up The Cisco Unified Ip Phone

    Cisco Unified Communications Manager Configuration, page 3-2 • Network Requirements For the Cisco Unified IP Phone 7970 Series to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet these requirements: Working Voice over IP (VoIP) network: •...
  • Page 75: Understanding The Cisco Unified Ip Phone 7970 Series Components

    Unified Communications Manager” section on page 5-27 for details. Understanding the Cisco Unified IP Phone 7970 Series Components The Cisco Unified IP Phone 7970 Series includes these components on the phone or as accessories for the phone: Network and Access Ports, page 3-3 •...
  • Page 76: Handset

    You must use a straight-through cable on this port. Handset The handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting. To connect a handset to the Cisco Unified IP Phone, remove the hookswitch clip...
  • Page 77: Headset

    This hum can either be heard by the remote party or by both the remote party and the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors.
  • Page 78: Connecting A Headset

    Connecting a Headset To connect a headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls by using the headset.
  • Page 79: Installing The Cisco Unified Ip Phone

    Caution with the EMC Directive [89/336/EC]. Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-2 for a graphical representation of the connections.
  • Page 80 10/100 PC port (Cisco Unified IP Phone 7970) or the 10/100/1000 PC port (Cisco Unified IP Phone 7971G-GE). Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 81 Power supply with DC Connector Handset port Power cable with AC wall plug Headset port Network port (1000 appears on the Cisco Unified IP Phone 7971G-GE only) Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 82: Attaching The Cisco Unified Ip Phone Expansion Module 7914 (Sccp Phones Only)

    Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) The Cisco Unified IP Phone Expansion Module 7914 can be attached to an SCCP Cisco Unified IP Phone 7970 Series to extend the number of line appearances or speed dial buttons.
  • Page 83 Step 3 The Find and List Phone window redisplays and shows a list of the phones that match your search criteria. Click the IP Phone that you want to configure for the Cisco Unified IP Phone Step 4 Expansion Module 7914.
  • Page 84: Adjusting The Placement Of The Cisco Unified Ip Phone

    Adjusting Cisco Unified IP Phone Footstand and Phone Height You can adjust the footstand adjustment plate on the Cisco Unified IP Phone to the height that provides optimum viewing of the phone screen. See Figure 3-4 more information.
  • Page 85 Figure 3-3. Figure 3-3 Connecting a Cable Lock to the Cisco Unified IP Phone 7970 Series Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 3-13 OL-14626-01...
  • Page 86: Mounting The Phone To The Wall

    Adjusting the Placement of the Cisco Unified IP Phone Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone on the wall by using the footstand as a mounting bracket or you can use special brackets available in a Cisco Unified IP Phone wall mount kit.
  • Page 87: Verifying The Phone Startup Process

    Adjustment plate—Raises and lowers phone vertically Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through these steps. These buttons flash on and off in sequence: Headset.
  • Page 88 Updating CTL. – Updating Locale. – – Configuring CM List. Registering. – The main phone screen displays: Current date and time – Primary directory number – Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 3-16 OL-14626-01...
  • Page 89: Configuring Startup Network Settings

    9-2. Configuring Startup Network Settings If you are not using DHCP in your network, you must configure these network settings on the Cisco Unified IP Phone after installing the phone on the network: • IP address IP subnet mask •...
  • Page 90 Press **# to unlock settings on the Security Configuration menu. (See the Step 3 “Unlocking and Locking Options” section on page 4-4 for information about using locking and unlocking options.) Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 3-18 OL-14626-01...
  • Page 91 You can verify that an LSC is installed on the phone by choosing Settings > Model Information and ensuring that the LSC setting shows Installed. Related Topic Understanding Security Features for Cisco Unified IP Phones, page 1-12 • Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 3-19 OL-14626-01...
  • Page 92 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 3-20 OL-14626-01...
  • Page 93: Configuring Settings On The Cisco Unified Ip Phone

    Network Configuration menu—Provides options for viewing and making a • variety of network settings. For more information, see the “Network Configuration Menu” section on page 4-7. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 94: C H A P T E R 4 Configuring Settings On The Cisco Unified Ip Phone

    Overview of Options Configurable from a Phone, page 4-6 Network Configuration Menu, page 4-7 • Device Configuration Menu, page 4-16 • Security Configuration Menu, page 4-46 • Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 95: Displaying A Configuration Menu

    Step 4 Related Topics Unlocking and Locking Options, page 4-4 • Editing Values, page 4-5 • • Overview of Options Configurable from a Phone, page 4-6 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 96: Displaying A Configuration Menu

    Editing Values, page 4-5 • Overview of Options Configurable from a Phone, page 4-6 • Network Configuration Menu, page 4-7 • Device Configuration Menu, page 4-16 • Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 97: Editing Values

    Press the Cancel softkey before pressing the Save softkey to discard any • changes that you have made. The Cisco Unified IP Phone provides several methods you can use to reset or Note restore option settings, if necessary. For more information, see the “Resetting or...
  • Page 98: Overview Of Options Configurable From A Phone

    Admin. VLAN ID administrative VLAN used by the phone. PC PC VLAN VLAN allows the phone to interoperate with third-party switches that do not support a voice VLAN. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 99: Network Configuration Menu

    Yes, or No softkeys for changing network configuration options appear only if options are unlocked. For information about the keys you can use to edit options, see the “Editing Values” section on page 4-5. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 100: Network Configuration Menu

