Pantum CP2500 Series User Manual page 148

Troubleshooting
Action
Step 3
a
Remove, and then reinstall the imaging kit.
Warning—Potential Damage: Do not expose the imaging kit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the underside of
the imaging kit. This could damage the imaging kit.
b
Resend the print job.
Do horizontal voids appear on prints?
Step 4
Replace the imaging kit, and then resend the print job.
Do horizontal voids appear on prints?
Incorrect margins on prints
Action
Step 1
a
Move the width and length guides in the tray to the correct
positions for the paper size loaded.
b
Resend the print job.
Are the margins correct?
Step 2
From the printer control panel, set the paper size in the Paper menu
to match the paper loaded in the tray.
Does the paper size match the paper loaded in the tray?
Yes No
Go to step 4. The problem is
solved.
Contact customer The problem is
support. solved.
Yes No
The problem is Go to step 2.
solved.
Go to step 3. Do one or more of
the following:
148
•
Specify the paper
size from the tray
settings to match
the paper loaded
in the tray.
•
Change the
paper loaded in
the tray to match
the paper size
specified in the
tray settings.