Nortel ICS 7.1 Coordinator Manual
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Nortel ICS 7.1 Coordinator Manual

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Modular ICS 7.1 System
Coordinator Guide
Norstar, Meridian and Companion are trademarks of
Nortel Networks
© Nortel Networks 2006
1-800-4 NORTEL
www.nortel.com/norstar
N0130946 01
Printed in Canada

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  • Page 1 Modular ICS 7.1 System Coordinator Guide Norstar, Meridian and Companion are trademarks of Nortel Networks © Nortel Networks 2006 1-800-4 NORTEL www.nortel.com/norstar N0130946 01 Printed in Canada...

  • Page 3: Table Of Contents

    Rings you may hear 43 Sorting calls by distinctive ring patterns 44 Answering calls at a prime telephone 45 Expanding telephone capacity 46 Using a 7316E+KIM as a central answering position 46 Release button 51 N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 4 Creating a conference by releasing privacy 73 Making a call private 73 Checking call length using Call Duration Timer 73 Disconnecting by accident 74 Time 74 Making calls 75 Choosing a line using a line button 77 Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 5 Using Hold 97 Retrieving a held call 97 Listening on hold 98 Holding a call exclusively 98 Using Call Queuing 99 Transferring calls 101 Using the transfer feature 101 Transferring a call 101 N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 6 Activating and deactivating the ability to page 124 Creating page zones 125 Using Page with external paging equipment 127 Sending messages 127 Sending a message 127 Canceling a message you have sent 128 Viewing your messages 129 Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 7 Labeling your set 149 Applying button labelling 149 Digital phones 149 Default button assignments 150 7316E button defaults 150 7316 digital phone button defaults 152 7208 button defaults 154 7100 digital phone button defaults 154 N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 8 Hospitality passwords 181 Room/desk information 183 Programming room information 183 Using the room/set programming 185 Programming the alarm feature 187 Using the Administration set to control alarms 188 Using the alarm 189 Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 9 Calling the number your calls are forwarded to 205 Automatic Call Back 205 Automatic Recall 205 MCID (profile 2) 206 Network Call Diversion (profile 2) 207 Overlap dialing (profile 2) 207 ISDN BRI terminals 207 N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 10 Preventing a telephone from using Link 227 Pause 228 Long Tones 229 Programmed Release 229 Run/Stop 230 Wait for Dial Tone 230 Using tone dialing for a call 231 Using your Norstar system from an external location 231 Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 11 Testing the telephone buttons 247 Testing the speaker in the telephone handset 247 Testing the telephone headset 248 Testing the telephone speaker 248 Testing the power supply to a telephone 248 Common feature displays 249 N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 12 12 / Glossary 253 Index 271 Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 13: Getting Started With Norstar

    Emergency 911 Dialing State and local requirements for support of Emergency 911 Dialing service by Customer Premises Equipment vary. Consult your local telecommunications service provider regarding compliance with applicable laws and regulations. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 14: Understanding Programming

    They customize the system for your office. All programming is recorded in the Modular ICS 7.1 Programming Record. You may want to further customize your system. For example, you can change how some features work, or adapt the system to changes in your office.

  • Page 15: Before You Start

    This means it is unable to receive or make calls, and the call forward features do not work. Do not use the main reception telephone for programming because you may lose incoming calls. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 16: Using Buttons

    The two-line telephone you use for everyday calling can be used for changes and maintenance. Examples of telephones with two- line displays are shown in the illustration. Digital phones used for programming and maintenance 7316 7316E Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 17 Allows you to enter a feature code while using or Feature button programming the telephone. Puts an active call on hold. Hold button Hangs up an active call or ends programming. Release button N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 18 This guide uses the icons for 7316E digital phone buttons in feature code examples. Your telephone may have different labels, or the buttons may be in slightly different locations.: Button description 7316 and 7316E Digital phones Feature Hold Volume Control Release Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 19: Using The Buttons Under The Display

    The programming overlay is a paper cutout that is included with the Programming record. It relabels the four buttons to name the actions you use during programming. N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 20 Current heading item on the same menu level. Press Back to move to the previous item on the same menu level. Press Show to move to the next level under the current heading. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 21: A Map For Using Programming

    Call log. Change the time, date, or both. Access the headings that define Hunt Groups, Hospitality services. Enter the BusName, which displays on caller ID lines. N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 22 Ring type Voice path Dflt: Handsfree Headset Restrictions Set restrictions Set lock (Partial, Full, None) Allow last no Allow saved no Allow link Telco features 1st Display Called ID Call log set Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 23 Call Log Show set Log pswd pswds Progrming Sys admin: 23646 pswds Basic: 22742 Reg. pswd (MICS-IX, only) Hospitality Desk pswd: 4677 Cond pswd:None SM pswd: 745368 Time&Date Hour Minutes Year Month N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 24: Starting And Ending A Session

    The display shows the first of the seven headings available for administration programming. is the password, unless the password has been changed. Check the Programming Record for the most recent password. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 25: Ending A Session

    Items disappear from the list as they are updated. Record any changes you make in the Modular ICS 7.1 Programming Record. If there is a problem with the system, the installer needs to see a history of the changes you have made.
  • Page 26 26 / Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 27: Frequently Used Programming Operations

    Press ) or The passwords can be changed. See Using passwords on page 217 for more information. Entering letters and numbers using the dialpad first press fourth press second press third press N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 28 Press Press Press the dialpad buttons to enter the year. Press Press Press the dialpad buttons to enter the month. Use numbers for the months: 01 is January; 12 is December. Press Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 29: Adding Or Changing A System Speed Dial

    (001-255). To change a speed dial that already exists, follow the same steps. The new programming overwrites the previous number and settings. Begin the programming session Press Press Press N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 30 001. This is the most common choice. If you assign a specific line to a system speed dial number, only telephones with an appearance of that line can use the speed dial number. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 31: Program A Name For A Speed Dial

    Decide the name you want to give to the speed dial code. Press the dialpad button that has the first letter of the name until the display shows the letter you want. Press N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 32: Changing The Name Of A Telephone

    221. If the set has already been given a name, it appears after on the display. Press then This is the name the display shows if you do not change it. Press Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 33: Changing The Name Of A Line

    Terminals&Sets heading. Changing the name of a line Begin the programming session Press Press Press Change the name of a line Press Press N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 34 The name can be up to seven characters long, including spaces. Press to use the name you entered. Press to end your session. You can press once to continue programming this line, or press twice to return to the Lines heading. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 35: Making Changes To Call Forward No Answer

