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ThinkSystem SR860 V2
Messages and Codes Reference
Machine Types: 7Z59 and 7Z60

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Summary of Contents for Lenovo 7Z59

  • Page 1 ThinkSystem SR860 V2 Messages and Codes Reference Machine Types: 7Z59 and 7Z60...
  • Page 2 Before using this information and the product it supports, be sure to read and understand the safety information and the safety instructions, which are available at: http://thinksystem.lenovofiles.com/help/topic/safety_documentation/pdf_files.html In addition, be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server, which can be found at: http://datacentersupport.lenovo.com/warrantylookup Ninth Edition (September 2022) ©...

  • Page 3: Table Of Contents

    Index ....203 List of UEFI events....142 © Copyright Lenovo 2020, 2022...
  • Page 4 ThinkSystem SR860 V2 Messages and Codes Reference...

  • Page 5: Chapter 1. Introduction

    Lenovo XClarity Provisioning Manager (although these events are not stored in the event log). Use this section to view the events that can be generated by Lenovo XClarity Controller, UEFI, or the Lenovo XClarity Provisioning Manager. For each event, a user action is available to help you understand what must be done to resolve the issue.
  • Page 6 ThinkSystem SR860 V2 Messages and Codes Reference...

  • Page 7: Chapter 2. Xclarity Controller Events

    Chapter 2. XClarity Controller events When a hardware event is detected by the Lenovo XClarity Controller on the server, the Lenovo XClarity Controller writes that event in the system-event log on the server. Notes: Event identifier (ID) is a unique identifier used to search for XCC events. The event message may have one or more arguments, which could be replaceable text of FRU name or sensor name to identify the failed component.

  • Page 8: Xcc Events That Automatically Notify Support

    If you have configured this function and this field is set to Yes, Lenovo Support will be notified automatically if the event is generated. While you wait for Lenovo Support to call, you can perform the recommended actions for the event.

  • Page 9: Xcc Events Organized By Severity

    Table 1. Events that automatically notify Support (continued) Message String Event ID FQXSPIO0001L The connector [PhysicalConnectorElementName] has encountered a configuration error. FQXSPIO0011N An Uncorrectable Error has occurred on [SensorElementName]. FQXSPIO0015M Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. FQXSPMA0007L Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 10 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPBR4004I Server timeouts set by user [arg1]: EnableOSWatchdog=[arg2], Informational OSWatchdogTimout=[arg3], EnableLoaderWatchdog=[arg4], LoaderTimeout=[arg5]. FQXSPBR4005I Management Controller [arg1]: Configuration saved to a file by user Informational [arg2]. FQXSPBR4006I Management Controller [arg1]: Configuration restoration from a file by Informational user [arg2] completed.
  • Page 11 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPDM4006I User [arg1] has generated a new encryption key and certificate Informational signing request for the TKLM client. FQXSPDM4007I User [arg1] has imported a signed certificate for the TKLM client from Informational [arg2].
  • Page 12 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPEM4016I The RAID controller detected one or more problems. Please contact Informational technical support for additional assistance.([arg1],[arg2],[arg3],[arg4], [arg5]) FQXSPEM4017I The RAID controller detected one or more possible configuration Informational changes within the subsystem.
  • Page 13 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPFC4003I UEFI deployment boot mode is enabled for NextBoot. Informational FQXSPFC4004I UEFI deployment boot mode is enabled for NextAc. Informational FQXSPFC4005I UEFI deployment boot mode has been disabled. Informational FQXSPFW0003I The System [ComputerSystemElementName] encountered firmware...
  • Page 14 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPNM4001I Ethernet Data Rate modified from [arg1] to [arg2] by user [arg3]. Informational FQXSPNM4002I Ethernet Duplex setting modified from [arg1] to [arg2] by user [arg3]. Informational FQXSPNM4003I Ethernet MTU setting modified from [arg1] to [arg2] by user [arg3]. Informational FQXSPNM4004I Ethernet locally administered MAC address modified from [arg1] to...
  • Page 15 User [arg1] has set the SMTP Server reverse-path to [arg2]. Informational FQXSPNM4052I DHCP specified hostname is set to [arg1] by user [arg2]. Informational FQXSPNM4053I DNS discovery of Lenovo XClarity Administrator has been [arg1] by Informational user [arg2]. FQXSPNM4054I The hostname from DHCP is [arg1] by user [arg2]. Informational FQXSPNM4055I The hostname from DHCP is invalid.
  • Page 16 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPOS4000I OS Watchdog response [arg1] by [arg2] . Informational FQXSPOS4001I Watchdog [arg1] Screen Capture Occurred . Informational FQXSPOS4004I Operating System status has changed to [arg1]. Informational FQXSPOS4005I Host Power-On password changed. Informational FQXSPOS4006I Host Power-On password cleared.
  • Page 17 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPP4025I The server was powered-up via power push button. Informational FQXSPPP4026I The server was restarted when the watchdog expired.. Informational FQXSPPP4027I The server was restarted for OEM reason. Informational FQXSPPP4028I The server was automatically powered on because the power restore...
  • Page 18 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPU2000I [ProcessorElementName] in slot [SlotElementName] has been Informational removed. FQXSPPU2001I An Over-Temperature Condition has been removed on Informational [ProcessorElementName]. FQXSPPU2002I The Processor [ProcessorElementName] is no longer operating in a Informational Degraded State.
  • Page 19 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSB2000I The System [ComputerSystemElementName] has detected a POST Informational Error deassertion. FQXSPSD0000I The [StorageVolumeElementName] has been added. Informational FQXSPSD0001I The [StorageVolumeElementName] Drive [arg1] in the enclosure/ Informational chassis(MTM-SN: [arg2]) has been added. FQXSPSD0003I Hot Spare enabled for [ComputerSystemElementName].
  • Page 20 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSE4003I Security: Login ID: [arg1] had [arg2] login failures from CLI at [arg3]. Informational Informational FQXSPSE4004I Remote access attempt failed. Invalid userid or password received. Userid is [arg1] from WEB browser at IP address [arg2]. FQXSPSE4005I Remote access attempt failed.
  • Page 21 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSE4027I Remote access attempt failed. Invalid userid or password received. Informational Userid is [arg1] from a CIM client at IP address [arg2]. FQXSPSE4028I Security: Userid: [arg1] had [arg2] login failures from IPMI client at IP Informational address [arg3].
  • Page 22 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSS4002I License key for [arg1] added by user [arg2]. Informational FQXSPSS4003I License key for [arg1] removed by user [arg2]. Informational FQXSPSS4004I Test Call Home Generated by user [arg1]. Informational FQXSPSS4005I Manual Call Home by user [arg1]: [arg2].
  • Page 23 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPWD0001I Reboot of system [ComputerSystemElementName] initiated by Informational watchdog [WatchdogElementName]. FQXSPWD0002I Powering off system [ComputerSystemElementName] initiated by Informational watchdog [WatchdogElementName]. FQXSPWD0003I Power cycle of system [ComputerSystemElementName] initiated by Informational watchdog [WatchdogElementName].
  • Page 24 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSD0003G Failure Predicted on drive [arg1] in the enclosure/chassis (MTM-SN: Warning [arg2]). FQXSPSE0000F The Chassis [PhysicalPackageElementName] was opened. Warning FQXSPUN0009G Sensor [SensorElementName] has asserted. Warning FQXSPUN0018J Sensor [SensorElementName] has transitioned from normal to non- Warning critical state.
  • Page 25 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPIO0011N An Uncorrectable Error has occurred on [SensorElementName]. Error FQXSPIO0013N A Fatal Bus Error has occurred on bus [SensorElementName]. Error FQXSPIO0015M Fault in slot [PhysicalConnectorSystemElementName] on system Error [ComputerSystemElementName].

