Programming Busy Line Setting - Nortel ICS 7.1 Coordinator Manual

172 / Programming busy line setting

Programming busy line setting
A Hunt Group is considered busy if one of two scenarios
exists:
• all of its members are being presented an incoming Hunt
Group call
• all of its members are active on a Hunt Group call
There are three routing options if all members are busy:
• BusyTone—the caller gets a busy tone (PRI lines only)
• Overflow—the call is routed to an overflow position. If
the overflow DN is the hunt group DN for that same hunt
group, the overflow option will not appear.
• Queue—the call stays in the system for a period of time.
Within this period of time, the call is presented to an
member if one becomes available. When the time-out
occurs, the call is presented to an overflow position.
1. At
2. Enter the Hunt Group number you want to program (1-30)
or press
3. Press
4. Press
5. Press
.
6. Press
Modular ICS 7.1 System Coordinator Guide
, press
.
to scroll through the groups.
. The display shows
until the display shows
to set the mode:
to exit or
. The display shows
,
to continue programming.
.
.
,
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