BluStream Multicast ACM500 User Manual
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BluStream Multicast ACM500 User Manual

Advanced control module for use with ip500uhd systems
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Blustream Multicast
ACM500 - Advanced Control Module
For use with IP500UHD Systems
User Manual
RevA0_ACM500_Manual_220202
M U L T I C A S T

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Summary of Contents for BluStream Multicast ACM500

  • Page 1 Blustream Multicast ACM500 - Advanced Control Module For use with IP500UHD Systems User Manual RevA0_ACM500_Manual_220202 M U L T I C A S T...

  • Page 2: Table Of Contents

    Web-GUI - Update Firmware 37 - 39 Web-GUI - Update Admin Password RS-232 Serial Routing Specifications, Package Contents & Maintenance Blustream IR, RS-232 & Telnet Commands 42 - 48 Troubleshooting Computer Settings - enabling TFTP & Telnet 50 - 53 www.blustream.com.au...

  • Page 3: Introduction

    Please read and understand the instructions in this manual and ensure that the network switch is configured correctly prior to connecting any Blustream Multicast products. Failure to do so will result in problems with configuration of the system and video performance.
  • Page 4 Power Connection (optional) - use 12V 1A DC power supply where the video LAN switch does not provide PoE Video LAN (PoE) - connect to the network switch that the Blustream Multicast components are connected to Control LAN Port - connect to existing network that a third party control system resides on. The Control LAN port is used for Telnet/IP control of the Multicast system.

  • Page 5: Acm500 Control Ports

    Default Password: RS-232: The Blustream ACM500 can be controlled via serial using the serial 3-pin Phoenix connector. Default settings below: For the full list of command protocols please see ‘RS-232 & Telnet Commands’ located at towards rear of this manual.

  • Page 6: Acm500 Control Ports - Ir Control

    RS-232 or TCP/IP control. Blustream have created 16x input & 16x output IR commands allowing source selection of up to 16x IP500UHD-TZ's in Transmitter mode on up to 16x IP500UHD-TZ's in Receiver mode. For systems larger than 16x inputs or outputs, RS-232 or TCP/IP control will be required.
  • Page 7 The ACM500 acts as a bridge between the control network and video network to ensure that the data travelling between the two networks are not mixed. The ACM500 must be connected via CAT cable up to 100m in length in accordance with typical networking requirements. Contact: support@blustream.com.au support@blustream-us.com support@blustream.co.uk...
  • Page 8 Please note: The firs time you log in to the device you will be asked to update the password. Please record this password as it is non-recoverable and you may need to factory reset the device in case of a lost password. www.blustream.com.au www.blustream-us.com...
  • Page 9 Click 'Next' to continue set-up: If at this point the Network Switch is not configured for use with the Blustream Multicast system, click on the hyperlink 'network switch setup guides' to navigate to a centralised webpage containing common Network Switch Guides.
  • Page 10 There are two methods for adding new Multicast Transmitter and Receiver devices to a system, please choose one before clicking 'Start Scan': Method 1: connect ALL Blustream Multicast Transmitter and Receiver units to the network switch with their factory default IP addresses (169.254.100.254). This method will quickly configure all devices with their own individual IP...
  • Page 11 Once the set-up method to configure the system has been chosen, hit the 'Start Scan' button. The ACM500 will search for new Blustream Multicast units on the network and will continue to search for new devices until such time as:...
  • Page 12 This pop-up shows an image preview of the media currently being streamed by the Transmitter unit. The ability to identify the unit by flashing the front panel LED's on the unit, and the ability to Reboot the unit. www.blustream.com.au www.blustream-us.com...
  • Page 13 Video Walls, Fixed Signal Routing (IR, RS-232, Audio etc), and the ability to back-up to a configuration file (recommended). Click 'Finish' once done to continue to the 'Drag & Drop Control' page, logged in as Administrator (see page 15). Contact: support@blustream.com.au support@blustream-us.com support@blustream.co.uk...

  • Page 14: Web-Gui - Menu Overview

    10. Users - used to set-up or manage users of the system 11. Settings - access to various system settings including: network and resetting devices 12. Update Devices - used for applying the latest firmware updates to the ACM500 and connected Blustream Multicast Transmiters and Receivers 13.

  • Page 15: Web-Gui - Drag & Drop Control

    ALLReceivers within the system to watch the source selected. Should the preview of this window show the Blustream logo, this signifies that there is a mixture of sources being watched across the range of Receivers within the system. The note underneath 'All Receivers' will display: 'TX: Different'.

