Pantum CP2100 Series User Manual
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Pantum CP2100 Series User Manual

Pantum CP2100 Series User Manual

Color laser printer
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Pantum CP2100 Series
Color Laser Printer
It is recommended that you read this Guide carefully before using the printer

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Summary of Contents for Pantum CP2100 Series

  • Page 1 Pantum CP2100 Series Color Laser Printer It is recommended that you read this Guide carefully before using the printer...
  • Page 2 Version:V1.1 Disclaimer For a better user experience, Zhuhai Pantum Electronics Co., Ltd. reserves the right to make changes to the User Guide. The information contained herein is subject to change without notice. Users are responsible for any damages arising from failing to follow this User Guide. Meanwhile, except the express warranty made in the product maintenance manual or service commitment, Zhuhai Pantum Electronics Co., Ltd.
  • Page 3 Safety Precautions Disconnect the power supply The product should be placed close to or easily accessible to power sockets, so as to allow easy disconnection of power supply! Laser Safety The laser radiation is harmful to the human body. Since laser components are completely sealed in the printer, laser radiation will not leak.
  • Page 4 Safety Warning Please note the following safety warnings before using the printer: Warning There is high-voltage electrode inside the printer. Before cleaning the printer, make sure the power is turned off! Plugging and unplugging the power cord plug with a wet hand can result in an electric shock.
  • Page 5 Safety Information Conventions CAUTION: A caution indicates a potentially hazardous situation that could injure you. Note:A note indicates the information that could help you or something that could damage the product hardware or software. Different types of caution statements include: CAUTION - POTENTIAL INJURY: Indicates a risk of injury.
  • Page 6 fire or electrical shock. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it. CAUTION - SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet) are properly installed in their marked plug-in ports.
  • Page 7 turn off the printer and unplug the power cord from the electrical outlet before accessing areas marked with this symbol. CAUTION - POTENTIAL INJURY: This product uses lasers. Use of controls or adjustments or performance of procedures other than those specified in the User’s Guide may result in hazardous radiation exposure.
  • Page 8 Precautions Precautions before Using the Printer: 1. Read and understand all instructions; 2. Familiarize yourself with the basic principles associated with operating electrical appliances; 3. Comply with all warnings and instructions marked on the equipment or specified in the manual supplied with the equipment;...
  • Page 9 23. This product is sold as a complete machine. The consumers can go to Pantum Aftersales Service Centre to purchase parts they need. If the product sold is inconsistent with the package list, please go to the specified Aftersales Service Centre to solve the problem;...
  • Page 10 2014/30/EU and Directive 2014/35/EU of the European Parliament and of the Council. Radio Equipment Directive 2014/53/EU is only applicable to models with WiFi function. The manufacturer of this product is: Zhuhai Pantum Electronics Co., Ltd., Building 02,06 and 08,No.888 Shengping Avenue, Pingsha Town, Zhuhai City, Guangdong Province,...

  • Page 11: Table Of Contents

    Table of Contents 1. Before Using the Printer ......................1 1.1. Product series introduction ....................1 1.2. Supplied Accessories ......................2 1.3. Product View ........................3 1.4. Control Panel ........................5 1.4.1. Overview of control panel ..................5 1.4.2. Functions of consumable status indicator ..............8 1.4.3.
  • Page 12 8.1.1. Operating systems supported ................76 8.1.2. How to download Pantum App ................76 8.1.3. How to use the Pantum Printer App ..............76 8.2. Mopria mobile print ......................80 8.2.1. The operating systems and applications which support Mopria mobile printing ..80 8.2.2.
  • Page 13 8.3. AirPrint mobile print ......................81 8.3.1. Operating systems supported by AirPrint mobile print ........... 81 8.3.2. Preliminary preparations ..................81 8.3.3. How to use AirPrint mobile printing ............... 81 9. General Settings ........................82 9.1. System Setting ........................ 82 9.1.1.
  • Page 14 11.5. Error Message ......................111 11.6. Common Troubleshooting ................... 112 11.6.1. Common Problems ................... 112 11.6.2. Image Defects ....................113 12. Product Specifications ......................118 12.1. Overview of the Specifications ..................118 XIII...

  • Page 15: Before Using The Printer

    1. Before Using the Printer 1.1. Product series introduction CP2100D Product series parameters CP2100DN series CP2100DW series series ● ● ● ● ● Interface type ● Wi-Fi ● ● ● Print Language ● Control Panel ● ● ● ● ● 20ppm Print Speed (single-sided)

  • Page 16: Supplied Accessories

    1.2. Supplied Accessories Name Parts Laser Toner Cartridge Waste toner bottle USB Interface Cable Power Cord Quick Setup Guide Pantum Warranty • The Pantum Warranty may not be attached in some regions. Note:...