    Scroll to the Domain Name option, press the Edit softkey, and then enter a new domain name. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 101 Scroll to the Subnet Mask option, press the Edit softkey, and then enter a new subnet mask. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 102 For information about the CTL file, refer to Cisco Unified Communications Manager Security Guide. For information about unlocking the CTL file, see the “Security Configuration Menu” section on page 4-46. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-10 OL-14626-01...
  • Page 103 IP address. Press the Validate softkey. Repeat Steps 3 and 4 as needed to assign backup routers. Press the Save softkey. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-11 OL-14626-01...
  • Page 104 To assign a VLAN ID If neither the auxiliary VLAN nor the manually, use the Admin Administrative VLAN are configured, this option VLAN ID option. is blank. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-12 OL-14626-01...
  • Page 105 IP address assigned by DHCP, or press the No softkey if you do not want to release this IP address. Press the Save softkey. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-13 OL-14626-01...
  • Page 106 If you change the setting of this option, you must change the PC Port Configuration option to the same setting. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-14 OL-14626-01...
  • Page 107 Press the Validate softkey and then press the Save softkey. Related Topics Displaying a Configuration Menu, page 4-3 • Unlocking and Locking Options, page 4-4 • Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-15 OL-14626-01...
  • Page 108: Device Configuration Menu

    Manager 1, Communications Manager 2, Communications Manager 3, Communications Manager 4, and Communications Manager 5. These options show Cisco Unified Communications Manager servers that are available for Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-16 OL-14626-01...
  • Page 109: Device Configuration Menu

    No current connection to this Cisco Unified Communications Manager server An option may also display one of more of the designations or icons shown in Table 4-4: Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-17 OL-14626-01...
  • Page 110 Indicates that the connection to the Cisco Unified Communications Manager is authenticated and encrypted. For more information about (Encryption icon) authentication and encryption, refer to Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-18 OL-14626-01...
  • Page 111: Sip Configuration Menu (Sip Phones Only)

    Displays the amount of time, in From Cisco Unified Communications seconds, after which a registration Manager Administration, choose request expires. Device > Device Settings > SIP Profile. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-19 OL-14626-01...
  • Page 112 Emergency Proxy Displays the port number of the Display only—cannot configure. Port emergency proxy server or gateway. This value will always be set to 5060. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-20 OL-14626-01...
  • Page 113: Line Settings Menu

    The Line Settings menu displays information that relates to the configurable parameters for each of the lines on a SIP phone. Table 4-6 describes the options in this menu. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-21 OL-14626-01...
  • Page 114: Call Preferences Menu

    The Call Preferences menu displays settings that relate to the settings for the call preferences on a SIP phone. Table 4-7 describes the options in this menu. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-22 OL-14626-01...
  • Page 115 Device > Add a New Speed Dial. number assigned to that line. Related Topics • Displaying a Configuration Menu, page 4-3 Device Configuration Menu, page 4-16 • Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-23 OL-14626-01...
  • Page 116: Http Configuration Menu

    HTTP Device > Phone > Phone client and provides responses from the Configuration. non-local host to the phone HTTP client. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-24 OL-14626-01...
  • Page 117: Locale Configuration Menu

    Version of the user locale loaded on the Display only—Cannot configure. Version phone. User Locale Char Character set that the phone uses for the Display only—Cannot configure. user locale. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-25 OL-14626-01...
  • Page 118: Ntp Configuration Menu (Sip Phones Only)

    Primary server mode. Supported modes Display only—Cannot configure. are Directed Broadcast and Unicast. NTP Mode 2 Secondary server mode. Supported Display only—Cannot configure. modes are Directed Broadcast and Unicast. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-26 OL-14626-01...
  • Page 119: Ui Configuration Menu

    Settings include: See also: Hold Reversion. Lower—Focus priority given to incoming calls. Higher—Focus priority given to reverting calls. Even—Focus priority given to the first call. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-27 OL-14626-01...
  • Page 120 Range: 5 to 30; 0 represents an infinite timer. Default: 5 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-28 OL-14626-01...
  • Page 121 Headset). Disabled—The value of the • Wideband Headset option in Cisco Unified Communications Manager Administration gets used (see Media Configuration Menu, page 4-30 Default: Enabled Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-29 OL-14626-01...
  • Page 122: Media Configuration Menu

    Table 4-12 describes the options on this menu. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-30 OL-14626-01...
  • Page 123: Media Configuration Menu

    From Cisco Unified Communications Enabled participate in video calls when Manager Administration, choose connected to an appropriately equipped Device > Phone > Phone (SCCP phones computer. Configuration. only) Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-31 OL-14626-01...
  • Page 124 (called interval)—are defined on a per-Network Locale basis in the xml file that defines tones. This xml file is usually named tones.xml or g3-tones.xml. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-32 OL-14626-01...
  • Page 125 Range: 0 percent to 100 percent. (0 percent is –66 dBM and 100 percent is –3 dBM.) Default: 84 percent (–10dBM) See also: Recording Tone Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-33 OL-14626-01...
  • Page 126 If you allowed this option to be Note user controllable (in the Wideband Headset UI Control option), the user-configured value takes precedence. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-34 OL-14626-01...
  • Page 127 If you allowed Note this option to be user controllable (in the Wideband Handset UI Control option), user-configured value takes precedence. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-35 OL-14626-01...
  • Page 128: Power Save Configuration Menu

    For detailed information about configuring these settings, see the “Automatically Disabling the Cisco Unified IP Phone Touchscreen” section on page 6-11. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-36 OL-14626-01...
  • Page 129: Ethernet Configuration Menu

    Manager Administration, choose received. Device > Phone > Phone Configuration. Ethernet Configuration Menu The Ethernet Configuration menu includes the options that are described in Table 4-14. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-37 OL-14626-01...
  • Page 130: Security Configuration Menu

    Security Configuration Menu The Security Configuration menu that you display from the Device Configuration menu displays settings that relate to security for the phone. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-38 OL-14626-01...
  • Page 131: Security Configuration Menu

    If voice monitoring is not desired, set this option to No (disabled). Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-39 OL-14626-01...
  • Page 132: Qos Configuration Menu

