Cisco 7970G - IP Phone VoIP Administration Manual page 199

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued)
Message
File auth error
File not found
IP address released
Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1
OL-14626-01
Description
An error occurred when the phone tried
to validate the signature of a signed
file. This message includes the name of
the file that failed.
The phone cannot locate, on the TFTP
server, the phone load file that is
specified in the phone configuration
file.
The phone has been configured to
release its IP address.
Possible Explanation and Action
The file is corrupted. If the file is a
•
phone configuration file, delete
the phone from the
Cisco Unified Communications
Manager database using
Cisco Unified Communications
Manager Administration. Then
add the phone back to the
Cisco Unified Communications
Manager database using
Cisco Unified Communications
Manager Administration.
There is a problem with the CTL
•
file and the key for the server from
which files are obtained is bad. In
this case, run the CTL client and
update the CTL file, making sure
that the proper TFTP servers are
included in this file.
Make sure that the phone load file is on
the TFTP server and that the entry in
the configuration file is correct.
The phone remains idle until it is
power cycled or you reset the DHCP
address. See the "Network
Configuration Menu" section on
page 4-7 section for details.
Status Menu
7-9