  • Page 17: Product View

    1.3. Product View Side view 1 Control Panel Indicate printer status to conduct set operation. 2 Standard exit For storing the printed paper. 3 Multipurpose feed tray For placing media to be printed in multi-purpose tray. 4 Standard feed tray For placing the media for printing from the standard feed tray.
  • Page 18 • To avoid loss of data or printer malfunction, do not touch the USB cable, any wireless Note: network adapter, or the printer in the areas shown in the printing process. For connecting product to computer with USB USB Interface cable.

  • Page 19: Control Panel

    1.4. Control Panel 1.4.1. Overview of control panel The layout of the printer control panel is shown below: LCD control panel Name Functions LCD Display Display operation interface and product information. Toner cartridge/status Indicate the status of toner cartridge and printer (please refer to indicator Chapter 1.4.5).
  • Page 20 Scroll through the menus and options . For menu items need to input, change the numeric value by cycle accumulating. Cancel Execute cancel operation. Scroll through the menus and options . Down For menu item needs to be input, shift the entry positions from left to right, for example, IP address entry.
  • Page 21 LED control panel No. Name Functions Consumable status Indicate the status of consumables(see Section 1.4.2). indicator Paper status indicator Indicate the status of paper(see Section 1.4.3). Printer status indicator Indicate the status of printer(see Section 1.4.4). If the printer is in sleep state, press or long press this button to wake it Press and hold this button during printing to cancel the current print “Cancel/Continue”...

  • Page 22: Functions Of Consumable Status Indicator

    1.4.2. Functions of consumable status indicator LED consumable status indicator K – Black Status and status description C - Cyan M - Magenta Y - Yellow Light off: Normal Flashing:Toner is running out Light on: Toner used up, no toner cartridge detected, or toner cartridge mismatched 1.4.3.

  • Page 23: Functions Of Printer Status Indicator

    1.4.4. Functions of printer status indicator LCD printer status indicator Status Status Status description indicators The printer is turned off or in “Sleep” mode. Die out Green indicator Printer is ready. normally on The printer is warming up, printing, processing, Green indicator blinks canceling, and calibrating.

  • Page 24: Wi-Fi Indicator/Toner Save Indicator

    1.4.5. Wi-Fi indicator/Toner Save indicator Status description Status Status description (applicable Status (applicable to Wi-Fi indicators to non-Wi-Fi model only) model only) Wi-Fi disconnected and Turn save toner state function Die out sleep mode and sleep mode Green indicator Wi-Fi connecting None blinks Green indicator...

  • Page 25: Paper And Print Media

    2. Paper and Print Media 2.1. Selecting paper 2.1.1. Paper guidelines Use appropriate paper to prevent paper jam and ensure trouble-free printing. • It is recommended to use new, undamaged paper. • Before loading paper, know the recommended printable side of the paper. This information is usually indicated on the paper package.

  • Page 26: Unacceptable Paper

    2.1.3. Unacceptable paper The following paper types are not recommended for use with the printer: • Chemically treated paper used to make copies without carbon paper, also known as carbonless papers, carbonless copy paper (CCP), or no carbon required (NCR) paper. •...

  • Page 27: Paper Specification

    This may be due to incorrect operation, inappropriate temperature and humidity, or other factors beyond the control of Pantum. Before purchasing large quantities of print media, make sure that the print media meets the specifications specified in this User Guide.

  • Page 28: Special Paper

    2.3. Special Paper This printer supports using the special paper for printing. Special paper includes: label paper,envelope, transparent film, thick paper,carton paper, thin paper. • When using special paper or print media, be sure to select matched print type and size in Note: the print settings so as to get the best print effect.

  • Page 29: Loading Paper

    2.4. Loading Paper • Printer appearance may differ because of various models and functions, so the schematic Note: diagram is only for your reference. 2.4.1. Load in the standard feed tray :To avoid the risk of electrical shock, if you are accessing the controller board or memory devices after setting up the printer, turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 30 2. Flex, fan out and align the paper edges before loading. 3. Load the paper with the printable side facing up. • For single-sided printing, load the paper with the printing side facing up and the header Note: facing the inside of the tray. •...

  • Page 31: Install The Multipurpose Feed Tray

    4. Adjust the guide to match the size of the loaded paper. 5. Insert the tray. 2.4.2. Install the multipurpose feed tray 1. Adjust the guide to match the size of the loaded paper. 2. Load a sheet of paper with the printable side facing up.

