Nortel Contact Center Manager User Manual page 85

August 2007
14 Press Enter.
Result: The MSQS prompt appears.
15 Type y to assign multistage queue status to this ACD group. Otherwise,
type n.
16 Press Enter.
Result: The DISTRING prompt appears.
17 Type one of the following options:
NONE for no distinctive ringing
INBOUND for distinctive ringing on inbound calls
OUTBOUND for distinctive ringing on outbound calls
BOTH for distinctive ringing on both inbound calls and outbound calls
18 Press Enter.
Result: The OBSWTONE prompt appears.
19 Type y if an ACD agent receives a warning tone when a supervisor
activates observation. Otherwise, type n.
Result: The FRCNGTSV prompt appears.
20 Type y to select the forced night-service option. Otherwise, type n. Forced
night service prevents calls from remaining in a queue when night service is
activated.
ATTENTION
21 Press Enter.
Result: The OPTION prompt appears.
22 Type a valid CDN, and then press Enter.
Result: The DEFAULTGRP prompt appears.
23 Type the name of the ACD group to which calls are sent when Contact
Center Manager Server does not respond, and then press Enter.
Result: The RESPTM prompt appears.
Contact Center Manager Switch Guide for Communication Server 2x00/DMS
CS 2x00/DMS switch subsystem configuration
Do not set this value for the CDN.
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