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Pantum P3010 Series Faq

Pantum P3010 Series Faq

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P3010 /P3300 Serial Printers FAQ:

P3010 /P3300 Serial Printers FAQ:.......................................................................................................................... 1
①
Installation Issues: ................................................................................................................................... 4
installation? ( applicable to Wi-Fi or network models) ................................................................................ 4
5. What's the WIFI default password of printer's wireless hotspot? ........................................................... 13
6. How to close Printer WIFI Hotspot Setting? ............................................................................................. 13
7. How to install the Printer with hostname？ ............................................................................................. 16
8. Where can I check the Hotspot IP address？ ........................................................................................... 19
9.
10.
② Cartridge Issues: .............................................................................................................................................. 23
1. How do I replace or insert a cartridge? .................................................................................................. 23
2. How do I check the amount of toner left in my cartridge?.................................................................... 24
3. How do I check how many pages I have printed so far? ........................................................................ 25
4. What are the toner cartridge models for P3010 /P3300 series printer? ............................................... 27
5. What are the drum unit models for P3010 /P3300 series printer? ....................................................... 27
6. How about the standard page yield of toner cartridge TL-410? ............................................................ 28
7. Why the Status light shows orange when I install a new cartridge? ..................................................... 28
8. What's the meaning of status displayed by the power indicator? ........................................................ 28
11. How to check the printer's serial number location: ............................................................................... 30

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  • Page 1: Table Of Contents

    ① Installation Issues: ........................... 4 1. How to set up my Pantum P3010DW/P3300DW Series Printer to a Wireless Network easily by one click installation? ( applicable to Wi-Fi or network models) ................4 2. How do I setup a password for my WI-FI Connection? ( applicable to Wi-Fi models) ........ 7 3.
  • Page 2 1. How can I clear any paper jam in the printer? ..................31 2. Why the printer could not feed paper successfully? ................34 3. What kinds of paper can I use in my Pantum P3010 /P3300 series printer?..........35 4. How to print multipage on one page? ...................... 35 5.
  • Page 3 1. Is it possible to close the ‘Auto sleeping time’? ..................48 2. How to Restore Factory Setting on P3010 /P3300 Series Printer? ............49 3. How to set the language back to English on P3010 /P3300 Series Printer? ..........51 4.

  • Page 4: ① Installation Issues

    P3010/P3300 Serial Printers FAQ: ① Installation Issues: 1. How to set up my Pantum P3010DW/P3300DW Series Printer to a Wireless Network easily by one click installation? ( applicable to Wi-Fi or network models) Here is the installation step: 1) Double-click on the Auto run file and then select “I agree” in the agreement.
  • Page 5 3) Please make sure that pc is connected with router via network cable or wi-Fi 4) Please connect PC with printer via USB cable to configure printer Wi-Fi...
  • Page 6 5) After installation is finished, “Installation Complete” interface will pop out, you can select to “print test page” or “Done”.

  • Page 7: How Do I Setup A Password For My Wi-Fi Connection? ( Applicable To Wi-Fi Models)

    2. How do I setup a password for my WI-FI Connection? ( applicable to Wi-Fi models) Step1: Make sure P3010 /P3300 Series printer is power on. Step2: Connect to Printer AP by mobile phone or PC. The SSID is start with” DIRECT-***”, and follow with number and character string. Step3: Visit the Printer Web page via browser, Printer default address is 192.168.223.1...
  • Page 8 ： Enter the printer web page， choose “Log in” Tap. Step4 Step5: Input default user name: admin, Default password：000000. And Login. Select “settings” Tap  wireless settings wireless Hot spot. Step6： Then set wireless Parameter Authentication  either WPA or WPA2.
  • Page 9 ： Set the password in the tap, then click “apply “. Step7 Disconnect equipment and printer, when reconnect them, it should input the password as Step8： step 7 setting.