  • Page 32: Non-Printable Area

    • For single-sided printing, load the paper with the printable side facing up and the top edge Note: going into the printer first. • For better printing effect, it is recommended to use new, undamaged paper. 3. Feed the paper until its front edge is pulled in. •...

  • Page 33: Driver Installation And Uninstallation

    3. Driver installation and uninstallation 3.1. Driver Setup This device supplies driver setup applications for Windows and macOS. We recommend One-click installation, which helps you install the driver automatically in a faster and easier way. Should you encounter trouble when using the One-click installation, you may try more setup methods. •...
  • Page 34 For macOS: • Double-click on “Pantum XXX Series_Mac_Driver” – “Pantum Install Tool”. (The XXX in Pantum XXX Series refers to product model.) 4. Read and agree to the terms contained in the End User License Agreement and the Privacy Policy, click the “Next”...
  • Page 35 • If the Install Tool finds only one printer, it will proceed to network configuration and driver installation automatically when you click on "One-click installation" under Wi-Fi. (For macOS, authorization is required before printer Wi-Fi can be configured.) • If the Install Tool finds more than one printer, a printer list will pop up when you click on "One-click installation"...
  • Page 36 For macOS: • Double-click on “Pantum XXX Series_Mac_Driver”–“Pantum Install Tool”. (The XXX in Pantum XXX Series refers to product model.) 4. Read and agree to the terms contained in the End User License Agreement and the Privacy Policy, click the “Next”...
  • Page 37 • You can put your mouse cursor in the "One-click installation" button to check the popup Note: information in order to confirm if the current printer is the one you need to install through IP address before you click the button. •...
  • Page 38 • If your software has searched more than one printers, the printer list interface will pop up.You need to configure the current printer which is connected via USB cable to wireless network and install driver. Please select "Configure the print via USB and install" on the printer list interface and check the USB printer option.
  • Page 39 For macOS: • Double-click on “Pantum XXX Series_Mac_Driver”–“Pantum Install Tool”. (The XXX in Pantum XXX Series refers to product model.) 4. Read and agree to the terms contained in the End User License Agreement and the Privacy Policy, click the “Next”...
  • Page 40 6. The setup will start when you click on "One-click installation" under Wi-Fi. The setup may take a while, depending on your PC configuration. Please wait. 7. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly.
  • Page 41 For macOS: • Double-click on “Pantum XXX Series_Mac_Driver”–“Pantum Install Tool”. (The XXX in Pantum XXX Series refers to product model.) 4. Read and agree to the terms contained in the End User License Agreement and the Privacy Policy, click the “Next”...
  • Page 42 • You can put your mouse cursor in the "One-click installation" button to check the popup Note: information in order to confirm if the current printer is the one you need to install through IP address before you click the button. •...
  • Page 43 For macOS: • Double-click on “Pantum XXX Series_Mac_Driver”–“Pantum Install Tool”. (The XXX in Pantum XXX Series refers to product model.) 3. Read and agree to the terms contained in the End User License Agreement and the Privacy Policy, click the “Next”...
  • Page 44 5. The setup will start when you click on "One-click installation" under USB. The setup may take a while, depending on your PC configuration. Please wait. 6. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly.
  • Page 45 For macOS: • Double-click on “Pantum XXX Series_Mac_Driver”–“Pantum Install Tool”. (The XXX in Pantum XXX Series refers to product model.) 5. Read and agree to the terms contained in the End User License Agreement and the Privacy Policy, click the “Next”...
  • Page 46 • If the Install Tool finds only one printer, the setup will start when you click on "One-click installation" under Wired Network. The setup may take a while, depending on your PC configuration. Please wait. • If the Install Tool finds more than one printer, a printer list will pop up when you click on "One-click installation"...

