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Table of Contents
Troubleshooting
Related Manuals for Pantum PT14C2A Series
Summary of Contents for Pantum PT14C2A Series
- Page 1 Pantum PT14C2A Series CM2100 Series Color laser multifunction printer (FB model)
- Page 2 The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG,Inc. and any use of such marks by Zhuhai Pantum Electronics Co., Ltd. is under license. Other trademarks and trade names are those of their respective owners. Wi-Fi Direct, Wi-Fi Protected Setup (WPS), WPA, WPA2, WPA3 and Wi-Fi Protected Access are marks of the Wi-Fi Alliance.
- Page 3 Using this product to copy, print, scan certain documents or images or make other forms of operations may be prohibited by the local laws. If you are uncertain about the legality of using this product for certain documents or images, you should consult your legal advisor in advance. Safety Precautions Disconnect the power supply The product should be placed close to or easily accessible to power sockets, so as to allow easy...
- Page 4 Safety Warning Please note the following safety warnings before using the printer: Warning There is a high-voltage electrode inside the printer. Before cleaning the printer, make sure the power is turned off! Plugging and unplugging the power cord plug with a wet hand may result in an electric shock.
- Page 5 Safety Information Conventions CAUTION: A caution indicates a potentially hazardous situation that could injure you. Note:A note indicates the information that could help you or something that could damage the product hardware or software. Different types of caution statements include: CAUTION - POTENTIAL INJURY: Indicates a risk of injury.
- Page 6 of fire or electrical shock. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it. CAUTION - SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet) are properly installed in their marked plug-in ports.
- Page 7 CAUTION - ROTATING FAN BLADES: To avoid the risk of laceration from moving fan blades, turn off the printer and unplug the power cord from the electrical outlet before accessing areas marked with this symbol. CAUTION - POTENTIAL INJURY: This product uses lasers. Use of controls or adjustments or performance of procedures other than those specified in the User’s Guide may result in hazardous radiation exposure.
- Page 8 Precautions Precautions before Using the Printer: 1. Read and understand all instructions; 2. Familiarize yourself with the basic principles associated with operating electrical appliances; 3. Comply with all warnings and instructions marked on the equipment or specified in the manual supplied with the equipment;...
- Page 9 23. This product is sold as a complete machine. The consumers can go to Pantum Aftersales Service Centre to purchase parts they need. If the product sold is inconsistent with the package list, please go to the specified Aftersales Service Centre to solve the problem;...
- Page 10 Radio Equipment Directive 2014/53/EU is only applicable to models with Wireless function. The manufacturer of this product is: Zhuhai Pantum Electronics Co., Ltd., Building 02,06 and 08,No.888 Shengping Avenue, Pingsha Town, Zhuhai City, Guangdong Province, 519000 PR China A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
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Page 11: Table Of Contents
Table of Contents 01 Before Using the Printer ......................... 1 Product View ..........................1 Control Panel ..........................3 Function of power indicator ....................4 02 Paper and Print Media ........................5 Paper Specification ........................5 Special Paper ..........................6 Einlegen von Papier ........................7 Load in the standard feed tray ..................... - Page 12 Copying function ........................24 Common copying setting ......................24 Multipage ..........................25 Duplex copy ......................... 26 ID copy settings .......................... 28 Receipt setting ..........................28 09 Scan ............................... 29 Pull Scan ............................. 29 Windows system scan ......................29 macOS System Scan ......................30 Push Scan ...........................
- Page 13 Common Problems ......................56 Image Defects ........................58 12 Product Specifications ......................... 63 Overview of the Specifications ....................63 Print Specifications ........................65 Copy Specifications ........................65 Scan Specifications ........................65...
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Page 14: Before Using The Printer
Before Using the Printer Product View Side view Control Panel Indicate printer status to conduct set operation. Standard exit For storing the printed paper. To open the front cover to take out the laser toner cartridge. Front Cover For placing media to be printed in multi-purpose tray. Multipurpose feed tray Width guide plate of Slide paper deflector to adapt to paper width. - Page 15 Rear View For connecting product to computer with USB USB Interface cable. Network Interface(applicable to For connecting product to network with network models supporting network function) cable. Power Interface For connecting product to power with power cord. Note: • Printer appearance may differ because of various models and functions, so the schematic diagram is only for your reference.
