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6
GUI Problems
Table 8 GUI
Problems
Problem
GUI is blank.
The GUI does not respond to
touch.
An error message is
displayed.
Robotics
6
Problems
Table 9 Robotics
Problems
Problem
The robot does not move at
power up.
The gripper partially grips
a tape cartridge.
The barcode reader on the
gripper fails.
Table 8
describes corrective actions for GUI problems.
Corrective Action
Confirm that power is on, then contact an authorized field
service engineer.
Contact an authorized field service engineer.
Write down the details of the error message, including the SK,
ASC, and ASCQ numeric values.
Press Okay to clear the message.
Table 9
describes corrective actions for robotics problems.
Corrective Action
Make sure that all internal packing materials and brackets have
been removed.
Check the Stop and Standby buttons; make sure the library is on-
line and the Stop button is disabled.
Issue a Move Cartridge command to move the cartridge from the
gripper to an empty storage bin.
Verify that nothing obstructs the reader.
Then, restart the library. If the problem continues, contact a field
service engineer.
Quantum|ATL P3000 Series User's Guide
Chapter 6 Troubleshooting
Common Problems and Solutions
73
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