Pantum CP2200 Series User Manual
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Pantum CP2200 Series User Manual

Pantum CP2200 Series User Manual

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Summary of Contents for Pantum CP2200 Series

  • Page 2: Table Of Contents

    Contents Contents Safety information..................4 Conventions................................4 Product statements............................. 4 Learn about the printer................7 Printer configurations............................7 Using the control panel............................8 Customizing the home screen......................... 9 Understanding the status of the indicator light................... 9 Selecting paper..............................10 Set up, install, and configure..............15 Selecting a location for the printer........................
  • Page 3 Contents Adjusting toner darkness..........................32 Use printer menus..................33 Menu map................................33 Device...................................33 Print..................................42 Paper..................................48 Network/Ports..............................50 Security................................63 Cloud Connector............................... 67 Reports................................. 67 Troubleshooting..............................68 Maintain the printer..................69 Checking the status of parts and supplies....................69 Configuring supply notifications........................69 Setting up e‑mail alerts............................69 Viewing reports..............................70 Ordering parts and supplies...........................70 Replacing parts and supplies..........................

  • Page 4: Safety Information

    Safety information Safety information Conventions Note: A note identifies information that could help you. Warning: A warning identifies something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
  • Page 5 Safety information CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 6 Safety information CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified in the User’s Guide may result in hazardous radiation exposure. This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components.

  • Page 7: Learn About The Printer

    Learn about the printer Learn about the printer Printer configurations 1500‑218, 1500‑638 printers Control panel Standard bin Manual feeder 250‑sheet tray 1500‑836, 1500‑8c6 printers Control panel Standard bin Manual feeder Standard 250‑sheet tray...

  • Page 8: Using The Control Panel

    Learn about the printer Optional 250‑sheet tray Note: This option is supported only in some printer models. Using the control panel 1500‑218, 1500‑638 printers Control panel part Function Display • View printer messages and supply status. • Set up and operate the printer. Right arrow button •...

  • Page 9: Customizing The Home Screen

    Learn about the printer 1500‑836, 1500‑8c6 printers Control panel part Function Power button Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for five seconds. Home button Go to the home screen. Back button Return to the previous screen.

  • Page 10: Selecting Paper

    Learn about the printer Selecting paper Paper guidelines Use the appropriate paper to prevent jams and help ensure trouble‑free printing. • Always use new, undamaged paper. • Before loading paper, know the recommended printable side of the paper. This information is usually indicated on the paper package.
  • Page 11 Learn about the printer Fiber content Most high‑quality xerographic paper is made from 100 percent chemically treated pulped wood. This content provides the paper with a high degree of stability, resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling. Unacceptable paper The following paper types are not recommended for use with the printer: •...
  • Page 12 Learn about the printer • Print samples on preprinted forms and letterheads considered for use before buying large quantities. This action determines whether the ink in the preprinted form or letterhead affects print quality. • When in doubt, contact your paper supplier. •...
  • Page 13 Learn about the printer Paper size Standard or optional Manual feeder Two‑sided printing 250‑sheet tray Universal 25.4 x 25.4 mm (1 x 1 in.) to 215.9 x 297 mm (8.5 x 11.69 in.) Universal 105 x 148 mm (4.13 x 5.83 in.) to 215.9 x 355.6 mm (8.5 x 14 in.) 7 3/4 Envelope 98.4 x 190.5 mm (3.875 x 7.5 in.)
  • Page 14 Learn about the printer Paper type Standard or optional Manual feeder Two‑sided printing 250‑sheet tray Labels Envelopes Supported paper weights Paper type and weight Standard or optional Manual feeder Two‑sided printing 250‑sheet tray Light paper 60–74.9 g/m grain long (16–19.9‑lb bond) Plain paper 75–90.3 g/m...

  • Page 15: Set Up, Install, And Configure

    Set up, install, and configure Set up, install, and configure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

  • Page 16: Attaching Cables

    Set up, install, and configure Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.

  • Page 17: Setting Up And Using The Home Screen Applications

    Set up, install, and configure Align the printer with the optional tray, and then lower the printer into place. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely. Connect the power cord to the printer, and then to the electrical outlet.

