Nortel Contact Center Manager User Manual page 243

August 2007
CPU
See central processing unit.
CRM
See Customer Relationship Manager.
CRQS
See Call Request Queue Size.
CSL
Command and Status Link
CTD
See Conditionally Toll Denied.
CTI
See Computer Telephony Integration.
customer administrator
A user who maintains Contact Center Manager.
Customer Local Area Network
The LAN to which your corporate servers, third-party applications, and desktop
clients connects.
Customer Relationship Manager
An application that provides the tools and information that an organization
requires to manage its customer relationships.
D
Data Execution Prevention
A set of hardware and software technologies that perform additional checks on
memory to help to protect against malicious code exploits. In Windows Server
2003 Service Pack 1, Data Execution Prevention is enforced by both hardware
and software.
Contact Center Manager Switch Guide for Communication Server 2x00/DMS
Glossary
243