Solving Printer Problems - Pantum CP2500 Series User Manual

Troubleshooting

Solving printer problems

Basic printer problems
The printer is not responding
Action
Step 1
Connect the power cord to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or
electrical shock, connect the power cord to an appropriately
rated and properly grounded electrical outlet that is near the
product and easily accessible.
Is the printer responding?
Step 2
Check if the electrical outlet is turned off by a switch or breaker.
Is the electrical outlet turned off by a switch or breaker?
Step 3
Check if the printer is on.
Is the printer on?
Step 4
Check if the printer is in sleep or hibernate mode.
Is the printer in sleep or hibernate mode?
Step 5
Check if the cables connecting the printer and the computer are
inserted in the correct ports.
Are the cables inserted in the correct ports?
Step 6
Turn off the printer, reinstall the hardware options, and then turn it
back on.
For more information, see the documentation that came with the
option.
Is the printer responding?
Yes No
The problem is Go to step 2.
solved.
Turn on the switch or Go to step 3.
reset the breaker.
Go to step 4. Turn on the printer.
Press the power Go to step 5.
button to wake the
printer.
Go to step 6. Make sure to match
the following:
The problem is Go to step 7.
solved
135
•
The USB cable
with the USB port
on the printer
•
The Ethernet
cable with the
Ethernet port on
the printer