Pantum P3000 Series User Manual
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Pantum P3000 Series User Manual

High-speed monochrome laser printer
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See also: Maintenance Manual
User Guide
Pantum P3000 Series
High-speed Monochrome Laser Printer
It is recommended that you read this Guide carefully before using the printer

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Summary of Contents for Pantum P3000 Series

  • Page 1 User Guide Pantum P3000 Series High-speed Monochrome Laser Printer It is recommended that you read this Guide carefully before using the printer...

  • Page 2: Legal Notice

    To protect your vital interests, please read the following statements carefully. Legal Notice Trademark Pantum and Pantum logos are registered trademarks of Zhuhai Seine Technology Co., Ltd. Microsoft, Windows, Windows server and Windows Vista are trademarks registered by Microsoft Corporation in the United States and/or other countries/regions.

  • Page 3: Safety Precautions

    Safety Precautions Laser Safety Laser radiation is harmful to the human body. Since the laser components are completely sealed within the printer, laser radiation will not leak. To avoid laser radiation, please do not disassemble the printer at discretion! The printer follows the provisions of Class 1 laser products under CFR standard. The printer has an integrated Class III B laser diode, which does not emit radiation among laser components.
  • Page 4 Precautions Precautions before Using the Printer: 1. Read and understand all instructions; 2. Familiarize yourself with the basic principles associated with operating electrical appliances; 3. Comply with all warnings and instructions marked on the equipment or specified in the manual supplied with the equipment; 4. If the operating instructions conflict with the safety information, please refer back to the safety information, as you may have misunderstood the operating instructions. If you cannot resolve the conflicts, please call the Customer Service Hotline or contact a service representative for help;...

  • Page 5: Regulatory Information

    Regulatory Information This symbol indicates that, at the end of your product’s life, it must not be discarded as domestic waste. Instead, you should dispose of your used equipment at a designated collection point for the recycling of waste electrical and electronic equipment.

  • Page 6: Table Of Contents

    TABLE OF CONTENTS 1. BEFORE USING THE PRINTER ....................1-2 1.1. PACKING LIST ........................1-2 1.2. COMPONENTS OF THE PRINTER ..................1-3 1.3. TONER CARTRIDGE ......................1-5 2. PAPER AND PRINT MEDIA ......................2-2 2.1. PAPER SPECIFICATIONS .....................2-2 2.2. SPECIAL PAPER ........................2-3 2.3. LOADING PAPER ........................2-4 2.3.1.
  • Page 7 8.1.3. INTERNAL JAM .........................8-4 8.1.4. PAPER JAM IN THE FUSER UNIT ..................8-5 8.1.5. DUPLEX UNIT JAM ......................8-6 8.2. SOFTWARE FAILURE ......................8-7 8.3. COMMON TROUBLESHOOTING ...................8-7 8.3.1. COMMON PROBLEMS .....................8-7 8.3.2. IMAGE DEFECTS ......................8-8 9. PRODUCT SPECIFICATIONS .......................9-2 9.1. OVERVIEW ..........................9-2 9.2.

  • Page 8: Printer

    BEFORE USING THE PRINTER CHAPTER 1. BEFORE USING THE PRINTER ......................2 1.1. PACKING LIST ...........................2 1.2. COMPONENTS OF THE PRINTER ...................3 1.3. TONER CARTRIDGE ........................5...

  • Page 9: Before Using The Printer

    1. BEFORE USING THE PRINTER 1.1. PACKING LIST When you open the package, make sure that the following parts are included in the package: Parts Name Quantity Printer Toner Cartridge USB interface cable Power cord CD-ROM Quick Setup Guide Pantum Warranty Note: • The warranty card may not be included in some regions.