  • Page 16: Web-Gui - Video Wall Control

    Receiver unit assigned to the array. Please revert back to Video Wall set up to assign the Receiver accordingly. For the advanced API commands for control of Video Wall arrays within a Blustream Multicast system, please refer to the API Commands section at the rear of this manual.

  • Page 17: Web-Gui - Preview

    Note that if a receiver is in video wall mode, you will receive a message "RX is assigned as part of a video wall". To preview this RX, you would need to first disable the video wall mode. Contact: support@blustream.com.au support@blustream-us.com support@blustream.co.uk...

  • Page 18: Web-Gui - Project Summary

    6. Scan Once: scan the network once for any new Multicast devices connected, and then be presented with a pop up to either manually assign the new device, or auto assign a new unit to the next available ID and IP address as connected. www.blustream.com.au www.blustream-us.com www.blustream.co.uk...

  • Page 19: Web-Gui - Transmitters

    10. CEC - opens a pop-up window that allows you to send CEC commands out to the source device to control it. 11. Actions - opens a pop-up window with advanced configuration settings. See following page for further information. Contact: support@blustream.com.au support@blustream-us.com support@blustream.co.uk...
  • Page 20 16. Remove from Project - removes the Transmitter device from the current project. 17. Factory Reset - restores the Transmitter to its original default settings and sets the IP address to: 169.254.100.254. 18. Switch to Receiver - switches the IP500UHD-TZ from Transmitter mode to Receiver mode. www.blustream.com.au www.blustream-us.com www.blustream.co.uk...
  • Page 21 It is recommended to ensure that the media from the Transmitter with the custom EDID displays correctly on other displays within the system. Please note: it is important that only one screen is viewing the Transmitter at the time the EDID Copy takes place. Contact: support@blustream.com.au support@blustream-us.com support@blustream.co.uk...

  • Page 22: Web-Gui - Receivers

    13. Scaling Help - you can obtain some basic help with scaling selection by clicking the button at the top of the page marked 'Scaling Help'. 14. Refresh - click here to refresh all current information on the devices within the system. www.blustream.com.au www.blustream-us.com www.blustream.co.uk...
  • Page 23 19. Remove from Project - removes the Receiver from the project. This does not apply factory reset the Receiver. 20. Factory Reset - restores the Receiver to it's original default settings and sets the default IP address. Contact: support@blustream.com.au support@blustream-us.com support@blustream.co.uk...

  • Page 24: Web-Gui - Fixed Signal Routing

    Fixed Routing can be found by clicking 'Fixed Routing Help'. For advanced routing commands for Video, Audio, IR, RS-232, USB and CEC when using with a 3rd party control system, please refer to the API section at the rear of this manual. www.blustream.com.au www.blustream-us.com www.blustream.co.uk...
  • Page 25 - Control4, ELAN, RTI etc. Connections: The third party control processor IR, or Blustream IR receiver, is connected to the IR RX socket on the Multicast Trans- mitter or Receiver. Please note: You must use Blustream 5V IRR Receiver or Blustream IRCAB (3.5mm stereo to mono 12V to 5V IR con- verter cable).
  • Page 26 HDMI device to another for simple actions such as: Power, Volume etc. The Blustream Multicast system allows for the CEC channel within the HDMI link between two products (source and sink) to communicate with eachother using the CEC protocol.