  • Page 18: Loading Paper And Specialty Media

    Set up, install, and configure Select an Address protocol type, and then do one of the following: • For HTTP and HTTPS, type the URL that you want to bookmark. • For HTTPS, make sure to use the host name instead of the IP address. For example, type myWebsite.com/sample.pdf instead of typing 123.123.123.123/sample.pdf.
  • Page 19 Set up, install, and configure Configuring Universal paper settings From the control panel, navigate to: Settings > Paper > Media Configuration > Universal Setup For non-touch-screen printer models, press to navigate through the settings. Configure the settings. Loading trays CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
  • Page 20 Set up, install, and configure Load the paper stack with the printable side faceup. Notes: • Load letterhead faceup with the header toward the back of the tray for one‑sided printing. • Load letterhead facedown with the header toward the front of the tray for two‑sided printing. •...
  • Page 21 Set up, install, and configure Adjust the guides to match the size of the paper that you are loading. Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded. Loading the manual feeder Adjust the guide to match the size of the paper that you are loading.
  • Page 22 Set up, install, and configure Load a sheet of paper with the printable side faceup. • Load letterhead with the printable side faceup and the top edge entering the printer first for one‑sided printing. • Load letterhead with the printable side facedown and the top edge entering the printer last for two‑sided printing.

  • Page 23: Installing And Updating Software, Drivers, And Firmware

    Set up, install, and configure Linking trays From the control panel, navigate to: Settings > Paper > Tray Configuration For non-touch-screen printer models, press to navigate through the settings. Select a paper source. Set the same paper size and paper type for the trays that you are linking. From the control panel, navigate to: Settings >...
  • Page 24 Set up, install, and configure Browse to the flash file. Click Upload. Exporting or importing a configuration file You can export the configuration settings of your printer into a text file, and then import the file to apply the settings to other printers. Open a web browser, and then type the printer IP address in the address field.

  • Page 25: Networking

    Set up, install, and configure Networking Connecting the printer to a Wi‑Fi network Make sure that Active Adapter is set to Auto. From the control panel, navigate to: Settings > Network/Ports > Network Overview > Active Adapter For non-touch-screen printer models, press to navigate through the settings.
  • Page 26 Set up, install, and configure Open a web browser, and then type the IP address of your access point in the address field. Notes: • To know the IP address, see the documentation that came with your access point. • If you are using a proxy server, then temporarily disable it to load the web page correctly.

  • Page 27: Configuring The Smtp Server

    Set up, install, and configure Configuring the SMTP server Note: In some printer models, this setting can be configured only from the Embedded Web Server. From the control panel From the control panel, navigate to: Settings > Device > Notifications > E‑mail Alerts Setup > E‑mail Setup Configure the settings.

  • Page 28: Secure The Printer

    Secure the printer Secure the printer Erasing printer memory To erase volatile memory or buffered data, turn off the printer. To erase non‑volatile memory or individual settings, device and network settings, security settings, and embedded solutions, do the following: From the control panel, navigate to: Settings >...

  • Page 29: Print

    Print Print Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings. Print the document.

  • Page 30: Configuring Confidential Jobs

    Print Printing from a mobile device using AirPrint The AirPrint software feature is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certified printer. Notes: • Make sure that the Apple device and the printer are connected to the same network. If the network has multiple wireless hubs, then make sure that both devices are connected to the same subnet.

  • Page 31: Printing Confidential And Other Held Jobs

    Print Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings >...

  • Page 32: Printing A Font Sample List

    Print Printing a font sample list From the control panel, navigate to: Settings > Reports > Print > Print Fonts For non-touch-screen printer models, press to navigate through the settings. Select a font sample. Placing separator sheets between copies From the home screen, navigate to: Settings >...