    QoS Configuration Menu The QoS Configuration menu displays information that relates to quality of service (QoS) for the phone. Table 4-16 describes the options on this menu. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-40 OL-14626-01...
  • Page 133 The phone also has a Network Configuration menu that you access directly from Note the Settings menu. For information about the options on that menu, see the “Network Configuration Menu” section on page 4-7. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-41 OL-14626-01...
  • Page 134: Network Configuration

    If this feature is disabled, several call statistic values display as 0. For additional information, see the following sections: Call Statistics Screen, page 7-18 • Streaming Statistics, page 8-15 • Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-42 OL-14626-01...
  • Page 135: Network Configuration

    TCP connections This menu option indicates whether the phone supports peer to peer image distribution. Settings include: Enabled • • Disabled—default Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-43 OL-14626-01...
  • Page 136 CDP on the PC port prevents CVTA from working. The current PC and switch port CDP values are shown on the Settings menu. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-44 OL-14626-01...
  • Page 137 Device > Phone > Phone protocol, which should match the protocol Configuration supported by the switch. Settings include: Enabled—default • Disabled • Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-45 OL-14626-01...
  • Page 138: Security Configuration Menu

    Device menu. For information about the security options on that menu, see the “Security Configuration Menu” section on page 4-38. Table 4-18 describes the options in the security configuration menu. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-46 OL-14626-01...
  • Page 139: Security Configuration Menu

    If a CTL file is installed on the For more information, see the “Trust phone, provides access to the Trust List Menu” section on page 4-50. List menu. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-47 OL-14626-01...
  • Page 140 If a CTL file is installed on the phone, you can access the CTL File menu by pressing the Settings button and choosing Security Configuration > CTL File. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-48...
  • Page 141 Cisco Unified Communications Manager Security Guide. Unlocking the CTL File To unlock the CTL file from the Security Configuration menu, follow these steps: Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-49 OL-14626-01...
  • Page 142: Trust List Menu

    If a CTL file is installed on the phone, you can access the Trust List menu by pressing the Settings button and choosing Security Configuration > Trust List. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-50...
  • Page 143: Trust List Menu

    You can access the 802.1X Authentication settings by pressing the Settings button and choosing Security Configuration > 802.1X Authentication. To exit this menu, press the Exit softkey. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-51 OL-14626-01...
  • Page 144 Realm—Indicates the user network Display only—Cannot configure. domain, always set as Network Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-52 OL-14626-01...
  • Page 145 Authenticating—Authentication in • progress Authenticated—Authentication • successful or implicit authentication due to timeouts Held—Authentication failed, • waiting before next attempt (approximately 60 seconds) Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-53 OL-14626-01...
  • Page 146 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 4-54 OL-14626-01...
  • Page 147 • Setting Up Services, page 5-27 • • Adding Users to Cisco Unified Communications Manager, page 5-27 Managing the User Options Web Pages, page 5-28 • Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 148: C H A P T E R 5 Configuring Features, Templates, Services, And Users

    Reference column lists Cisco Unified Communications Manager documentation that contain configuration procedures and related information. For information about using most of these features on the phone, refer to Cisco Unified IP Phone 7970 Series Guide. For a comprehensive listing of features on the phone, refer to Cisco Unified IP Phone Features A–Z.
  • Page 149 Manager Administration Guide, “Pickup Group Configuration” chapter. Cisco Unified Communications • Manager System Guide, “Call Pickup and Group Call Pickup” chapter. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 150 For more information, refer to Cisco (BLF) speed dial a directory number (DN) associated with Unified Communications Manager a speed-dial button. Features and Services Guide, “Presence” chapter. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 151 Manager Administration Guide. the caller name, caller number, redirected Cisco Unified Communications • number, and original dialed number. Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 152 (beep tone) during a call when it is Manager Features and Services being recorded. Guide, “Monitoring and Recording” chapter. The intercom feature is disabled Note when a call is being monitored or recorded. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 153 "Understanding Route Plans" chapter. Cisco Unified Communications • Manager Administration Guide, "Directory Number Configuration" chapter. • Cisco Unified Communications Manager Administration Guide, "SIP Profile Configuration" chapter. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 154 • Manager Features and Services Guide, “Cisco Unified Communications Manager Assistant With Proxy Line Support” and “Cisco Unified Communications Manager Assistant With Shared Line Support” chapters. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 155 “Directory Number number, and original dialed number. Configuration” chapter. Cisco Unified Communications • Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 156 For more information, refer to Cisco other (without remaining on the line). Unified Communications Manager (SCCP phones System Guide, “Cisco Unified IP only) Phones” chapter. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 5-10 OL-14626-01...
  • Page 157 Common Phone Profile window and the Phone Configuration window (Phone Configuration takes precedence). Include DND In BLF • Status—Enables DND status to override busy/idle state. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 5-11 OL-14626-01...
  • Page 158 Manager System Guide, “Forced (SCCP phones Authorization Codes (FAC)” only) chapter. • Cisco Unified Communications Manager Features and Services Guide, “Client Matter Codes and Forced Authorization Codes” chapter. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 5-12 OL-14626-01...
  • Page 159 You can configure call focus priority to favor incoming or reverting calls. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 5-13 OL-14626-01...
  • Page 160 Manager System Guide, “Cisco original called party. Unified IP Phones” chapter. Cisco Unified Communications • Manager Features and Services Guide, “Call Park and Directed Call Park” chapter Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 5-14 OL-14626-01...
  • Page 161 (SCCP phones Configuring Softkey • only) Templates, page 5-26 Refer to Cisco Unified • Communications Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 5-15 OL-14626-01...
  • Page 162 • messages. Manager Administration Guide, “Message Waiting Configuration” chapter. Cisco Unified Communications • Manager System Guide, “Voice Mail Connectivity to Cisco Unified Communications Manager” chapter. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 5-16 OL-14626-01...
  • Page 163 For more information refer to Cisco transfer softkey and then go onhook to complete a Unified Communications Manager call transfer. System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 5-17 OL-14626-01...
  • Page 164 Cisco Unified Communications • Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified Communications • Manager Features and Services Guide “Barge and Privacy” chapter. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 5-18 OL-14626-01...
  • Page 165 Cisco Unified Communications • Manager Administration Guide, “Directory Number Configuration” chapter. “Creating Custom Phone Rings” • section on page 6-2. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 5-19 OL-14626-01...
  • Page 166 Configuration” chapter. which users can subscribe. Cisco Unified Communications • Manager System Guide, “Cisco Unified IP Phone Services” chapter. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 5-20 OL-14626-01...
  • Page 167 Cisco Unified Communications • Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified Communications • Manager Features and Services Guide, “Barge and Privacy” chapter. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 5-21 OL-14626-01...
  • Page 168 Transfer Allows users to redirect connected calls Requires no configuration. from their phones to another number. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 5-22 OL-14626-01...
  • Page 169 • Manager Administration Guide, “Cisco Voice-Mail Port Configuration” chapter. Cisco Unified Communications • Manager System Guide, “Voice Mail Connectivity to Cisco Unified Communications Manager” chapter. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 5-23 OL-14626-01...
  • Page 170: Configuring Corporate And Personal Directories

