Contacting Customer Support - Pantum CP2500 Series User Manual

Troubleshooting
Action
Step 4
Check if the cable connections to the printer and print server are
secure.
a
Connect the cables properly. For more information, see the
setup documentation that came with the printer.
b
Open a Web browser, and then type the printer IP address.
c
Press Enter.
Does the Embedded Web Server open?
Step 5
Temporarily disable the Web proxy servers.
Proxy servers may block or restrict you from accessing certain
Web sites including the Embedded Web Server.
Does the Embedded Web Server open?

Contacting customer support

Before contacting customer support, make sure to have the following information:
•
Printer problem
•
Error message
•
Printer model type and serial number
Visit the place where you purchased your printer.
Yes No
The problem is Go to step 5.
solved.
The problem is Contact your system
solved. support person.
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