Nortel Contact Center Manager User Manual page 206
Switch guide for communication server 2x00/dms
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Also See for Contact Center Manager:
- Installation and maintenance manual (1618 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Troubleshooting
algorithm for a transferred call is different. A call is considered transferred if it
has a callType of callTransferred, callConference, or callConsult. The algorithm
for transferred calls uses the acdDN, if it is present; otherwise, it uses the
acdGroup.
206
Standard 4.06
Contact Center Manager
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