Common Troubleshooting; Common Problems - Pantum CP2100 Series User Manual

• If the problem persists, please contact the customer service center. See the Three
Note:
Guarantees certificate for contact details.

11.6. Common Troubleshooting

11.6.1. Common Problems

Problem
Problems with the Printer
Poor print quality
The printer does not
work
Problems with Paper Handling
Paper feed failure
Paper Jam
Cause
• See
11.6.2 Image Defects.
• The cable between the
computer and the printer is
not connected properly.
• Error in specifying the print
port.
• The printer is offline and
User Guide of Printer is
checked.
• The printer has not
recovered from an internal
error, such as a paper jam,
paper empty, etc.
• Driver program of printer is
not installed correctly.
• The print media has been
loaded incorrectly.
• The print media is out of the
supported media range.
• The feed roller is dirty.
• Too many papers in paper
tray.
• Too many papers in paper
tray.
• The print media is out of the
supported media range.
• There is foreign matter in the
paper path.
• The feed roller is dirty.
• Internal parts failure.
Solution
• See
11.6.2 Image Defects.
• Disconnect and then reconnect the printer
cable.
• Check the Windows printer settings to
ensure that the print job has been sent to the
correct port. If the computer has more than
one port, make sure that the printer is
connected to the correct port.
• Make sure that the printer is in the normal
online status.
• Please eliminate errors so that the printer
can recover to its normal state.
• Unload and reinstall the driver program of
printer.
• Please install the printing medium correctly.
If a special printing medium is used, enable
the multipurpose feed tray mode.
• Please use the print media within the
specification range.
• Clean the feed roller.
• Take the excessive papers out from tray. For
printing on a special medium, use the
multipurpose feed tray.
• Take the excessive papers out from tray. For
printing on a special medium, use the
multipurpose feed tray.
• Make sure to use the paper that meets
specifications. For printing on a special
medium, use the multipurpose feed tray.
• Clean the paper path.
• Clean the feed roller.
112