Resetting Or Restoring The Cisco Unified Ip Phone - Cisco 7970G - IP Phone VoIP Administration Manual

Chapter 9 Troubleshooting and Maintenance
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)
General Troubleshooting Tips for the Cisco Unified
IP Phone Expansion Module 7914 (SCCP Phones
Only)

Resetting or Restoring the Cisco Unified IP Phone

Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1
OL-14626-01
Table 9-3 provides general troubleshooting information for the Cisco Unified IP
Phone Expansion Module 7914. This information applies to SCCP phones only
because SIP phones do not support this device.
Table 9-3 Cisco Unified IP Phone Expansion Module 7914
Troubleshooting
Problem
No display on the Cisco
Unified IP Phone
Expansion Module 7914.
Lighted buttons on the
first Cisco
Unified IP Phone
Expansion Module 7914
are all red.
Lighted buttons on the
second Cisco
Unified IP Phone
Expansion Module 7914
are all amber.
There are two methods for resetting or restoring the Cisco Unified IP Phone:
Performing a Basic Reset, page 9-20
•
Performing a Factory Reset, page 9-21
•
Solution
Verify that all of the cable connections are correct.
Verify that you have power to the Cisco
Unified IP Phone Expansion Module 7914.
Verify that the Cisco Unified IP Phone Expansion
Module 7914 is configured in Cisco
Unified Communications Manager.
Verify that the Cisco Unified IP Phone Expansion
Module 7914 is configured in Cisco
Unified Communications Manager.
9-19