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Cisco 7970 Series Phone Manual

Cisco 7970 Series Phone Manual

Ip phone 7970 series for cisco unified callmanager 4.2(3)
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Cisco Unified IP Phone 7970 Series
for Cisco Unified CallManager 4.2(3)
INCLUDING LICENSE AND WARRANTY
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 526-4100
Phone Guide

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Summary of Contents for Cisco 7970 Series

  • Page 1 Phone Guide Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3) INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100...

  • Page 3: Common Phone Tasks

    Erase Reset settings to their defaults Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. or its affiliates in the United States and Exit Return to the previous screen certain other countries. All other brands, names, or trademarks mentioned in this document or Website are the property of their respective owners.

  • Page 4: Phone Screen Icons

    Phone Screen Icons Other Features HLog Prevent hunt group calls from ringing on your phone by logging Speed-dial button configured Line and Call States out of hunt groups Message waiting Call Forwarding enabled iDivert Send a call to your voice messaging system Video enabled Call on hold...

  • Page 5: Table Of Contents

    Understanding Line and Call Icons Understanding Feature Availability Basic Call Handling Placing a Call—Basic Options Placing a Call—Additional Options Answering a Call Ending a Call Using Hold and Resume Using Mute Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)
  • Page 6 Preventing Others from Viewing or Barging a Shared-Line Call Storing and Retrieving Parked Calls Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical Calls Using Cisco Extension Mobility Logging Out of Hunt Groups Using a Handset, Headset, and Speakerphone Obtaining a Headset Using AutoAnswer...
  • Page 7 Subscribing to Phone Services Understanding Additional Configuration Options Troubleshooting Your Phone General Troubleshooting Viewing Phone Administration Data Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms Index Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)
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  • Page 9: Getting Started

    Using Call Logs, page Listen to your voice messages Accessing Voice Messages, page See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide. Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)

  • Page 10: Finding Additional Information

    Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml...
  • Page 11 Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla. SÄILYTÄ NÄMÄ OHJEET Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)
  • Page 12 Attention IMPORTANTES INFORMATIONS DE SÉCURITÉ Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents.
  • Page 13 Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning. SPARA DESSA ANVISNINGAR Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)
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  • Page 15 Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed. GEM DISSE ANVISNINGER Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)
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  • Page 17 Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)
  • Page 18 Warning Read the installation instructions before you connect the system to its power source. Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Warning Do not work on the system or connect or disconnect cables during periods of lightning activity.
  • Page 19 (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables. Inline power circuits provide current through the communication cable. Use the Cisco Caution provided cable or a minimum 24 AWG communication cable.

  • Page 20: Accessibility Features

    Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: •...

  • Page 21: Connecting Your Phone

    Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the to the graphic and table below to connect your phone.
  • Page 22 Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where...
  • Page 23 Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well with Cisco Unified IP Phones.

  • Page 24: An Overview Of Your Phone

    An Overview of Your Phone Your Cisco Unified IP Phone 7970 Series is a full-feature telephone that provides voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.
  • Page 25 Activates the Help menu. Understanding the Help System on Your Phone, page 21 Settings button Opens/closes the Settings menu. Use it to Using Phone Settings, change touchscreen and ring settings. page 46 Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)
  • Page 26 Services button Opens/closes the Services menu. Accessing Your User Options Web Pages, page 52 Volume button Controls the handset, headset, and Using a Handset, Headset, speakerphone volume (off-hook) and the and Speakerphone, page 44 ringer volume (on-hook). 10 Speaker button Toggles the speakerphone on or off.

  • Page 27: Understanding Touchscreen Features

    Indicates call activity. Press this tab to return to the call activity area, if needed. Feature tabs Each indicates an open feature menu. Tabs are touch-sensitive. See Understanding Feature Buttons and Menus, page Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)

  • Page 28: Choosing Touchscreen Items

    Choosing Touchscreen Items There are three ways to choose items on your phone’s touchscreen. To choose a touchscreen item... Do this... By touch Press (or tap) touch-sensitive items on the touchscreen with your fingertip. Use only your fingertip to press the touchscreen, as using any other objects could damage the display.