    Press Press and enter the internal number where you want the calls to be sent. In this example the internal number is 221. You can press to change the destination back to N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 36 Call Forward no answer feature is overridden and the Hunt Group call continues to ring until the hunt time has expired. For more information about Hunt Groups, see Programming Hunt Groups on page 165. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 37: Making Changes To Call Forward On Busy

    In this example, the internal number is 221. You can press to change the destination back to Press to end your session. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 38: Making Changes To Do Not Disturb On Busy

    Enter the internal number of the telephone extension. This becomes the number for the intercom button. In this example, number is 225. If the set has been given a name, it appears on the display. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 39: What Would You Like To Do Next

    209. See Using passwords on page Use a Basic password so others can take care of programming such as changing 217. user speed dials, changing names, and changing the time and date. N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 40 40 / Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 41: Answering Calls

    77 for more information on the use of lines. If you receive a priority call and your telephone has no free internal line buttons, you cannot transfer the priority call, you must accept or release it. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 42: Line Buttons

    Someone else has put a call on hold on that longer than off line On, not flashing You are connected to the call on that line or the line is in use elsewhere The line is free Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 43: Rings You May Hear

    There is an external call on the line for you. A shorter double ring There is an internal call on the line for you or a call is being transferred to you. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 44: Sorting Calls By Distinctive Ring Patterns

    DRP program. Refer to the Modular ICS 7.1 Installation Guide for information about setting distinctive ring for lines. If the call is to a Hunt group, and the Hunt group DRP is higher than the line DRP, the Hunt group DRP will take precedence within the Hunt group.

  • Page 45: Answering Calls At A Prime Telephone

    The call coming in on line 002 was intended for target line 157. Line 157 is busy, so the call has come to you. For other displays, see Common feature displays on page 249. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 46: Expanding Telephone Capacity

    If you do not need lines or hunt group appearances on the KIMs, there is no requirement for any system configuration. This configuration of the KIM is called an ordinary KIM (OKIM) and you can install up to nine modules on a 7316. Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 47 79) • provide one-press external autodial (Refer to Storing a number on a memory button for Autodial on page 87) • configure system-wide call appearances (SWCA) by assigning SWCA feature codes N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 48 The KIM displays a random pattern of icons as the KIM resets. Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 49 Coordinator password to assign the telephone to the hunt groups for which you want to provide an appearance. Refer to Programming Hunt Groups on page 165 for information about programming hunt group appearances. N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 50 11. Press until you find the button you want to program. 12. Press to enter an autodial number, or press enter a feature code and feature programming. To make the button blank, press Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 51: Release Button

    When you transfer an external call to another Norstar user, this information is displayed on the target telephone. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 52: Using Call Information For A Particular Call

    Once you answer a call, new calls coming in on lines configured with CLID to telephones with CLID allowed, present the prompt: for two rings, and then the CLID of the caller will display for three seconds ( Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 53: Displaying Call Information Before Or After Answering

    Displaying Call Information for a call on hold 1. Press . The display reads 2. Select the line on hold. Information about the call is displayed. 3. Press to display more information about an external call. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 54: Making Call Display Information Appear Automatically

    Call Display information is always shown at the telephone that answered the call. Your installer or customer service representative can program telephones to have automatic Call Display. This feature is not available to ISDN terminals. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 55: Changing Which Information Is Shown First About A Call

    The choices are You may see on the display if the information is not available from your telephone company. You may see on the display if the caller blocks that information. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 56: Picking Up A Call Ringing At Another Telephone

    Directed pickup can retrieve calls that are ringing on an Answer DN. While you may enter the internal number of the telephone you hear ringing, it may be calls from another telephone you are answering. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 57: Answering Any Ringing Telephone Using Group Pickup

    Norstar set in that call pickup group. For more information about Hunt Groups, see Programming Hunt Groups on page 165. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 58: Changing A Telephone Pickup Group

    Enter the internal number of the telephone that is ringing. (You may use an internal autodial button to do this.) If you decide not to answer a ringing call after activating Directed Pickup, press Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 59: Trunk Answer

    Displays You have tried to pick up a call on someone else’s private line. The call that is ringing is on a line that is not in a Ringing Service. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 60: Answer Dns And Answer Keys

    Answer DNs can be answered and active at the same time. Answer DNs are assigned under under . This setting assigns the DN of another telephone to one of your telephone buttons. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 61: Creating A Conference Call

    There are three levels: Basic, Enhanced, and Extended. You need an Installer password to perform this programming. See the Modular ICS 7.1 Installer Guide for more information. ISDN terminals cannot be assigned Answer DNs to monitor other telephones, but ISDN terminals can be monitored.

  • Page 62: Disconnecting One Party

    , to place one caller on hold. Press again, to put the caller you want to keep on hold. 2. Press . The call is disconnected. 3. Press to speak to the remaining party. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 63: Independently Holding Two Calls

    You can reconnect to the conference by pressing either of the held line buttons. For the 7000 and 7100 digital phones, press . For Digital Mobility phones, press R. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 64: Splitting A Conference

    Series terminals except for 7000 and 7100 digital phones and Digital Mobility phones. TIP - Refer to the Nortel Networks Digital Mobility Phone User Guide for details about the handset icons. On the Digital Mobility phone, the R (Recall) button performs the function of a Hold key.

  • Page 65: Removing Yourself From A Conference

    Press the line button for the call on hold to bring that person into the conference. For other displays, see Common feature displays on page 249. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 66: Listening To A Call As A Group

    This programming is performed by someone with the Installer password. Note: Model 7000 and 7100 digital phones, analog telephones, and Digital Mobility phones do not support Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 67: Answering Calls Without Lifting The Receiver

    Tip - Direct your voice toward the telephone. The closer you are to the telephone, the easier it is for the microphone to transmit your voice clearly to your listener. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 68: Making Calls Without Lifting The Receiver

    Refer to the user card for the telephones for specifics about using this button. The 7000 and 7100 digital phones do not have mute buttons. The Digital Mobility phone has a mute feature that is controlled by the handset firmware. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 69: Changing A Regular Call To Handsfree

    Wait for your caller to finish speaking before you speak. The microphone and speaker cannot both be on at once. The voice of your caller may be cut off if you both speak at the same N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 70: Changing Handsfree For A Telephone

    2. Press 3. Press (the default System Coordinator password). 4. Press and enter the internal number of the telephone you want to program. 5. Press twice. 6. Press three times. Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 71 7316E is attached to a system with software previous to MICS version 6.1, it acts like the 7316 digital phone, and the handsfree button under the dial pad is not active. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 72: Handsfree Answerback