  • Page 33: Use Printer Menus

    Use printer menus Use printer menus Menu map Device • • Preferences Restore Factory Defaults • • Eco‑Mode Maintenance • • Remote Operator Panel Visible Home Screen Icons • • Notifications About this Printer • Power Management Print • • Layout PostScript •...
  • Page 34 Use printer menus Menu item Description Country/Region Identify the country or region where the printer is configured to operate. [List of countries or regions] Run initial setup Run the setup wizard. Keyboard Select a language as a keyboard type. Keyboard Type Notes: [List of languages] •...
  • Page 35 Use printer menus Eco-Mode Menu item Description Print Specify whether to print on one side or two sides of the paper. Sides 1‑Sided* 2‑Sided Print Print multiple page images on one side of a sheet of paper. Pages per Side Off* 2 pages per side 3 pages per side...
  • Page 36 Use printer menus Notifications Menu item Description Supplies Show the estimated status of the supplies. Show Supply Estimates Show estimates* Do not show estimates Supplies Configure notification settings when the printer requires user intervention. Custom Supply Notifications Note: This menu item appears only in the Embedded Web Server.
  • Page 37 Use printer menus Menu item Description Error Prevention Set the number of automatic reboots that the printer can perform. Auto Reboot Max Auto Reboots 1–20 (2*) Error Prevention Set the number of seconds before the printer performs an automatic reboot. Auto Reboot Auto Reboot Window 1–525600 (720*)
  • Page 38 Use printer menus Menu item Description Timeouts Set the time before the printer turns off. Hibernate Timeout Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days* 1 week 2 weeks 1 month Timeouts Set Hibernate Timeout to turn off the printer while an active Ethernet connection exists.
  • Page 39 Use printer menus Menu item Description Tray Configuration Set the printer to link the trays that have the same paper type and paper size settings. Tray Linking Automatic* Note: This menu item is available only in some printer models. Tray Configuration Display a message to select paper size and type after inserting the tray.
  • Page 40 Use printer menus Menu item Description Printer Emulations Set the printer to recognize and use the PS data stream. PS Emulation Printer Emulations Set the page timeout during emulation. Emulator Security Page Timeout 0–60 (60*) Printer Emulations Reset the emulator after a print job. Emulator Security Reset Emulator After Job Off*...
  • Page 41 Use printer menus Menu item Description Device Operations Set the printer to operate in a mode in which it attempts to continue offering as much functionality as possible, despite Safe Mode known issues. Off* For example, when set to On, and the duplex motor is nonfunctional, the printer performs one‑sided printing of the documents even if the job is two‑sided printing.

  • Page 42: Print

    Use printer menus Visible Home Screen Icons Menu Description Status/Supplies Specify which icons to show on the home screen. Job Queue Change Language Bookmarks Held Jobs About this Printer Menu item Description Asset Tag Show the serial number of the printer. Printer’s Location Identify the printer location.
  • Page 43 Use printer menus Menu item Description Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Pages per Side Ordering...
  • Page 44 Use printer menus Menu item Description Printer Usage Determine how the color print cartridges operate during printing. Max Speed Notes: Max Yield* • When set to Max Yield, the color print cartridges slow down or stop while printing groups of black-only pages. •...
  • Page 45 Use printer menus Menu item Description RGB Brightness Adjust the brightness, contrast, and saturation for color output. ‑6 to 6 (0*) Note: This setting does not affect files where CMYK color specifications are used. RGB Contrast 0 to 5 (0*) RGB Saturation 0 to 5 (0*) Note: An asterisk (*) next to a value indicates the factory default setting.
  • Page 46 Use printer menus Menu item Description Minimum Line Width Set the minimum stroke width. 1–30 (2*) Note: Jobs printed in 4800 CQ use half the value. Lock PS Startup Mode Disable the SysStart file. Note: The default setting varies depending on the printer model. Image Smoothing Enhance the contrast and sharpness of low‑resolution images.
  • Page 47 Use printer menus Menu item Description ® Lines per Page Specify the number of lines of text for each page printed through the PCL datastream. 1–255 Notes: • This menu item activates vertical escapement that causes the selected number of requested lines to print between the default margins of the page.