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Page 16: Control Panel
Control Panel Overview of control panel Name Functions • Turn the power on or off and press this button under Ready state to enter energy-saving mode. Power switch • Press and hold this button for more than 2s to turn the printer power off. -
Page 17: Function Of Power Indicator
• Scroll through the menus and options. • Increase 1 copy on the ready interface of Copy mode. Menu • Open the main menu of control panel Back • Return to the previous menu. • Scroll through the menus and options. Down •... -
Page 18: Paper And Print Media
Paper and Print Media Paper Specification Plain paper1(70~89g/m²), Plain paper2(90~105g/m²),thin Media Type paper(60~69g/m²) A4,A5,A5L,A6,Legal,Letter,JIS-B5,ISO B5, Executive, Media size Folio,Oficio,Statement,16K,32K,Big 16K,Big 32K,B6,Customize Standard feed paper tray Media weight 60~105 g/m² Maximum capacity of 250 pages(80 g/m²) the tray Plain paper1(70~89g/m²), Plain paper2(90~105g/m²),thin paper(60~69g/m²),thick paper1(106~130g/m²), thick Media Type paper2(130~176g/m²), thick paper3(177~200g/m²), Label paper... -
Page 19: Special Paper
Special Paper This printer supports using the special paper for printing. Special paper includes: label paper,envelope, transparent film, thick paper,carton paper, thin paper. Note: • When using special paper or print media, be sure to select matched print type and size in the print settings so as to get the best print effect. -
Page 20: Einlegen Von Papier
Einlegen von Papier Note: • Druckeraussehen konnte unterschiedlich wegen seine Modelle sein. Die schematische Darstellung ist nur zum Informationszwecken. Load in the standard feed tray :To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices after setting up the printer, turn the printer off, and unplug the power cord from the electrical outlet before continuing. - Page 21 2. Flex, fan out and align the paper edges before loading. 3.Load the paper with the printable side facing up. Note: • For single-sided printing, load the paper with the printing side facing up and the header facing the inside of the tray. •...
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Page 22: Install The Multipurpose Feed Tray
4. Adjust the guide to match the size of the loaded paper. 5. Insert the tray. Install the multipurpose feed tray 1. Adjust the guide to match the size of the loaded paper. -
Page 23: Paper And Manuscript Use Process
2. Load a sheet of paper with the printable side facing up. Note: • For single-sided printing, load the paper with the printable side facing up and the top edge going into the printer first. • For better printing effect, it is recommended to use new, undamaged paper. 3. -
Page 24: Driver Installation And Uninstallation
2. Connect the printer to computer via USB cable, then power the printer on. 3. Insert the accompanying installation disk into the computer CD drive, or log in to Pantum official website (www.pantum.com) to download the drive. -
Page 25: Uninstall Driver
The information on your computer screen may differ because of multiple operating systems. 1. Click "Go" - "Applications" - "Pantum" - "Utilities" - "Pantum Un-install Tool". 2. Delete the driver as instructed in the pop-up Uninstall window. -
Page 26: Wired Network Setup (Applicable To Wired Network Models)
Wired network setup (applicable to wired network models) In case printers support wired network printing, they can be connected to network to control printer to print in wired network mode. Set IP Address The IP address of the printer may be automatically obtained through DHCP function or set manually. -
Page 27: Wireless Network Setup (Applicable To Wi-Fi Models)
Wireless network setup (applicable to Wi-Fi models) Based on the model, the printer model with Wi-Fi print function supports two types of wireless network connection: Wi-Fi Station and Wi-Fi Direct. Usually, only one connection is enabled between the computer and the printer at a time. Wi-Fi Station:connecting to a wireless device via router 1. -
Page 28: Wireless Network Setup Tools