    If a line is programmed with privacy, only one person at a time can use the line. Privacy control cannot be used on internal or conference calls. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 73: Creating A Conference By Releasing Privacy

    Checking call length using Call Duration Timer With this feature you can see how long you spent on your last call, or how long you have been on your present call. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 74: Disconnecting By Accident

    Pick up the receiver again or press the handsfree button within one second to reconnect the call. Time Use this feature to display the current date and time while you are on a call. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 75: Making Calls

    . When the number is complete, select a line or lift the receiver. This prompt remains on your display as long as you are on a call you have dialed. To transfer the call, press N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 76 Either you have no prime line or your prime line is busy. Select a line manually before dialing. You have entered the number of a telephone that is not in service. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 77: Choosing A Line Using A Line Button

    Instead, the user switches between two calls by pressing (7000/7100) or R (on the DM phone). In this situation, one call is active and one call remains on hold. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 78: Line Pools

    Everyone in the office should have a list of the line pool access codes and destination codes for the line pools their telephones can use. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 79: Using A Line Pool To Make A Call

    If you program a button with an indicator to access a line pool, when all the lines in a line pool are busy, the indicator for the line pool button turns on. The indicator turns off when a line becomes available. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 80: Making Calls From An Isdn Terminal

    To change how how you dial your calls, use this feature: 1. Press 2. Press until the dialing mode you want appears. 3. Press to select the displayed dialing mode. The dialing modes feature code cannot be programmed onto a memory button. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 81: Using Standard Dial

    Automatic dial does not work if your telephone has no prime line or if your prime line is in use. Telephones connected to an analog terminal adapter (ATA) cannot use Automatic dial. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 82: Using Pre-Dial

    Hunt Groups, see Programming Hunt Groups on page 165. Digital Mobility phones receive priority calls as ringing calls. The existing call automatically goes on hold and the priority call becomes the active call. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 83: Making A Priority Call

    4. Press and enter the internal number of the telephone you want to program. 5. Press twice. 6. Press nine times. The display shows 7. Press to choose (Yes) or (No) N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 84: Using Ring Again

    Tip - The Ring Again feature cannot be used when calling a Hunt Group DN. For more information about Hunt Groups, see Programming Hunt Groups on page 165 Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 85 You can only use Ring Again while you have a busy signal on an internal call or line pool request, or while an internal call is ringing. Press to use Ring Again. Press you prefer to send a message. N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 86 86 / When the dialed internal number is busy Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 87: Time Savers For Making Calls

    2. Choose a button and then enter the number as if you were dialing it. When programming autodial you can use: • Last Number Redial • Saved Number Redial • destination codes — use the intercom line • host system signaling N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 88: Choosing A Line For Autodial

    Displays Continue to enter digits until the number is complete. Press erase an incorrect digit. Press when you are finished. The memory allotted to autodial numbers in your Norstar system is full. Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 89 The number is stored on the button. Common feature displays For other displays, see on page 249. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 90: Using Last Number Redial

    5. Press 6. Press three times. The display shows 7. Press twice. 8. Press . The display shows 9. Press to choose (Yes) or (No). Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 91: Using Speed Dial

    Speed dial numbers are subject to the same restriction filters as regularly dialed numbers. Your installer or customer service representative can program system speed dial numbers to bypass dialing restrictions. Speed dial numbers may include host system signaling codes. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 92: Making A Speed Dial Call

    For the 7000 and 7100 digital phones, analog telephones and Digital Mobility phones, you can enter only a line pool access code or a destination code. 4. Enter the number you want to program. 5. Press Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 93 The system cannot dial the number stored. Reprogram the number. Common feature displays For other displays, see on page 249. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 94: Using Saved Number Redial

    1. Place the programming template over the appropriate buttons of the programming telephone. 2. Press 3. Press (the default System Coordinator password). 4. Press and enter the internal number of the telephone you want to program. Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 95 The number is dialed correctly, but you cannot see it. You have tried to save the number of an incoming call. You can only save numbers that you have dialed yourself. N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 96 96 / Blocking Saved Number Redial Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 97: Handling Many Calls At Once

    If the handset moves out of radio range, external active and held calls will transfer to the prime set for that telephone, but internal calls will be dropped. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 98: Listening On Hold

    Displays You have placed one or more calls on hold. The name of the line that has been held the longest is displayed. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 99: Using Call Queuing

    If you have more than one call ringing at your telephone, use this feature code to choose the call that has the highest priority. Call Queuing answers incoming external calls before callback, camped, and transferred calls. N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 100 100 / Using Call Queuing Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 101: Transferring Calls

    You cannot use the Line Pool feature code to access a line pool for a transfer. To use a line pool, use a programmed line pool button, or press the intercom button and enter a line pool access code or a destination code. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 102: Transferring External Calls

    (SWCA) codes In certain situations, you may experience lower volume levels when transferring an external call to an external person, or when transferring two external callers from a conference call. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 103: Canceling A Transfer

    221, you decide to transfer the call to someone else. The telephone to which you are trying to transfer a call is out of service. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 104: Using Camp-On

    If there is no line button available, you receive a message on the display and hear Camp tones. Each set can handle only one camped call at a time. Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 105 The line that the camped call is on is in use or that line does not appear at your telephone. Release the line or release an internal line. Common feature displays For other displays, see on page 249. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 106: Parking A Call

    This round-robin approach means that a greater variety of codes are used, which makes it easier for a call to reach the right person when more than one incoming call is parked. Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 107 There was no call on the retrieval code you entered. You have tried to park a conference call. Split the conference and park the calls separately. The person who retrieves the calls can reconnect the conference. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 108: System-Wide Call Appearance (Swca) Codes

    SWCA codes to park and retrieve the calls. Since there is no visibility to the users without button assignments, users must employ the voice call or page feature to provide the call location to other users. Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 109 • retrieves the call that has most recently been parked on an assigned SWCA position. The system searches only on codes assigned to the telephone. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 110: Using Callback

    110 / Using Callback Refer to the Module ICS 7.1 Installer Guide for information about programming SWCA features through the programming interface. Tips - Since SWCA buttons use the park feature, check with your system administrator to ensure that park is turned on for your system before adding SWCA assignments.