    To install and set up these features, refer to Installing and Configuring the Cisco Customer Directory Configuration Plugin. This document guides you through the configuration process for integrating Cisco Unified Communications Manager with Microsoft Active Directory and Netscape Directory Server.
  • Page 171: Modifying Phone Button Templates

    Ideally, you modify templates before registering phones on the network. In this way, you can access customized phone button template options from Cisco Unified Communications Manager during registration. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 5-25 OL-14626-01...
  • Page 172: Configuring Softkey Templates

    Administration Guide and Cisco Unified Communications Manager System Guide for more information. The default Cisco Unified IP Phone 7970 Series template that ships with the phone uses buttons 1 and 2 for lines and assigns buttons 3 through 8 as speed dial.
  • Page 173: Setting Up Services

    You must use Cisco Unified Communications Manager Administration to • configure available services. The user must subscribe to services by using the Cisco Unified IP Phone User • Options application. This web-based application provides a graphical user interface (GUI) for limited, end-user configuration of IP Phone applications.
  • Page 174: Managing The User Options Web Pages

    Cisco Unified IP Phone 7970 Series Guide. Giving Users Access to the User Options Web Pages Before a user can access the User Options web pages, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager end user group.
  • Page 175: Specifying Options That Appear On The User Options Web Pages

    Hide All Settings—No call forward settings display on the User Options web • pages. Show Only Call Forward All—Only call forward all calls displays on the • User Options web pages. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 5-29 OL-14626-01...
  • Page 176 Chapter 5 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 5-30 OL-14626-01...
  • Page 177 Administration, from the TFTP Server File Upload window. Refer to Cisco Unified IP Telephony Platform Administration Guide for information about how to upload files to the TFTP folder on a Cisco Unified Communications Manager server. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1...
  • Page 178: Chapter 6 Customizing The Cisco Unified Ip Phone

    – Creating Custom Phone Rings The Cisco Unified IP Phone ships with two default ring types that are implemented in hardware: Chirp1 and Chirp2. Cisco Unified Communications Manager also provides a default set of additional phone ring sounds that are implemented in software as pulse code modulation (PCM) files.
  • Page 179: List.xml File Format Requirements

    PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file.
  • Page 180: Pcm File Requirements For Custom Ring Types

    Custom Ring Types” section on page 6-4. Step 2 Place the new PCM files that you created to the Cisco TFTP server for each Cisco Unified Communications Manager in your cluster. For more information, see the “Software Upgrades” chapter in Cisco Unified Communications Operating System Administration Guide.
  • Page 181: Creating Custom Background Images

    Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Background Images To cache the new Ringlist.xml file, stop and start the TFTP service by using Cisco Step 5 Unified Serviceability or disable and re-enable the Enable Caching of Constant and Bin Files at Startup TFTP service parameter (located in the Advanced Service Parameters).
  • Page 182: Png File Requirements For Custom Background Images

    Thumbnail image—Version that displays on the Background Images screen • from which users can select an image. Must be 25% of the size of the full size image. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 183: Configuring A Custom Background Image

    6-6. Upload the new PNG files that you created to the following subdirectory in the Step 2 TFTP server for the Cisco Unified Communications Manager: /Desktops/320x212x12 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 184 Cisco Unified Communications Manager Serviceability or disable and re-enable the Enable Caching of Constant and Bin Files at Startup TFTP service parameter (located in the Advanced Service Parameters). Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 185: Configuring Wideband Codec

    If Cisco Unified Communications Manager has been configured to use G.722 (G.722 is enabled by default for the Cisco Unified IP Phone 7970 Series) and if the far endpoint supports G.722, the call connects using the G.722 codec in place of G.711.
  • Page 186 To see these settings, choose Settings > Device Configuration and scroll to the Idle URL and the Idle URL Time parameters. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 6-10 OL-14626-01...
  • Page 187: Automatically Disabling The Cisco Unified Ip Phone Touchscreen

    You can view the display settings for a phone from the Power Save Configuration menu on the phone. For more information, see the “Power Save Configuration Menu” section on page 4-36. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 6-11 OL-14626-01...
  • Page 188 If this field is blank, the phone will turn off at the end of the day (0:00). If Display On Time is 0:00 and the display on Note duration is blank (or 24:00), the display will remain on continuously. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 6-12 OL-14626-01...
  • Page 189 1:30. The default value is 0:30. Display On When Disable/enable automatic illumination of the LCD screen Incoming Call when a call is received. Default: Disabled Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 6-13 OL-14626-01...
  • Page 190 Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Touchscreen Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 6-14 OL-14626-01...
  • Page 191: Ip Phone