  • Page 10: Where Can I Download The Soft Wares And Drivers For My Printer P3010 /P3300 Series Printer

    3. Where can I download the soft wares and drivers for my printer P3010 /P3300 Series Printer? Here is the Download Link: P3010DW https://global.pantum.com/global/drive/p3010dw/ P3300DN https://global.pantum.com/global/drive/p3300dn/ P3300DW https://global.pantum.com/global/drive/p3300dw/ Step1: Please log in our website: http://global.pantum.com/global/ Please chose “Drivers &Downloads”, the picture will be shown as below:...
  • Page 11 Please enter your model of your printer in the blank, the picture will be shown as below: Step3: Please click the “Printer model” in the below picture: Step4: At last, please chose your system and “download “at the below of page, it will be done. Step5:...

  • Page 12: How To Solve The Wireless Connection Failed When It Showed "The Printer Cannot Connect To Any Wireless Network With The Wireless Credentials Provided

    4. How to solve the wireless connection failed when it showed "The printer cannot connect to any wireless network with the wireless credentials provided"? Reason1: It is inconsistent with the network name, safe mode and password. Solution: It needs to enter the corresponding name, mode and password of internet. Please don’t select “Enter SSID Manually”...

  • Page 13: What's The Wifi Default Password Of Printer's Wireless Hotspot

    Solution: Please check with your configuration page to confirm the IP address. And please change your IP address the same with your configuration page 5. What’s the WIFI default password of printer’s wireless hotspot? The WIFI default password is “12345678” 6.
  • Page 14 Step2: Chose “Setting” in the below picture Step3: Chose “wireless Hotpot” at the left column.
  • Page 15 Step4: Chose “Close” to apply and it will be done.

  • Page 16: How To Install The Printer With Hostname

    7. How to install the Printer with hostname？ Step1: Select ” Wireless network connection.” at the first step. Step2: Select below option and click “next”. Step3: Select below option and click “next”.
  • Page 17 Step4: Select the WIFI name of your router and click next Step5: Click “Next’ after established the wireless connection.
  • Page 18 Step6: Select” Add the IP address or hostname manually” and enter your hostname (for hostname please check with note ) How to check your hostname of printer? Please print the network configuration page on your control panel and then you will see it as below :...

  • Page 19: Where Can I Check The Hotspot Ip Address

    Step7: it will be done after several minutes. 8. Where can I check the Hotspot IP address？ Please check it on the Network configuration information page as below:...

  • Page 20: How To Connect The Printer Under Mac System With Usb Cable Setting Guide

    9. How to connect the printer under Mac system with USB cable Setting Guide? Step1: Connect your printer and your laptop with a USB cable. Step2: Click the “System Preferences”-“Pinter & Scanners” Step3: Make sure the printer you need to use is the Default printer.

  • Page 21: How To Print Wirelessly With Mac Wifi Direct Via P3010Dw/P3300Dw Series Printer

    Step4: Select the document and start to print 10. How to print wirelessly with Mac WIFI Direct via P3010DW/P3300DW series printer? Step 1: Find device name and IP Address, you can check it on your network configuration information page of your printer ( Press on the control panel :Menu setting→ Information Report→...
  • Page 22 Step 2: According the SSID Name, connect your Laptop with this WIFI.

  • Page 23: ② Cartridge Issues

    Step 3: Select the document you want to print and click” Command” +”P” Button. Step 4: Setting the Print parameter then click “Print” and finished. ② Cartridge Issues: 1. How do I replace or insert a cartridge? Firstly, Pull out the seal on the new toner cartridge and gently shake it for 5 – 6 times, then insert the toner cartridge into the drum unit.

  • Page 24: How Do I Check The Amount Of Toner Left In My Cartridge

    2. How do I check the amount of toner left in my cartridge? Take P3300 Printer for example, Click on Operation panel: Menu setting→5. Info report→2. Prt Info Page Click menu and to choose number by ‘page down’ on the below control panel. Step1: Click “5-Info.report”...