  • Page 111: Forwarding Your Calls

    However, line redirection is not supported on the 7000 and 7100 digital phones, analog telephones, or the Digital Mobility phone. TIP - 7316E telephones display this call forwarding icon when a call has been forwarded: Canceling Call Forward 1. Press N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 112: Using Call Forward At Your Telephone

    Overriding Call Forward If you call someone who has their calls forwarded to you, your call rings at that telephone even though they are forwarding their calls to you. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 113: Changing The Automatic Call Forward Settings

    For step-by-step instructions, see Change the number of times the telephone rings before it is forwarded on page 36. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 114: Forward On Busy

    External callers are transferred to the prime set used in your system. For step-by-step instructions, see Making Changes to Do Not Disturb on Busy on page 38. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 115: Call Forward And Voice Mail

    • make the ring delay greater than the delay used by your voice mail system, if your voice messaging system or service automatically retrieves calls N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 116: Line Redirection

    Incoming internal calls are forwarded to the specified Call Forward destination. You cannot use the Line Redirection feature on 7000 or 7100 digital phones, on Digital Mobility phones, or on an analog telephone connected to an ATA. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 117: Turning On Line Redirection

    The line chosen for redirecting calls on other lines can be used normally when it is not busy on a redirected call. To avoid redirection failing because the chosen line is in use, choose a line pool with several lines in it. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 118: Canceling Line Redirection

    4. Press and enter the internal number of the telephone you want to program. 5. Press twice. 6. Press four times. The display reads 7. Press to select (Yes) or (No). Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 119: Turning The Redirect Ring For A Telephone On Or Off

    You selected the intercom button as the facility to place the call on. Enter a line pool code or a destination code. Press to begin redirection. Press to cancel a previous redirection. N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 120 The lines light up as you press them. Once you cancel redirection for a line you cannot restore it by pressing the line again. Press to cancel redirection for all your lines. To end, press Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 121: How Line Redirection Is Different From Call Forward

    Be careful to avoid redirection loops. If for example, you redirect your lines to your branch office and your branch office N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 122: Centralized Voice Mail And Auto Attendant

    As well, instead of using to access feature codes, users use the button ), just as they would if they were dialing into their own system from a remote location. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 123: Communicating In The Office

    3. If necessary, choose a zone. 4. Make your announcement. 5. Press Tip - Instead of entering the Page feature code followed by the page type, you can enter the following shortcut codes. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 124: Activating And Deactivating The Ability To

    4. Press and enter the internal number of the telephone you want to program. 5. Press twice. 6. Press seven times. The display reads 7. Press to select the setting: (Yes) or (No). Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 125: Creating Page Zones

    50. Your installer programs whether a tone sounds before a page begins, and the maximum number of seconds a page can last before it is automatically turned off. N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 126 Tip - Make sure that everyone who needs to make page announcement has a list showing which telephones are in which page zones. Enter this information into your Modular ICS 7.1 Programming Record. Displays Enter the desired page zone number (0- 6) or...

  • Page 127: Using Page With External Paging Equipment

    If your reply to a message is forwarded or is answered at another telephone using the Call Pickup feature, the message remains on your telephone until you cancel it or successfully contact the telephone that sent the message. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 128: Canceling A Message You Have Sent

    For more information about the Message Reply Enhancement feature, see the Norstar Modular ICS 7.1 Installer Guide. Canceling a message you have sent 1. Press .

  • Page 129: Viewing Your Messages

    If you want to call your voice message center using a line other than the programmed line, exit your message list and dial the voice message center telephone number using normal dialing methods. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 130: Replying To A Message Using An Analog Telephone

    Analog Station Module (ASM) using . The analog telephone can in turn invoke a single digit access code to reach the designated direct-dial telephone and retrieve messages. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 131: Removing Items From Your Message List

    On analog telephones connected to an ASM, the Cancel Message Waiting feature cancels the oldest message received. The system no longer provides either a Stuttered Dial Tone or a Message Waiting Lamp if there are no messages pending. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 132: Viewing Messages You Have Sent

    You have one or more messages and one or more new Call Logs. Press to change the first line of the display to the current time and date. Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 133 For other displays, see Common feature displays on page 249. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 134: Using Voice Call

    When someone makes a voice call to you, simply start talking. Your telephone microphone picks up your voice. Once you have answered a voice call, you can put it on hold, transfer it, or otherwise treat it as a normal call. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 135: Blocking Voice Calls Using Voice Call Deny

    • Call Forward is turned on • Do Not Disturb is turned on • Voice Call Deny is turned on • it is not a Norstar telephone. Your call proceeds automatically as a regular ringing call. N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 136 136 / Using Voice Call Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 137: Tracking Your Incoming Calls

    The same feature is supplied by an ISDN service package that comes with calling line identification (CLID). N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 138 To use the features on the following pages, your telephone must have spaces available in its Call log. Your installer or customer service representative programs each telephone with an appropriate number of spaces. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 139: Call Log Options

    When your log is full, Autobumping automatically deletes the oldest Call Log item when a new call is logged. Press to enable autobumping. Press to disable autobumping. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 140: Viewing Your Call Log

    1. Display the item you want to erase. 2. Press 3. Press to exit. If you accidentally erase an item, you can retrieve it. 1. Press immediately. 2. Press to exit. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 141: Making A Call Using Call Log

    To access your Call Log through a password: 1. Press . The displays reads 2. Enter your four-digit password. The display reads 3. Re-enter your four-digit password. The display reads , which confirms that your password has been assigned. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 142: Changing Your Call Log Password

    Use this procedure when you want to delete an assigned password. 1. Press . The display reads 2. Enter your old password. 3. The display reads 4. Press The display reads , which confirms that your password has been deleted. Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 143 This call was answered at another telephone (227). This call was logged manually. This call was not answered. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 144: Using External Voice Mail

    To find out if your external voice message service works with Norstar, or if you have any problems with your service, contact your voice message service provider. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 145: Customizing Your Telephone

    The name of the feature assigned to a button is displayed when you press the button. Press for additional information. Press the button you want to check. Press when you are finished. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 146: Changing The Set Display Contrast

    Startup. English is the default first language. Refer to the Modular ICS 7.1 Installer Guide for a list of languages supported by each profile. Check the programming guide to determine which Profile was assigned to your system.