  • Page 48: Paper

    Use printer menus Menu item Description Print Timeout Set the printer to end a print job after it has been idle for the specified amount of time in seconds. Disabled Enabled* [90] Note: Print Timeout Time appears only in some printer models. Print Timeout Time 1–255 (90*) Note: An asterisk (*) next to a value indicates the factory default setting.
  • Page 49 Use printer menus Menu item Description Paper Size/Type Specify the paper size or paper type loaded in each paper source. Tray [x] (1*) Manual Paper Manual Envelope Substitute Size Set the printer to substitute a specified paper size if the requested size is not loaded in any paper source.

  • Page 50: Network/Ports

    Use printer menus Media Types Menu item Description Plain Paper Specify the texture, weight, and orientation of the paper loaded. Card Stock Note: Custom Type is supported only in some printer models. Recycled Glossy Labels Bond Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton...
  • Page 51 Use printer menus Menu item Description Network Job Timeout Set the time before the printer cancels a network print job. Note: Network Job Timeout Time appears only in some printer models. On* (90 seconds) Network Job Timeout Disabled Enabled* Network Job Timeout Time 10–255 seconds (90*) Banner Page Print a banner page.
  • Page 52 Use printer menus Menu item Description Enable Wi‑Fi Direct Set the printer to connect directly to Wi-Fi devices. Off* Compatibility Specify the wireless standard for the wireless network. 802.11b/g/n (2.4GHz) 802.11a/b/g/n/ac (2.4GHz/5GHz)* 802.11a/n/ac (5GHz) Wireless Security Mode Set the type of security for connecting the printer to wireless devices. Disabled* WPA2/WPA - Personal WPA2 - Personal...
  • Page 53 Use printer menus Menu item Description IPv6 Enable IPv6 in the printer. Enable IPv6 IPv6 Enable DHCPv6 in the printer. Enable DHCPv6 Off* IPv6 Set the network adapter to accept the automatic IPv6 address configuration entries provided by a router. Stateless Address Autoconfiguration IPv6 Specify the DNS server address.
  • Page 54 Use printer menus Menu item Description Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: • On processes raw binary PostScript print jobs. • Off filters print jobs using the standard protocol. Ethernet Menu item Description Network Speed Show the speed of an active network adapter.
  • Page 55 Use printer menus Menu item Description IPv6 Specify the address prefix. Address Prefix 0–128 (64*) IPv6 Show all IPv6 addresses. All IPv6 Addresses IPv6 Show all IPv6 router addresses. All IPv6 Router Addresses Network Address Show the printer Media Access Control (MAC) addresses: Locally Administered Address (LAA) and Universally Administered Address (UAA).
  • Page 56 Use printer menus Menu item Description Zero Configuration Name Specify a service name for the zero configuration network. Note: This menu item appears only in some printer models. Enable Auto IP Assign an IP address automatically. DNS Address Specify the current Domain Name System (DNS) server address. Backup DNS Address Specify the backup DNS server addresses.
  • Page 57 Use printer menus Menu item Description Outbound Traffic Maximum Enable the printer maximum transfer rate. Speed Disabled* Enabled Enable TLSv1.0 Enable the TLSv1.0 protocol. Enable TLSv1.1 Enable the TLSv1.1 protocol. SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections. Note: An asterisk (*) next to a value indicates the factory default setting.
  • Page 58 Use printer menus Menu item Description SNMP Version 3 Configure SNMP version 3 to install and update the printer security. Enabled Set Read/Write Credentials User Name Password Set Read‑only Credentials User Name Password Authentication Hash SHA1* Minimum Authentication Level No Authentication, No Privacy Authentication, No Privacy Authentication, Privacy* Privacy Algorithm...
  • Page 59 Use printer menus Menu item Description DH (Diffie‑Hellman) Group Proposal Set the IPSec encryption. modp2048 (14)* Notes: modp3072 (15) • DH (Diffie‑Hellman) Group Proposal appears only when Base modp4069 (16) Configuration is set to Compatibility. modp6144 (17) • IKE SA Lifetime (Hours) and IPSec SA Lifetime (Hours) appear IKE SA Lifetime (Hours) only when Base Configuration is set to Secure.
  • Page 60 Use printer menus Menu item Description Active Let the printer join networks that require authentication before allowing access. Off* Note: An asterisk (*) next to a value indicates the factory default setting. LPD Configuration Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description LPD Timeout...
  • Page 61 Use printer menus Menu item Description Local Domains Specify domain names for HTTP and FTP servers. Note: This menu item appears only in the Embedded Web Server. HTTP Proxy IP Address Configure the HTTP and FTP server settings. Note: HTTP Proxy IP Address and FTP Proxy IP Address appear only in the FTP Proxy IP Address Embedded Web Server.
  • Page 62 Use printer menus Restrict external network access Menu item Description Restrict external network Restrict access to network sites. access Off* External network address Specify the network addresses with restricted access. E‑mail address for notification Specify an e‑mail address to send a notification of logged events. Ping frequency Specify the network query interval in seconds.