  • Page 25: How Do I Check How Many Pages I Have Printed So Far

    3. How do I check how many pages I have printed so far? Take P3300 Printer for example, Click on Operation panel: Menu setting→5. Info report→2. Prt Info Page Click menu and to choose number by ‘page down’ on the below control panel. Step1:...
  • Page 26 Click “5-Info.report” in the menu setting--------“ok” Step2: Select NO.2-‘Prt Info Page’ ------then chose ‘OK” it will be done. Step3:...

  • Page 27: What Are The Toner Cartridge Models For P3010 /P3300 Series Printer

    4. What are the toner cartridge models for P3010 /P3300 series printer? Starter/Standard Cartridge: Model: TL-410 Page Yield: 1500 Pages High-Volume Cartridge: Model: TL-410H Page Yield: 3000 Pages 5. What are the drum unit models for P3010 /P3300 series printer? Starter drum unit: Model: DL-410E Page Yield: 9000 Pages...

  • Page 28: How About The Standard Page Yield Of Toner Cartridge Tl-410

    6. How about the standard page yield of toner cartridge TL-410? The Toner cartridge TL-410 page yield is 1500 pages, that is according ISO 19752 standard measure by print 5% coverage document. So when the printer coverage is higher, the page can print should be less. 7.

  • Page 29: What's The Meaning Of Status Displayed By The Wi-Fi / Save Toner Indicator

    9. What’s the meaning of status displayed by the Wi-Fi / save toner indicator? 10. What’s the meaning of status displayed by the toner cartridge / status indicator?

  • Page 30: How To Check The Printer's Serial Number Location

    11. How to check the printer’s serial number location: Open the printer’s rear cover, please check with below pictures: 12. How to check the toner’s serial number location: Please check with below pictures: 13. How to check the drum unit’s serial number location: Please check with below pictures:...

  • Page 31: Why The Printout Is Not Clearly And A Little Whitish In The Printing

    14. Why the printout is not clearly and a little whitish in the printing? Take out the cartridge, hold the handle of the cartridge and gently shake around 5 to 6 times, so as to make the toner evenly distributed inside the cartridge. ③...
  • Page 32 Step2: Open the front cover, take the laser toner cartridge out along the track, then gently pull the jammed paper out. Step3: After taking out papers jammed, install the laser toner cartridge again and close the front cover, then the printer will recover printing. B) Paper Jam in the Fuser unit Step1: Open the front cover and then remove the laser toner cartridge along the guide rail, then open...
  • Page 33 C) Duplex Unit Jam Step1: Remove the duplex printing unit from the back of the printer, then remove the jammed paper from the duplex unit, If the paper does not come out along with the duplex unit, open the tray and remove the jammed paper directly from the bottom.

  • Page 34: Why The Printer Could Not Feed Paper Successfully

    Step1: Open the tray, then gently pull the jammed paper out, after taking papers jammed out, please reinstall the paper tray inside the printer and close the front cover, then the printer will recover printing automatically. 2. Why the printer could not feed paper successfully? There are three possible reasons as below: 1) There is too much paper in the tray: Solution: Remove excess paper from the tray.

  • Page 35: What Kinds Of Paper Can I Use In My Pantum P3010 /P3300 Series Printer

    3. What kinds of paper can I use in my Pantum P3010 /P3300 series printer? 4. How to print multipage on one page? Step1: Please double left click your model of your printer in the ‘Devices and Printers’ Step2: Select “printing preferences” after double left click your printer.

  • Page 36: How To Adjust Letter Format In The Printing Document

    Step3: Select “how many pages you want to print in one page” in the Layout. 5. How to adjust letter format in the printing document? Step1: Please check the paper size in the printer’s property if it is the ‘letter size” , please follow up with below steps to check : Please double click your model of your printer in the ‘Devices and Printers’...
  • Page 37 Please change the it to “ Letter “ (8.5x11 inch) in the printing preferences Step2: Please change to ‘letter size’ in the printing document also.