  • Page 26: List Of Xclarity Controller Events

    Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSD0002L Drive [arg1] in the enclosure/chassis(MTM-SN: [arg2]) has been Error disabled due to a detected fault. FQXSPSD0005L Array [ComputerSystemElementName] is in critical condition. Error FQXSPSD0006L Array [ComputerSystemElementName] has failed. Error FQXSPSD0007L Array critical asserted on drive [arg1] in the enclosure/chassis (MTM-...
  • Page 27 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPBR4002I: Management Controller [arg1] Reset was caused by restoring default values. This message is for the use case where a Management Controller has been reset due to a user restoring the configuration to default values.
  • Page 28 5. Check the integrity of the installed operating system. 6. If problem persists, collect Service Data log. 7. Contact Lenovo Support. • FQXSPBR4004I: Server timeouts set by user [arg1]: EnableOSWatchdog=[arg2], OSWatchdogTimout=[arg3], EnableLoaderWatchdog=[arg4], LoaderTimeout=[arg5]. A user configures Server Timeouts Severity: Info...
  • Page 29 1. Retry the operation. 2. AC cycle the system. 3. If Problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPBR4008I: Management Controller [arg1]: Configuration restoration from a file by user [arg2] failed to start. This message is for the use case where a user restores a Management Controller configuration from a file and the restoration fails to start.
  • Page 30 Complete the following steps: 1. Ensure fans are installed correctly. 2. If fan is installed with issue , please reinstall fan. 3. If the problem still exist, then please contact Lenovo support. • FQXSPCA0007J: Numeric sensor [NumericSensorElementName] going high (upper non-critical) has asserted.
  • Page 31 2. If the problem issue still exist, check XCC Web GUI to check the temporature value is still higher than system spec. 3. Please contact Lenovo support. • FQXSPCA0015J: Sensor [SensorElementName] has transitioned from normal to non-critical state. This message is for the use case when an implementation has detected a Sensor transitioned to non- critical from normal.
  • Page 32 2. Make sure that the airflow at the front and rear of the chassis is not obstructed and that fillers are in place,clean, and correctly installed. 3. Make sure that the room temperature is within operating specifications. • FQXSPCA0019N: Sensor [SensorElementName] has transitioned to non-recoverable from a less severe state.
  • Page 33 • FQXSPCA2009I: Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted. This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Temperature SNMP Trap ID: 0 CIM Prefix: PLAT CIM ID: 0495 User Action:...
  • Page 34 User Action: Information only; no action is required • FQXSPCA2019I: Sensor [SensorElementName] has deasserted the transition to non-recoverable from a less severe state. This message is for the use case when an implementation has detected that the Sensor transition to non- recoverable from less severe has deasserted.
  • Page 35 User Action: Information only; no action is required. • FQXSPCN4003I: Remote Control session started by user [arg1] in [arg2] mode has been closed. Remote Control session closed Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0194 User Action:...
  • Page 36 SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0142 User Action: Collect Service Data log and contact Lenovo Support. • FQXSPDM4003I: TKLM servers set by user [arg1]: TKLMServer1=[arg2] Port=[arg3], TKLMServer2= [arg4] Port=[arg5], TKLMServer3=[arg6] Port=[arg7], TKLMServer4=[arg8] Port=[arg9]. A user configured the TKLM servers...
  • Page 37 Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0146 User Action: Information only; no action is required. • FQXSPDM4004I: TKLM servers device group set by user [arg1]: TKLMServerDeviceGroup=[arg2] . A user configured the TKLM device group Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 38 Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0150 User Action: Information only; no action is required. • FQXSPDM4008I: User [arg1] has imported a server certificate for the TKLM server. User imported a server certificate for the TKLM Server Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 39 Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0522 User Action: Use storcli or LSA software tool to check if there is any warning or critical RAID event. • FQXSPEA2001I: Sensor [SensorElementName] has deasserted the transition from normal to non- critical state.
  • Page 40 Serviceable: No Automatically notify Support: No Alert Category: System - Event Log Fullness SNMP Trap ID: 35 CIM Prefix: IMM CIM ID: 0037 User Action: Information only; no action is required. • FQXSPEM4002I: The [arg1] on system [arg2] is 100% full. This message is for the use case where a Management Controller Event Log on a system is 100% full.
  • Page 41 SNMP Trap ID: CIM Prefix: IMM CIM ID: 0074 User Action: Information only; no action is required. • FQXSPEM4006I: Alert Configuration Global Event Notification set by user [arg1]: RetryLimit=[arg2], RetryInterval=[arg3], EntryInterval=[arg4]. A user changes the Global Event Notification settings. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none...
  • Page 42 CIM Prefix: IMM CIM ID: 0152 User Action: Information only; no action is required. • FQXSPEM4010I: UEFI Reported: [arg1]. UEFI audit event logged. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0161 User Action: Information only;...
  • Page 43 User Action: Information only; no action is required. • FQXSPEM4015I: The RAID controller detected unrecoverable error. The controller needs replacement.([arg1],[arg2],[arg3],[arg4],[arg5]) The RAID controller detected unrecoverable error Severity: Info Serviceable: No Automatically notify Support: Yes Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0204 User Action: Information only;...
  • Page 44 SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0207 User Action: Information only; no action is required. • FQXSPEM4019I: Connectivity issue detected with the enclosure/chassis. Please check your cable configurations to repair the problem.([arg1],[arg2],[arg3],[arg4],[arg5]) Connectivity issue detected with the enclosure/chassis Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 45 Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0211 User Action: Information only; no action is required. • FQXSPEM4024I: The RAID controller detected one or more possible configuration problem within the subsystem.
  • Page 46 • FQXSPEM4027I: Drive error was detected by RAID controller. Please check the event logs and if events are targeted to the same disk then replace the drive. If necessary, contact technical support for additional assistance.([arg1],[arg2],[arg3],[arg4],[arg5]) Drive error was detected by RAID controller Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 47 • FQXSPFC4000I: The bare metal connection process has been started. Bare Metal Connection process has been started Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0143 User Action: Information only;...
  • Page 48 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error. Update UEFI firmware if applicable.
  • Page 49 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error. Update UEFI firmware if applicable.
  • Page 50 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0185 User Action: Information only; no action is required • FQXSPIO0000I: The connector [PhysicalConnectorElementName] has been connected. This message is for the use case when an implementation has detected a Connector has been Connected.
  • Page 51 1. Reboot the system. 2. If error still exist, then collect serivce log and contact Lenovo support. • FQXSPIO0004L: A bus timeout has occurred on bus [SensorElementName]. This message is for the use case when an implementation has detected a Bus Timeout.
  • Page 52 2. Check the event log of XClarity Controller for additional information about failing components. 3. If there are no entries related to the error in the event log, contact Lenovo support • FQXSPIO0013N: A Fatal Bus Error has occurred on bus [SensorElementName].
  • Page 53 1. Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 2. If problem persists, collect Service Data log. 3. Contact Lenovo Support. • FQXSPIO0014J: Bus [SensorElementName] is operating in a degraded state.
