Konica Minolta bizhub C658 Service Manual page 1622

bizhub C658/C558/C458/C368/C308/C258
14. OTHER TROUBLE
14.1 Firmware error warning
• Warning message: A firmware error occurred.
• While the enhanced security mode is enabled, if MFP is restarted by turning the main power switch OFF and ON or other operations, self-
testing is performed internally. If the self-testing detects firmware error, this warning appears.
14.1.1 Action
1. Set Enhanced Security Mode to "OFF" in Administrator Settings and touch "OK."
2. Turn OFF and ON the main power switch.
3. Check that the warning screen is not displayed.
4. Rewrite the firmware.
5. Set the Enhanced Security Mode.
14.2 HDD lock password error warning
14.2.1 Detection timing
• Warning message: Reset HDD Lock Password.
• There is a mismatch between the password registered in the HDD and that registered in the main body.
• Wrong machine type information is input.
14.2.2 Action
(1) Checking the machine type information
NOTE
▪ Perform the following steps, if this malfunction occurs when the MFP board is replaced with a new one.
▪ Prepare a USB flash drive in which firmware data is recorded.
1. Call the firmware update selection screen to the display.
NOTICE
• USB memory
2. Touch [Machine Type Select].
3. Check the setting values of [Machine] and [Type] and enter the correct setting values. For details, see "USB memory".
4. Turn OFF and ON the main power switch. If a USB flash drive has been used, first remove the USB flash drive and then turn ON the
main power switch.
(2) Re-registering the correct HDD Lock Password
1. Touch Menu.
2. Touch [Utility].
3. Touch [Administrator Settings].
4. Enter the administrator password and touch [OK].
5. Enter the currently set HDD Lock Password twice.
6. Touch [OK].
7. When the screen that indicates the completion of setting of the HDD Lock Password appears, turn OFF and ON the main power switch.
(3) Performing HDD Physical Format
1. Call the Service Mode to the screen.
2. Touch these keys in this order: [State Confirmation] -> [Memory/Storage Adjustment] -> [Format].
3. Touch [Physical Format].
4. Press the Start key.
5. When Physical Format is completed, turn OFF and ON the main power switch.
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