Nortel Contact Center Manager User Manual page 130

Contact Center Manager Server configuration
6 From the Threshold Class list, select the threshold class for the IVR ACD-
DN.
7 Click any other row of the table.
Result: The system adds the IVR ACD-DN, and Not Acquired appears in
the Status column.
8 Select the Acquired? check box in the row that contains the new IVR
ACD-DN.
9 Click any other row in the table to acquire the IVR ACD-DN.
Result: The system acquires the IVR ACD-DN, and the status appears in
the Status column.
If necessary, click Refresh Status to view the current status of the
acquisition.
10 Repeat steps 2 to 9 for each IVR ACD-DN that you want to configure and
acquire.
To reconfigure an ACD-DN, you must first deacquire the ACD-DN, edit the
configuration parameters, and then reacquire the ACD-DN.
130
Standard 4.06
Contact Center Manager