1) Windows system: Click the “Start menu” – “All programs” - “Pantum” Product name – “Wireless network setup tool”. 2) macOS system: click "Go" - "Applications" - "Pantum" - "Utilities" - "Wireless Network Configuration Tool" on the computer Finder menu bar. How to disable the Wi-Fi network connected Connect the wireless network in infrastructure mode by the steps above. -
Page 29: Web Server
Web server You can manage printer setup via the embedded Web server. Visit the embedded Web server 1. Turn on the power of printer and computer. 2. Connect the printer to network to ensure that the printer is connected to the network where the computer is connected to. -
Page 30: Print
Print Print Function You can set the print function through "Start"-"Devices and Printers"- select corresponding printerright click – set print function in "Printing preferences". Some functions are as follows: Functions Diagram Color Printing Monocolor printing Collate Print Reverse Print N-in-1 Poster Print(for Windows Operation System only) Zoom Print... -
Page 31: Duplex
Custom Size Note: • You can realize poster printing feature by selecting 2x2 poster printing in multipage. • You can enable printing preference and click the help button to view detailed function description. Duplex The printer supports duplex printing of plain paper. Note: •... -
Page 32: Print Without Margins
Print without margins This printer supports borderless printing, so you can set the margins for the printed image by following these steps. The operation steps are as follows: The Windows 10 system is taken as an example in the following steps. The information indicated on your computer screen may vary from operating system to operating system. -
Page 33: Red Auto Enhancement Function
Red Auto Enhancement function When the red content on the printed portrait does not meet the expectation, you can try to adjust the color of the portrait via the "Red Auto Enhancement" function. The operation steps are as follows: The Windows 7 system is taken as an example in the following steps. The information indicated on your computer screen may vary from operating system to operating system. - Page 34 5. In the interface of "Red Enhancement Option Setting", click the "Print A Color Atlas" button to print the color atlas. 6. Drag " " onto the portrait to be adjusted, and adjust the value of "Print A Color Atlas" as required by referring to the printed color atlas.
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Page 35: Set Transfer Print Parameters
Set transfer print parameters If the printed image is mottled or blotchy-looking, you can try to adjust the transfer print parameters through Printer Setup. The steps are as follows: (Suitable for printers installed via USB connection) Windows 7 is taken as the example in the following operation. The information on your computer screen may differ because of multiple operating systems. - Page 36 Note: • You can also set transfer print parameters through buttons on control panel.
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Page 37: Copying
Copying Copying function Copying function Instructions Color It is used for color or monochrome copying. Copy source Set the paper size of the originals. Copy To Set the paper size and type of the specified tray. Image quality Set the definition mode to improve the copying effect. Common copying Intensity Adjust deep-light copying effect by setting intensity. -
Page 38: Multipage
Multipage A 2- or 4-page file can be copied on a piece of paper through N-in-1 setting, and copying with the glass platen is supported. The multipage includes 3 modes: (1)Two-in-one: (2)Horizontal four-in-one: (3) vertical four-in-one: Note: • "Multipage” and “resizing function” cannot be set at the same time. -
Page 39: Duplex Copy
Duplex copy You can use the glass platen for manual duplex copy. There are 4 modes in total for duplex copying: 1. One-sided → One-sided: 2. One-sided → Two-sided: 3. Two-sided → One-sided: 4. Two-sided → Two-sided:... - Page 40 Steps to use Manual Duplex Original Copying Manual Duplex printing steps are as follows. Take “Duplex→Duplex” mode as example. 1. Put the original into the glass platen with its front side downward, and make sure that there is paper in the tray. 2.