  • Page 47: More Setup Methods

    8. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly. 3.1.2. More setup methods 3.1.2.1. More setup methods for Windows • Before installing the drive, you need to learn about printer model by printing printer information page out and check the product name (please refer to Section 9.5 for printing methods).
  • Page 48 7. The software installs the driver automatically and the installation process may need some time. The duration is related to your computer configuration, please wait patiently. 8. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly.
  • Page 49 9. The installation software will search the printer automatically and the searching process may need some time. 10. After finishing searching, select the printer that needs to be connected and click “Next”. • If the printer you need to connect is not in the list of printers searched, please click Note: “Refresh”...
  • Page 50 3.1.2.1.3. Installation by wireless network connection mode Wireless network connection type is divided into basic structure mode and Wi-Fi Direct mode (please refer to Section 5 for details). 3.1.2.1.3.1. Installation in basic structure mode 1. Connect computer to access point (wireless router). 2.
  • Page 51 8. Select “Yes, I want to configurate the printer's wireless network” on the wireless setup window popped out, and operate according to the prompts to set up the printer to wireless network (please refer to Section 5.1.1 for setup method). 9.
  • Page 52 • If the printer you need to connect is not in the list of printers searched, please click Note: “Refresh” to search again. • When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver.
  • Page 53 7. Select "Wireless network connection" and click on "Install". 8. Select “No, the printer has been connected to wireless network” on the wireless setup window popping out, and then click “Next”. 9. The installation software will search the printer automatically and the searching process may need some time.
  • Page 54 1. Turn the power of printer and computer on. 2. Insert the setup CD supplied in the CD-ROM of the PC, and double-click on "Pantum XXX Series_Mac_Driver" – "Pantum Install Tool". (The XXX in Pantum XXX Series refers to product model.)
  • Page 55 Section 4 to learn how to configure the network). 4. Insert the setup CD supplied in the CD-ROM of the PC, and double-click on "Pantum XXX Series_Mac_Driver" – "Pantum Install Tool". (The XXX in Pantum XXX Series refers to product model.) 5.
  • Page 56 6. Enter the password of the PC, and click on “OK”. 7. Click on “More setup methods” at the bottom of the setup interface for access. 8. Select a network printer from the search results. 9. Click on “Install” on the lower right. •...
  • Page 57 Section 4 to learn how to configure the network). 4. Insert the setup CD supplied in the CD-ROM of the PC, and double-click on "Pantum XXX Series_Mac_Driver" – "Pantum Install Tool". (The XXX in Pantum XXX Series refers to product model.) 5.
  • Page 58 1. Turn the power of printer and computer on. 2. Insert the setup CD supplied in the CD-ROM of the PC, and double-click on "Pantum XXX Series_Mac_Driver" – "Pantum Install Tool". (The XXX in Pantum XXX Series refers to product model.)
  • Page 59 6. Click on "Off-line installation" on the lower left. 7. The software installs the driver automatically and the installation process may need some time. The duration is related to your computer configuration, please wait patiently. 8. Install complete. Please finish printer adding as guided or refer to Section 3.1.2.2.4.1.

  • Page 60: Uninstall Driver

    The information on your computer screen may differ because of multiple operating systems. 1. Click "Go" - "Applications" - "Pantum" - "Utilities" - "Pantum Un-install Tool". 2. Delete the driver as instructed in the pop-up Uninstall window.

  • Page 61: Wired Network Setup (Applicable To Wired Network Models)

    4. Wired network setup (applicable to wired network models) In case printers support wired network printing, they can be connected to network to control printer to print in wired network mode. 4.1. Set IP Address The IP address of the printer may be automatically obtained through DHCP function or set manually.

  • Page 62: Wireless Network Setup (Applicable To Wi-Fi Models)

    5. Wireless network setup (applicable to Wi-Fi models) Wireless network connection type is divided into basic structure mode and Wi-Fi Direct mode. If you have problems with wireless network setup, please refer to Chapter 5.3 Wireless Network Setup FAQs. Basic structure mode: connecting to a wireless device via router 1.
  • Page 63 5.1.1.2. Setup methods of wireless network setup tools 1. Take the wireless network setup tool in computer. 1) Windows system: Click the “Start menu” – “All programs” - “Pantum”－ Product name – “Wireless network setup tool”. 2) macOS system: click "Go" - "Applications" - "Pantum" - "Utilities" - "Wireless Network Configuration Tool"...
  • Page 64 • The SSID you selected should be consistent with the SSID of access point (wireless Note: router) connected to your computer. 2) Please tick “No” to configure other wireless network needed to connect to. Complete configuration according to interface prompt. •...
  • Page 65 2.2 The computer is not connected to wireless network Input the SSID (case sensitive) and password of access point (wireless router) in the interface below. Complete configuration according to interface prompt. • If you do not know the SSID of access point (wireless router), please click “Print Wireless Note: Network Information Page”...

  • Page 66: Wi-Fi Protected Setup (Wps) Setup

    1) Use WPS method to perform steps below to start wireless network on printer. (Please refer to Chapter 5.1.2 for detailed WPS configuration) 2) Judge if the printer is successfully connected according to the status of Wi-Fi indicator on printer. If configuration failed, please click “Previous”...

