12/ Technical Support; Warranty - Kontron COMe-bID7 User Manual

12/ Technical Support
For technical support contact our Support department:
E-mail: support@kontron.com
Phone: +49-821-4086-888
Make sure you have the following information available when you call:
Product ID Number (PN),
Serial Number (SN)
Module's revision
Operating System and Kernel/Build version
Software modifications
Addition connected hardware/full description of hardware set up
The serial number can be found on the Type Label, located on the product's rear side.
Be ready to explain the nature of your problem to the service technician.

12.1. Warranty

Due to their limited service life, parts that by their nature are subject to a particularly high degree of wear (wearing
parts) are excluded from the warranty beyond that provided by law. This applies to the CMOS battery, for example.
If there is a protection label on your product, then the warranty is lost if the product is
opened.
www.kontron.com
COMe-bID7 User Guide Rev. 1.2
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