Verify That The Server Can Log On To The Cs 2X00/Dms Switch - Nortel Contact Center Manager User Manual

August 2007
Verify that the server can log on to the
CS 2x00/DMS switch
Contact Center Manager Server attempts to log on to the CS 2x00/DMS switch
at startup and, if the link goes down, whenever the link becomes available. For
Contact Center Manager Server to log on, complete the following:
Configure the ICM link between the CS 2x00/DMS switch and Contact
Center Manager Server.
Configure the server logon parameters.
Verifying the integrity of the ICM link
1 At the CS 2x00/DMS switch, use the SNPINGCI utility to ping the ELAN IP
address of the server in Contact Center Manager Server.
For more information about the SNPINGCI utility, see the DMS Utilities
Guide.
2 On Contact Center Manager Server, open a DOS window and use the
PING command to ping the CS 2x00/DMS switch IP address (specified for
the parameter CMIPADDR in the IPNETWRK table).
If the connection fails, the link is incorrectly configured. Confirm that the
configuration information entered on Contact Center Manager Server matches
the information defined in the resources configured on the CS 2x00/DMS
switch.
If you receive the message "destination net unreachable" when you use the ping
command, add a static route to the CS 2x00/DMS switch using the following
procedure.
Creating a static route
1 On Contact Center Manager Server, from the Start menu, select
Programs > MS-DOS Prompt.
Result: The MS-DOS Prompt window appears.
Contact Center Manager Switch Guide for Communication Server 2x00/DMS
To verify the configuration
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