Pantum CP2500 Series User Manual page 141

Troubleshooting
Action
Step 3
Reduce the complexity of the print job by eliminating the number
and size of fonts, the number and complexity of images, and the
number of pages in the job.
Did the job print and collate correctly?
Printing slows down
Notes:
•
When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.
•
The printer speed may be reduced if printing for long periods of time, or printing at elevated
temperatures.
Action
Place letter‑ or A4‑size paper in the tray, and then resend the print
job.
Does the print speed increase?
Print jobs do not print
Action
Step 1
a
From the document you are trying to print, open the Print dialog
and check if you have selected the correct printer.
Note: If the printer is not the default printer, then you must
select the printer for each document that you want to print.
b
Resend the print job.
Do the jobs print?
Step 2
Check if the printer is plugged in and turned on, and if Ready
a
appears on the printer display.
b
Resend the print job.
Do the jobs print?
Step 3
If an error message appears on the printer display, then clear the
message.
Note: The printer continues to print after clearing the message.
Do the jobs print?
Yes
The problem is
solved.
Yes
The problem is
solved.
Yes
The problem is
solved.
The problem is
solved.
The problem is
solved.
141
No
Contact customer
support.
No
Contact customer
support.
No
Go to step 2.
Go to step 3.
Go to step 4.