  • Page 10: Components Of The Printer

    1.2. COMPONENTS OF THE PRINTER | Front view Output Bin: It is used to store the printed paper Control Panel: Indicates the print status Output Tray: Prevents the printed paper from falling Front Cover: The toner cartridge can be removed by opening the front cover Manual Feeder Tray: The print media can be manually inserted by opening the front cover of the manual feeder tray Manual Feeder Tray Guides: Adjusts to the width and height of the paper...
  • Page 11 | Rear view USB Interface: For connecting directly to the computer Network Interface (optional): For connecting the printer to the network Power Socket: For connecting the power cord Rear Cover: It can be opened to check for jammed paper Duplex printing unit: For release of paper jammed during duplex printing at the back of the printer...

  • Page 12: Toner Cartridge

    • The consumable capacity may vary depending on the type used. • For optimal print quality, it is not recommended to use anything other than original Pantum branded consumables. • The warranty excludes damage caused by using non-Pantum original consumables.

  • Page 13: Paper And Print Media

    PAPER AND PRINT MEDIA CHAPTER 2. PAPER AND PRINT MEDIA ......................2 2.1. PAPER SPECIFICATIONS ......................2 2.2. SPECIAL PAPER ........................3 2.3. LOADING PAPER ........................4 2.3.1. LOADING INTO THE AUTOMATIC FEEDER TRAY ............. 4 2.3.2. LOADING INTO THE MANUAL FEEDER TRAY..............5 2.4.

  • Page 14: Paper And Print Media

    3. Some print media may meet all the standards for use contained herein, but may still result in an unsatisfactory print effect. This may be due to incorrect operation, inappropriate temperature and humidity, or other factors beyond the control of Pantum. Before purchasing large quantities of print media, make sure that the print media meets the specifications detailed in this User Guide. 4.Using print media that does not meet these specifications may cause...

  • Page 15: Special Paper

    2.2. SPECIAL PAPER This printer supports the use of special printing papers. Special paper includes: label, envelope, transparency, thick, etc. Note: • When using special paper or print media, be sure to select the appropriate paper type and size in the printer settings so as to get the best print effect. | Please observe the following recommendations: Types of print media Correct Practices...

  • Page 16: Loading Paper

    2.3. LOADING PAPER 2.3.1. LOADING INTO THE AUTOMATIC FEEDER TRAY 1. Slide out the automatic feeder tray from the printer. 2. Adjust the automatic feeder tray’s paper length and width guides to the desired paper size slot; so that they are consistent with the length and width of the paper. Note: •...

  • Page 17: Loading Into The Manual Feeder Tray

    4. Raise the output tray to avoid the printed paper from slipping and falling. Note: • It is recommended that you raise the output tray to prevent the paper from slipping and falling after printing. If you choose not to raise the output tray, we recommend that you immediately remove the printed paper from the printer.
  • Page 18 3. Slide the paper guides inside the manual feeder tray to match the size of both sides of the paper. Do not exert too much force, otherwise it will cause the paper to jam or skew. 4. Put the print media, such as the envelope or transparency into the manual feeder tray with both hands until the front end of the envelope or transparency contacts the correction roller.

  • Page 19: Non-Printable Area

    2.4. NON-PRINTABLE AREA The shaded area indicates the non-printable area. Top and bottom Left and right Usage Paper Size margins (A) margins (B) 5 mm (0.197 in) 5 mm (0.197 in) Printing Letter 5 mm (0.197 in) 5 mm (0.197 in) 2.5.

  • Page 20: Installing And Uninstalling Driver Software

    INSTALLING AND UNINSTALLING DRIVER SOFTWARE CHAPTER 3. INSTALLING AND UNINSTALLING DRIVER SOFTWARE ..............2 3.1. WINDOWS-BASED DRIVER ......................2 3.1.1. DRIVER INSTALL ........................2 3.1.2. DRIVER UNINSTALL ......................8 3.2. INSTALLING THE DRIVER SOFTWARE ON A MAC SYSTEM ..........10...