  • Page 27: Web-Gui - Video Wall Configuration

    Web-GUI - Video Wall Configuration Blustream Multicast Receivers can be configured to be part of a Video Wall array within the ACM500. Any Multicast system can contain up to 9x Video Wall arrays of differing shapes and sizes. Ranging from 1x2 up to 9x9.
  • Page 28 The ACM500 will create a visual representation of the Video Wall onto the page. Use the drop down arrows for each screen to select the relevant Multicast Receiver product connected to each screen on the Video Wall array. www.blustream.com.au www.blustream-us.com...
  • Page 29 'Copy Bezels to All' button can be used to copy the settings to each display. Click 'Update' to confirm settings and return to the previous Update Video Wall screen. The 'Bezel Help' button opens a pop-up window with guidance to the correction and adjustment of these settings. Contact: support@blustream.com.au support@blustream-us.com support@blustream.co.uk...
  • Page 30 Video Wall array. Use the dropdown selection for each screen to create a Group within the Video Wall: See next page for further explanation on how a larger Video Wall array can have multiple Groups configured within. www.blustream.com.au www.blustream-us.com www.blustream.co.uk...
  • Page 31 Additional configurations can be created with screens assigned as groups. This allows multiple video sources to be viewed at the same time and will appear as a Video Wall within a Video Wall. The below example has two different sized Video Walls inside a 3x3 array. This configuration contains 2 groups: Contact: support@blustream.com.au support@blustream-us.com support@blustream.co.uk...
  • Page 32 This is particularly helpful when testing Video Wall configuration commands from a third party control system. Please see the advanced API commands for use with third party control systems for Video Wall control, Configuration switching and Group selection towards the rear of thids guide. www.blustream.com.au www.blustream-us.com www.blustream.co.uk...
  • Page 33 USER MANUAL Web-GUI - MultiView Configuration Blustream Multicast Receivers can be configured to display a MultiView image within the ACM500. Any Multicast system can contain up to 100 MultiView presets with differing layouts and configurations. To configure a new MultiView preset, navigate to the MultiView Configuration menu and click the button labelled ‘New MultiView Preset’...
  • Page 34 ACM500 USER MANUAL www.blustream.com.au www.blustream-us.com www.blustream.co.uk...

  • Page 35: Web-Gui - Users

    To set-up a new User, click 'New User' at the top of the screen: Enter the new User credentials into the window that appears and click 'Create' once completed: The new User will then appear in the Users menu page ready for access / permissions to be configured: Contact: support@blustream.com.au support@blustream-us.com support@blustream.co.uk...
  • Page 36 Please note: in order to stop non-secure access to the web interface (i.e. with no password), the 'Guest' account must be deleted after a new user with access to the sources / screens applicable set-up. This way, any User of the system is required to enter a password to gain switching control of the system. www.blustream.com.au www.blustream-us.com www.blustream.co.uk...

  • Page 37: Web-Gui - Settings

    Please note: the New Project Setup Wizard will appear after using the 'Clear Project' function. Should a project save file not have been created prior to clearing the project, it is not possible to restore the system after this point. Contact: support@blustream.com.au support@blustream-us.com support@blustream.co.uk...
  • Page 38 6. Update the Telnet port that the Control port of the ACM500 communicates through. The default is port 23 which will be used for all official Blustream third party control drivers 7. Update the SSH port that the Control port of the ACM500 communicates through.