  • Page 29: Understanding Feature Buttons And Menus

    , then quickly press the menu item on the touchscreen. Or, press twice quickly with the menu item highlighted. Get help using Help Press . After a second or two, press again, or choose Help from the main menu. Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)

  • Page 30: Understanding Lines Vs. Calls

    Understanding Lines vs. Calls To avoid confusion about lines and calls, refer to these descriptions: • Lines—Each corresponds to a directory number that others can use to call you. Your phone can support up to eight lines. To see your phone lines, look at the right side of your touchscreen. You have as many lines as you have directory numbers and phone line icons: •...

  • Page 31: Basic Call Handling

    You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. For more information, If you want to...

  • Page 32: Placing A Call-Additional Options

    Dial from a corporate 1. Open a web browser and go to a Customizing Your directory on your personal WebDialer-enabled corporate Cisco Unified IP Phone on computer using directory. the Web: Cisco WebDialer http://www.cisco.com/ 2. Click the number that you want to univercd/cc/td/doc/product/ dial.

  • Page 33: Answering A Call

    Picking Up a Redirected Call a call ringing elsewhere on Your Phone, page 35 Answer a priority call Hang up the current call and press Prioritizing Critical Calls, Answer. page 41 Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)

  • Page 34: Ending A Call

    Ending a Call To end a call, simply hang up. Here are some more details. If you want to... Then... Hang up while using the handset Return the handset to its cradle. Or press EndCall. Hang up while using a headset Press .

  • Page 35: Using Mute

    Press Answer, or if the call is ringing on a different line, press (flashing). connected call to Any active call is placed on hold and the selected call is resumed. answer a ringing call Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)

  • Page 36: Viewing Multiple Calls

    Viewing Multiple Calls Understanding how multiple calls are displayed on your phone can help you organize your call-handling efforts. In standard viewing mode, your phone displays calls as follows for the highlighted line: • Calls with the highest precedence and longest duration display at the top of the list. •...

  • Page 37: Transferring Calls

    • If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold. • You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it. Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)

  • Page 38: Forwarding All Calls To Another Number

    Forwarding All Calls to Another Number You can use Call Forward All to redirect incoming calls from your phone to another number. If you want to... Then... Set up call forwarding on your Press CFwdALL and enter a target phone number. primary line Cancel call forwarding on Press CFwdALL.

  • Page 39: Making Conference Calls

    Making Conference Calls Your Cisco Unified IP Phone allows you to combine three or more separate calls into one conversation, creating a conference call. Understanding Types of Conference Calls There are two types of conference calls: Standard (ad hoc) and Meet-Me.
  • Page 40 If you want to... Then... • Create a conference by 1. From a connected call, press Confrn. (You may need to press the calling participants more softkey to see Confrn.) • Add new participants to 2. Enter the participant’s phone number. an existing conference 3.

  • Page 41: Starting Or Joining A Meet-Me Conference Call

    In this case, try your call again. End a Meet-Me conference All participants must hang up. The conference does not automatically end when the conference initiator disconnects. Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)

  • Page 42: Advanced Call Handling

    Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call.

  • Page 43: Picking Up A Redirected Call On Your Phone

    • Pressing OPickUp connects you to the call in the pickup group with the highest priority. • If you have multiple lines and want to pick up the call on a non-primary line, first press the desired line, then press a Call PickUp softkey. Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)

  • Page 44: Using A Shared Line

    Using a Shared Line Your system administrator might ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with co-workers • Handle calls on behalf of a manager Understanding Shared Lines Remote-in-Use Icon The remote-in-use icon...

  • Page 45: Preventing Others From Viewing Or Barging A Shared-Line Call

    Allow others to view or barge calls 1. Press Private on a shared line 2. To verify that Privacy is off, look for the Privacy-disabled icon next to an unlit line button Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)
  • Page 46 Tips • If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual. • The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers will not be able to view or barge calls on any of your shared lines.

  • Page 47: Storing And Retrieving Parked Calls

    You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified CallManager system (for example, a phone at a co-worker’s desk or in a conference room). You can park a call by using these methods: •...

  • Page 48: Making And Receiving Secure Calls

    • Authenticated call—The identities of all phones participating in the call have been verified. • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated. • Non-secure call—At least one of the participating phones or the connection does not support these security features, or the phones cannot be verified.

  • Page 49: Prioritizing Critical Calls

    • When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones. • If you enter an invalid MLPP access number, a verbal announcement will alert you of the error. Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)

  • Page 50: Using Cisco Extension Mobility

    – Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you.