  • Page 147: Programming A Feature Code Onto A Memory Button

    The programmed line pool button accesses a specific line pool, not the line pool feature. Erasing a feature button 1. Press 2. Press the feature button. 3. Press to erase the button. N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 148 . To erase the button, just press Enter the number you want to program and press . To erase the button, just press For other displays, see Common feature displays on page 249. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 149: Labeling Your Set

    Your system administrator can access this application from the system CD or it can be downloaded from www.nortelnetworks.com. 7316 digital phone button label locations Button labels 7316 N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 150: Default Button Assignments

    7316E button defaults Refer to your Programming Records to identify the current button programming for each telephone or group of telephones. 7316E Upper buttons Lower right button set Lower left button set Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 151 Note that this telephone has a separate handsfree button under the dial pad, therefore, the intercom buttons start on the first button at the bottom of the lower, right column of memory buttons. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 152: 7316 Digital Phone Button Defaults

    7316, the button numbers only reflect the lower level. In Button programming, however, the absent button numbers appear, but they are not valid programming for this telephone. Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 153 Set: 221 Set: 224 Set: 222 Set: 225 Set: 223 Set 226 Line <XXX> Conf/Trans Transfer Line <XXX> Line Pool Transfer Last No. Call Fwd Voice Call Pickup Intercom Page Link Intercom N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 154: 7208 Button Defaults

    The default Page button activates the External Page option ( 7100 digital phone button defaults For all templates, the one programmable button on the 7100 digital phones is defaulted to Last Number redial. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 155: Rules Of Default Button Assignment

    Line buttons have priority over feature access buttons but cannot replace handsfree, intercom, or answer DN buttons. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 156: Moving Line Buttons

    The two buttons you selected have exchanged position. You have tried to move a line to a button that cannot be used as a line button, such as an intercom button, handsfree/mute button, or an answer button. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 157: Changing The Type Of Ring

    3. Repeat until you hear the ring you prefer, then press TIP - The Digital Mobility phone has access to a number of ring patterns, but these are controlled by the handset. This setting does not affect the handset. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 158: Adjusting The Ring Volume

    . The current time and date appears on the top line of the display. 2. Press to see your messages, or press to see your calls. Restoring the messages and calls indication Press Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 159: User Preferences

    2. Press when you see the telephone you want to change. The display reads the model number of the telephone at the extension. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 160: Changing Button Programming

    Used when you are setting up an external autodial number. Press until you see the type of line or pool you want the number to use. Press to store a feature code on the button. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 161: Changing User Speed Dial

    Note: User Preferences programming cannot change the buttons that are used by lines, intercom, and the handsfree feature, which are assigned by the system administrator. Refer to the Modular ICS 7.1 Installer Guide for details. Changing User Speed Dial 1. Press .

  • Page 162: Changing Call Log Options

    162 / Using User Preferences administrator. Refer to the Modular ICS 7.1 Installer Guide for details. To change a system speed dial code, see Adding or changing a system speed dial on page 29. Changing Call Log options 1. Press 2.

  • Page 163: Changing The Ring Type

    You cannot store a feature or number on it. The button is used for an Answer DN. You cannot store a feature or number on it. N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 164 The button is occupied by the handsfree feature. You cannot store a feature or number on it. For other displays, see Common feature displays on page 249. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 165: Programming Hunt Groups

    Hunt Group feature. When upgrading from a pre-Modular ICS 4.0 system to a Modular ICS 7.1 system, any lines previously belonging to an ILG are not automatically converted to broadcast Hunt Groups. You must go in and program them to the new feature.
  • Page 166 Call Forward All Calls • Call Forward No Answer • Call Forward on Busy • Group Pickup • Transfer via Hold • Priority Call • Line Redirection • Page Zones • Voice Call Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 167: Adding Or Removing Members From A Group

    6. Press . The display shows 7. Press . The display shows 8. Enter the Hunt Group number you want to program (1-30) or press to scroll through the groups. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 168: Moving Members Of A Group

    Hunt Group. The display shows the member number followed by an arrow. 6. Enter the new position number for the extension. 7. Press to exit. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 169: Assigning Or Unassigning Lines To A Group

    7. Press to program the line as means the line is assigned to another Hunt Group. 8. Press to exit or to continue programming. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 170: Setting The Distribution Mode

    In Rotary mode, you can ensure that all your helpline people are receiving calls on an equal basis, rather than one person receiving the majority of calls. The call rings at one set at a time in a round robin fashion. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 171: Setting The Hunt Delay

    3. Press . The display shows 4. Press until the display shows 5. Press to select the setting: 6. Press to exit or to continue programming. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 172: Programming Busy Line Setting

    3. Press . The display shows 4. Press until the display shows 5. Press to set the mode: 6. Press to exit or to continue programming. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 173: Programming The Queue Time-Out

    The overflow telephone can be a DN number associated with a voice mailbox. 1. At , press . The display shows 2. Enter the Hunt Group number you want to program (1-30) or press to scroll through the groups. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 174: Setting The Name

    5. Press 6. Use the dialpad to enter the name of the Hunt Group. 7. Press to store the name. 8. Press to exit or to continue programming. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 175: Allowing/Disallowing An Auxiliary Ringer

    Hunt Group. If members of the group have ring patterns assigned to their telephones that are higher than the ring patterns of the incoming line or the Hunt Group, then N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 176: Using Silent Monitor

    Refer to the Modular ICS Installation Guide for detailed information about the fields that make up this feature. To start a session, on a silent monitor supervisor telephone: 1. Enter 2. Type in the SM password (default: Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 177 DN that you enter. While a call is being monitored, you can choose to: • move to another Hunt group member • join the current conversation ( • exit the silent monitoring ( N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 178 Hunt Group call, or the call came in on a line button on that telephone. Note: You should not assign lines which are assigned to the hunt group to individual hunt group members Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 179: Feature Notes

    • If the current hunt group call is part of a conference call, it cannot be monitored. N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 180 Trunk Anti-Tromboning (TAT) will not be applied to a call that is currently being monitored. If a call has already had TAT applied, the call cannot be monitored. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 181: Using The Hospitality Features

    There are two passwords within the hospitality feature. One provides secure access to the administration set, and one provides secure access to a room condition setting from each room set for housekeeping staff. N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 182 (CONFIG). The display shows 3. Press (ADMIN). The display shows 4. Press until the display shows 5. Press displays 6. Press displays. 7. Press displays 8. Enter a new password, then press Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 183: Room/Desk Information

    DN of the set you want to assign to a room. 8. Press displays. 9. Press and enter the room number, then press accept the change. N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 184 If the number is less than 13, the display shows . Press to select , if required. Press to accept. 8. Press displays. 9. Press and enter the minutes (00 to 59). Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 185: Using The Room/Set Programming

    You can use this feature on a room set or administration set to: • set the room state to service done ( • set the room state to Needs service ( • query the state of the room N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 186 3. Enter the room number and press The set displays 4. To update the condition, press and select the required status. To query the condition of other rooms, press the displays keys. 5. Press to exit. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 187: Programming The Alarm Feature

    (10, 15, 20, 30, 40, 50). 13. Press displays. 14. Press to choose either 15. Press displays. 16. Press displays. 17. Press to enter a set DN to be notified. 18. Press displays. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 188: Using The Administration Set To Control Alarms