  • Page 54 • FQXSPIO2001I: The connector [PhysicalConnectorElementName] configuration error has been repaired. This message is for the use case when an implementation has detected an Interconnect Configuration was Repaired. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0267 User Action:...
  • Page 55 User Action: Information only; no action is required • FQXSPIO2006I: System [ComputerSystemElementName] has recovered from an NMI. This message is for the use case when an implementation has detected a Software NMI has been Recovered from. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50...
  • Page 56 3. If the DIMMs have been upgraded just prior to the issue than update uEFI to the latest version. 4. If the problem persists, collect Service Data logs. 5. Contact Lenovo Support. • FQXSPMA0005N: Subsystem [MemoryElementName] has insufficient memory for operation.
  • Page 57 6. Reflash UEFI firmware. 7. If problem persists, collect Service Data log. 8. Contact Lenovo Support. • FQXSPMA0007L: Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. This message is for the use case when an implementation has detected a Memory Scrub failure.
  • Page 58 3. If problem recurs on the same DIMM connector, replace the other DIMMs on the same memory channel. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error. 5. If problem recurs on the same DIMM connector, inspect connector for damage. If damage found or problem persists, collect Service Data log.
  • Page 59 3. If problem recurs on the same DIMM connector, replace the other DIMMs on the same memory channel. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error. 5. If problem recurs on the same DIMM connector, inspect connector for damage. If damage found or problem persists, collect Service Data log.
  • Page 60 6. Update XCC and UEFI firmware. 7. If problem persists, collect Service Data log. 8. Contact Lenovo Support. • FQXSPMA0024G: Sensor [SensorElementName] has asserted. This message is for the use case when an implementation has detected a Sensor has asserted.
  • Page 61 • FQXSPMA2010I: [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. This message is for the use case when an implementation has detected Memory is no longer Throttled. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0143 User Action:...
  • Page 62 • FQXSPNM4000I: Management Controller [arg1] Network Initialization Complete. This message is for the use case where a Management Controller network has completed initialization. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - BMC Network event SNMP Trap ID: 37 CIM Prefix: IMM CIM ID: 0001 User Action: Information only;...
  • Page 63 This message is for the use case where a user modifies the Ethernet Port MAC address setting. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0006 User Action: Information only; no action is required. •...
  • Page 64 2. Make sure that there is a DHCP server on the network that can assign an IP address to the XCC/ BMC. 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPNM4011I: ENET[[arg1]] DHCP-HSTN=[arg2], DN=[arg3], IP@=[arg4], SN=[arg5], GW@= [arg6], DNS1@=[arg7] .
  • Page 65 User Action: Information only; no action is required. • FQXSPNM4012I: ENET[[arg1]] IP-Cfg:HstName=[arg2], IP@=[arg3] ,NetMsk=[arg4], GW@=[arg5] . This message is for the use case where a Management Controller IP address and configuration has been assigned statically using user data. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none...
  • Page 66 Information only; no action is required. • FQXSPNM4016I: Domain name set to [arg1] by user [arg2]. Domain name set by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0043 User Action: Information only;...
  • Page 67 IPv6 protocol is enabled by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0047 User Action: Information only; no action is required. • FQXSPNM4021I: IPv6 disabled by user [arg1] . IPv6 protocol is disabled by user Severity: Info Serviceable: No...
  • Page 68 Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0051 User Action: Information only; no action is required. • FQXSPNM4025I: IPv6 static IP configuration disabled by user [arg1]. IPv6 static assignment method is disabled by user Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 69 CIM Prefix: IMM CIM ID: 0055 User Action: Information only; no action is required. • FQXSPNM4029I: ENET[[arg1]] IPv6-Static:HstName=[arg2], IP@=[arg3] ,Pref=[arg4], GW@=[arg5] . IPv6 Static address is active Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0056 User Action: Information only;...
  • Page 70 2. Make sure that there is a DHCPv6 server on the network that can assign an IP address to the XCC/ BMC. 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPNM4033I: Telnet port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the telnet port number...
  • Page 71 Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0064 User Action: Information only; no action is required. • FQXSPNM4037I: CIM/XML HTTP port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the CIM HTTP port number Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 72 CIM Prefix: IMM CIM ID: 0068 User Action: Information only; no action is required. • FQXSPNM4041I: Syslog port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the Syslog receiver port number Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID:...
  • Page 73 Information only; no action is required. • FQXSPNM4045I: DNS servers set by user [arg1]: UseAdditionalServers=[arg2], PreferredDNStype= [arg3], IPv4Server1=[arg4], IPv4Server2=[arg5], IPv4Server3=[arg6], IPv6Server1=[arg7], IPv6Server2=[arg8], IPv6Server3=[arg9]. A user configures the DNS servers Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0088 User Action:...
  • Page 74 Information only; no action is required. • FQXSPNM4049I: User [arg1] has initiated a TKLM Server Connection Test to check connectivity to server [arg2]. User initiated a TKLM Server Connection test. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0159 User Action:...
  • Page 75 • FQXSPNM4053I: DNS discovery of Lenovo XClarity Administrator has been [arg1] by user [arg2]. DNS discovery of Lenovo XClarity Administrator Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0217 User Action: Information only;...
  • Page 76 This message is for the use case where IP address blocking. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - IMM Network event SNMP Trap ID: 37 CIM Prefix: IMM CIM ID: 0250 User Action: Information only; no action is required. •...
  • Page 77 3. Reinstall the RNDIS or cdc_ether device driver for the operating system. 4. Disable the watchdog. 5. If problem persists, collect Service Data log. 6. Contact Lenovo Support.Check the integrity of the installed operating system. • FQXSPOS4004I: Operating System status has changed to [arg1]. Operating System status change...
  • Page 78 Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0231 User Action: Information only; no action is required. • FQXSPOS4006I: Host Power-On password cleared. This message is for the use case where Host Power-On password cleared. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 79 2. Check if the crash video recording is enabled 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPPP4000I: Attempting to [arg1] server [arg2] by user [arg3]. This message is for the use case where a user is using the Management Controller to perform a power function on the system.
  • Page 80 Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0082 User Action: Information only; no action is required. • FQXSPPP4003I: Server [arg1] scheduled for every [arg2] at [arg3] by user [arg4]. A user configured a recurring Server Power Action Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 81 CIM Prefix: IMM CIM ID: 0114 User Action: Information only; no action is required. • FQXSPPP4007I: The maximum power cap value changed from [arg1] watts to [arg2] watts. Maximum Power Cap value changed Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0115...
  • Page 82 Information only; no action is required. • FQXSPPP4011I: Power capping was activated by user [arg1]. Power capping activated by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0119 User Action: Information only;...
