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102 / Using the transfer feature
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If you have an auxiliary ringer programmed to ring for
calls on an external line, and you transfer a call on that line
without announcing the transfer, the auxiliary ringer rings
for the transferred call.
Transferring external calls
If an external call is transferred to a busy telephone, or not
answered after a few rings, the call automatically rings again
at the telephone from which it was transferred, and the display
indicates that the telephone was busy or that no one answered.
When transferring an external call to an external number, the
external call you are trying to transfer must be an incoming
call on a disconnect supervised line.
While on a conference call, you can remove yourself from the
conference and connect the other two callers using the
Transfer feature. However, if both of the other people are from
outside the system, at least one of the outside callers must have
called you and both of the outside calls must be on disconnect
supervision lines.
Note: Transfer via Hold on DID lines is not supported. Once
a call is answered, the line appearances on all other sets
are free immediately to take other calls. This allows a
greater number of calls to be received. Use the Call Park
feature or assigned SWCA buttons/codes to transfer a
call. Refer to
wide call appearance (SWCA) codes
In certain situations, you may experience lower volume levels
when transferring an external call to an external person, or
when transferring two external callers from a conference call.
Modular ICS 7.1 System Coordinator Guide
on page 106
Using Call Park
and System-
on page 108
.
N0130946 01
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