BluStream Multicast ACM200 User Manual page 46

Troubleshooting the ACM
Try using the below instructions to test the ACM should difficulties be encountered when using a computer to control
the ACM.
1. Connect the computer directly to the ACM Control Port with a CAT cable
2. The computer must be in the same range as the LAN connection 1 on the ACM device (CONTROL network)
as this will simulate the control from a third party control system (i.e. Control4, RTI, ELAN etc). Please see
instructions at the rear of this manual for 'Changing your computer IP details' .
3. Open cmd.exe program (Command prompt). Use the search tool of the computer if unsure where this is lo
cated.
4. Enter the following command line 'Telnet 192.168.0.225'
The following window will be displayed to confirm being logged into the ACM successfully:
Telnet error
If the error message: 'telnet is not recognised as an internal or external command, operable program or batch file',
activate Telnet on your computer.
Unable to see the LAN ports of the ACM
If unable to communicate (ping) the ports of the ACM, connect directly to the network switch and not via a DHCP
modem router to test.
Able to ping the product but not login via Telnet connection
If unable to communicate (ping) the ports of the ACM, connect directly to the network switch and not via a DHCP
modem router to test.
contact support@blustream.co.uk / support@blustream.com.au / support@blustream-us.com
ACM - Multicast Advanced Control Module USER MANUAL
46