  • Page 83 Dynamic Power Savings mode turned on by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0123 User Action: Information only; no action is required. • FQXSPPP4016I: Dynamic Power Savings mode has been turned off by user [arg1]. Dynamic Power Savings mode turned off by user Severity: Info Serviceable: No...
  • Page 84 Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0127 User Action: Information only; no action is required. • FQXSPPP4020I: The measured power value has returned below the power cap value. Power exceeded cap recovered Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 85 CIM Prefix: IMM CIM ID: 0167 User Action: Information only; no action is required. • FQXSPPP4024I: The server was reset via push button. Server was reset via push button Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0168 User Action:...
  • Page 86 Information only; no action is required. • FQXSPPP4028I: The server was automatically powered on because the power restore policy is set to always restore.. Server was automatically powered on because the power restore policy is set to always restore. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other...
  • Page 87 Information only; no action is required. • FQXSPPP4032I: The server was soft reset. Server was soft reset Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0176 User Action: Information only;...
  • Page 88 Server was powered off via push button Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0180 User Action: Information only; no action is required. • FQXSPPP4037I: The server was powered off when the watchdog expired. Server was powered off when the watchdog expired.
  • Page 89 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0184 User Action: Information only; no action is required. • FQXSPPP4041I: The server was powered off via Real Time Clock (scheduled power off). Server was powered up via Real Time Clock (scheduled power off) Severity: Info Serviceable: No...
  • Page 90 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0188 User Action: Information only; no action is required. • FQXSPPP4045I: Management Controller [arg1] reset was initiated by XCC firmware. Management Controller reset was initiated by XCC firmware Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 91 User Action: Information only; no action is required. • FQXSPPP4050I: Management Controller [arg1] reset was initiated to activate PFR Firmware. Management Controller reset was initiated to activate PFR Firmware. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0253 User Action:...
  • Page 92 5. If the problem still exist and XCC event is realted to power supply unit, please upgrade power supply unit with supported specification. 6. Once you finish the action above and can't solve issue, please contact Lenovo support. • FQXSPPU0003N: [ProcessorElementName] has Failed with IERR.
  • Page 93 User Action: Complete the following steps: 1. If the system board or firmware was just updated, check the Lenovo support site for an applicable service bulletin or firmware update that applies to this processor error. 2. If problem persists, collect Service Data log.
  • Page 94 CIM Prefix: PLAT CIM ID: 0062 User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this processor error. 2. If problem persists, collect Service Data log. 3. Contact Lenovo Support.
  • Page 95 CIM Prefix: PLAT CIM ID: 0039 User Action: Information only; no action is required • FQXSPPU2007I: The System [ComputerSystemElementName] has detected a POST Error deassertion. This message is for the use case when an implementation has detected that Post Error has deasserted. Severity: Info Serviceable: Yes Automatically notify Support: No...
  • Page 96 SNMP Trap ID: 164 CIM Prefix: PLAT CIM ID: 0088 User Action: Please check event log in xClarity Controller (XCC) Web GUI to identify the power supply unit failure • FQXSPPW0005I: [PowerSupplyElementName] is operating in an Input State that is out of range. This message is for the use case when an implementation has detected a Power Supply that has input out of range.
  • Page 97 Alert Category: System - Power Off SNMP Trap ID: 23 CIM Prefix: PLAT CIM ID: 0106 User Action: Information only; no action is required • FQXSPPW0009I: [PowerSupplyElementName] has been Power Cycled. This message is for the use case when an implementation has detected a Power Unit that has been power cycled.
  • Page 98 1. Ensure power supply unit to meet the system spec in wattage, efficiency level and supported list. 2. Check the event log in xClarity Controller (XCC) Web GUI to the detail information to reseat/reinstall/ upgrade power supply unit. 3. If the problem still exist, please contact Lenovo support ThinkSystem SR860 V2 Messages and Codes Reference...
  • Page 99 2. If the error still present, remove A/C power and any recently installed components. 3. If the server successfully powers on, complete the following steps: a. Check the server proven website (http://www.lenovo.com/us/en/serverproven/index.shtml) to make sure that recently installed components are compatible with the server.
  • Page 100 Please ensure the PSU wattage, PSU efficiency level and the power supply unit is supported for the system. • FQXSPPW0110M: Non-redundant:Insufficient Resources for [RedundancySetElementName] has asserted. This message is for the use case when a Redundancy Set has transitioned to Non-redundant:Insufficient Resources.
  • Page 101 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Power SNMP Trap ID: 164 CIM Prefix: PLAT CIM ID: 0089 User Action: Information only; no action is required • FQXSPPW2005I: [PowerSupplyElementName] has returned to a Normal Input State. This message is for the use case when an implementation has detected a Power Supply that has input that has returned to normal.
  • Page 102 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Power On SNMP Trap ID: 24 CIM Prefix: PLAT CIM ID: 0107 User Action: Information only; no action is required • FQXSPPW2031I: Numeric sensor [NumericSensorElementName] going low (lower non-critical) has deasserted.
  • Page 103 • FQXSPPW2057I: Sensor [SensorElementName] has deasserted the transition from normal to non- critical state. This message is for the use case when an implementation has detected that a Sensor has deasserted a transition to non-critical from normal. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Power SNMP Trap ID: 164...
  • Page 104 • FQXSPPW2104I: Non-redundant:Sufficient Resources from Redundancy Degraded or Fully Redundant for [RedundancySetElementName] has deasserted. This message is for the use case when a Redundancy Set has transitioned from Non-redundant:Sufficient Resources. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Redundant Power Supply SNMP Trap ID: 10 CIM Prefix: PLAT CIM ID: 0807 User Action:...
  • Page 105 CIM Prefix: PLAT CIM ID: 0164 User Action: Complete the following steps: 1. Check the Support Portal(http://support.lenovo.com/)for service bulletins and TECH tips and firmware update related to your drive. 2. Check for any other RAID-related error. 3. Replace the drive.
  • Page 106 CIM Prefix: PLAT CIM ID: 0164 User Action: Complete the following steps: 1. Check the Support Portal(http://support.lenovo.com/)for service bulletins and TECH tips and firmware update related to your drive. 2. Check for any other RAID-related error. 3. Replace the drive.
  • Page 107 Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0170 User Action: Information only; no action is required • FQXSPSD0005L: Array [ComputerSystemElementName] is in critical condition. This message is for the use case when an implementation has detected that an Array is Critical. Severity: Error Serviceable: Yes Automatically notify Support: No...
  • Page 108 This message is for the use case when an implementation has detected that an Array is Critical. Severity: Error Serviceable: Yes Automatically notify Support: No Alert Category: Critical - Hard Disk drive SNMP Trap ID: 5 CIM Prefix: PLAT CIM ID: 0174 User Action: Replace the hard disk drive that is indicated by a lit status LED.
