Nortel Contact Center Manager User Manual page 229

August 2007
ACDGRP table
Field
ACDNAME
CUSTGRP
ACDRNGTH
THROUTE
NSROUTE
PRIOPRO
DBG
MAXCQSIZ
MAXWAIT
ACDMIS
MSQS
DISTRING
OBSWTONE
FRCNGTSV
IDSIZE
OPTIONS
Contact Center Manager Switch Guide for Communication Server 2x00/DMS
Value
HELP_DESK
NTI_RICH
12
OFRT 45
OFRT 10
0
N
511
600
N
N
NONE
Y
N
—
(AUDIO 6 N AUDIO1)
(ACDDISP 7)
(VARWRAP 5)
(FORCING BASE)
(AGTASSN) $
You must have
AGTASSN to acquire
ACD agents.
Sample datafill cross-reference guide
Value
HELP_DESK_CDN_
NTI_RICH
0
OFRT 700
OFRT 700
0
N
511
0
Y ACDPOOL1
ACDSP1 N $
N
NONE
N
N
—
(CDN HELP_DESK 5)$
Timer is set to 5
seconds. Option for
Control DN to Route
calls to Default
HELP_DESK ACDGRP
if CompuCALL Link
messaging is lost.
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