  • Page 63: Security

    Use printer menus Menu item Description SSID Specify the service set identifier (SSID) of the Wi‑Fi network. Preferred Channel Number Show the PSK on the Network Setup Page. Auto 1–11 (6*) Set PSK Set the preshared key (PSK) to authenticate and validate users on a Wi‑Fi connection.
  • Page 64 Use printer menus Menu item Description Manage Permissions Control access to the printer menus. Administrative Menus Security Menu Network/Ports Menu Paper Menu Reports Menu Function Configuration Menus Supplies Menu SE Menu Device Menu Manage Permissions Control access to the printer management options. Device Management Remote Management Firmware Updates...
  • Page 65 Use printer menus Certificate Management Menu item Menu item Configure Certificate Defaults Set the default values for generated certificates. Common Name Organization Name Unit Name Country/Region Province Name City Name Subject Alternate Name Device Certificates Generate, delete, or view device certificates. Manage CA Certificates Load, delete, or view Certificate Authority (CA) certificates.
  • Page 66 Use printer menus Menu item Description Confidential Job Expiration Set the expiration time for confidential print jobs. Off* Notes: 1 Hour • If this menu item is changed while confidential print jobs reside in the printer 4 Hours memory, then the expiration time for those print jobs does not change to the 24 Hours new default value.

  • Page 67: Cloud Connector

    Use printer menus Miscellaneous Menu item Description Print Permission Allow the user to print. Off* Security Reset Jumper Specify user access to the printer. Enable “Guest” access* Notes: No Effect • The jumper is located beside a lock icon on the controller board. •...

  • Page 68: Troubleshooting

    Use printer menus Print Menu item Description Print Fonts Print samples and information about the fonts that are available in each printer language. PCL Fonts PostScript Fonts Print Demo Print a demo page that is used as a diagnostic tool for print problems. Demo Page Network Menu item...

  • Page 69: Maintain The Printer

    Maintain the printer Maintain the printer Checking the status of parts and supplies From the control panel, navigate to: Settings > Reports > Device > Device Statistics For non‑touch‑screen printer models, press to navigate through the settings. From the Supply Information section of the pages printed, check the status of parts and supplies. Configuring supply notifications Open a web browser, and then type the printer IP address in the address field.

  • Page 70: Viewing Reports

    Maintain the printer Viewing reports From the control panel, navigate to: Settings > Reports For non-touch-screen printer models, press to navigate through the settings. Select the report that you want to view. Ordering parts and supplies Ordering print cartridges Notes: •...

  • Page 71: Replacing Parts And Supplies

    Maintain the printer Replacing parts and supplies Replacing a print cartridge Note: If the tray is extended, then remove it before replacing a cartridge. Open the front door, and then firmly push it down. Pull out the print cartridge tray.
  • Page 72 Maintain the printer Remove the used print cartridge. Unpack the new print cartridge. Warning—Potential Damage: Do not expose the underside of the print cartridge to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the print cartridge. Doing so may affect the quality of future print jobs.
  • Page 73 Maintain the printer Insert the new print cartridge. Insert the print cartridge tray, and then close the door. Replacing the waste toner bottle Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Unpack the new waste toner bottle.
  • Page 74 Maintain the printer Insert the new waste toner bottle. Replacing the tray Remove the used tray. Unpack the new tray. Insert the new tray.
  • Page 75 Maintain the printer Replacing the manual feeder Remove the tray. Remove the used manual feeder. Unpack the new manual feeder. Insert the new manual feeder. Insert the tray. Replacing the pick tires Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
  • Page 76 Maintain the printer Open the front door, and then firmly push it down. Pull out the print cartridge tray. To avoid stray toner contamination, place a sheet of paper on the top of the print cartridge tray, and then insert the print cartridge tray. Close the front door.
  • Page 77 Maintain the printer Remove the tray. Remove the waste toner bottle. Position the printer on its side.
  • Page 78 Maintain the printer Remove the used pick tires. Unpack the new pick tires. Note: To avoid contamination, make sure that your hands are clean.
  • Page 79 Maintain the printer Insert the new pick tires. Return the printer to its original position, and then insert the waste toner bottle. Insert the tray. Open the front door, and then firmly push it down. Pull out the print cartridge tray. Remove the paper, and then insert the print cartridge tray.

