Konica Minolta bizhub C658 Service Manual page 1617

bizhub C658/C558/C458/C368/C308/C258
12. Open API RELATED TROUBLE
12.1 Outline
• Through the Certification Management System provided by OpenAPI, if error is found in communication between the machine and
interacting applications developed by company other than KM, an error message is displayed.
12.2 Types of Trouble
• The Certification Management System provided by OpenAPI certificates and manages communication between main body and non-KM
applications that run on the computer connected to the machine. If trouble is detected, the trouble message is displayed on the control
panel of the machine or the screen of the computer on which the applications run.
Trouble messages displayed on the control panel of the main body and actions are described below.
NOTE
▪ A message that appears on the computer screen may be different depending on the application being used for communication.
The corresponding action may be different, so contact the application vendor for an appropriate action.
<Examples of trouble messages>
12.3 Solution
• The below describes the OpenAPI certification related trouble messages displayed on the control panel of the main body and actions,
dividing them by possible situation.
12.3.1 When using an application
No.
1 When starting an application, the following message is
displayed: Application has expired. Failed to start the registered
application.
When starting the machine, the following message is displayed:
The Enhanced Server Authentication application has expired.
Change the User Authentication method to one other than
Enhanced Server Authentication.
2 When starting an application, the following message is
displayed: Failed to start the registered application. Please
contact your service representative.
When starting the machine, the following message is displayed:
The enhanced server authentication application cannot be
used. Please contact your service representative.
3 In the screen saver application, after a time set, the screen
saver does not work.
Symptom and message
K TROUBLESHOOTING > 12. Open API RELATED TROUBLE
1. In [Administrator Settings] -> [System Settings] -> [Date/
Time Settings], check that the date and time that is set is
same as the actual date and time. If a wrong date and time
is set, correct it.
2. Contact the application vendor and obtain a new Solution
Key (or the application software itself). Using it, perform
the steps below.
1) Delete the application.
2) Using the Solution Key (or the application software
itself), register the application again.
In [Service Mode] -> [System1] -> [Marketing Area], change the
marketing area of the machine to the one that was selected
when the application was registered.
1. In [Administrator Settings] -> [System Settings] -> [Date/
Time Settings], check that the date and time that is set is
same as the actual date and time. If a wrong date and time
is set, correct it.
2. Contact the application vendor and obtain a new Solution
Key (or the application software itself). Using it, perform
the steps below.
1) Delete the application.
2) Using the Solution Key (or the application software
itself), register the application again.
K-289
Action