    00 and 23, and minutes between 00 and 59. The set displays: If the clock uses a 12-hour format, enter the time, then when the set displays: , press The set displays: Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 189: Using The Alarm

    If the clock uses a 12-hour format, enter the time, then press to select am or to select pm. A tone sounds. To enter a new time, repeat the above steps and enter a new time. This overwrites the existing entry. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 190: Canceling An Alarm

    Refer to Service times on page 184. If the user is on a call when the alarm sounds, they can press any button except which would release the call instead. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 191: Telephone Features

    If you are connecting a 7316 or 7316E digital phone for the first time, refer to the following illustrations as a guide. Installing the 7316/7316E digital phone connections Installing to a desk jack N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 192 Use the screw that came with your telephone. Connect cords to the telephone, refer to cord connections Mount the telephone onto the screws and slide it down. Connect line cord to wall jack. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 193: Naming A Telephone Or A Line

    Norstar jack to another without losing any of its custom programming. If you want to replace a telephone and cancel the programming, ensure that the relocation setting is off. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 194: Stopping Calls From Ringing At Your Telephone: Do Not Disturb (Dnd)

    Delayed Ring Transfer feature transfers all unanswered calls to the prime telephone after a specified time. Do Not Disturb prevents voice calls from alerting at your telephone. Voice calls are presented as normal intercom calls. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 195: Using Background Music

    Note: The 7000 and 7100 digital phones, analog phones and the Digital Mobility phones do not support this feature. Turning Background Music off The music stops automatically if you make or answer a call, or press to turn it off. N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 196 196 / Using Background Music Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 197: Isdn Pri And Bri

    PRI lines are configured as DID lines. Incoming calls on a PRI line can appear on a DID button or on an intercom button depending on how your target lines are assigned to the telephones. Outgoing calls are made using the intercom buttons. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 198: Isdn Pri Features

    Calling Name • receiving Redirected Name • sending Connected Name • sending Calling Party Name Consult your customer service representative to determine which of these features is compatible with your service provider. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 199: Name And Number Blocking For Pri

    Emergency 911 Dialing Modular ICS 7.1 with the ISDN PRI feature is capable of transmitting the telephone number and internal extension number of a calling station dialing 911 to the Public Switched Telephone Network.

  • Page 200: Call By Call Service Selection For Pri

    Inwats is a type of long distance service which allows you to receive calls originating within specified areas without a charge to the caller. A toll-free number is assigned to allow for reversed billing. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 201: Dialing Plan And Pri

    Private DN length so the system knows when the user has completed dialing. Refer to the Networking chapter in the Modular ICS 7.1 Installer Guide for more details about dialing plans. Consult your customer service representative to determine how your dialing plan is configured.

  • Page 202: Isdn Bri

    202 / ISDN BRI ISDN BRI Modular ICS 7.1 supports a maximum of 30 ISDN sets on the system. The following ISDN services are supported: • incoming calls • outgoing calls • Calling Line Identification Presentation (CLID) • sub-addressing •...

  • Page 203: Line Access From An Isdn Terminal

    Business Name has been entered for the set. The available features include: • receiving connected name • receiving calling name • receiving redirected name • sending connected name • sending calling party name N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 204: Name And Number Blocking For Bri

    3. Enter the internal number of the telephone to which you want your calls forwarded. If the call is answered, stay on the line for at least five seconds to activate the Call Forward feature. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 205: Canceling Call Forward

    Caller ID as part of your ISDN service. Consult your service provider for the appropriate feature code to enter on your dialpad. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 206: Mcid (Profile 2)

    CO is not able to log the information or it is not an ETSI BRI/PRI type of call. MCID feature is not subscribed to. MCID is not allowed in the current state of the call. Invalid interaction with another supplementary service. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 207: Network Call Diversion (Profile 2)

    ISDN terminal equipment delivers a wide range of powerful business applications: • Videoconferencing and video telephony: Video conferencing offers instant visual and audio contact between distant parties using either studio-based or desktop ISDN terminals. N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 208 ISDN, with charges incurred only when information is actually transmitted. • Internet and database access: The fast call set up and high bandwidth of ISDN are ideal for accessing information services such as the Internet and databases. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 209: Using System Features

    Or calls to one attendant can ring at another telephone during lunch. This service does not suppress your normal ringing assignment. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 210: Changing The Lines Used By Outgoing Calls

    • Off prevents the service from being activated. In the case of restriction settings and routing, this means that the Normal schedule will be in effect. Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 211 Schedule for Restriction Service on or off, as needed, any time of the day or night. If you decide to run a service on a schedule, the system uses the start and stop times used for that schedule. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 212: An Example Of How To Turn On A Service Manually

    Night Schedule for Ringing Service no longer follows the schedule but can be turned on and off by using the feature code and selecting Night Ringing. See Turning Services on and off on page 213. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 213: Turning Services On And Off

    To turn a Service off: 1. Enter the appropriate feature code from a control telephone. 2. For Restriction and Routing service you have to enter the System Coordinator or Basic password. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 214: Viewing The Active Services On A Two-Line Display

    Viewing the active Services on a one-line display 1. Press . The display shows the first active Service. 2. Press to move through the active schedule. 3. Press to exit. Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 215 For other displays, see Common feature displays on page 249. Services that have been turned on automatically are indicated by an asterisk (*) before the name on the display. You can neither manually activate nor cancel automatically-scheduled N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 216 Tip - Norstar provides six service schedules named Night, Lunch, Evening, Sched 4, Sched 5, and Sched 6. Your installer or customer service representative can change these names to suit your business. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 217: Using Passwords

    In addition to a System Coordinator password, there is a Basic password. This allows you to delegate some of the duties of being a system coordinator to someone else without allowing access to sensitive programming. The default Basic password is N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 218: Changing Passwords

    : displays. 8. Press until you see the name of the password you want to change. 9. Use and the dialpad to enter the new password. Press to accept the new password. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 219: Clearing A Call Log Password

    There are two passwords within the Hospitality feature. One provides secure access to the administration set for programming the service, and one provides secure access to a room condition setting from each room set for housekeeping staff. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 220: Silent Monitor Password

    Users must enter a password when they use to monitor Hunt group calls. It is advisable to change this password frequently. (default: 745368 (SILENT)): 1. Press displays 2. Use the keypad to enter a new password. 3. Press Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 221: Using Special Telephones

    1. Place the programming template over the appropriate buttons of the programming telephone. 2. Press 3. Press (the default System Coordinator password). 4. Press N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 222: Hotline

    See the Telephone Feature Card or see Changing how you dial your calls on page 80. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 223: Making A Telephone A Hotline Telephone

    • the prime line • an external line • a line in a line pool, and a line pool access code For this type of line, you must specify the line pool access code. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 224: Control Telephone

    A telephone designated as an SM Supervisor allows you to monitor Hunt group calls without or without a conference tone indicator to the other two parties. See Using Silent Monitor on page 176. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 225: Using Set Lock

    1. Place the programming template over the appropriate buttons of the programming telephone. 2. Press 3. Press (the default System Coordinator password). 4. Press and enter the internal number of the telephone you want to program. 5. Press N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 226: Using An Auxiliary Ringer

    An auxiliary ringer is a separate device that has to be connected to Norstar. Refer to the section on installing optional equipment in the Modular ICS 7.1 Installer Guide. Turning the auxiliary ringer for a telephone on or off Use system programming to turn an auxiliary ringer on or off.