  • Page 67: How To Disable The Wi-Fi Network Connected

    5.1.2.1. Preliminary preparations 1. The access point (wireless router) supports Wi-Fi Protected Setup (WPS). 2. A printer that has wireless network function. 5.1.2.2. Wi-Fi Protected Setup (WPS) method 1. Turn on the power of printer and access point (wireless router). 2.
  • Page 68 5.2.2.1. Connection method of wireless client that supports Wi-Fi Direct feature (direct invitation to connect) You must use mobile devices that support Wi-Fi Direct function for Wi-Fi Direct connection. The operating steps may differ because of the mobile device you are using. 1.

  • Page 69: How To Disable The Wi-Fi Direct

    4. Select printer SSID on direct interface to launch a connection invitation. 5. Press “OK key” to confirm connection when the panel lead to prompts whether to connect to start Wi-Fi Direct connection. • In case of auto connection mode, the mobile device will start to connect automatically Note: after initiating connection invitation without panel confirmation.
  • Page 70 • Please refer to the following steps to check if printer and computer are in the same network: 1) Select "Command prompt" as shown below. a. Windows 8/10 system:Select "Search" button in the Start Menu and input "Command prompt"in search bar，then press the "Enter”button in the keyboard. b.

  • Page 71: Web Server

    6. Web server You can manage printer setup via the embedded Web server. 6.1. Visit the embedded Web server 1. Turn on the power of printer and computer. 2. Connect the printer to network to ensure that the printer is connected to the network where the computer is connected to (please refer to Chapter 4 Chapter 5...

  • Page 72: Use Web Server To Manage Printer

    6.2. Use Web server to manage printer You can use the embedded Web server to manage printer. 1. View the basic information including product name, printer state and ink cartridge of printer. 2. Set up the network protocol parameters supported by printer. 3.

  • Page 73: Snmp Protocol Setup

    6.2.1.2. IPv6 setup 1. Turn on printer power to connect printer to network. 2. Log in the embedded Web server (please refer to Chapter 6.1 for login method). 3. Click “Settings” – “Network settings” – “Protocol Settings” – “IPv6”. 4. Tick “Enable IPv6 protocol” and “Enable DHCPv6” (ticked by default) and then click “Apply”. You can refresh the browser and view the “IPv6 Local Link Address”...

  • Page 74: Machine Setup

    6.2.3.1. Wireless network 1. Click “Settings” – “Network settings” – “Wireless setup” – “Wireless Network”. 1) If you need to set up wireless network, please click the SSID of access point (wireless router) in search list, input secret key and click “Apply”. 6.2.3.2.

  • Page 75: Recover Factory Settings Via Web Server

    6.2.4.2. Sleep time setup 1. Log in the embedded Web server (please refer to Chapter 6.1 for login method). 2. Click “Settings” – “Machine settings” – “System”. 3. Select sleep time according to you need and then click “Apply”. 6.2.5. Recover factory settings via Web server 1.

  • Page 76: Print

    7. Print 7.1. Print Function You can set the print function through "Start"-"Devices and Printers"- select corresponding printer- right click – set print function in "Printing preferences". Some functions are as follows: Functions Diagram Color Printing Monocolor printing Collate Print Reverse Print N-in-1 Poster Print(for Windows...

  • Page 77: Print Settings

    • Windows 7 is taken as example in the above description. Note: • You can realize poster printing feature by selecting 2x2 poster printing in multipage. • You can enable printing preference and click the help button to view detailed function description.(Please refer to Chapter 7.2.7 for the method to open help document).

  • Page 78: Print Quality Settings

    7.2.2. Print quality settings 7.2.2.1. Print Color The printer supports color printing, black-and-white printing, and printing text in black. You can change it through the following steps as necessary. 1. Open the file to be printed, click the “File” menu in the upper left corner, and select “Print” to enable the print driver.
  • Page 79 7.2.2.2. Color balance Color balance is used to adjust the amount of toner used for each color.You can change it through the following steps as necessary. 1. Open the file to be printed, click the “File” menu in the upper left corner, and select “Print” to enable the print driver.
  • Page 80 5. The amount of each toner in printed documents can be adjusted. 7.2.2.3. RGB correction Adjust the contrast, saturability and brightness of the color output.You can change it through the following steps as necessary. 1. Open the file to be printed, click the “File” menu in the upper left corner, and select “Print” to enable the print driver.

  • Page 81: Duplex

    7.2.3. Duplex The printer supports duplex printing of plain paper. Paper size supported by the duplex printing: A4, Letter, Legal, Folio, Oficio. • Some paper media are not suitable for duplex printing, and trying duplex printing may Note: result in damage to the printer. •...
  • Page 82 4. Single click “Preferences” for printing setup. 5. Select the “Duplex” in “Basic” tab and then select “Long Edge” or “Short Edge”. 6. Single click “OK” to finish printing setup. Click “Print” to enable duplex printing.