  • Page 39: Web-Gui - Update Firmware

    Updating the ACM500: Download the ACM500 Firmware file (.bin) from the Blustream website to your computer. Click on the buttom marked 'Upload ACM500 Firmware' Select the [ACM500].bin file already downloaded to your computer for the ACM500. The file will automatically upload to the ACM500 which takes approximately 2 minutes to complete.
  • Page 40 USER MANUAL Web-GUI - Update Firmware - continued... The Update Firmware page is also used for upgrading the firmware of Blustream IP500UHD-TZ Transceivers. The most current firmware version for the Multicast devices can be downloaded from the Blustream website. To upload the firmware files, click the button marked 'Upload TX or RX Firmware', then 'Select Files'. Once the correct firmware (.bin) file has been selected from the computer, the firmware will upload to the ACM500.
  • Page 41 IMPORTANT: Once the Admin password has been changed, it cannot be recovered by the User. If the Admin password is forgotten or lost, please contact a member of the Blustream Technical Support team who will be able to assist in the recovery of the Admin rights of the unit.
  • Page 42 Once a connection is established, any characters that are sent from the ACM500 will be transmitted to the connected Transmitter or Receiver, and vice versa. To close the connection send the escape command: 0x02 (02 in Hex). If using Telnet, the connection can also be closed by pressing: CTRL + B. www.blustream.com.au www.blustream-us.com www.blustream.co.uk...
  • Page 43 • 1 x Mounting kit • 4 x Rubber feet • 1 x Quick Reference Guide Maintenance Clean this unit with a soft, dry cloth. Never use alcohol, paint thinner or benzene to clean this unit. Contact: support@blustream.com.au support@blustream-us.com support@blustream.co.uk...
  • Page 44 For a full list of all API commands for the ACM500, please see separate Advanced Control Module API Document published on the Blustream website. You can also send the HELP command to the ACM500 and it will print a full list of API.
  • Page 45 13:4096x2160@24Hz 3:1920x1080@24Hz 14:4096x2160@25Hz 4:1920x1080@25Hz 15:4096x2160@30Hz OUTxxxRESrr Set output xxx resolution to rr. 5:1920x1080@30Hz 16:4096x2160@50Hz 6:1920x1080@50Hz 17:4096x2160@60Hz 7:1920x1080@60Hz 18:1280x768@60Hz 8:3840x2160@24Hz 19:1360x768@60Hz 9:3840x2160@25Hz 20:1680x1050@60Hz 10:3840x2160@30Hz 21:1920x1200@60Hz Single Receiver (output) status OUTxxxSTATUS (See status example at end of document) Contact: support@blustream.com.au support@blustream-us.com support@blustream.co.uk...
  • Page 46 HDMI 4K@30Hz 4:4:4, Audio 7.1CH(Default) zz=16: HDMI 4K@60Hz 4:2:0, Audio 2CH PCM zz=17: HDMI 4K@60Hz 4:2:0, Audio 5.1CH DTS/DOLBY zz=18: HDMI 4K@60Hz 4:2:0, Audio 7.1CH DTS/DOLBY/HD Single Transmitter (input) status (See status example at end of docu- INyyySTATUS ment) www.blustream.com.au www.blustream-us.com www.blustream.co.uk...
  • Page 47 Apply config: Configuration cidx Set Grouped Output from Single Source cidx gidx [SUCCESS] Done INPUT:yyy ALL video wall status VWSTATUS (See status example at end of document) Single Video Wall status VWidxSTATUS (See status example at end of document) Contact: support@blustream.com.au support@blustream-us.com support@blustream.co.uk...
  • Page 48 Type "HELP" for more reference Output xxx does not exist (RX has not been configured) Input yyy does not exist (TX has not been con- figured) Output xxx is offline Input yyy is offline Param range error (outside of given settings) www.blustream.com.au www.blustream-us.com www.blustream.co.uk...
  • Page 49 Out Net HPD Ver Mode Res Rotate Name 001 On Off A7.3.0 VW Receiver 001 Fast Fr Vid/Aud/IR_/Ser/USB/CEC HDR MCas On 001 001/004/000/000/002/000 CEC DBG Stretch IR BTN LED SGEn/Br/Bit On On Off /9/8n1 IM MAC Static 00:19:FA:00:59:3F 169.254.006.001 169.254.006.001 255.255.000.000 ================================================================ Contact: support@blustream.com.au support@blustream-us.com support@blustream.co.uk...
  • Page 50 FW Version: 1.14 VW Col Row CfgSel Name 02 02 Video Wall 2 OutID 001 002 003 004 CFG Name Configuration 1 Group FromIn Screen H01V01 H02V01 H01V02 H02V02 Configuration 2 Group FromIn Screen H02V01 H02V02 H01V01 H01V02 ================================================================ www.blustream.com.au www.blustream-us.com www.blustream.co.uk...
  • Page 51 Able to ping the product but not login via Telnet connection If unable to communicate (ping) the ports of the ACM500, connect directly to the network switch and not via a DHCP modem router to test. Contact: support@blustream.com.au support@blustream-us.com support@blustream.co.uk...
  • Page 52 USER MANUAL Adjusting Your Computer Settings - Enabling TFTP & Telnet Prior to using the Blustream ACM500 Firmware update PC program you must activate both TFTP and Telnet features on your computer. This is achieved using the following steps below: In Windows, navigate to Start ->...
  • Page 53 169.254.1.253 The following instructions allow you to manually alter the IP address of your computer allowing you to communicate with Blustream Multicast products. In Windows, type 'network and sharing' into the search box When the Network and Sharing screen opens, click on 'Change adapter settings'.
  • Page 54 ACM500 USER MANUAL Right click on your Ethernet adaptor and click Properties In the Local Area Connection Properties window highlight Internet Protocol Version 4 (TCP/IPv4) then click the Properties button. www.blustream.com.au www.blustream-us.com www.blustream.co.uk...
  • Page 55 Select the radio button Use the following IP address and enter in the correct IP, Subnet mask, and Default gateway that corresponds with your network setup. Press OK and close out of all network screens. Your IP address has now been fixed. Contact: support@blustream.com.au support@blustream-us.com support@blustream.co.uk...
  • Page 56 ACM500 USER MANUAL Notes... www.blustream.com.au www.blustream-us.com www.blustream.co.uk...
  • Page 57 www.blustream.co.uk...

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