    For more information about troubleshooting the Cisco Unified IP Phone 7970 Series, see Chapter 9, “Troubleshooting and Maintenance.” This chapter includes these topics: Model Information Screen, page 7-2 • Status Menu, page 7-3 • Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 192: Model Information Screen

    “Using the Certificate Authority Proxy phone (Yes) or is not installed on the Function” section in Cisco phone (No). Unified Communications Manager Security Guide. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 193: Status Menu

    Module(s) screen, which shows information about the Cisco Unified IP Phone Expansion Module 7914, if connected to the phone. For more information, see the “Expansion Module(s) Screen (SCCP Phones Only)” section on page 7-17. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 194: Status Messages Screen

    Step 2 Select Status Messages. Step 3 To remove current status messages, press the Clear softkey. To exit the Status Messages screen, press the Exit softkey. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 195 TFTP server. CFG TFTP Size The configuration file is too large for Power cycle the phone. Error file system on the phone. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 196 DHCP server. Errors persist—Consider • assigning a static IP address. See “Network Configuration Menu” section on page 4-7 details on assigning a static IP address. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 197 TFTP server or TFTP server or Cisco Unified Communications Cisco Unified Communications Manager. Manager are configured properly in DNS. Consider using IP addresses rather • than host names. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 198 The shared secret configured in • the phone and the authentication server do not match Phone has not been configured in • the authentication server Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 199 The phone remains idle until it is release its IP address. power cycled or you reset the DHCP address. See the “Network Configuration Menu” section on page 4-7 section for details. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 200 Manager, choose Device > Phone). Re-enter the load displayed on the phone. See the “Firmware Versions Screen” section on page 7-16 to verify the phone setting. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 7-10 OL-14626-01...
  • Page 201 Menu” section on page 4-7 section for details. If you are using DHCP, the DHCP • server has not provided a default router. Check the DHCP server configuration. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 7-11 OL-14626-01...
  • Page 202 (from Cisco Unified Communications Manager, choose Device > Phone). Verify that the TFTPPath directory contains a .bin file with this load ID as the name. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 7-12 OL-14626-01...
  • Page 203 No network connectivity between • the TFTP server and the phone—Verify the network connections. TFTP server is down—Check • configuration of TFTP server. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 7-13 OL-14626-01...
  • Page 204: Network Statistics Screen

    To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, press the Clear softkey. To exit the Network Statistics screen, press the Exit softkey. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 7-14 OL-14626-01...
  • Page 205 Link state and connection of the Network port DHCP BOUND Phone is bound to the DHCP server, DHCP parameters are acceptable, and the phone has received a DHCPACK message. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 7-15 OL-14626-01...
  • Page 206: Firmware Versions Screen

    Identifies the digital signal processor (DSP) software version used Expansion Module 1 Identifies the load running on the Expansion Module(s), if connected to and SCCP phone Expansion Module 2 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 7-16 OL-14626-01...
  • Page 207: Expansion Module(S) Screen (Sccp Phones Only)

    Number of packets discarded due to invalid checksum information RX Invalid Message Number of packets that have been discarded because a message was invalid or unsupported Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 7-17 OL-14626-01...
  • Page 208: Call Statistics Screen

    To display the Call Statistics screen for information about the last voice stream, follow these steps: Procedure Press the Settings button. Step 1 Select Status. Step 2 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 7-18 OL-14626-01...
  • Page 209 Max Jtr Maximum jitter observed since the receiving voice stream was opened. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 7-19 OL-14626-01...
  • Page 210 G.711 gives 4.5 • G.729 A /AB gives 3.7 • MOS LQK Version Version of the Cisco proprietary algorithm used to calculate MOS LQK scores. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 7-20 OL-14626-01...
  • Page 211 (includes severely concealed seconds). Severely Conceal Secs Number of seconds that have more than 5 percent concealment events (lost frames) from the start of the voice stream. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 7-21 OL-14626-01...
  • Page 212 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 7-22 OL-14626-01...
  • Page 213 C H A P T E R Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: Device information • Network configuration information •...
  • Page 214: C H A P T E R 8 Monitoring The Cisco Unified Ip Phone Remotely

    Enabling Web Page Access” section on page 8-3 for more information. Procedure Obtain the IP address of the Cisco Unified IP Phone by using one of these Step 1 methods: Search for the phone in Cisco Unified Communications Manager by choosing •...
  • Page 215: Disabling And Enabling Web Page Access

    User Options web pages. To control access to the web pages for a phone, follow these steps from Cisco Unified Communications Manager Administration: Choose Device > Phone. Step 1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 216: Device Information

    Identifier of the firmware running on the phone Boot Load ID Identifier of the factory-installed load running on the phone Version Version of the firmware running on the phone Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 217: Device Information

    Date obtained from the Date/Time Group in Cisco Unified Communications Manager to which the phone belongs 1. The Version Identifier field might display blank if using an older model Cisco Unified IP Phone because the hardware does not provide this information.
  • Page 218: Network Configuration

    Table 8-2 describes this information. You can view and set many of these items from the Network Configuration Menu and the Device Configuration Menu on the Cisco Unified IP Phone. For more information, see Chapter 5, “Configuring Features, Templates, Services, and Users.”...
  • Page 219: Network Configuration

    You configure the SRST router address in the Device Pool section in Cisco Unified Communications Manager Configuration window. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 220 HTTP client. Authentication URL URL that the phone uses to validate requests made to the phone web server. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 221 Network locale associated with the phone user. Identifies a set of detailed information to support the phone in a specific location, including definitions of the tones and cadences used by the phone. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 222 VLAN used to identify and remove 802.1P/Q tags from packets sent to the PC. CDP: PC Port Indicates whether CDP is supported on the PC port. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 8-10 OL-14626-01...
  • Page 223: Network Statistics

    “Accessing the Web Page for a Phone” section on page 8-2, and then click the Ethernet Information, the Access, and or the Network hyperlink. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 8-11 OL-14626-01...
  • Page 224: Network Statistics

