General Problem Determination Procedures - Lenovo ThinkSystem SR860 V3 User Manual

System Environmental Information
Sub Menu
• Ambient temperature
• Exhaust temperature
• CPU temperature
• PSU status
• Spinning speed of fans by RPM
Active Sessions
Sub Menu
Quantity of active sessions
Actions
Sub Menu
Several quick actions are available:
• Restore XCC to Defaults
• Force XCC Reset
• Request XCC Reset
• Set UEFI Memory Test
• Clear CMOS
• Request Virtual Reseat
• Modify XCC Static IPv4 Address/Net mask/Gateway
• Modify System Name
• Generate/Download FFDC Service Data

General problem determination procedures

Use the information in this section to resolve problems if the event log does not contain specific errors or the
server is inoperative.
If you are not sure about the cause of a problem and the power supplies are working correctly, complete the
following steps to attempt to resolve the problem:
1. Power off the server.
2. Make sure that the server is cabled correctly.
3. Remove or disconnect the following devices if applicable, one at a time, until you find the failure. Power
on and configure the server each time you remove or disconnect a device.
• Any external devices.
• Surge-suppressor device (on the server).
Example
Ambient Temp: 24 C
Exhaust Temp: 30 C
CPU1 Temp: 50 C
PSU1: Vin= 213 w
Inlet= 26 C
FAN1 Front: 21000 RPM
FAN2 Front: 21000 RPM
FAN3 Front: 21000 RPM
FAN4 Front: 21000 RPM
Example
Active User Sessions: 1
Example
Request XCC Reset?
This will request the BMC to reboot itself.
Hold √ for 3 seconds
Chapter 8
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Problem determination
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