  • Page 21: Installing And Uninstalling Driver Software

    The user’s identity will be verified before the program starts running. If the user is an administrator, this interface will display. If the user is a not an administrator, the “Insufficient privileges. Please install Pantum P3000 Series Printer with administrator privileges.” prompt will pop up.
  • Page 22 Then the Next button becomes active. The driver installation software provides users with help and other resources in HTML format relating to the Pantum P3000 Series printers. Users can click on User Guide on the interface to read the corresponding documents.
  • Page 23 4) Search for Printers After selecting “I Agree” and clicking Next, you will be taken to the Search for Printers interface and the program will automatically search for the appropriate printer device connected to the computer or to the network. 5) Select Printer If the appropriate printer device is detected, you will be automatically taken to the Select Printer interface.
  • Page 24 If the appropriate printer device is not detected, click Next, the dialog box “No printer has been detected. Do you still want to proceed with the installation?” will pop up. If you select Yes, the program will proceed with the installation and take you to the Copy interface.
  • Page 25 7) Driver Installation If Windows cannot verify the publisher of this driver software during the driver installation process, you will be asked if you still wish to proceed with the installation. You need to click “Continue Anyway” or “Always Install this Driver Software”, otherwise the installation will be unsuccessful (the warning pop-ups may differ slightly depending on the operating systems).
  • Page 26 8) Completing Installation After the driver installation progress bar shows that the installation is complete, you will be taken to the Installation Complete interface. Click the Done button to complete the installation of the printer driver, carry out online product registration which can provide online services and other information, and set this printer as the default printer.
  • Page 27 3.1.2. DRIVER UNINSTALL 1) Selecting the Uninstall Mode In the Start menu, select the Pantum Uninstall entry to launch the Uninstall wizard, or find the Add/Remove option in the control panel, find the relevant Pantum options, and click Change and Delete, a Welcome interface will pop up.
  • Page 28 3) Uninstall Progress Interface Click Next to enter the uninstall interface. 4) Done Interface After the progress bar shows that the process is complete, you will be taken to the Done interface. Click the Done button to complete the uninstall.
  • Page 29 3.2. INSTALLING THE DRIVER SOFTWARE ON A MAC SYSTEM The Mac driver installer operates via the PackageMaker software that comes with the Mac OS X system. The installation steps are basically the same as when installing other Mac software and are divided into: introduction, license, destination volume, type of installation, installation, summary.
  • Page 30 2. License An illustration of the contents of the License Agreement is shown below: Click Continue, the “To continue installing the software, you must agree to the terms of the software license agreement” dialog box will pop up. Click “Agree” to accept the License Agreement and continue the installation. 3-11...
  • Page 31 3. Destination Volume Select the installation disk, then the following view will display; Click Continue to display the installation-related information. Note: • In Mac OS X 10.4, you will enter this interface directly, but in Mac OS X 10.5 and later systems, you will enter the Installation Type option interface first. You should click the Change Install Location button to jump to the Destination Volume.
  • Page 32 Click Install, the following prompt box will pop up. After logging in as an administrator and getting permission, you can continue with the installation. 5. Install An illustration of the installation progress bar is shown below: Click Continue to display the Installation Complete interface. 3-13...
  • Page 33 6. Summary An illustration of the Installation Complete interface is shown below: 3-14...

  • Page 34: Network Settings (For Network Models)

    NETWORK SETTINGS (FOR NETWORK MODELS) CHAPTER 4. NETWORK SETTINGS (FOR NETWORK MODELS) ................2 4.1. INSTALLING THE PRINTER ONTO THE NETWORK ............... 2 4.2. SETTING NETWORK PRODUCTS ....................3 4.2.1. VIEWING OR CHANGING NETWORK SETTINGS ............. 3 4.2.2. SETTING OR CHANGING THE LOGIN PASSWORD OF A WEB PAGE ......3 4.2.3.
  • Page 35 4. NETWORK SETTINGS (FOR NETWORK MODELS) You may need to set some network parameters for the printer. These parameters can be set from the embedded Web server. 4.1. INSTALLING THE PRINTER ONTO THE NETWORK In this setting, the printer is directly connected to the network and can be set to allow all computers on the network to print directly from the printer.

