Variable Wrap Configuration On The Server - Nortel Contact Center Manager User Manual
Switch guide for communication server 2x00/dms
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Also See for Contact Center Manager:
- Installation and maintenance manual (1618 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Contact Center Manager Server configuration
Variable Wrap configuration on the server
Use the Call Presentation Classes window on Contact Center Administration to
configure options for Variable Wrap.
Configuring Variable Wrap
1
From the launchpad in Contact Center Manager Administration, select
Configuration.
2
In the system tree, double-click the server on which you want to configure
Variable Wrap.
Result: The server expands to reveal available resources.
3
Select the Call Presentation Classes folder.
Result: The Call Presentation Classes window appears.
4
Under After Call, Break for N seconds, select Interval Zero, Interval
greater than Zero, or Release Guard. The option you select must match the
Variable Wrap option selected on the CS 2x00/DMS switch.
5
Click any other row in the table to save your changes.
136
Standard 4.06
Contact Center Manager
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