  • Page 38: How To Adjust Envelope Type In The Printing Document

    6. How to adjust envelope type in the printing document? Step1: Please double click your model of your printer in the ‘Devices and Printers’ Step2: Firstly, please change the paper size to “DL Env (110*220mm) in the printing preferences .Secondly, change the paper type to “envelope in the printing preferences.

  • Page 39: ④ Printer Compatible Issues

    Step3: Please change to ‘letter size’ in the printing document also. ④ Printer Compatible Issues: 1. Does my Pantum Printer works on Windows Mobile? No, our printer did not compatible with Windows Mobile.

  • Page 40: Is My Printer Mac Compatible? What Are The Versions That It Is Compatible With

    2. Is my printer Mac compatible? What are the versions that it is compatible with? Yes, Mac 10.6/10.7/10.8/10/9/10.10/10.11/10.12/10.13 3. Is my printer Linux compatible? What are the versions that it is compatible with? Yes, Ubuntu 12.04/ 14.04/ 16.04/ 18.04 4. Is my printer Windows compatible? What are the versions that it is compatible with? Yes, Microsoft Windows server 2003/Server 2008/Server 2012/XP/Vista/Win7/Win8 (32bit/64bit)/Win8.1(32bit/64bit)/Win 10(32bit/64bit) 5.

  • Page 41: How Do I Take A Mobile Print Out From Android

    Pantum APP are applicable to IOS 6.0 and above. 3. How to print a PDF file from Android mobile phone? Solution 1) Download the “Pantum App” Application Step1: Download the APP from www.pantum.com or Google Play, then install the APP...
  • Page 42 Step2: Switch on the printer Step3: Connect to the Printer Hotspot...
  • Page 43 Step4: Open the ”PANTUM” application , click “ Add a printer” button at the top of interface, then s add the printer. Step5: Select the file and print it. Solution 2) Download the ” Mopria ” application . Download and install Mopria Print Service plugin to the mobile device from “Google Play"...
  • Page 44 Connect to the printer hot spot Step3: Click Settings on the main screen, choose Print, and have Mopria Print Service set to on. Step4: Start the application Step5:...

  • Page 45: How To Check The Pantum App Version In Android System Guide

    Select the document, click on the upper right corner, and click Print. Step6: Select the printer, click Print. Step7: 4. How to check the Pantum app version in Android system Guide? Step1: Please open the pantum app and click “More” in red circle.
  • Page 46 Step2: Please click on the “version” in red circle , then the version will show as below:...

  • Page 47: How To Do The Duplex Printing In The Mobile Phone From P3300Dw Printers

    5. How to do the duplex printing in the mobile phone from P3300DW printers? Step 1: Click on the option in the lower right corner of the program page Step 2：then select the “dual short ” or “dual long” per your request and then press OK...

  • Page 48: ⑥ General Settings Issues

    ⑥ General Settings Issues: 1. Is it possible to close the ‘Auto sleeping time’? We cannot close it completely. But we can change the sleeping mode from 1min to 60 minus. Please check with below pictures: Menu-- System Settings-- Sleep Time Setting—select the time you needed: (1min/5min/15min/30min/60min)

  • Page 49: How To Restore Factory Setting On P3010 /P3300 Series Printer

    When the printer is in dormant status, you can wake it up just by pressing any button or Note: sending print task. 2. How to Restore Factory Setting on P3010 /P3300 Series Printer? Click menu and to choose number by ‘page down’ on the below control panel. Step1: Click”NO.1-system set”...
  • Page 50 Click “NO.5- Restore set” in the menu setting--------“ok” Step3: Select NO.2-‘Yes’ ------then chose ‘OK” it will be done. Step4:...