  • Page 83: Booklet Printing

    7.2.4. Booklet printing • "Booklet" cannot be concurrently used with "Multipage" or "Zooming". Note: • To enable the Booklet function, please also check "collated". • To start a Booklet, please select any of the following paper types: A4, Letter, Legal, Oficio or Folio.

  • Page 84: Printing Of Paging Seal

    7.2.5. Printing of paging seal Printing of documents with paging seal is supported. When the printed portrait of paging seal does not meet the requirements, you can adjust the margins and offset values of the printed portrait in the following steps. The operation steps are as follows: 1.

  • Page 85: Red Enhancement Printing

    7.2.6. Red enhancement printing When the red content on the printed portrait does not meet the expectation, you can try to adjust the color of the portrait via the "Red Auto Enhancement" function. The operation steps are as follows: The Windows 7 system is taken as an example in the following steps. The information indicated on your computer screen may vary from operating system to operating system.
  • Page 86 5. In the interface of "Red Enhancement Option Setting", click the "Print A Color Atlas" button to print the color atlas. 6. Drag " " onto the portrait to be adjusted, and adjust the value of "Print A Color Atlas" as required by referring to the printed color atlas.

  • Page 87: Open Help Document

    7.2.7. Open Help Document You can open the "Printing preferences" and click "Help" button (for Windows Operation System only). The help document contains the user guide where you can find the information on print settings.

  • Page 88: Printing Mode

    7.3. Printing Mode This printer can support printing with paper from standard feed tray and multi-purpose feed tray. The automatic selection is defaulted. If there is print media in the multi-purpose feed tray, the paper in the multi-purpose feed tray has the priority to be printed. 7.3.1.

  • Page 89: Multi-Purpose Tray Printing

    7.3.2. Multi-purpose tray printing When the paper is loaded in the multi-purpose feed tray, the paper in the multi-purpose feed tray has the priority to be printed by the printer. • Only one sheet can be put into the multi-purpose feed tray at a time. Note: •...

  • Page 90: Mobile Print

    How to download it for iOS mobile device: Click the App Store icon > Search interface > input “PANTUM” or “Pantum print” in the search bar > Download and install on the interface of iOS device to download. 8.1.3. How to use the Pantum Printer App 8.1.3.1.
  • Page 91 2. Press the Wi-Fi button of printer to print the "Moblie Deveice Wi-Fi Connection Guideline". 3. Go to "Pantum Printer" App. Click the "Add Printer" button, and operate according to the instructions on the interface. 4. The printer is added successfully.
  • Page 92 II. Search for a printer in the LAN 1. The printer and mobile device have been connected to the same LAN. 2. Go to "Pantum Printer" App > Click "Connect" on the interface of "Devices found in LAN" > Select a printer > Add Successfully.
  • Page 93 III. Add the printer through direct connection 1. Go to "Personal Center", select "Direct connect to printer Wi-Fi hotspot", and operate according to the instructions on the interface. • The current network of your mobile device is unavailable after the printer Wi-Fi hotspot is Note: connected directly.

  • Page 94: Mopria Mobile Print

    3. Open the files you need to print with Adobe Reader on the Android device. 4. Click 5.Tap "print". 6.Please make sure the Pantum printer is selected. If you selected other printer (or failed to select any printer), please tap the pull-down menu of printer, and select your Pantum printer.

  • Page 95: Airprint Mobile Print

    4. Click 5.Tap "print". 6.Please make sure the Pantum printer is selected. If you select other printers (or no printer), please click printer option and then select your Pantum printer. 7. Set printing parameters such as number of copies to print.

  • Page 96: General Settings

    9. General Settings This Chapter mainly introduces some general settings. • Printer appearance may differ because of various models and functions, so the Note: schematic diagram is only for your reference. • For LCD printers, you can change the settings through the printer control panel. •...

  • Page 97: Sleep Time Setting

    9.1.2. Sleep Time Setting Sleep mode can reduce the energy consumption of printer effectively, and “Sleep time setting” can be made in the idle time before the device enters sleep mode. 1. Press “ ” on the printer control panel to enter the ready interface. 2.

  • Page 98: Toner Save

    9.1.3. Toner Save You can select the save toner mode which can reduce toner consumption and reduce printing cost. When save toner mode is “on”, the printed color will be lighter. 1. Press “ ” on the printer control panel to enter the ready interface. 2.