  • Page 80: Cleaning The Printer

    Maintain the printer Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and remanufactured. However, the manufacturer’s warranty does not cover any damage caused by non-genuine supplies or parts. Resetting counters on the supply or part without proper remanufacturing can cause damage to your printer.

  • Page 81: Moving The Printer To Another Location

    Maintain the printer Hibernate mode From the control panel, navigate to: Settings > Device > Power Management > Timeouts > Hibernate Timeout For non-touch-screen printer models, press to navigate through the settings. Select the amount of time that the printer stays idle before it enters Hibernate mode. Notes: •...

  • Page 82: Shipping The Printer

    Maintain the printer • If the printer does not have a caster base but is configured with optional trays or output options, then remove the output options and lift the printer off the trays. Do not try to lift the printer and any options at the same time.

  • Page 83: Troubleshoot A Problem

    Troubleshoot a problem Troubleshoot a problem The printer is not responding Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

  • Page 84: Network Connection Problems

    Troubleshoot a problem Action Step 8 The problem is Contact customer solved. support. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Is the printer responding? Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2.

  • Page 85: Issues With Supplies

    Troubleshoot a problem Action Step 5 Go to step 6. Secure the cable connections. Make sure that the cable connections to the printer and print server are secure. For more information, see the documentation that came with the printer. Are the cable connections secure? Step 6 Go to step 7.

  • Page 86: Clearing Jams

    Troubleshoot a problem Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
  • Page 87 Troubleshoot a problem • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel.
  • Page 88 Troubleshoot a problem Jam locations Standard bin Manual feeder Trays Door B Door E Paper jam in the standard tray Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 89 Troubleshoot a problem Remove the tray and the manual feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the manual feeder and the tray. Paper jam in the optional tray Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 90 Troubleshoot a problem Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door. Open door E. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 91 Troubleshoot a problem Close the door. Remove the optional tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 92 Troubleshoot a problem Paper jam in the manual feeder Remove the tray and the manual feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 93 Troubleshoot a problem Insert the manual feeder and the tray. Paper jam in door B Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the jammed paper from any of the following areas: Note: Make sure that all paper fragments are removed.
  • Page 94 Troubleshoot a problem • Fuser area...
  • Page 95 Troubleshoot a problem • Below the fuser area • Duplex unit Close the door.

  • Page 96: Paper Feed Problems

    Troubleshoot a problem Paper feed problems Envelope seals when printing Action Step 1 Go to step 2. The problem is solved. Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the flaps.
  • Page 97 Troubleshoot a problem Action Step 3 The problem is Contact customer solved. support. Reduce the number of pages to print. Print the document. Are the pages collated correctly? Tray linking does not work Action Step 1 The problem is Go to step 2. solved.
  • Page 98 Troubleshoot a problem Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Remove the tray. Check if paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper fill indicator.