  • Page 227: Using Host System Dialing Signals

    1. Place the programming template over the appropriate buttons of the programming telephone. 2. Press 3. Press (the default System Coordinator password). 4. Press and enter the internal number of the telephone you want to program. 5. Press displays. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 228: Pause

    You can program more than one pause in an external autodial or speed dial sequence. The Pause symbol ( ) uses one of the 24 spaces in a dialing sequence. For pulse dialing, inserts a 1.5-second pause into the dialing sequence. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 229: Long Tones

    The Programmed Release symbol ( ) takes up two of the 24 spaces in a programmed dialing sequence. The system ignores any digits or commands that follow a Programmed Release in a programmed dialing sequence. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 230: Run/Stop

    The Wait for Dial Tone symbol ( ) uses two of the 24 spaces in an autodial or speed dial sequence. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 231: Using Tone Dialing For A Call

    Class of Service (COS) password that gives access to the transatlantic line. The sales representative can then telephone into the Norstar system from a hotel, enter their Class of Service password, and use the leased transatlantic line to make calls. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 232: Controlling Access To Your Norstar System

    DISA internal number, callers hear a stuttered dial tone and must enter a Class of Service password before they are allowed into the system. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 233: Class Of Service (Cos)

    2. When you hear a stuttered dial tone, enter your COS password. 3. Wait for the system dial tone. To use the system remotely, you must use a telephone with tone dialing to call the system. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 234: Tones

    • Dialed a number in the Norstar system which does not exist. Your call is disconnected after five seconds. Stuttered dial tone Enter your COS password. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 235: Using Class Of Service (Cos) Passwords

    To change the restriction filters on a line or telephone: 1. Press 2. Enter your six-digit COS password. COS passwords allow you to define individual passwords and determine the restriction filters, and remote package associated with each. N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 236 See Using your Norstar system from an external location on page 231. Displays (Blank display) Enter your password. It is not shown on the display. You have entered a password that is not programmed into your system. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 237: General System Features

    Line Profile from any two-line display system telephone, even while you are on a call. 1. Press 2. Enter the number of the line whose programming you want to review. 3. Use to navigate through the settings. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 238: Pulse Or Tone Dialing

    For more information about Hunt Groups and the Silent Monitoring feature see Programming Hunt Groups on page 165. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 239: Internal Numbers

    The 7000 and 7100 digital phones and Digital Mobility phones do not have line buttons or visible intercom buttons. Calls assigned to these telephones must be set to Ring only. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 240: Target Line

    Maxi system: lines 157-284 Expanded: lines 157-380 Privacy issue You can set a target line to Private (default is Public), however, such features as Call Pickup can still answer these lines at remote telephones. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 241: Line Pools

    If you are not sure how the filters are assigned, refer to the Programming Record for a description of line filters and for a list of line assignments. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 242: Telephones With No Line Buttons

    Memory buttons can be configured as answer DNs, autodial, line, and programmed feature buttons. Line, intercom and answer buttons must have indicators, and are programmed by the system administrator. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 243: One-Line Display

    A private line is exclusive to a particular telephone. Calls that are put on hold or left unanswered on a private line cannot be picked up at any telephone except the prime telephone. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 244: Volume Bar

    244 / Telephones with no line buttons Volume bar The volume bar controls the volume of the receiver, telephone ringer, handsfree speaker, and headset. Press either end of the volume bar to adjust the volume. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 245: Troubleshooting

    3. Call your installer or customer service representative and report the alarm code. 4. After speaking to your installer or customer service representative, press Displays Report this alarm and the time it occurred to your installer or customer service representative. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 246: Testing The Telephone

    During the test, the display should be filled with solid, dark blocks and all the indicators next to the buttons on the telephone should be turned on. Attachments, such as Key Indicator Modules (KIMs) that are attached to the telephone Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 247: Testing The Telephone Buttons

    3. Pick up the handset and listen. Dial tone sounds through the handset at maximum volume. The volume is reset to maximum only while the test is going on. 4. Pressing any button or hanging up ends the test. N0130946 01 Modular ICS 7.1 System Coordinator Guide...

  • Page 248: Testing The Telephone Headset

    You should see all the indicators on the telephone go on and hear ringing at maximum volume. When the test has ended, the display should briefly show The test lasts for five seconds or until you press a button. Modular ICS 7.1 System Coordinator Guide N0130946 01...

