Pantum CP2500 Series User Manual page 160

Troubleshooting
Action
Step 1
a
Remove, and then reinstall the imaging kit.
Warning—Potential Damage: Do not expose the imaging kit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the underside of
the imaging kit. This could damage the imaging kit.
b
Resend the print job.
Does fog or shading disappear from the prints?
Step 2
Replace the imaging kit, and then resend the print job.
Does fog or shading disappear from the prints?
Toner rubs off
Action
Step 1
From the Paper menu on the printer control panel, check the paper
type, texture, and weight.
Do the paper type, texture, and weight match the paper loaded in
the tray?
Step 2
Resend the print job.
Does the toner still rub off?
Toner specks appear on prints
Action
Replace the imaging kit, and then resend the print job.
Do toner specks appear on prints?
Yes No
The problem is Go to step 2.
solved.
The problem is Contact
solved. support
service
representative.
Yes No
Go to step 2. Specify the paper
type, texture, and
weight from the tray
settings to match the
paper loaded in the
tray.
Contact customer The problem is
support or your solved.
service
representative.
Yes No
Contact customer The problem is
support. solved.
160
customer
or your