  • Page 36: Viewing/Changing Network Settings

    4.2. SETTING NETWORK PRODUCTS 4.2.1. VIEWING OR CHANGING NETWORK SETTINGS You can use the printer embedded Web server to view or change its IP settings. 1. Print DEMO Information Page, for viewing the printer's IP address information. In the idle state, long press the control panel button (as shown below) to print the DEMO page. 2.
  • Page 37 4.2.3. IP ADDRESS The printer’s IP address can be automatically set through the DHCP function and can also be set manually. | Automatic Setting The DHCP automatic setting function is enabled by default. 1. Connect the printer to the network via a network cable and complete the startup preparation work;...

  • Page 38: Printing Mode

    PRINT CHAPTER 5. PRINT ..............................2 5.1. PRINT FUNCTION ........................2 5.2. OPENING HELP DOCUMENT ....................3 5.3. PRINTING MODE ........................4 5.3.1. PRINTING WITH THE AUTOMATIC FEEDER TRAY ............4 5.3.2. PRINTING WITH THE MANUAL FEEDER TRAY ..............5 5.4. AUTOMATIC DUPLEX ........................5...

  • Page 39: Print

    5. PRINT 5.1. PRINT FUNCTION The following print functions can be achieved by setting various properties in the Printing Preferences. Functions Diagram Automatic Duplex Collate Reverse Print N-in-1 Poster Printing (Only for Windows system) Zoom Print Custom Size...

  • Page 40: Opening Help Document

    Note: • You can select the 2 x 2 Poster printing in N-in-1 to use the poster printing function. • You can open the Printing Preferences and click the Help button to view an explanation of the specific function. For information on how to open the help document, see Section 5.2. 5.2. OPENING HELP DOCUMENT (Only for Windows system) You can open the Printing Preferences and click the Help button.

  • Page 41: Printing Mode

    The Help Document contains the printer’s User Guide. 5.3. PRINTING MODE The printer offers two printing modes, namely, printing with the automatic feeder tray and printing with the manual feeder tray. It prints with the automatic feeder tray by default but it will print with the paper in the manual feeder tray first if there is print media in the manual feeder tray.

  • Page 42: Printing With The Manual Feeder Tray

    5.3.2. PRINTING WITH THE MANUAL FEEDER TRAY When loading paper into the manual feeder tray, the printer will automatically switch to manual feed mode. Note: • The manual feed mode will feed paper from the manual feeder tray first when paper is loaded into the manual feeder tray. • Generally, the manual feeder tray is used to print on special paper, such as envelopes, transparency films, etc., and only one piece of paper can be loaded at a time.
  • Page 43 2. The printer supports automatic duplex with the automatic feeder tray and automatic duplex with the manual feeder tray. 1) Automatic duplex with the automatic feeder tray Ensure that a certain amount of media is loaded into the automatic feeder tray before printing. 2) Automatic duplex with the manual feeder tray Feeding paper from the manual feeder tray for automatic duplex When you put paper into the manual feeder tray, the printer will give priority to using the print...
  • Page 44 Follow the steps below for automatic duplex (Only for Windows system) : 1. Open the print job to be printed from the application (such as Notepad). 2. Select Print from the File menu. 3. Select the Pantum printer with the appropriate model. 4. Click the Preferences or Properties button to configure the print settings.
  • Page 45 5. Select the Basic tab in the Duplex area and select the Long Edge or Short Edge options. 6. Click Print to complete the print settings and to carry out the automatic duplex. Note: • It is recommended that you raise the output tray to prevent the printed paper from sliding out of the output bin. If you choose not to raise it, we recommend that you immediately remove the printed paper from the printer output bin. • During the printing process, the printer will automatically adjust the direction of the text of the page.

