Nortel Contact Center Manager User Manual page 52

Configuration Overview
Installing and configuring ICM
To install and configure ICM, you must perform these tasks on the CS 2x00/
DMS switch:
Install ICM on the EIU.
Configure the office parameters described in the following table:
Office parameter
OFCENG
OFCOPT
OFCVAR
52
Description
Allocate resources for switch
activities.
Categorize ICM messages in groups
(Nortel maintains this table).
For ICM CCM010 (SCAI12), do not
enable the Network_ICM_Active
feature.
This parameter contain the operating
parameters that the operating
company can change.
Contact Center Manager
Standard 4.06