  • Page 99: Printing Problems

    Troubleshoot a problem Jammed pages are not reprinted Action The problem is Contact customer From the control panel, navigate to: solved. support. Settings > Device > Notifications > Jam Content Recovery For non‑touch‑screen printer models, press to navigate through the settings. In the Jam Recovery menu, select On or Auto.
  • Page 100 Troubleshoot a problem Action Step 5 The problem is Contact customer solved. support. Remove, and then reinstall the print driver. Print the document. Is the document printed? Confidential and other held documents do not print Action Step 1 The problem is Go to step 2.
  • Page 101 Troubleshoot a problem Job prints from the wrong tray or on the wrong paper Action Step 1 Go to step 2. Load the correct paper size and paper Check if you are printing on the correct paper. type. Print the document. Is the document printed on the correct paper? Step 2 The problem is...
  • Page 102 Troubleshoot a problem Slow printing Action Step 1 Go to step 2. The problem is solved. Make sure that the printer cable is securely connected to the printer and to the computer, print server, option, or other network device. Is the printer printing slow? Step 2 Go to step 3.
  • Page 103 Troubleshoot a problem Action Step 5 Go to step 6. The problem is solved. Make sure that the printer settings for texture and weight match the paper being loaded. From the control panel, navigate to: Settings > Paper > Media Configuration > Media Types For non‑touch‑screen printer models, press to navigate through the settings.
  • Page 104 Troubleshoot a problem Print quality problems Print quality is poor Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Ghost images” on page 108 “Blank or white pages” on “Dark print”...
  • Page 105 Troubleshoot a problem “Uneven print density” on “Horizontal dark lines” on page 121 page 122 “Toner easily rubs off” on “Vertical dark lines” on page 120 page 124 “Horizontal white lines” on “Vertical white lines” on “Repeating defects” on page 125 page 126 page 128 Blank or white pages...
  • Page 106 Troubleshoot a problem Action Contact customer The problem is Open the front door, and then firmly push it down. support. solved. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
  • Page 107 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, reduce toner darkness from the Printing Preferences or Print dialog. Note: You can also change the setting on the printer control panel.
  • Page 108 Troubleshoot a problem Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 109 Troubleshoot a problem Action Step 4 Contact customer The problem is support. solved. Open the front door, and then firmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
  • Page 110 Troubleshoot a problem Action Step 2 Contact customer The problem is support. solved. Open the front door, and then firmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
  • Page 111 Troubleshoot a problem Action Step 2 The problem is Contact customer solved. support. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
  • Page 112 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
  • Page 113 Troubleshoot a problem Action Step 7 Contact customer The problem is support. solved. Open the front door, and then firmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
  • Page 114 Troubleshoot a problem Action Contact customer The problem is Open the front door, and then firmly push it down. support. solved. Pull out the print cartridge tray. Remove, and then insert the print cartridge of the missing color. Insert the print cartridge tray, and then close the door. Print the document.
  • Page 115 Troubleshoot a problem Action Step 1 Go to step 2. Contact customer support. Check the printer for leaked toner contamination. Is the printer free of leaked toner? Step 2 Go to step 4. Go to step 3. From the control panel, navigate to: Settings >...
  • Page 116 Troubleshoot a problem Action Step 5 Contact customer The problem is support. solved. Open the front door, and then firmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
  • Page 117 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the paper curled? Step 3 Go to step 4.
  • Page 118 Troubleshoot a problem Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 119 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Contact customer The problem is Open the front door, and then firmly push it down.
  • Page 120 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
  • Page 121 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
  • Page 122 Troubleshoot a problem Action Contact customer The problem is Open the front door, and then firmly push it down. support. solved. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
  • Page 123 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
  • Page 124 Troubleshoot a problem Vertical dark lines Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 125 Troubleshoot a problem Action Step 3 Contact customer The problem is support. solved. Open the front door, and then firmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
  • Page 126 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
  • Page 127 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...

  • Page 128: Color Quality Problems

    Troubleshoot a problem Repeating defects Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Take note of the Take note of the Using the Print Quality Test Pages, measure the distance...
  • Page 129 Troubleshoot a problem Choose the appropriate color conversion setting. Object type Color conversion tables RGB Image • Vivid—Produces brighter, more saturated colors and may be applied to all incoming color formats. RGB Text • sRGB Display—Produces an output that approximates the colors RGB Graphics displayed on a computer monitor.
  • Page 130 Troubleshoot a problem What is manual color correction? When manual color correction is enabled, the printer employs user‑selected color conversion tables to process objects. Manual color correction settings are specific to the type of object being printed (text, graphics, or images). It is also specific to how the color of the object is specified in the software program (RGB or CMYK combinations).