  • Page 46: Control Panel

    CONTROL PANEL CHAPTER 6. CONTROL PANEL ..........................2 6.1. OVERVIEW OF THE CONTROL PANEL ................... 2 6.2. CONTROL PANEL'S BUTTON AND LED FUNCTIONS ............. 2 6.3. LED INDICATIONS ........................3...
  • Page 47 6. CONTROL PANEL 6.1. OVERVIEW OF THE CONTROL PANEL The control panel includes a button, a multi-colored LED indicator (the LED indicator will display red, green and orange), and a monochrome LED indicator, as shown in the figure below: Button Paper: Monochrome red LED indicator Data/cartridge: multi-colored LED indicator 6.2.

  • Page 48: Led Indications

    3. Multi-colored LED indicator function The multi-colored LED indicator will display red, green, and orange, with the specific functions as follows: Red indicates the occurrence of a serious error. For specific errors, see Chapter 8 Troubleshooting; Orange indicates that: a toner cartridge is not installed, there is a toner cartridge mismatch, the cartridge toner level is low, or some other problems related to the toner cartridge;...
  • Page 49 Status Status Description Paper Data/Cartridge If there is a Toner Cartridge error (toner cartridge is not installed, toner cartridge mismatch, toner cartridge expired), the Data/Cartridge indicator displays a steady orange. For other printer errors (abnormal heating roller, abnormal laser motor, communication error, lid is open, etc.), the Data/Cartridge indicator displays a steady red.

  • Page 50: Routine Maintenance

    ROUTINE MAINTENANCE CHAPTER 7. ROUTINE MAINTENANCE .......................2 7.1. CLEANING THE PRINTER ......................2 7.2. MAINTENANCE OF THE TONER CARTRIDGE ............... 3 7.2.1. ABOUT THE TONER CARTRIDGE ..................3 7.2.2. REPLACING THE TONER CARTRIDGE................4...

  • Page 51: Routine Maintenance

    7. ROUTINE MAINTENANCE 7.1. CLEANING THE PRINTER Note: • Please use mild detergents. • Some parts of the printer may still be hot for a short period after use. When opening the front cover or rear cover to clean the parts inside the printer, please do not touch the parts in the shaded area as shown in the following picture.

  • Page 52: Maintenance Of The Toner Cartridge

    7.2.1. ABOUT THE TONER CARTRIDGE 1. Use and maintenance of the toner cartridge. For better print quality, please use an genuine Pantum toner cartridge. When using the toner cartridge, please pay attention to the following: • Unless using it immediately, do not remove the toner cartridge from its packaging.

  • Page 53: Replacing The Toner Cartridge

    7.2.2. REPLACING THE TONER CARTRIDGE Note: Before replacing the toner cartridge, please pay attention to the following: • The toner cartridge surface may contain toner. Please remove it carefully to avoid spilling. • Put the removed toner cartridge onto a piece of paper to avoid the toner from accidently spilling.
  • Page 54 4. Remove the protective cover, put the toner cartridge into the printer along the guides and close the lid tightly. Note: Before installing the cartridge in the printer, please check whether there is a seal and tear off it if any, and then proceed with the installation. 5.

  • Page 55: Troubleshooting

    TROUBLESHOOTING CHAPTER 8. TROUBLESHOOTING ........................2 8.1. CLEARING JAMMED PAPER ....................2 8.1.1. PAPER JAM IN THE TRAY ....................2 8.1.2. PAPER JAM IN THE MANUAL FEEDER TRAY..............3 8.1.3. INTERNAL JAM ........................4 8.1.4. PAPER JAM IN THE FUSER UNIT ..................5 8.1.5. DUPLEX UNIT JAM ......................6 8.2.

  • Page 56: Troubleshooting

    8. TROUBLESHOOTING Please read this section carefully. It may help you to solve common problems encountered during the printing process. If the problems persist, please contact Pantum Aftersales Service Centre. Prior to handling common problems, first check that: • The power cord is connected correctly and the printer is powered on.

