Nortel Contact Center Manager User Manual page 99

August 2007
To configure DNIS Landing Pads on the server
You must perform two steps to configure the server for DNIS Landing Pads:
1. Configure the DNIS Landing Pads.
2. Configure the DNIS Network CDN.
To configure DNIS Landing Pads
You configure DNIS Landing Pads on the Landing Pads page of the DNISs
window in the Configuration component of Contact Center Manager
Administration. If you edit the data in Contact Center Manager Administration,
you must reconfigure the resource on the CS 2x00/DMS switch and vice versa.
For more information, see "Configuring a DNIS Landing Pad" on page 125.
To configure the DNIS network CDN
You configure and acquire a DNIS network CDN on the CDNs page of the
CDNs (Route Points) window in the Configuration component of Contact
Center Manager Administration. The call type is DNIS network. As with all
CDNs (Route Points), if you edit the data in Contact Center Manager
Administration, you must reconfigure the resource on the CS 2x00/DMS switch
and vice versa. For more information, see "Configuring a DNIS Landing Pad"
on page 125.
If you reconfigure a DNIS Network CDN, you must first deacquire the CDN,
edit the configuration parameters on the CS 2x00/DMS switch, and then
reacquire the CDN.
Contact Center Manager Switch Guide for Communication Server 2x00/DMS
CS 2x00/DMS switch subsystem configuration
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