  • Page 109 Complete the following steps until the problem is solved: 1. If drive was intentionally removed, make sure that there is a filler in the drive bay. 2. Make sure that the drive is correctly seated. 3. If drive is correctly seated, replace the drive. •...
  • Page 110 SNMP Trap ID: 5 CIM Prefix: PLAT CIM ID: 0175 User Action: Information only; no action is required • FQXSPSD2006I: Array in system [ComputerSystemElementName] has been restored. This message is for the use case when an implementation has detected that a Failed Array has been Restored.
  • Page 111 CIM Prefix: PLAT CIM ID: 0163 User Action: Complete the following steps until the problem is solved: 1. If drive was intentionally removed, make sure that there is a filler in the drive bay. 2. Make sure that the drive is correctly seated. 3.
  • Page 112 This message is for the use case when an implementation has detected that a Failed Array has been Restored. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Hard Disk drive SNMP Trap ID: 5 CIM Prefix: PLAT CIM ID: 0177 User Action: Information only;...
  • Page 113 1. Make sure that the certificate that you are importing is correct and properly generated. 2. If problem persists, collect Service Data log. 3. Contact Lenovo Support. • FQXSPSE4001I: Remote Login Successful. Login ID: [arg1] using [arg2] from [arg3] at IP address [arg4].
  • Page 114 Alert Category: System - Remote Login SNMP Trap ID: 30 CIM Prefix: IMM CIM ID: 0017 User Action: Complete the following steps until the problem is solved: 1. Make sure that the correct login ID and password are being used. 2.
  • Page 115 1. Make sure that the certificate that you are importing is correct and properly generated / certificate CSR is correct 2. If problem persists, collect Service Data log. 3. Contact Lenovo Support. • FQXSPSE4007I: Security: Userid: [arg1] using [arg2] had [arg3] login failures from an SSH client at IP address [arg4].
  • Page 116 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0077 User Action: Information only; no action is required. • FQXSPSE4011I: Secure Web services (HTTPS) [arg1] by user [arg2]. A user enables or disables Secure web services Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 117 Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0094 User Action: Information only; no action is required. • FQXSPSE4015I: Global Login General Settings set by user [arg1]: AuthenticationMethod=[arg2], LockoutPeriod=[arg3], SessionTimeout=[arg4]. A user changes the Global Login General Settings Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 118 Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0101 User Action: Information only; no action is required. • FQXSPSE4019I: User [arg1] password modified. A user account was changed Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0102...
  • Page 119 SNMP Trap ID: CIM Prefix: IMM CIM ID: 0105 User Action: Information only; no action is required. • FQXSPSE4023I: SSH Client key added for user [arg1]. User locally defined an SSH Client key Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0106...
  • Page 120 User Action: Information only; no action is required. • FQXSPSE4027I: Remote access attempt failed. Invalid userid or password received. Userid is [arg1] from a CIM client at IP address [arg2]. This message is for the use case where a remote user has failed to establish a remote control session from CIM.
  • Page 121 SNMP Trap ID: 30 CIM Prefix: IMM CIM ID: 0155 User Action: Information only; no action is required. • FQXSPSE4031I: Remote Login Successful. Login ID: [arg1] from [arg2] serial interface. This message is for the use case where a user successfully logs in to a Management Controller. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 122 User Action: Information only; no action is required. • FQXSPSE4035I: A certificate has been revoked . A certificate has been revoked Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0165 User Action: Information only;...
  • Page 123 • FQXSPSE4039I: Temporary user account [arg1] is created by inband tool. Temporary user account create Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0228 User Action: Information only;...
  • Page 124 This message is for the use case where a user successfully switch the retrieving the third-party password. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0239 User Action: Information only;...
  • Page 125 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0246 User Action: Information only; no action is required. • FQXSPSE4048I: Role [arg1] is removed by user [arg2]. Role is removed Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 126 Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0269 User Action: Information only; no action is required. • FQXSPSR0001N: Sensor [SensorElementName] has transitioned to non-recoverable from a less severe state. This message is for the use case when an implementation has detected a Sensor transitioned to non- recoverable from less severe.
  • Page 127 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0080 User Action: Information only; no action is required. • FQXSPSS4002I: License key for [arg1] added by user [arg2]. A user installs License Key Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 128 Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0135 User Action: Information only; no action is required. • FQXSPSS4006I: Call Home to [arg1] failed to complete: [arg2]. Call Home failed to complete. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0195...
  • Page 129 User Action: Information only; no action is required. • FQXSPSS4010I: Test Audit Log generated by user [arg1]. This message is for the use case where OS Crash Video Capture Failed. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0237 User Action:...
  • Page 130 Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0085 User Action: Information only; no action is required. • FQXSPTR4003I: Synchronize time setting by user [arg1]: Mode=Sync with server clock. A user configured the Date and Time synchronize settings Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 131 SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0530 User Action: Complete the following steps: 1. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to this error. 2. Reboot the system. Chapter 2...
  • Page 132 3. If the error continues, replace the system-board assembly (see hardware maintenance manual). • FQXSPUN0026I: Device [LogicalDeviceElementName] has been added. This message is for the use case when an implementation has detected a Device was inserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID:...
  • Page 133 Information only; no action is required • FQXSPUN2012I: Sensor [SensorElementName] has deasserted. This message is for the use case when an implementation has detected a Sensor has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0509 User Action:...
  • Page 134 Information only; no action is required • FQXSPUN2049I: The RAID controller in PCI slot [arg1] is no longer in warning status. This message is for the use case when an implementation has detected that a Sensor has deasserted a transition to non-critical from normal. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 135 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPUP4001I: Flash of [arg1] from [arg2] succeeded for user [arg3] . This message is for the use case where a user has successfully flashed the firmware component (MC Main Application, MC Boot ROM, BIOS, Diagnostics, System Power Backplane, Remote Expansion Enclosure Power Backplane, Integrated System Management).
  • Page 136 4. If problem persists, collect Service Data log. 5. Contact Lenovo Support. • FQXSPUP4004I: XCC firmware mismatch between nodes/servers [arg1] and [arg2]. Please attempt to flash the XCC firmware to the same level on all nodes/servers.
  • Page 137 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPWD0000I: Watchdog Timer expired for [WatchdogElementName]. This message is for the use case when an implementation has detected a Watchdog Timer Expired.
  • Page 138 • FQXSPWD0003I: Power cycle of system [ComputerSystemElementName] initiated by watchdog [WatchdogElementName]. This message is for the use case when an implementation has detected a Power Cycle by Watchdog occurred. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0374 User Action:...

