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Chapter 3
Installing the Clean Access Manager and Clean Access Server
Troubleshooting the Installation
This section addresses the following troubleshooting topics:
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Note
If the FIPS card in a Cisco NAC-3315/3355/3395 CAM/CAS ceases to work correctly, make sure the
FIPS card operation switch is set to "O" (for operational mode), as described in the "FIPS 140-2
Compliance" section of the
NAC Appliance release version. If the FIPS card is still not operational, you will need to RMA the
appliance with Cisco Systems and replace it with a new Cisco NAC-3315/3355/3395. Refer to the
NAC Appliance RMA and
Support
For further troubleshooting information, see the latest version of the
OL-20326-01
Verify/Change Current Master Secret on CAM/CAS, page 3-48
Recover From Corrupted Master Secret, page 3-48
Network Interface Card (NIC) Driver Not Supported, page 3-49
Resetting and Restoring an Unreachable Clean Access Server, page 3-49
Enabling TLSv1 on Internet Explorer Version 6, page 3-49
Release Notes for Cisco NAC Appliance,
Licensing" section of
for details.
Troubleshooting the Installation
corresponding to your latest Cisco
Cisco NAC Appliance Service Contract/Licensing
Release
Cisco NAC Appliance Hardware Installation Guide
"Cisco
Notes.
3-47
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