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Page 41: Id Copy Settings
4. After copying the first side, open the upper cover of the glass platen, turn the long edge of the original for 180 degrees (with B side down) on the glass platen, and close the upper cover of the glass platen. Note: •... -
Page 42: Scan
Pantum Scan Application Operation Steps: 1. Double click on "Pantum Scan Application" on the computer. 2. The prompt window is shown as below: 3. Set Scan in the right list. Click "Scan" on the bottom right corner and start scan. -
Page 43: Macos System Scan
• Images in the format of BMP, JPG, TIF, PDF, PNG, and OFD can be scanned by the Pantum scanning application software. The image text recognition is available for documents in the format of DOCX, XLS, XLSX, PPTX, TXT and searchable PDF. (If you need to use the image text recognition function, please download and install the OCR software according to the interface prompts after the driver installation. -
Page 44: Push Scan
Push Scan This section introduces how to scan documents into the PC, Email and FTP through the control panel of the printer. Note • The document with single scan to PC/Email/FTP can be saved as PDF, TIFF,JPEG or OFD. Scan to PC You may operate the printer's control panel to scan a file to PC. -
Page 45: Scan To Ftp
Scan to FTP Be sure the user is in an Internet-connected environment in scanning files to FTP server. If you want to scan large files, you may need to input the server address, user name and password to log in the server, with specific operation steps as below: 1. -
Page 46: Routine Maintenance
Routine Maintenance Note: • Printer appearance may differ because of different models and functions, so the schematic diagram is only for your reference. Cleaning the Printer :Some parts of the printer are still in high temperature within a short time after use. To prevent burns, please don’t directly touch places labeled with high temperature warning in contact with internal components after opening the printer’s front or rear. - Page 47 1.Turn off the printer, and then unplug the power cord from the electrical outlet. 2. Remove the paper from the standard exit and feed tray. 3. Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum. 4.
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Page 48: Replacing Parts And Consumables
Replacing parts and consumables 1. Use and maintenance of toner cartridge. Please use the original toner cartridge for better printing quality. Please pay attention to the following items while using the toner cartridge: • Please keep the toner cartridge in a dry and dark place. •... -
Page 49: Replacing The Toner Cartridge
Replacing the toner cartridge Note: • If the tray is unfolded, remove it before replacing the toner cartridge. 1. Open the front cover, and then push it down hard. - Page 50 2. Pull out the toner cartridge tray. 3. Remove the used toner cartridge.
- Page 51 4. Unpack the new toner cartridge. Note: • Do not expose the bottom of the toner cartridge to direct light. Prolonged exposure to light may cause print quality problems. • Do not touch the bottom of the toner cartridge. Otherwise it will affect the quality of future print jobs.
- Page 52 6. Insert the toner cartridge tray, and then close the cover.
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Page 53: Replacing The Waste Toner Bottle
Replacing the waste toner bottle 1. Remove the used waste toner bottle. Note: • To avoid toner leakage, keep the waste toner bottle upright. 2. Unpack the new waste toner bottle. 3. Insert a new waste toner bottle. -
Page 54: Replace The Tray
Replace the tray 1. Remove the used tray. 2. Unpack the new tray. 3. Insert a new tray. -
Page 55: Move The Printer
Move the printer Move the printer to another location :To avoid the risk of electrical shock, do not place or use this product near water or wet locations. :If the printer weighs more than 18 kg, then it requires two or more trained personnel to lift it safely. -
Page 56: Troubleshooting
Troubleshooting Please read this section carefully. It may help you to solve common problems encountered during the printing process. If the problems persist, please contact Pantum Aftersales Service Centre. Prior to handling common problems, first check that: • The power cord is connected correctly and the printer is powered on. -
Page 57: Use Recommended Paper
• Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • After loading the paper, push the tray into the printer. Use recommended paper • Use only recommended paper or special media. •... -
Page 58: Locate Jammed Paper
Locate jammed paper Paper jam locations Standard exit Multipurpose feed tray Standard feed tray Rear cover... -
Page 59: Cleaning Jammed Paper
Cleaning Jammed Paper Paper jam in the automatic tray 1. Remove the tray. 2. Remove the jammed paper. Note: • Make sure that all paper fragments are removed. 3. Insert the tray. - Page 60 4. Open the rear cover. :The inside of the printer might be hot. To reduce the risk of injury by a hot component, allow the surface to cool before touching it. 5. Remove the jammed paper. Note: Make sure that all paper fragments are removed. •...
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Page 61: The Paper Is Jammed In The Manual Feed Tray
The paper is jammed in the manual feed tray 1. Remove the standard feed tray and press the blue unlock button on the left. 2. Pull out the jammed paper. - Page 62 3. Press and push up the metal plate to return it to its original position. 4. Push the standard feed tray in.