  • Page 57: Paper Jam In The Manual Feeder Tray

    2. Gently pull the jammed paper straight out. 3. After removing the jammed paper, reload the tray into the printer, then the printer will automatically resume printing. 8.1.2. PAPER JAM IN THE MANUAL FEEDER TRAY 1. Gently pull the jammed paper out.

  • Page 58: Internal Jam

    2. After reloading the removed paper into the tray, the printer will automatically resume printing. 8.1.3. INTERNAL JAM Note: • Do not touch the shaded area to avoid burns when removing the internally jammed paper and the jammed paper in the fuser unit. 1.

  • Page 59: Paper Jam In The Fuser Unit

    3. Gently pull the jammed paper straight out. 4. After removing the jammed paper, reload the toner cartridge and close the front cover, then the printer will automatically resume printing. 8.1.4. PAPER JAM IN THE FUSER UNIT 1. Open the rear cover. 2.

  • Page 60: Duplex Unit Jam

    4. Remove the jammed paper and close the fuser door and the rear cover, then the printer will automatically resume printing. 8.1.5. DUPLEX UNIT JAM 1. Remove the duplex printing unit from the back of the printer. 2. Remove the jammed paper from the duplex unit. 3.

  • Page 61: Usb Interface Cable

    8.2. SOFTWARE FAILURE Problem Solution Pantum 3000 Series Printer Driver cannot be Reinstall the printer driver. found in the printer and fax folders. Ensure that the USB interface cable and the power cord are properly connected. The printer is in Ready mode but it will not If the failure still exists after restarting the perform any print job.

  • Page 62: Image Defects

    Internal parts failure. Separate the print media or use better quality and dry print media. Note: • If the problem persists, please contact Pantum Customer Service. 8.3.2. IMAGE DEFECTS Problem Cause Solution • Toner is low. • Please use proper print media •...
  • Page 63 Problem Cause Solution • The print media does not meet the • Please use print media within usage specifications, for example the specification range. the media is damp or too rough. • Clean the paper path. • The paper path is dirty. •...
  • Page 64 • The toner cartridge is dirty. • Clean or replace the toner • The parts inside the toner cartridge. cartridge are damaged. • Please contact Pantum • The fuser component is damaged. Customer Service to repair and replace the fuser component. Cyclical traces appear •...
  • Page 65 • The toner cartridge may be damaged. • The parts inside the printer are damaged. Horizontal stripes Note: • The problems above can be solved by cleaning or replacing the toner cartridge. If the problem remains, please contact Pantum Customer Service. 8-11...

  • Page 66: Product Specifications

    PRODUCT SPECIFICATIONS CHAPTER 9. PRODUCT SPECIFICATIONS ......................2 9.1. OVERVIEW ..........................2 9.2. PRINTING SPECIFICATION ......................3...

  • Page 67: Product Specifications

    9. PRODUCT SPECIFICATIONS 9.1. OVERVIEW Memory 64MB/128MB Interface Type USB2.0 and 10/100 Ethernet on certain models Applicable Platform Microsoft Windows Server2003/Server2008/Server2012/ XP/Vista/Win7/Win8 (32bit&64bit) Mac OS X 10.4/10.5/10.6/10.7/10.8 Power Supply 220V Model: AC220~240V (-15%,+10%), 50HZ/60HZ (±2HZ), 4A 110V Model: AC110~127V (±10%), 60HZ±2HZ, 8A (Note: For the power supply and voltage which are suitable for this printer, please refer to the nameplate at the back of the printer.)

  • Page 68: Printing Specification

    9.2. PRINTING SPECIFICATION Print Speed (PPM) 30/33 (A4) 32/34 ( LTR ) Resolution (DPI) 1200*600DPI Print Language Time to First Page < 8.5s Maximum print size Legal (216*355.6mm) Automatic Duplex Supported Paper Input Multipurpose Tray 1 sheet (60~200g/m²) Capacity Standard Tray 250 sheets (80g/m²) Paper Output Print-side down...

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