Konica Minolta bizhub C658 Service Manual page 1597

bizhub C658/C558/C458/C368/C308/C258
9. FAX TROUBLE CODE
9.1 The error in the transmission/reception system
• The error in the Txx/Rxx system may be caused under the effect of line noise, etc. even in usual operating condition.
• If the error occurs frequently, output the activity report, fax setting list, protocol trace list, service parameter list, address book list, group list
and program list, and acquire detailed information of error status and error conditions from users. After acquiring required information,
reports or lists, contact the KM support desk.
NOTE
▪ Extending the timer, the transmission time will get longer, which will affect on the telephone bill to be paid by users. Additionally,
for users who use fax frequently, waiting jobs are to be generated.
▪ Timer extension as an action to be taken for line matters must be kept to a minimum. Because there is a risk that defects will
occur on other destination users.
9.2 B0##
Error code Category
B004 Installation
issues
B005 Installation
issues
B006 USB I/F error USB connection is interrupted.
9.3 B11#
Error code Category
B110 MFP soft
error
B112
B113
B114
B115
9.4 B12#
Error code Category
B120 Fax board
soft error
B122 Fax board
error
B123
B125
B126 Fax board
soft error
B127
B128
B129
Contents of error
Fax board DipSw setting error
No fax board is installed. Mistake in
installation. Defective HW.
Contents of error
Program control error (instance
acquisition error)
Semaphore control error
I/F error among tasks
Message queue generation error
I/F error with fax (I/F error between main
body and fax)
Contents of error
Soft error
Modem-DAA initialize error
Modem-DAA power save recovery error
ISW failure of SubCPU
Timeout of suspension process (Codec
control)
Timeout of suspension process
(communication control)
Timeout of suspension process (line
control)
Timeout of suspension process (modem
control)
K TROUBLESHOOTING > 9. FAX TROUBLE CODE
Check if the line for which "Set" is selected from the [Service Mode]
-> [System 2] -> [Option Board Status] screen matches the DipSW
settings for specifying a line on the fax board.
• Connect the fax board of the line for which "Set" is selected
from the [Service Mode] -> [System 2] -> [Option Board Status]
screen.
• Disconnect and then connect the connector of fax board to
check its installation.
• Check if the USB connector of the fax board falls off.
• Replace the power code.
• Use the latest FW.
• Replace the fax board.
• Acquire sysLogALL and !dmesg.
• Turn OFF and ON the main power switch.
• Disconnect and then connect the connector of fax board to
check its installation.
• Check if the USB connector of the fax board falls off.
• Replace the power code.
• Use the latest FW.
• Replace the fax board.
• Acquire sysLogALL and !dmesg.
• Turn OFF and ON the main power switch.
• Use the latest FW.
• Acquire sysLogALL.
• Pull out and insert the connector of fax board to check its
installation.
• Use the latest FW.
• Acquire sysLogALL.
• Turn OFF and ON the main power switch.
• Use the latest FW.
• Acquire sysLogALL.
• Turn OFF and ON the main power switch.
• Use the latest FW.
• Acquire sysLogALL.
• Replace the fax board.
• Turn OFF and ON the main power switch.
• Use the latest FW.
• Acquire sysLogALL.
K-269
How to correct
How to correct
How to correct