  • Page 99: Mute Printing

    9.1.4. Mute printing Set mute printing to realize low-noise printing at a reduced speed. When mute printing is “on”, printing will be in a low speed. 1. Press “ ” on the printer control panel to enter the ready interface. 2.

  • Page 100: Restore Factory Settings

    9.1.5. Restore Factory Settings “Restore factory settings” is used to recover the default settings of printer. The printer will restart itself automatically after recovering factory settings. 1. Press “ ” on the printer control panel to enter the ready interface. 2.

  • Page 101: Auto Shut-Off Setting

    9.1.6. Auto shut-off setting “Auto shut-off setting” to set off condition and off delay of printer. 1. Press “ ” on the printer control panel to enter the ready interface. 2. Press “▲” or “▼”, select “System Settings” - “ECO & EP” - “Auto OFF”, and set OFF conditions and OFF delay.

  • Page 102: Print Settings

    9.2. Print Settings 9.2.1. Print Density You can set the toner density to make the print effect pale or dark. 1. Press “ ” on the printer control panel to enter the ready interface. 2. Press “▲” or “▼”, select “Print Settings” - “Print Density” to change the Print Density.

  • Page 103: Color Calibration

    9.2.2. Color Calibration When the environment where your printer is used changes greatly, the printer may automatically perform color calibration for better printing results. You can also calibrate the color manually in the following way: 1. Press “ ” on the printer control panel to enter the ready interface. 2.

  • Page 104: Network Settings

    9.3. Network Settings You can check or set network status via network setting. 1. Press “ ” on the printer control panel to enter the ready interface. 2. Press “▲” or “▼”, select “Network Settings” to set “Wired Network Setting”, “Wireless Network Setting”...

  • Page 105: Network Information

    9.4. Network Information You can check the network status through Network Information. 1. Press “ ” on the printer control panel to enter the ready interface. 2. Press “▲” or “▼”, select “Network Infor” to view “Wired Network Infor”, “Wireless Network Infor” and “Wi-Fi Direct Infor”.

  • Page 106: Print Information Report

    9.5. Print information report Printing information reports can help you quickly understand product information, diagnose and resolve product failures. If you need to print other information pages, you can print them by the following steps. 1. Press “ ” on the printer control panel to enter the ready interface. 2.

  • Page 107: Consumable Information

    9.6. Consumable information You can view the consumable information via the printer control panel. 1. Press “ ” on the printer control panel to enter the ready interface. 2. Press “▲” or “▼”, select "Consumable Infor” to view consumables information.

  • Page 108: Routine Maintenance

    10. Routine Maintenance • Printer appearance may differ because of different models and functions, so the Note: schematic diagram is only for your reference. 10.1. Cleaning the Printer :Some parts of the printer are still in high temperature within a short time after use. To prevent burns, please don’t directly touch places labeled with high temperature warning in contact with internal components after opening the printer’s front or rear cover.
  • Page 109 1. Turn off the printer, and then unplug the power cord from the electrical outlet. 2. Remove the paper from the standard exit and feed tray. 3. Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum. 4.

  • Page 110: Replacing Parts And Consumables

    10.2. Replacing parts and consumables 10.2.1. Replacing the toner cartridge • If the tray is unfolded, remove it before replacing the toner cartridge. Note: 1. Open the front cover, and then push it down hard. 2. Pull out the toner cartridge tray.
  • Page 111 3. Remove the used toner cartridge. 4. Unpack the new toner cartridge. • Do not expose the bottom of the toner cartridge to direct light. Prolonged exposure to light Note: may cause print quality problems. • Do not touch the bottom of the toner cartridge. Otherwise it will affect the quality of future print jobs.
  • Page 112 5. Insert a new toner cartridge. 6. Insert the toner cartridge tray, and then close the cover.

  • Page 113: Replacing The Waste Toner Bottle

    10.2.2. Replacing the waste toner bottle 1. Remove the used waste toner bottle. • To avoid toner leakage, keep the waste toner bottle upright. Note: 2. Unpack the new waste toner bottle. 3. Insert a new waste toner bottle.

  • Page 114: Replace The Tray

    10.2.3. Replace the tray 1. Remove the used tray. 2. Unpack the new tray. 3. Insert a new tray.

  • Page 115: Move The Printer

    10.3 Move the printer 10.3.1. Move the printer to another location :To avoid the risk of electrical shock, do not place or use this product near water or wet locations. :If the printer weighs more than 18 kg, then it requires two or more trained personnel to lift it safely.

