Nortel Contact Center Manager User Manual page 128
Switch guide for communication server 2x00/dms
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Also See for Contact Center Manager:
- Installation and maintenance manual (1618 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Contact Center Manager Server configuration
3
Select the CDNs folder.
Result: The CDNs window appears.
4
In the Name box, type the name of the CDN (Route Point) as you want it to
appear in reports.
5
In the Number box, type the CDN (Route Point) number. This number must
match the number configured on the switch.
6
From the Call Type list, select DNIS Network.
7
Click any other row of the table.
Result: The system adds the CDN, and Not Acquired appears in the Status
column.
8
Select the Acquired? check box in the row that contains the new CDN.
9
Click any other row in the table to acquire the CDN.
Result: The system acquires the CDN, and the status appears in the
Status column.
If necessary, click Refresh Status to view the current status of the
acquisition.
128
Standard 4.06
Contact Center Manager
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