Pantum CP2500 Series User Manual page 138

Troubleshooting
Paper feed problems
Jammed pages are not reprinted
Action
a
Turn on jam recovery.
1
From the printer control panel, navigate to:
> Settings >
Recovery >
Press the arrow buttons until On or Auto appears, and then
2
press .
b
Resend the pages that did not print.
Were the jammed pages reprinted?
Paper frequently jams
Action
Step 1
a
Pull out the tray, and then do one or more of the following:
•
Make sure paper lies flat in the tray.
•
Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.
•
Check if the paper guides are aligned against the edges of
the paper.
•
Make sure the paper is below the maximum paper fill
indicator.
•
Check if you are printing on a recommended paper size and
type.
b
Insert the tray properly.
If jam recovery is enabled, then the print jobs will reprint
automatically.
Do paper jams still occur frequently?
Step 2
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b
Resend the print job.
Do paper jams still occur frequently?
> General Settings >
> Jam Recovery >
Yes
The problem is
solved.
> Print
Yes
Go to step 2.
Go to step 3.
138
No
Contact customer
support.
No
The problem is
solved.
The problem is
solved.