Nortel Contact Center Manager User Manual page 73

August 2007
Configure RANs and music routes.
Configure ACD groups. Assign each Controlled Directory Number (CDN),
primary or supplementary ACD-DN, and phoneset to an ACD group.
Configure ACD subgroups. You can use subgroups to divide agents into
small groups for support and monitoring. You can assign a supervisor to
each subgroup.
Configure each CDN that Contact Center Manager Server acquires and
each primary or supplementary ACD-DN that Contact Center Manager
Server monitors. (Configure CDN and Dialed Number Identification
Service [DNIS] Landing Pads on the CS 2x00/DMS switch as standard
CDNs [Route Points] and DNIS numbers.)
Configure the phonesets that Contact Center Manager Server acquires and
monitors.
Configure the logon IDs that agents and supervisors use to log on to their
phonesets. Logon IDs are required only if the office parameters require
them.
To configure the server
To configure Contact Center Manager Server to acquire and monitor CS 2x00/
DMS switch resources, you must perform these tasks in Contact Center Manager
Administration:
Task
Configure and acquire CDNs.
Configure and acquire phonesets.
Configure RAN and music routes. Configuration
Configure the DNIS that you want
Contact Center Manager Server to
monitor.
Configure and Acquire CDN
Landing Pads.
Configure DNIS Landing Pads.
Contact Center Manager Switch Guide for Communication Server 2x00/DMS
CS 2x00/DMS switch subsystem configuration
Where
Configuration
Configuration
Configuration
Configuration
Configuration
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