Technical Support; Warranty; Returning Defective Material - Kontron COMh-caRP User Manual

6. Technical Support

For technical support contact our Support Department:
E-Mail: support@kontron.com
Phone: +49 (0) 821 4086-888
Make sure you have the following information available when you call:
Product ID Number (PN)
Serial Number (SN)
Module's revision
Operating System and Kernel/Build version
Software modifications
Additional connected hardware/full description of hardware set up
The Serial Number can be found on the Type Label, located on the product.
Be ready to explain the nature of your problem to the service technician.

6.1 Warranty

Due to their limited service life, parts that by their nature are subject to a particularly high degree of
wear (wearing parts) are excluded from the warranty beyond that provided by law.
If there is a protection label on your product, then the warranty is lost if the product is
opened.

6.2 Returning Defective Material

All equipment returned to Kontron must have a Return of Material Authorization (RMA) number
assigned exclusively by Kontron. Kontron cannot be held responsible for any loss or damage caused
to the equipment received without an RMA number. The buyer accepts responsibility for all freight
charges for the return of goods to Kontron's designated facility. Kontron will pay the return freight
charges back to the buyer's location in the event that the equipment is repaired or replaced within
the stipulated warranty period. Follow these steps before returning any product to Kontron:
1. Visit the RMA Information website:
2. Download the RMA Request sheet for Kontron Europe GmbH and fill out the form. Take care
to include a short detailed description of the observed problem or failure and to include the
www.kontron.com
RMA Information - Kontron Europe and Asia
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