  • Page 139: Chapter 3. Uefi Events

    UEFI error messages can be generated when the server starts up (POST) or while the server is running. UEFI error messages are logged in the Lenovo XClarity Controller event log in the server. For each event code, the following fields are displayed: Event identifier An identifier that uniquely identifies an event.
  • Page 140 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFIO0021I PCIe DPC software triggering occurred in physical [arg1] number Informational [arg2]. FQXSFMA0001I DIMM [arg1] Disable has been recovered. [arg2] Informational FQXSFMA0002I The uncorrectable memory error state has been cleared. Informational FQXSFMA0006I [arg1] DIMM [arg2] has been detected, the DIMM serial number is...
  • Page 141 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFPU4044I The current TPM firmware version could not support TPM version Informational toggling. FQXSFPU4046I TPM Firmware will be updated from TPM1.2 to TPM2.0. Informational FQXSFPU4047I TPM Firmware will be updated from TPM2.0 to TPM1.2. Informational FQXSFPU4049I TPM Firmware update successful.
  • Page 142 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFIO0022J PCIe Link Width has degraded from [arg1] to [arg2] in physical [arg3] Warning number [arg4]. FQXSFIO0023J PCIe Link Speed has degraded from [arg1] to [arg2] in physical [arg3] Warning number [arg4].
  • Page 143 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFMA0041K Near Memory/Far Memory ratio (1:[arg1].[arg2]) for Intel Optane Warning PMEM configuration is not in recommended range (1:[arg3] - 1:[arg4]). FQXSFMA0047M SPD CRC checking failed on DIMM [arg1]. [arg2] Warning FQXSFPU0022G The TPM configuration is not locked.
  • Page 144 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFIO0010M An Uncorrectable PCIe Error has Occurred at Bus [arg1] Device [arg2] Error Function [arg3]. The Vendor ID for the device is [arg4] and the Device ID is [arg5]. The physical [arg6] number is [arg7]. Error FQXSFIO0011M A PCIe parity error has occurred on Bus [arg1] Device [arg2] Function...
  • Page 145 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFMA0042K Intel Optane PMEM is not supported by processor of this system. Error FQXSFMA0046M DIMM [arg1] is disabled because it is Intel Optane PMEM that is not Error supported on current platform An unsupported processor has been detected.