    Total number of multicast packets received by the phone Rx broadcast Total number of broadcast packets received by the phone Rx unicast Total number of unicast packets received by the phone Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 8-12 OL-14626-01...
  • Page 225 Total number of good packets (multicast, broadcast, and unicast) received by the phone Tx Collisions Total number of collisions that occurred while a packet was being transmitted Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 8-13 OL-14626-01...
  • Page 226 Neighbor device port to which the phone is connected discovered by CDP protocol. LLDP Neighbor Identifier of a device connected to this port discovered Device ID by LLDP protocol. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 8-14 OL-14626-01...
  • Page 227: Device Logs

    TAC if you require assistance with troubleshooting. Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio or data.
  • Page 228: Streaming Statistics

    Number of times the RTCP Sender Reports have been sent. Sender Report Time Internal time stamp indicating when a RTCP Sender Sent Report was sent. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 8-16 OL-14626-01...
  • Page 229 Includes packets received from different sources if this is a multicast call. The value displays as 0 if the connection was set to send-only mode. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 8-17 OL-14626-01...
  • Page 230 (VAD), a longer interval might be required to accumulate 3 seconds of active speech. Max Conceal Ratio Highest interval concealment ratio from start of the voice stream. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 8-18 OL-14626-01...
  • Page 231 Rcvr Reports Number of times RTCP Receiver Reports have been Received received. Rcvr Report Time Last time at which an RTCP Receiver Report was Received received. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 8-19 OL-14626-01...
  • Page 232 3-second interval of active speech. If using voice activity detection (VAD), a longer interval might be required to accumulate 3 seconds of active speech. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 8-20 OL-14626-01...
  • Page 233 “Configuring Features, Templates, Services, and Users” chapter • “Call Statistics Screen” section on page 7-18 • “Monitoring the Voice Quality of Calls” section on page 9-22 • Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 8-21 OL-14626-01...
  • Page 234 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 8-22 OL-14626-01...
  • Page 235: Troubleshooting And Maintenance

    Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified Unified IP Phone 7970 Series or with your IP telephony network. It also explains how to clean and maintain your phone. For additional troubleshooting information, refer to the Using the 79xx Status Information For Troubleshooting tech note.
  • Page 236: C H A P T E R 9 Troubleshooting And Maintenance

    Troubleshooting and Maintenance Resolving Startup Problems Resolving Startup Problems After installing a Cisco Unified IP Phone into your network and adding it to Cisco Unified Communications Manager, the phone should start up as described in the “Verifying the Phone Startup Process” section on page 3-15.
  • Page 237: Unified Communications Manager

    – If you are using a Cisco Unified IP Phone 7971G-GE, make sure that the phone is connected to a switch that supports IEEE 802.3af Class 3 (15.4 W in-line power at the switch port). For more information, see the “Providing Power to the Phone”...
  • Page 238: Identifying Error Messages

    You can also enable the phone to use an alternate TFTP server. Such a setting is particularly useful if the phone was recently moved from one location to another. See the “Network Configuration Menu” section on page 4-7 for instructions. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 239: Verifying Ip Addressing And Routing

    On the Cisco Unified IP Phone, press the Settings button, choose Network Configuration, and look at the Communications Manager 1–5 options. The Cisco Unified IP Phone attempts to open a TCP connection to all the Cisco Unified Communications Manager servers that are part of the assigned Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1...
  • Page 240: Running

    The Service Status symbol changes from a square to an arrow. A service must be activated before it can be started or stopped. To activate a Note service, choose Tools > Service Activation. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 241: Creating A New Configuration File

    Cisco Unified Communications Manager database, but there is no button on the phone with which calls can be answered. These directory numbers should be removed from the phone and deleted if necessary. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 242: Registering The Phone With Cisco Unified Communications Manager

    Cisco Unified Communications Manager. These sections can help you identify the cause of a phone resetting in your network: Verifying Physical Connection, page 9-9 • Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 243: Verifying Physical Connection

    Checking Power Connection, page 9-12 Verifying Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up. For example, check whether the particular port or switch to which the phone is connected is down and that the switch is not rebooting. Also make sure that there are no cable breaks.
  • Page 244: Checking Static Ip Address Settings

    Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Verify the DHCP lease duration. Cisco recommends that you set it to 8 days. Cisco Unified IP Phones send messages with request type 151 to renew their DHCP address leases. If the DHCP server expects messages with request type 150, the lease will be denied, forcing the phone to restart and request a new IP address from the DHCP server.
  • Page 245: Eliminating Dns Or Other Connectivity Errors

    IP address and not by its DNS name. From Cisco Unified Communications Manager, choose Device > Phone and Step 5 verify that you have assigned the correct MAC address to this Cisco Unified IP Phone. For information about determining a MAC address, see the “Determining the MAC Address of a Cisco Unified IP Phone”...
  • Page 246: Checking Power Connection

    Table 9-1 provides troubleshooting information for the security features on the Cisco Unified IP Phone. For information relating to the solutions for any of these issues, and for additional troubleshooting information about security, refer to Cisco Unified Communications Manager Security Guide.
  • Page 247 If the shared secret is not – configured, enter it, and ensure that it matches the one on the authentication server. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 9-13 OL-14626-01...
  • Page 248 802.1X configuration menus and re-enter the shared secret (see the “802.1X Authentication and Status” section on page 4-51). Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 9-14 OL-14626-01...
  • Page 249: General Troubleshooting Tips

    Phones may not come up until a broadcast storm ends. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 9-15 OL-14626-01...
  • Page 250 When you are on a call that requires keypad input, if Multi-Frequency you press the keys too quickly, some of them might (DTMF) delay not be recognized. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 9-16 OL-14626-01...
  • Page 251 See the “Call Statistics Screen” section on page 7-18 for information about displaying these statistics. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 9-17 OL-14626-01...
  • Page 252 If you are having problems getting CVTA to work, Unified Video Advantage make sure that the PC Port is enabled, and that CDP (CVTA) is enabled on the PC port. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 9-18 OL-14626-01...
  • Page 253: Resetting Or Restoring The Cisco Unified Ip Phone

    Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) Table 9-3 provides general troubleshooting information for the Cisco Unified IP Phone Expansion Module 7914.
  • Page 254: Security Configuration Menu

    Resetting or Restoring the Cisco Unified IP Phone Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.
  • Page 255: Performing A Factory Reset

    Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: CTL file—Erased •...
  • Page 256: Using The Quality Report Tool

    Using the Quality Report Tool The Quality Report Tool (QRT) is a voice quality and general problem-reporting tool for the Cisco Unified IP Phone. The QRT feature is installed as part of the Cisco Unified Communications Manager installation. You can configure users’ Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls by pressing the QRT softkey.
  • Page 257: Using Voice Quality Metrics

    Conversational quality scores (MOS CQ such as G.107) include impairment factors, such as delay, that degrade the natural flow of conversation. You can access voice quality metrics from the Cisco Unified IP Phone by using the Call Statistics screen (see the “Call Statistics Screen”...
  • Page 258: Troubleshooting Tips

    30 seconds. Conceal Ratio changes should indicate greater than 3 percent frame loss. MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone uses. The following codecs provide these maximum MOS LQK scores under normal conditions with zero frame loss: G.711 codec gives 4.5 score...
  • Page 259 Check packet transmit (TxCnt) and packet receive (RxCnt) counters to verify that voice packets are flowing. Voice quality metrics do not account for noise or distortion, only frame loss. Note Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 9-25 OL-14626-01...
  • Page 260: Where To Go For More Troubleshooting Information

    Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone, use a soft, dry cloth to wipe the phone and the touchscreen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
  • Page 261 Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users. Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco Unified IP Phones.
  • Page 262: Appendix A Providing Information To User Via A Website

    How Users Obtain Support for the Cisco Unified IP Phone To successfully use some of the features on the Cisco Unified IP Phone (including speed dial, services, and voice-messaging system options), users must receive information from you or from your network team or be able to contact you for assistance.
  • Page 263: How Users Get Copies Of Cisco Unified Ip Phone Manuals

    • You can also use the ? button to obtain information about softkeys, menu items, and the help system itself. Refer to Cisco Unified IP Phone 7970 Series Guide for more information. How Users Get Copies of Cisco Unified IP Phone...
  • Page 264: Accessing Cisco 7900 Series Unified Ip Phone Elearning Tutorials (Sccp Phones Only)

    (7970G/7971G-GE), and the Cisco Unified IP Phone models 7960G, 7940G, 7912G, and 7905G. End-users can access runtime versions of the eLearning tutorials (English only) from Cisco.com by looking for tutorials under relevant phone models at this site: http://cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list .html Administrators can either download customizable versions of the eLearning tutorials (English only) from the phone product pages on Cisco.com...
  • Page 265: How Users Access A Voice-Messaging System

    An overview of the tasks that users can accomplish using the web page. • You can also refer users to Cisco Unified IP Phone 7970 Series Guide, which is available at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_ series_home.html...
  • Page 266: How Users Configure Personal Directory Entries

    Make sure that you have used Cisco Unified Communications Manager to set up a message waiting indicator (MWI) method. How Users Configure Personal Directory Entries Users can configure personal directory entries on the Cisco Unified IP Phone. To configure a personal directory, users must have access to the following: •...
  • Page 267 To configure user information, click the Password button. Step 2 The Cisco Unified IP Phone User window displays. Enter the Cisco Unified IP Phone user name and password and click OK. Step 3 To configure synchronization rules, click the Rules Options button.
  • Page 268 Choose the entry that you want to include in your Personal Address Book and click OK. When synchronization completes, click Exit to close the Cisco Unified IP Phone Address Book Synchronizer. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 269 Feature Support by Protocol for the Cisco Unified IP Phones 7970 Series This appendix provides information about feature support for the Cisco Unified IP Phones 7970 Series using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 6.1. Table B-1 provides a high-level overview of calling features and their support by protocol.
  • Page 270 Another Number” Call Forward No Supported Supported "Basic Call Handling—Forwarding Calls to Answer Another Number” Call Park Supported Supported “Advanced Call Handling—Storing and Receiving Parked Calls” Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 271: A P P E N D I X B Feature Support By Protocol For The Cisco Unified Ip Phones 7970 Series

    It is configured on Cisco Unified Applications Park, WMI) Communications Manager. Configurable Call Supported Supported Forward Display Directed Call Park Supported Supported “Advanced Call Handling—Storing and Receiving Parked Calls” Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 272 “Basic Call Handling—Placing or Receiving Intercom Calls” Join/Select Supported Not supported “Basic Call Handling—Making Conference Calls” Join Across Lines Supported Not Supported “Basic Call Handling—Making Conference Calls” Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 273 “Basic Call Handling—Placing a Call: Dialing/Pre-Dial Basic Options” Onhook Call Transfer Supported Supported Other Group Pickup Supported Supported Presence-Enabled Supported Supported Directories Private Line Supported Supported Automated Ringdown (PLAR) Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 274 Time-of-Day Routing Supported Supported Touchscreen Supported Supported Illumination Disabling Transfer Supported Supported “Basic Call Handling—Transferring Calls” Transfer - Direct Supported Not supported “Basic Call Handling—Transferring Calls” Transfer Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 275 Directories—Directory Dialing” Corporate Directories Supported Supported “Using Call Logs and Directories—Directory Dialing” Personal Directory Supported Supported “Using Call Logs and Enhancements Directories—Directory Dialing” Supplemental Features and Applications Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 276 Cisco IP Phone Supported Not supported Cisco Unified IP Phone Expansion Module Expansion Module 7914 Guide 7914 Cisco VT Advantage Supported Not supported Cisco VT Advantage User Guide Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 277: Adding Language Overlays To Phone Buttons