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Page 63: Paper Jam In The Manual Tray
Paper jam in the manual tray 1. Open the front cover, and then push it down hard. 2. Remove the jammed paper. Note: • Make sure that all paper fragments are removed 3. Close the front cover. -
Page 64: Paper Jam In The Rear Cover
Paper jam in the rear cover 1. Open the rear cover. :The inside of the printer might be hot. To reduce the risk of injury by a hot component, allow the surface to cool before touching it. 2. Remove the jammed paper. Note: •... - Page 65 • Fuser area...
- Page 66 • Below the fuser area • Duplex unit 3. Close the cover.
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Page 67: Software Failure
Software Failure Problem Solution Reinstall the printer driver. The printer icon is not displayed in the Ensure that the USB interface cable and the power cord are “Device and Printer” folder. properly connected. The printer is in Ready mode but it will If the failure still exists after restarting the printer, please not perform any print job. -
Page 68: Error Message
Please cancel the current scan job or Scanner is Busy With other scan jobs. wait for the completion of other scan jobs. Please contact Pantum Customer Scan failed Scanner internal failure. Service. Note: • If the problem persists, please contact the customer service center. See the Guarantees... -
Page 69: Common Troubleshooting
Poor print See details in Image Defects. See details in Image Defects. printing quality • Please contact Pantum Failed to copy • The scanner is damaged. Customer Service. Problems in • The scanner is dirty or • Clean the scanner. copying Copy Image defective. - Page 70 • Please install printing medium correctly; please print with • The print media has been manual feed tray if special loaded incorrectly. printing medium is used to print. Paper feed • The print media is out of the • Please use the print media failure supported media range.
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Page 71: Image Defects
Image Defects Problem Cause Solution • Toner cartridge is not installed • Pull out the toner cartridge tray, remove properly. the toner cartridge, then insert the toner cartridge, and insert the toner cartridge tray. Blank or white pages • A higher density is set when •... - Page 72 • A lower density is set when • Please correctly use the medium printing. conforming to the specifications. • The print media does not meet the • Adjust the toner density from usage specification. For example, “Printing Preferences” according to the print media is textured, damp, your operating system, or by selecting or too rough.
- Page 73 Single color or black • The scanner is damaged. • Please contact Pantum Customer images Service. • The tray fails to load the media • Please load the paper correctly.
- Page 74 • Clean the scanner or the platen • Scanner Light bulb has glass. smudges. • Please contact Pantum Customer Service. • The scanner is damaged. • Toner cartridge is not installed • Pull out the toner cartridge properly.
- Page 75 • The toner cartridge • It is recommended to replace with the original toner cartridge. is damaged. • Please contact Pantum Customer Service. Repetitive defects Note: • The faults above can be mitigated by cleaning or replacing the cartridge. If the problem persists, please contact the customer service center.
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Page 76: Product Specifications
Note: • Specification values are slightly different for different models of printers with different functions. These values are based on the initial data. For more information about the latest specification, please visit: www.pantum.com. Overview of the Specifications Product Size(W*D*H) 400mm*400mm*298.5mm... - Page 77 Network standby:wireless<8.00W;without wireless<2.00W Shutdown: ≤0.50W Power Consumption sleep: ≤1.00W Standby: ≤50.00W TEC: conforming to requirements of Chinese energy efficency rating Microsoft Windows XP/ Windows 7/ Windows 8.1/ Windows 10/ Windows 11/Windows Server 2012/2016/2019/2022(32/64 Bit) macOS10.10/10.11/10.12/10.13/10.14/10.15/11.5/11.6/12.0.1/12.3/12.4/ 12.5/12.6/13.1 Linux Ubuntu 16.04(32/64 Bit)/ Ubuntu 18.04/Ubuntu 20.04/Ubuntu Operating system 22.04(64 Bit)/ Astra Linux Special Edition V1.6/Redhat 8.0/Debian 10.0/Centos 7/Centos 8.2(32/64 Bit)
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Page 78: Print Specifications
Print Specifications Print Speed 20ppm(A4)/21ppm(Letter) Black & White: ≤10s Print Time of First Page Color: ≤15s Print Language Copy Specifications Copy Speed 20cpm FCOT Flatbed <17 s Other Copy ID copy, Receipt copy, N-up copy, Clone copy Functions Scan Specifications Scan Type Flatbed Scanning speed...