  • Page 51: How To Set The Language Back To English On P3010 /P3300 Series Printer

    3. How to set the language back to English on P3010 /P3300 Series Printer? Please follow up with below steps (I will put two pictures for the different languages, if you still failed to follow up the choosing numbers, maybe you can try to change it with same words.): Click menu and to choose number by ‘page down’...
  • Page 52 Select ‘NO.2-system set’ in the menu setting (these two kinds of languages pic are the same Step2: meanings), then chose “OK” Then Select “NO.2-language set” in the system set( these two kinds of languages pic are the Step3: same meanings)---------- then chose “OK” At last select NO.2-‘English”( these two kinds of languages pictures are the same Step4: meanings)------then chose ‘OK”...

  • Page 53: How Turn On The 'Toner Save' Setting In The Printer

    4. How turn on the ‘Toner save’ setting in the printer? Please check with below pictures: Menu-- System Settings—Toner Save—Turn on 5. How to turn on the ‘ Mute Printing’ in the printer ? Please check with below pictures: Menu-- System Settings—Mute printing—Turn on...

  • Page 55: What Is My P3010 /P3300 Series Printer Specifications

    6. What is my P3010 /P3300 series printer Specifications?

  • Page 56: ⑦ Normal Printer Issue

    ⑦ Normal Printer Issue: 1. How to get the printer to print darker under Windows? It will be changed in the printer’s proprieties------“Layout”-----“Effect”--“Dark” 1. How to get the printer to print darker under Mac? Click "Print" of the “file” Step1: Click the “...

  • Page 57: How To "Add A Printer "By Manually Under Windows

    Chose “Media & Quality” in the option, select from “Draft-Normal- Best” per your request. Step3: 3. How to “add a printer “by manually under Windows? Step1: Click “add a printer” in the ‘Devices and Printers’...
  • Page 58 Step2: Please chose “the printer that I want isn’t listed” and chose ‘next” , it will be shown as below: Step3: Please chose” adds a local printer or network printer with manual settings” and chose “Next”, it will be shown as below:...
  • Page 59 Step4: Please chose “Use an existing port” and select “Next”, it will be shown as below: Step5: Please chose ‘have disked” and click “Next”, it will be shown as below:...
  • Page 60 Step6: Please chose “browse” when the windows pop up, it will be shown as below: Step7: Please chose the “INF file” in the installation package and then chose “Next” it will be done.

  • Page 61: How To "Add A Printer "By Manually Under Mac

    Step8: It will be finish to installation automatically after you pull up the printer’s USB cable. 4. How to “add a printer “by manually under Mac? At first, please follow up the instruction of the CD-ROM to install the driver with USB that is under the Step1: MAC system.
  • Page 62 Step4: Please choose the corresponding model from installed printer when pop up the dialog box. Then chose the corresponding printer’s driver which installed on PC. (It is needed to be the same with printer model.) After chose to save, it will be finished to install. If the internet needs to set up manually.

  • Page 63: How To Do Duplex Printing On Windows System

    Please chose the corresponding driver which installed on PC.(it is need to be the same with printer model.) After chose to save, it will be finished to install the internet printing. Step5: 5. How to do Duplex Printing on Windows system? Please change your printer’s properties as below steps.

  • Page 64: How To Cancel The "Duplex Printing" Under Windows

    Step3: Please choose ‘Long Edge ” or “Short Edge” in duplex printing. 6. How to cancel the “duplex printing” under Windows? Please change your printer’s properties as below steps. Step1: Please chose the model of your printer in “device and printer” Step2: Double left click the printer-printer’s properties –preferences Step3:...

  • Page 65: How To Cancel A Printing Job In The Queue

    7. How to cancel a printing job in the queue? Regarding the issue about your printer, please kindly check with below steps, you need to end the printing job in the printing queue: Step1： Please double click your model of your printer in the ‘printer and device”, the picture will be shown as below: Step2：...