    Adding Language Overlays to Phone Buttons To support the needs of international users, the button labels on the Cisco Unified IP Phones exhibit icons rather than text to indicate the purposes of the buttons. You can purchase language-specific text overlays to add to a phone.
  • Page 278: A P P E N D I X C Supporting International Users

    Installing the Cisco Unified Communications Manager Locale Installer If you are using Cisco Unified IP Phones in a locale other than English (United States), you must install the locale-specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster.
  • Page 279: Technical Specifications

    9.07 in. (23.03 cm) Width 10.5 in. (26.67 cm) Depth • 2.54 in. (6.45 cm)—with footstand fully closed 6.0 in. (15.24 cm)—with footstand fully open • Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 280: Appendix D Technical Specification

    10/100/1000 SW). RJ-45 jack for a second 10/100/1000BaseT compliant connection (labeled • 10/100/1000 PC). 3.5 mm jack for microphone and speaker connection. • 48-volt power connector. • Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 281: Network And Access Port Pinouts

    “Data A”, “Data B”, “Data C” and “Data D”, respectively. Access Port Connector Table D-3 describes the access port connector pinouts. Table D-3 Access Port Connector Pinouts Pin Number Function BI_DB+ BI_DB- BI_DA+ BI_DD+ 5BI_DD- Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 282: Network And Access Port Pinouts

    6BI_DA- 7BI_DC+ BI_DC- “BI” stands for bi-directional, while DA, DB, DC and DD stand for Note “Data A”, “Data B”, “Data C” and “Data D”, respectively. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 283 Appendix D Technical Specifications Network and Access Port Pinouts Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01...
  • Page 284 Troubleshooting 9-13, 9-14 Access web page 8-3, 8-11 802.1X Authentication 4-48 adding 802.1X authentication and status 4-51 Cisco Unified IP Phones manually 2-16 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 IN-1 OL-14626-01...
  • Page 285 ID using Caller ID Blocking 2-14 call forward auxiliary VLAN all calls destination override display, configuring call forward display, configuring 5-5, 5-9 background image Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 IN-2 OL-14626-01...
  • Page 286 9-19 Cisco Unified IP Phone cleaning the Cisco Unified IP Phone 9-26 adding manually to Cisco Unified Clear softkey 7-4, 7-14 Communications Manager 2-16 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 IN-3 OL-14626-01...
  • Page 287 Device Configuration menu headset displaying to AC adapter editing values to a computer overview to the network sub-menus 4-16 connection monitor Device Information web page 8-2, 8-4 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 IN-4 OL-14626-01...
  • Page 288 8-3, 8-11 for users Expansion Module Domain Name See Cisco Unified IP Phone Expansion Module 7914 Domain Name System (DNS) Expansion Module(s) screen 7-3, 7-17 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 IN-5 OL-14626-01...
  • Page 289 7-16 Headset button Firmware Versions screen 7-16 Headset Enabled 4-31 footstand headset port adjusting 3-12 height, adjusting 3-12 adjustment button 1-3, 3-15 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 IN-6 OL-14626-01...
  • Page 290 Hypertext Transfer Protocol IP Address See HTTP IP address, troubleshooting icon join 5-15 lock 1-19 join across lines 5-15 padlock 1-19 shield 1-19 idle display Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 IN-7 OL-14626-01...
  • Page 291 User Locale 4-25 meet-me conference 5-16 User Locale Char Set 4-25 messages button User Locale Version 4-25 Messages URL 4-24 Locale Installer message waiting 5-16 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 IN-8 OL-14626-01...
  • Page 292 Alternate TFTP 4-14 HTTP BOOTP Server CDP on PC port 4-44 RTCP CDP on switch port 4-45 Default Router 1-5 4-11 SCCP DHCP Address Released 4-13 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 IN-9 OL-14626-01...
  • Page 293 5-18 Display Idle Timeout 4-37 Display On Duration 4-37 Display On Time 4-37 Display On When Incoming call 4-37 padlock icon 1-19, 4-4 power source Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 IN-10 OL-14626-01...
  • Page 294 SCCP, description Quality Reporting Tool (QRT) 5-19, 9-22 screen See LCD screen secure conference description 1-20, 5-20 Real-Time Control Protocol establishing 1-20 See RTCP identifying 1-20 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 IN-11 OL-14626-01...
  • Page 295 4-39 signaling authentication 1-16 Security Mode 4-40 signaling encryption 1-17 Voice VLAN Enabled 4-40 silent monitoring 5-21 Web Access Enabled 4-40 single button barge 5-21 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 IN-12 OL-14626-01...
  • Page 296 2-10 obtaining IP address 2-10 technical specifications, for Cisco Unified IP obtaining power 2-10 Phone requesting configuration file 2-12 telephony features Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 IN-13 OL-14626-01...
  • Page 297 5-22 fast dial service 5-12 Time-of-Day Routing 5-22 forced authorization codes 5-12 touchscreen illumination disabling 5-22 group call pickup 5-13 transfer 5-22 hold 5-13 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 IN-14 OL-14626-01...
  • Page 298 User Locale Char Set 4-25 Cisco Unified IP Phone User Locale Version 4-25 Cisco Unified IP Phone Expansion Module User Options web page 7914 9-19 description 5-28 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 IN-15 OL-14626-01...
  • Page 299 4-35 voice messaging system, accessing option 4-30 voice quality metrics 8-18 user controllable 4-30 voice VLAN wideband headset 4-34 Voice VLAN Enabled 4-40 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 IN-16 OL-14626-01...
  • Page 300 Index option 4-29 user controllable 4-29 XmlDefault.cnf.xml Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 IN-17 OL-14626-01...
  • Page 301 Index Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 IN-18 OL-14626-01...

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