  • Page 51: Logging Out Of Hunt Groups

    Group.” calls Log in to receive hunt group Press HLog. calls Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone. Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)

  • Page 52: Using A Handset, Headset, And Speakerphone

    Using a Handset, Headset, and Speakerphone You can use your phone with a handset, headset, or speakerphone. If you want to... Then... Use the handset Lift it to go off-hook; replace it to go on-hook. Use a headset Press to toggle headset mode on and off. If you use AutoAnswer, see Using AutoAnswer, page 45 for exceptions.

  • Page 53: Using Autoanswer

    Use AutoAnswer with the Keep the handset in the cradle and headset mode inactive ( unlit). speakerphone Otherwise, calls ring normally and you must manually answer them. Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)

  • Page 54: Using Phone Settings

    Using Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone.

  • Page 55: Customizing The Touchscreen

    > User Preferences > Contrast. your Cisco Unified IP 2. To make adjustments, press Up, Down or Phone Expansion 3. Press Save, or press Cancel. Module 7914 (if applicable) Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)

  • Page 56: Using Call Logs And Directories

    Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the Directories button Using Call Logs Your phone maintains call logs. Call logs contain records of your missed, placed, and received calls. If you want to...
  • Page 57 • The first logged entry is the name/number of the last completed call of a multiparty call received on your phone. • The second logged entry is the name/number of the first completed call of a multiparty call received on your phone. Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)

  • Page 58: Using Corporate Directory On Your Phone

    Using Corporate Directory on Your Phone Depending on configuration, your phone can provide access to a corporate directory which you can use to place calls to coworkers. Corporate Directory is set up and maintained by your system administrator. If you want to... Then...

  • Page 59: Accessing Voice Messages

    The iDivert feature automatically transfers a call (including a ringing or held call) to your voice message system. Callers hear your voice message greeting and can leave you a message. Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)

  • Page 60: Accessing Your User Options Web Pages

    Accessing Your User Options Web Pages Because your Cisco Unified IP Phone is a network device, it can share information with other network devices in your company, including your computer and web-based services accessible using a web browser on your computer.

  • Page 61: Subscribing To Phone Services

    If you want to... Then do this after you log in and select your device type... Subscribe to a service From the main menu, choose Configure your Cisco Unified IP Phone Services. Select a service from the “Available Services” drop-down list and click Continue.

  • Page 62: Understanding Additional Configuration Options

    • Subscribing to Phone Services, If you need additional speed-dial page 53 buttons, try using Abbreviated Dialing • Cisco Unified IP Phone or subscribing to the Fast Dial service. Expansion 7914 Module Phone Another option is to attach the Guide Cisco Unified IP Phone Expansion Module 7914 to your phone.
  • Page 63 Ask your system administrator about the Using Cisco Extension Mobility, temporarily apply Cisco Extension Mobility service. page your phone number and settings to a shared Cisco Unified IP Phone Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)

  • Page 64: Troubleshooting Your Phone

    Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symptom Explanation You cannot hear a dial...

  • Page 65: Viewing Phone Administration Data

    Depending on configuration, use the QRT to: • Immediately report an audio problem on a current call • Select a general problem from a list of categories and choose reason codes Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)

  • Page 66: Cisco One-Year Limited Hardware Warranty Terms

    Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com.
  • Page 67 Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.
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  • Page 69: Index

    See also barge call waiting using CallBack Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)
  • Page 70 Cisco Unified IP Phone ending a call, options for adjusting height of Extension Mobility connecting log in documentation for log out feature configuration for extension numbers, viewing illustration of online help for registering securing handset rest Fast Dial service troubleshooting...
  • Page 71 Cisco Unified IP Phone navigation button network configuration data, locating keypad on-hook dialing online help, using line buttons lines description of Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)
  • Page 72 volume for Personal Address Book (PAB) dialing from subscribing to safety, warnings phone lines secure calls buttons for services button description of services, subscribing to viewing settings button phone tab settings, customizing placed calls, records of shared lines placing calls, options for and remote-in-use icon pre-dial description of...
  • Page 73 User Options web pages accessing and phone services voice message indicator voice message service volume button warnings, safety WebDialer Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)
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  • Page 76 Slovakia • Slovenia • South Africa • Spain • Sweden • Switzerland • Taiwan • Thailand • Turkey • Ukraine • United Kingdom • United States • Venezuela • Vietnam • Zimbabwe CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.;...

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