  • Page 146: List Of Uefi Events

    2. Search for the driver menu from System Settings and change settings appropriately. 3. Save settings and restart the system. 4. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFDD0002M: DRIVER HEALTH PROTOCOL: Reports 'Failed' Status Controller.
  • Page 147 Severity: Warning User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. A/C cycle the system. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 148 Severity: Error User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFIO0006I: An inter-board UPI has been disabled on the link between processor [arg1] port [arg2] and processor [arg3]port [arg4] because of UPI topology downgrade.
  • Page 149 User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 2. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 150 1. If this PCIe device and/or any attached cables were recently installed, moved, serviced or upgraded, reseat adapter and any attached cables. 2. Check Lenovo Support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error.(NOTE: It may be necessary to disable unused option ROMs from UEFI F1 setup, OneCLI utility, or using adapter manufacturer utilities so that adapter firmware can be updated.)
  • Page 151 Reseat adapter and any attached cables. 2. Move adapter to a different system slot, if available. 3. Check Lenovo Support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error. Note: It may be necessary to configure slot to Gen1 or to use special utility software so that adapter firmware can be upgraded.
  • Page 152 1. Check the log for a separate error related to an associated PCIe device and resolve that error. 2. Check the Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
  • Page 153 1. Check the log for a separate error related to an associated PCIe device or NVME disk and resolve that error. 2. Check the Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
  • Page 154 1. Check the log for a separate error related to an associated PCIe NVME disk, and resolve that error. 2. Check the Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
  • Page 155 User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error. 2. Reseat the affected DIMM (Note: The event Log might contain a recent FQXSFMA0011I event denoting detected change in DIMM population that could be related to this problem.)
  • Page 156 5. Clear CMOS memory. Note that all firmware settings will revert to the defaults. 6. Reflash UEFI firmware. 7. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0006I: [arg1] DIMM [arg2] has been detected, the DIMM serial number is [arg3].
  • Page 157 Power cycle the system by removing power for a few seconds. b. Clear CMOS settings by removing battery for a few seconds. 5. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0009I: Invalid memory configuration for Mirror Mode has been recovered. [arg1]...
  • Page 158 User Action: Complete the following steps: 1. Reseat affected DIMM. 2. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error. 3. Swap the DIMM to another known good location. 4. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 159 Complete the following steps: 1. Reseat the affected NDIMM, and the DIMM in the adjacent slots if populated. 2. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 160 4. Reset UEFI to the default settings. 5. If the problem persists, update the UEFI firmware. 6. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0027M: DIMM [arg1] Self-healing, attempt post package repair (PPR) failed at Rank [arg2] Sub Rank [arg3] Bank [arg4] Row [arg5] on Device [arg6].
  • Page 161 2. Back up data. 3. Check if the PMEM meets warranty terms. a. If the PMEM meets the warranty terms, contact Lenovo Support for PMEM replacement. b. If the PMEM does not meet the warranty terms, order a new comparable PMEM through an authorized Lenovo reseller.
  • Page 162 Check for “Remaining Life” of spare blocks on the XCC Web GUI. 3. Check if the PMEM meets warranty terms. a. If the PMEM meets the warranty terms, contact Lenovo Support for PMEM replacement. b. If the PMEM does not meet the warranty terms, order a new comparable PMEM through an authorized Lenovo reseller.
  • Page 163 3. This error message will provide the UID of the missing PMEM, 4. Use Lenovo Service Client or contact Lenovo Support to parse log to get correct location for PMEM Find the missing PMEM and install it in the correct location.
  • Page 164 Complete the following steps: 1. Check system spec and follow the rules for populating PMEM in correct order. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0041K: Near Memory/Far Memory ratio (1:[arg1].[arg2]) for Intel Optane PMEM configuration is not in recommended range (1:[arg3] - 1:[arg4]).
  • Page 165 Severity: Error User Action: Complete the following steps: 1. Check Lenovo Support site for a firmware update required for this processor and install that update, if applicable. 2. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 166 1. Verify that the processor is a valid option that is listed as a Server Proven device for this system. If a non-supported processor is identified, remove that processor or replace with a supported processor. 2. Check Lenovo Support site for a firmware update required for this processor and install that update, if applicable.
  • Page 167 1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch issues found. 2. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this processor error. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 168 1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch found. 2. Check the Lenovo Support site for an applicable service bulletin or firmware update that applies to this processor error. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 169 1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch found. 2. Check the Lenovo Support site for an applicable service bulletin or firmware update that applies to this processor error. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 170 2. If error does not persist no additional recovery action is required. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU0021I: The TPM physical presence state has been cleared. Severity: Info User Action: Information only; no action is required.
  • Page 171 Severity: Error User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error. 2. Reflash UEFI image. 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem.
  • Page 172 Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. Reboot the system. 3. If the problem persists, collect Service Data logs. 4. Contact Lenovo Support.
  • Page 173 Complete the following steps: 1. Reboot the system. 2. If the error recurs TPM related features will not work. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4038I: TPM Firmware recovery successful. Severity: Info User Action: Information only;...
  • Page 174 Usually, the TPM update information is located in “System board replacement” section in “Hardware replacement procedures”. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4051G: Undefined TPM_POLICY found...
  • Page 175 User Action: Complete the following steps: 1. Reboot the system. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4056M: TPM card is changed, need install back the original TPM card which shipped with the system.
  • Page 176 1. If the CMOS clear was user initiated this event can be safely ignored and no further action is required. 2. If the system was recently installed, moved, or serviced, make sure the battery is properly seated. 3. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error.
  • Page 177 1. AC cycle the system. 2. Make sure XCC and UEFI FW are operating with same compatible level. 3. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error. 4. Reflash XCC Firmware.
  • Page 178 8. Re-format the LUN or disk and re-install the OS. 9. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFSR0002I: [arg1] GPT corruption recovered, DiskGUID: [arg2] Severity: Info User Action: Information only; no action is required.

  • Page 179: Chapter 4. Xclarity Provisioning Manager Events

    Chapter 4. XClarity Provisioning Manager events The following events can be generated by the Lenovo XClarity Provisioning Manager. For each event code, the following fields are displayed: Event identifier An identifier that uniquely identifies an event. Event description The logged message string that appears for an event.
  • Page 180 Table 4. Events organized by severity (continued) Message String Severity Event ID FQXPMEM0004I Launching diagnostic program Informational FQXPMEM0005I boot diagnostic program success Informational FQXPMER0002I Clearing RAID configuration and internal storage Informational FQXPMER0003I RAID configuration cleared successfully Informational FQXPMER0004I Internal storage drives erased successfully Informational FQXPMER0005I All system logs cleared successfully...
  • Page 181 Table 4. Events organized by severity (continued) Message String Severity Event ID FQXPMOS0002K Failed to read Deployment Manager Signature from USB. Warning FQXPMOS0003K Failed to copy Windows boot files to target Warning FQXPMOS0004K BMC Communication Failed: EMMC2USB Mount Failure. Warning Warning FQXPMOS0005K BMC communication failed: DRIVER Mount Failure.

