Muratec Ob Infomonitor Errors - Muratec MFX-1450 Software Manual

Muratec OB InfoMonitor errors

Phenomenon Device to check
Users are not PC
being noti-
fied of new
document
arrivals.
PC_Users_Guide.indb 9
Check point
Check if "Muratec OB Info-
Monitor" is running.
Check if the IP address is
entered correctly.
Check if a correct user is
selected.
Check if the notification
settings for newly arrived
documents are configured
correctly.
Check if the popup display
is set to ON.
Check if the connection to
"Muratec OB InfoMoni-
tor" is not rejected in virus
scan software or security
software settings.
Check if the connection to
"Muratec OB InfoMonitor"
is not rejected in the firewall
settings.
M
uratec
Countermeasure
If "Muratec OB InfoMonitor" is not run-
ning, users will not be notified if a new
document arrives. Please start "Muratec
OB InfoMonitor".
Make sure the IP address is the correct
OfficeBridge IP address in the "Office-
Bridge Settings" dialog box of "Muratec
OB InfoMonitor".
Register a user correctly in the "User
Settings" dialog box of "Muratec OB
InfoMonitor".
Set the notification type correctly in
the "Notification Settings" dialog box of
"Muratec OB InfoMonitor".
Right-click the task tray icon of "Muratec
OB InfoMonitor" and check if "View pop-
ups" is selected.
Set the port number (60000) of "Muratec
OB InfoMonitor" to the excluded range of
virus scan software or security software.
Set the port number (60000) of "Muratec
OB InfoMonitor" to the excluded range of
firewall.
ob i M
nfo onitor errorS
1
2
3
5
6
7
8
9
10
11
12
13
AI
6-9
2007/04/27 10:18:16