Error Messages; Communication Errors - Muratec MFX-2590 Administrator's Manual

Error Messages

When a transmission error occurs, or there is a problem with the machine, the
information lamp will illuminate, and an error message will be displayed or printed.
The information lamp will sometimes clear when <Stop> is pressed, and sometimes it will
not. When it does not clear, the error or problem in the machine must be resolved. The
information lamp will clear when the error is resolved.
Errors that will clear by pressing <Stop>:
•

Communication errors

• When the memory becomes full while receiving a fax or e-mail
• When the memory becomes full while storing a document
Errors that will not clear by pressing <Stop>:
• When the paper runs out or when a paper jam or document jam occurs
• When the toner runs out
• When a cover or cassette is open
• When a fatal error occurs in the machine

Communication Errors

When a communication error occurs, the alarm sounds, and the information lamp
illuminates red. An error code and message indicating the cause and countermeasure for
the error is printed. A message is not printed when an error occurs while receiving an
internet fax, but the history screen of OfficeBridge and journal report indicate the error
code and the countermeasure for the error.
Fax Communication Errors
„
Error code
D.0.1 Sending stopped. Please try again.
D.0.2 The line was busy. Please try again.
D.0.3 Fax job was cancelled by user.
D.0.7 Check condition of remote fax.
D.0.8 No dial tone detection. Check line
connection.
T.1.1 Confirm the remote fax.
T.1.4 Fax job was cancelled by user.
T.2.1 Confirm the remote fax.
4-2

Error Messages

Error message Countermeasure
Transmit the document again.
Check the fax reception method used by the
receiving party.
Check whether the modular cable is connected
correctly.
Check the dial tone detection settings in the user
install mode.
Check the location where the pause is entered,
and transmit the document again. These
symbols may not be required, depending on the
switchboard.
Check the correct fax number and transmit the
document again.
Transmit the document again.
Check the settings on the other machine.