  • Page 131: Contacting Customer Support

    Troubleshoot a problem Action Step 2 Contact customer The problem is support. solved. From the control panel, navigate to: Settings > Print > Quality > Advanced Imaging > Color Balance For non-touch-screen printer models, press to navigate through the settings. Adjust the settings.

  • Page 132: Notices

    Notices Notices Product information Product name: Color Laser Printers Machine type: 1500 Model(s): 218, 638, 836, 8c6, and their equivalent models Edition notice February 2020 The following paragraph does not apply to any country where such provisions are inconsistent with local law: THIS PUBLICATION IS PROVIDED “AS IS”...
  • Page 133 Notices 1-meter average sound pressure, dBA Printing One-sided: 52 (1500-218); 53 (1500-638, 1500-836, 1500-8c6) Two-sided: 50 (1500-218); 52 (1500-638, 1500-836, 1500-8c6) Ready Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union.
  • Page 134 Notices Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first touching a metal surface in an area away from the symbol. To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer even if the symbol is not present.
  • Page 135 Notices Wavelength (nanometers): 770–800 Power consumption Product power consumption The following table documents the power consumption characteristics of the product. Note: Some modes may not apply to your product. Mode Description Power consumption (Watts) Printing The product is generating hard‑copy output from One-sided: 385 (1500-218);...
  • Page 136 Notices Hibernate Mode This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in Hibernate Mode, all other systems and devices are powered down safely. The Hibernate mode can be entered in any of the following methods: •...
  • Page 137 Notices Industry Canada (Canada) This device complies with Industry Canada license-exempt RSS standards. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Industrie Canada (Canada) Cet appareil est conforme aux normes RSS exemptes de licence d'Industrie Canada.
  • Page 138 Notices EU statement of radio transmitter operational frequency bands and maximum RF power This radio product transmits in either the 2.4GHz (2.412–2.472 GHz in the EU) or 5GHz (5.15–5.35, 5.47–5.725 in the EU) bands. The maximum transmitter EIRP power output, including antenna gain, is ≤ 20dBm for both bands.
  • Page 139 Notices Any questions regarding this compliance information statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington, KY 40550 Telephone: (859) 232–2000 E-mail: regulatory@lexmark.com Industry Canada compliance statement This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Standard ICES-003.
  • Page 140 Notices Restrictions This radio equipment is restricted to indoor use only. Outdoor use is prohibited. This restriction applies to all the countries listed in the table below: EU statement of radio transmitter operational frequency bands and maximum RF power This radio product transmits in either the 2.4GHz (2.412–2.472 GHz in the EU) or 5GHz (5.15–5.35, 5.47–5.725 in the EU) bands.

  • Page 141: Index

    Index Index colored background on sleep mode 80 prints 109 erasing printer memory 28 adding hardware options confidential documents do not Ethernet port 16 print driver 24 print 100 exporting a configuration file adding internal options confidential print jobs using the Embedded Web print driver 24 configuring 30 Server 24...
  • Page 142 Index Eco‑Mode 35 non‑volatile memory 28 Erase Temporary Data Files 66 erasing 28 icons on the home screen Ethernet 54 notices 132, 133, 134, 135, 136, showing 9 Google Cloud Print 62 identifying jam locations 87 HTTP/FTP Settings 60 images cut off on print 119 Image 48 importing a configuration file IPSec 58...
  • Page 143 Index print job printer configuration 7 repeat print jobs 30 canceling from the printer connectivity printing from a Macintosh computer 32 checking 26 computer 31 canceling from the printer printer is not responding 83 printing from Windows 31 control panel 32 printer location repeating defects on print 128 print jobs...
  • Page 144 Index supported paper sizes 12 print appears tinted 130 supported paper types 13 repeating defects 128 supported paper weights 14 skewed print 118 solid color or black images 118 text or images cut off 119 toner easily rubs off 120 temperature around the uneven print density 121 printer 15...

This manual is also suitable for:

Cp2200dw1500-2181500-6381500-8361500-8c6

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