  • Page 66: Why It Will Be Smoked When Printing

    Step3：Please chose “cancel”, it will stop printing job. 8. Why it will be smoked when printing? The smoking is water vapor, which is caused by the printing environment and paper status. When we do the printing, the fuser unit will heat the paper to around 180 °C, so during paper out of the printer, it would exchange its temperature with surrounding environment.
  • Page 67 Step2: Click "Properties" of the printer Step3: Please check your original port in the port and keep it in mind...
  • Page 68 Step4: Please change your original port to “FILE:Print to File”. Step5: Please choose any file you want to print and save it on the ‘Desktop’ as “123.”...

  • Page 69: How To Do When It Shown "0X000000709" Error

    Step6: Please find the ‘123.prn” file on the desktop and send it to us. Step7: change your port back to your original port as Step 3 11. How to do when it shown “0x000000709” Error？ Reason: 1. The compatibility issue about Windows system...
  • Page 70 2. When both of windows and XP sharing the same network, and the XP as the main host will be led to this problem. Solution A: Step1: Select “Manage” in the “This PC”. Step1: Select “Manage” in the “This PC”. Step2: Select “windows firewall”...
  • Page 71 Solution B: Step1: Select “Manage” in the “This PC”. Step2: Select “Print Spooler” and right click to “run” it. Restart your computer after you run the windows firewall. Step3: Please enter “win+ R” and open “operation” window, please enter the IP address which is from the sharing this printer’s XP computer and then press “Enter”...

  • Page 72: How To Change The Printing Port Is Available When It Showed" Printing Port Is On Used

    Step4: please Right click “connect” in the listed printer. It will be installed the driver directly. Step5: After done all above steps, you will see the connected printer in the “ Devices and printers” 12. How to change the printing port is available when it showed” Printing port is on used”.

  • Page 73: How To Download The User Manual Successfully

    Step3: Click PC table “start"-"printer and fax”, chose any of the printer copy, the mouse right click on the “printer property"--"port”, then chose the customer no need the printer copy port of all the printers, and click "delete port"-"confirm". At last reconnect to the printer and reinstall the driver. 13.
  • Page 74 Click ‘User Guide’ at the left corner of the installation interface. Step2: Option B) Please download the user manual from our official website. Please log in the website: http://global.pantum.com/global/. Step1:...
  • Page 75 Enter your model of your printer in the blank of the below picture Step2: Select the model of your printer. Step3:...

  • Page 76: How To Register For Printer Warranty On-Line

    Chose the corresponding language you are using which stat to download the user manual. Step4: 14. How to register for printer warranty on-line? Step1: Register your account in the website: https://service.global.pantum.com/user/login/register.html...
  • Page 77 Step2: Log in your account with password: Step3: Please chose “Product Registration”, the picture will be shown as below: Step4: At last, you can register for your printer at the below of page, it will be done.

  • Page 78: How To Print Information Pages From P3010 /P3300 Series Printer

    15. How to Print Information Pages from P3010 /P3300 Series Printer? Take P3300 Printer for example, Click on Operation panel: 1.Menu setting→5. Info report→2. Prt Info Page Click menu and to choose number by ‘page down’ on the below control panel. Step1: Click “5-Prt Info.report”...

  • Page 79: How To Print Network Configuration Information Pages From P3010 /P3300 Series Printer

    Select NO.2-‘Info Page’ ------then chose ‘OK” it will be done. Step3: 16. How to Print Network configuration Information Pages from P3010 /P3300 Series Printer? Take P3300 Printer for example, Click on Operation panel: 1.Menu setting→5. Prt Info report→4. NetConf Pg Click menu and to choose number by ‘page down’...

  • Page 80: How To Do Duplex Printing On Mac System

    Select NO.4-‘ NetConf Pg ’ ------then chose ‘OK” it will be done. Step3: 17. How to do Duplex Printing on Mac system? click on “file ” then select “print” Step1: then select the “Two-Sided” option and then try to print it. Step2:...

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