  • Page 182: List Of Xclarity Provisioning Manager Events

    Failed to execute reboot BMC command Error List of XClarity Provisioning Manager events This section lists all messages that can be sent from the Lenovo XClarity Provisioning Manager. • FQXPMCL0001K: Bootx64.efi is not found. Failed to Boot OS. Severity: Warning User Action: 1.
  • Page 183 3. Reboot system and retry OS booting. 4. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 5.
  • Page 184 • FQXPMCL0006K: Failed to export raid config. Severity: Warning User Action: 1. Check the following Lenovo support site for information on supported RAID adapters. http://www. lenovo.com/us/en/serverproven/index.shtml 2. Ensure RAID adapter, LXPM, and UEFI firmware are at the latest levels. 3. Ensure the state of the RAID adapter and disk drives are normal.
  • Page 185 6. Reboot the machine and retry the import of the RAID configuration. 7. If the problem persists, contact technical support. • FQXPMCL0008I: Export uefi settings successfully. Severity: Info User Action: Information only; no action is required. • FQXPMCL0008K: Failed to export uefi settings. Severity: Warning User Action: 1.
  • Page 186 3. Retry the export of BMC setting. 4. If the problem persists, contact technical support. • FQXPMCL0011I: Import bmc settings successfully. Severity: Info User Action: Information only; no action is required. • FQXPMCL0011K: Failed import bmc settings. Severity: Warning User Action: 1.
  • Page 187 Information only; no action is required. • FQXPMEM0005I: boot diagnostic program success Severity: Info User Action: Information only; no action is required. • FQXPMEM0006M: Unable to locate diagnostic firmware image Severity: Error User Action: 1. Restart BMC via supported method and reboot the system. 2.
  • Page 188 Severity: Error User Action: 1. Restart the system and retry the operation again. 2. If the problem persists, contact technical support. • FQXPMER0003I: RAID configuration cleared successfully Severity: Info User Action: Information only; no action is required. • FQXPMER0003M: Failed to erase internal storage drives Severity: Error User Action: 1.
  • Page 189 3. If the problem persists, contact technical support. • FQXPMER0006I: UEFI factory default settings loaded successfully Severity: Info User Action: Information only; no action is required. • FQXPMER0006M: Failed to load XCC factory default settings Severity: Error User Action: 1. Restart BMC via supported method and reboot the system. 2.
  • Page 190 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 5. If the problem persists, contact technical support. • FQXPMOS0002K: Failed to read Deployment Manager Signature from USB. Severity: Warning User Action: 1.
  • Page 191 User Action: 1. Ensure proper operation of the virtual USB connection. 2. Restart BMC via supported method and reboot the system. 3. Reflash BMC firmware. 4. Retry OS deployment. 5. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC.
  • Page 192 • FQXPMOS0009K: Current System Boot Mode is Legacy. LXPM OS installation only support UEFI Mode. Severity: Warning User Action: 1. Change boot mode to UEFI mode 2. Retry OS deployment. • FQXPMOS0028I: [arg1] OS installed Severity: Info User Action: Information only; no action is required. •...
  • Page 193 User Action: 1. Remove A/C from the server and reseat all drives, backplanes, RAID adapters, expanders (if any), and cables. 2. Ensure device firmware is at the latest level. 3. Retry the test. 4. If the problem persists, contact technical support. •...
  • Page 194 Severity: Error User Action: 1. Do one of the following: – If the affected drive(s) are detected by the system, update the disk drive firmware and reboot the server. – If the affected drive(s) are not detected by the system or failing to respond: a.
  • Page 195 User Action: 1. Check the following Lenovo support site for information on supported RAID adapters. http://www. lenovo.com/us/en/serverproven/index.shtml 2. Ensure RAID adapter, LXPM, and UEFI firmware are at the latest levels. 3. If the problem persists, contact technical support. • FQXPMSR0011K: Failed to change disk drives' state.
  • Page 196 3. Verify proper physical connection of the disk drive, SAS expander (if applicable)and RAID adapter. 4. Reboot the machine and retry to remove the existing virtual disk. 5. If the problem persists, contact technical support. • FQXPMSR0032I: Removed existing virtual disk successfully. Severity: Info User Action: Information only;...
  • Page 197 Severity: Warning User Action: 1. Restart BMC via supported method and reboot the system. 2. Reflash BMC firmware. 3. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC.
  • Page 198 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
  • Page 199 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 6. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
  • Page 200 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
  • Page 201 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, contact technical support. • FQXPMVD0001H: Failed to get VPD data. Severity: Warning User Action: 1.
  • Page 202 ThinkSystem SR860 V2 Messages and Codes Reference...

  • Page 203: Appendix A. Getting Help And Technical Assistance

    Gathering information needed to call Support If you believe that you require warranty service for your Lenovo product, the service technicians will be able to assist you more efficiently if you prepare before you call. You can also see http:// for more information about your product warranty.

  • Page 204: Collecting Service Data

    Collecting service data To clearly identify the root cause of a server issue or at the request of Lenovo Support, you might need collect service data that can be used for further analysis. Service data includes information such as event logs and hardware inventory.

  • Page 205: Contacting Support

    Contacting Support You can contact Support to obtain help for your issue. You can receive hardware service through a Lenovo Authorized Service Provider. To locate a service provider authorized by Lenovo to provide warranty service, go to https://datacentersupport.lenovo.com/ and use filter searching for different countries. For Lenovo support telephone numbers, see serviceprovider for your region support details.
  • Page 206 ThinkSystem SR860 V2 Messages and Codes Reference...

  • Page 207: Index

    Index Lenovo XClarity Controller error messages collecting service data Lenovo XClarity Controller events creating a personalized support web page custom support web page service and support hardware error codes and messages software Lenovo XClarity Controller UEFI 135, 175 service data...
  • Page 208 ThinkSystem SR860 V2 Messages and Codes Reference...

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