  • Page 116: Troubleshooting

    11. Troubleshooting Please read this section carefully. It may help you to solve common problems encountered during the printing process. If the problems persist, please contact Pantum Aftersales Service Centre. Prior to handling common problems, first check that: • The power cord is connected correctly and the printer is powered on.

  • Page 117: Use Recommended Paper

    11.1.2. Use recommended paper • Use only recommended paper or special media. • Do not load paper that is wrinkled, creased, damp, bent, or curled. • Flex, fan out and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. •...

  • Page 118: Cleaning Jammed Paper

    11.3. Cleaning Jammed Paper 11.3.1. The paper is jammed in the standard feed tray 1. Remove the tray. 2. Remove the jammed paper. • Make sure that all paper fragments are removed. Note: 3. Insert the tray.
  • Page 119 4. Open the rear cover. :The inside of the printer might be hot. To reduce the risk of injury by a hot component, allow the surface to cool before touching it. 5. Remove the jammed paper. • Make sure that all paper fragments are removed. Note: 6.

  • Page 120: The Paper Is Jammed In The Multi-Purpose Feed Tray

    11.3.2. The paper is jammed in the multi-purpose feed tray 1. Open the front cover, and then push it down hard. 2. Remove the jammed paper. • Make sure that all paper fragments are removed. Note: 3. Close the front cover.

  • Page 121: Paper Jam In The Rear Cover

    • If the problem still cannot be solved, please contact the customer services center. Note: 11.3.3. Paper jam in the rear cover 1. Open the rear cover. :The inside of the printer might be hot. To reduce the risk of injury by a hot component, allow the surface to cool before touching it.
  • Page 122 • Fuser area...
  • Page 123 • Below the fuser area...
  • Page 124 • Duplex unit 3. Close the cover.

  • Page 125: Software Failure

    11.4. Software Failure Problem Solution Reinstall the printer driver. The printer icon does not appear in the Ensure that the USB interface cable and the power cord "Devices and Printers" folder. are properly connected. If the failure still exists after restarting the printer, please The printer is in Ready mode but it will not reinstall the printer driver.

  • Page 126: Common Troubleshooting

    • If the problem persists, please contact the customer service center. See the Three Note: Guarantees certificate for contact details. 11.6. Common Troubleshooting 11.6.1. Common Problems Problem Cause Solution Problems with the Printer • See • See Poor print quality 11.6.2 Image Defects.

  • Page 127: Image Defects

    • Excessive static electricity • Separate the print media to eliminate some on the print media. static electricity. It is suggested that you use • The print media is damp and Print multipage feed the recommended print media. • Separate the print media or use better is sticking together.
  • Page 128 • Pull out the toner cartridge tray, remove the • Toner cartridge is not installed toner cartridge, then insert the toner cartridge, properly. and insert the toner cartridge tray. Gray or colored background • Load correct paper. Please refer to Section •...
  • Page 129 • The paper used has been Mottled print and toner cartridge, then insert the toner cartridge, dots stored in the air for a prolonged and insert the toner cartridge tray. time. • Toner cartridge is not installed properly. • The tray fails to load the media •...
  • Page 130 • Pull out the toner cartridge tray, remove the toner cartridge, then insert the toner cartridge, • Toner cartridge is not installed and insert the toner cartridge tray. • Perform the “Fully Calibrated” setting, properly. please refer to Section 9.2.2 for the setting mode.
  • Page 131 • The toner cartridge is damaged. The print quality test page does not meet any of the following measurements: Cartridge: • 25.70mm • 35.30mm • It is recommended to replace with the • 75.6mm original toner cartridge. • 26.7mm • Please record the data and contact the Fuser: customer service center.

  • Page 132: Product Specifications

    • Specification values vary slightly from printers with different models with different Note: functions ,and product specifications vary from different countries and regions. • These values are based on the initial data. For more information about the latest specifications, please visit: www.pantum.com. 12.1. Overview of the Specifications Product 400*400*225mm...
  • Page 133 Microsoft Windows XP/ Windows 7/ Windows 8.1/ Windows 10/ Windows 11/Windows Server 2012/2016/2019/2022（32/64 Bit） macOS 10.10/10.11/10.12/10.13/10.14/10.15/11.5/11.6/12.0.1/12.3/12.4/12.5/12.6/13.1 Linux Ubuntu 16.04 （32/64 Bit） / Ubuntu 18.04/Ubuntu 20.04/Ubuntu 22.04 （64 Operating system Bit) iOS 11.0-16.0 Android 6.0-12.0 HarmonyOS 2.0-3.0 USB 2.0 (High Speed) Communication IEEE802.3 10 /100Base-Tx interface...

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