  • Page 249: Common Feature Displays

    239 forwarded by telephone 221 or you have an Answer button for telephone 221 and an internal call from 239 is ringing on 221. You are connected to an internal call. Press to transfer the call. N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 250 The telephone to which you directed a call is not in service or is otherwise unavailable. The call is returned to your telephone. Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 251 Release the call or calls, before using the feature. The line is in use. Make the call using normal methods or wait until the line is free. N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 252 You have entered an invalid line pool code or an invalid destination code. You have selected a line that is private to another telephone. The destination you have chosen for line redirection is restricted. Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 253 Line Access in phones allow you to set up an extended Terminals and Sets programming. cell of base stations that allow users to contact the system from a variety of locations within a site. N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 254 Basic password: A one- to six-digit Automatic Privacy: See Privacy. password that prevents unauthorized access to the most commonly-used telephone settings. The Basic password can be assigned and changed in programming. Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 255 Call Park is disabled. programming. is assigned under Call Forward Override: An automatic system feature that allows you to call someone and ask them to stop forwarding their calls to you. N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 256 An made a control telephone and has lines enhanced CAP (eCAP) is a assigned to it in Services programming. 7316E+eKIM that has been designated as an eCAP under . The eCAP provides Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 257 Class of Service under Routing service in Services password to gain access to the system. programming. See Remote Access. N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 258 . You do not underlined capital, such as always need an external code. It is DN: See Directory number. primarily to support the 7000 and 7100 Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 259 HF Answerback: See handsfree telephone speaker. The caller hears you answerback. only when you speak into the receiver. They cannot hear other people in the office. N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 260 ICS has its own processor and memory, system. and provides a physical point of ISDN: See integrated services digital connection for the various types of network. devices, telephones, and expansion modules used in Norstar. Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 261 A group of lines used for making network feature that allows a user to use external calls. Line pools provide an record the caller efficient way of giving a telephone information at the service provider. N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 262 Network DN: A number supplied by the ISDN network service provider for Park prefix: See Call park prefix. ISDN terminal equipment. Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 263 Pool: See Line pool. under data in portable telephone: See Digital programming, but can be turned on and Mobility phones. portable telephone off by users during individual calls. Private line: See Private to. N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 264 The lines, features, and dialing the four buttons takes on in capabilities available to a remote user programming. are determined by the Class of Service. Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 265 Services schedule lines at specified times of the day and on (sometimes called least cost routing). specified days. N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 266 Set Copy provides two options: duplicating System Data and User Data, or duplicating System Data only. Set Copy does not provide the same copy capability as , which is Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 267 Norstar system under the System Speed coordinator. programming heading. System ID: The System ID (or System Security number) can be accessed on any programming telephone display by N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 268 If you have Voice Message Waiting Indication, you an individual telephone, and are not can program the telephone numbers programmed for the system. User Data is programmed at each telephone. Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 269 The Wait for dial tone symbol uses two of the 24 spaces in a dialing sequence. This feature requires a Services or Combo Cartridge. wireless: See Digital Mobility phones. N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 270 270 / Glossary Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 271 Ringing Service canceling (#85) 194 turning off (#871) 213 turning on (85) 82 turning on (871) 213 Exclusive Hold (79) 98 Routing Service Feature Button, programming (*3) turning off (#873) 213 Group Listening N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 272 Call Park 106 Coordinator password) 7100 sets administration programming 14 CallBack 105 administration set camping a call 105 controlling alarms 188 Line Redirection 116 hospitality 181 Ring Again 250 using 186 7208 Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 273 Call information 54 Call Display services 51 Call Log 137 Call Duration Timer 73 dial 81 Call Pickup 56 Handsfree 71 CAP 46 release of a line, see Disconnect Conference Calls 61 Supervision N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 274 191 viewing line profile 237 programming features on 147 viewing set profile 237 Release 17 wall mounting sets 192 Saved Number Redial 94 busy testing 246 Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 275 35 calling party name 198 service provider 204 calls to voice mail 115 accidental release 74 using 112 allow line redirection programming call indicators 41 call information answering calls on CAP 46 N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 276 42 call log options 162 using Link for external calls 227 call log password 142 using Pause for external calls 228 COS password 235 using pre-dial 82 day 29 Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 277 142 releasing privacy 62 messages from list 131 removing yourself from 65 programmed features 147 splitting 64 using the Conference feature 61 deny voice call 135 connecting to ISDN network 207 N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 278 Hunt Groups 170 7316E defaults 150 DN (see internal numbers) calls, extra-dial telephone ringing service 216 CbC private calls 200 DND on busy 114 CbC public calls 200 PRI description 197 DND, cancel 194 Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 279 30 expensive route warning tone 241 allow line redirect 118 extended, answer button 61 automatic call forward 113 external auxiliary ringer 226 access to Norstar 231 blocking redial numbers 94 N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 280 158 Privacy 72 Autobumping 139 programming on buttons 147 autodial 87 remote access to the system 231 auxiliary ringer 226 Restriction service 209 Button Inquiry 145 Ring Again 84 Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 281 182 Hunt Groups 57 delaying alarm 190 using 57 desk password 182 passwords 181 room/desk information 183 service done 185 handling many calls at once service times 184 Call Queuing 99 N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 282 DND on busy 115 indicators group pickup 57 active service display 215 hotline, set DN 223 handsfree and mute 69 hunt delay 171 incoming call 41 incoming calls 170 line active 240 member DN 167 Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 283 LAN access, using remote 208 telephone feature use 225 LAN to LAN bridging, using 208 telephone programming 225 leased line backup, using 208 using alternate or scheduled making calls from ISDN terminals services 209 line N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 284 233 programming buttons 147 programming memory button 79 making calls using remote packages to restrict dialing modes 80 external access 233 Handsfree 68 line pool access code priority call 82 autodial 88 Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 285 BRI 203 PRI 198 MICS, maximum target lines 240 MICS-XC, maximum target lines 240 night control phone (see control minutes, set 28 telephone) monitoring Night Sched 216 answer DNs and answer key 60 N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 286 Outwats, CbC type 200 managing COS passwords 235 overflow room condition 182 call routing 241 security practices 233 expensive route warning 241 System Coordinator 14 Hunt Group routing 172 system speed dial code 30 Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 287 30 changes, planning 15 prime telephone changing buttons, users 160 answering calls 45 changing the name of a line 33 CAP 46 changing the name of a telephone direct dial 221 N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 288 116 loops, avoiding 121 system and user speed dial 91 programming 117 System Coordinator 24 ring control 119 system speed dial 29 using 121 telephones refusing to answer second call 194 Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 289 COS for remote access calls Hunt Group routing options 172 overflow 241 naming 211 routing service Night schedule 211 control telephone 213 preventing calls 209 outgoing calls 210 turning off/on 210 overflow routing 241 N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 290 Call Forward 205 speakers Service Schedules telephone, testing 248 Evening Sched 216 voice call 134 Lunch Sched 216 special telephones 221 Night Sched 216 speed dial Sched 4 216 7100 92 Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 291 91 changing line name 193 name 31 changing set name 193 select a line 30 changing the name 32 system time and date, change 218 control service schedules 224 control set 213 N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 292 223 system dial tone 234 stop ringing using DND 194 voice call 134 system monitor, hunt groups 224 top-level menus 21 system speed dial 29 tracking incoming calls, Call Log 137 Modular ICS 7.1 System Coordinator Guide N0130946 01...
  • Page 293 163 messages 129 changing button programming 160 volume changing speed dial 161 bar, description 244 display buttons 160 button 18 password 159 set control 244 subheadings 160 user call log options 162 N0130946 01 Modular ICS 7.1 System Coordinator Guide...
  • Page 294 294 / Index Wait for Dial Tone, Host system dialing signals 230 wake-up cancel alarm 190 setting alarm 187 turn off alarm 190 using sets 189 wall mounting BST sets 192 year, set 28 Modular ICS 7.1 System Coordinator Guide N0130946 01...

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