Common Troubleshooting; Common Problems - Pantum PT14C1A Series User Manual

Note: • If the problem persists, please contact the customer service center. See the Three Guarantees
certificate for contact details.

Common Troubleshooting

Common Problems

Trouble Type Cause
Problems in
printing
Poor print
See details in
quality
• The cable between the computer
and the printer is not connected
properly.
• Error in specifying the print port.
• The printer is offline and User Guide
The printer
of Printer is checked.
does not work
• The printer has not recovered from
an internal error, such as a paper jam,
paper empty, etc.
• Driver program of printer is not
installed correctly.
Problems with
Paper
Handling
• The print media has been loaded
incorrectly.
Paper feed • The print media is out of the
failure supported media range.
• The feed roller is dirty.
• Too many papers in paper tray.
Image Defects.
Solution
See details in Image Defects.
• Disconnect and then reconnect the printer
cable.
• Check the Windows printer settings to
ensure that the print job has been sent to the
correct port. If the computer has more than
one port, make sure that the printer is
connected to the correct port.
• Make sure that the printer is in the normal
online status.
• Please eliminate errors so that the printer
can recover to its normal state.
• Unload and reinstall the driver program of
printer.
• Please install printing medium correctly;
please print with manual feed tray if special
printing medium is used to print.
• Please use the print media within the
specification range.
• Clean the feed roller.
• Remove excess paper from the tray. For
printing on special print media, use the
manual tray.
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