Common Troubleshooting; Common Problems - Pantum PT14C2A Series User Manual

Common Troubleshooting

Common Problems

Trouble
Problem
Type
Problems in Poor print
printing quality
Failed to copy
Problems in
copying Copy Image
Abnormal
Problems
The printer
with the
does not work
Printer
Problems in
Scanning error
scanning
Cause
See details in Image Defects.
• The scanner is damaged.
• The scanner is dirty or
defective.
• The toner cartridge is dirty or
damaged.
• Power cord of the device is not
properly connected.
• The cable between the
computer and the printer is not
connected properly.
• Error in specifying the print
port.
• The printer is offline and User
Guide of Printer is checked.
• The printer has not recovered
from an internal error, such as a
paper jam, paper empty, etc.
• Driver program of printer is not
installed correctly.
• Data cable of the device is not
properly connected.
• The scan driver is installed
incorrectly.
• The LCD screen prompts error
messages.
Solution
See details in Image Defects.
• Please contact Pantum
Customer Service.
• Clean the scanner.
• It is suggested to replace the
original toner cartridge.
• Ensure proper connection of
the power cord.
• Disconnect and then reconnect
the printer cable.
• Check the Windows printer
settings to ensure that the print
job has been sent to the correct
port. If the computer has more
than one port, make sure that
the printer is connected to the
correct port.
• Make sure that the printer is in
the normal online status.
• Please eliminate errors so that
the printer can recover to its
normal state.
• Unload and reinstall the driver
program of printer.
• Ensure proper connection of
the data cable.
• Reinstall the scan driver.
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